The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.8/5, 371 Reviews
98% Recommended
100% sales valuation accuracy
92% letting valuation accuracy
94% sales fee satisfaction
94% letting fee satisfaction
By : 'Stephen Rennie'
Services :
Would you recommend ? : Yes
26 Jul 2019I had an absolutely horrific experience with Faline and Hammonds. After viewing a property to let, I decided to make an offer (1450pcm) over the asking price, as it was the flat that both my girlfriend and I really wanted and Faline informed us that there was already an offer in for the asking price (1400pcm) (at the time this didn't seem suspicious, but after my ordeal, I am highly suspicious). We made the offer and Faline got back to me within a couple of hours to inform me that the landlord was happy and that we can start the process for letting. So I filled in all the forms for the proposed tenancy and paid the first weeks rent, a holding deposit to remove the flat from the market until all the remaining paperwork could be organised. So far so good and after calling my girlfriend to give her the good news (we were living in Germany and only I was available for flat viewings), I proceeded to cancel all of my other viewings for that week - as I was only over for a week to view all the properties that I could. After that I went to the pub that evening with my friends to celebrate. This is when everything turns sour. The viewing was at around midday, and whilst enjoying a celebratory pint at around 18:00, I get a phone call from some guy who I've never spoken to, or emailed, to tell me that there's a problem with the flat: someone has come in with a much higher bid (1600pcm) and the landlord wants to take it. At this point, I'm confused, two pints in and starting to get extremely angry. After telling this unknown caller that I'm afraid he's mistaken as I had already transferred the first weeks rent into their account, so with the holding deposit already paid, there should therefore be no more bids - in the words of Faline, they don't even look at the figures of bids made once the holding deposit is paid. After some furiously heated exchanges back and fourth, I was able to realise that this was going nowhere and that this incompetent joke of a company were not going to stick to their word and regardless of what was said, they were intent on f*cking me over, even after speaking to the supposed manager. At this point I admitted defeat and demanded that they immediately return the 335GBP holding deposit. Now, this isn't a great deal of money, but to someone in the process of moving, who will need to pay a deposit quickly in order to secure a place, it's hardly insignificant. But that's how it was made out by Hammonds. They were extremely unapologetic and blamed everything on the landlord, which I believe is just a big cop out. Anyway, I eventually got the money refunded, but not until the late afternoon of the next day, another fine example of just how little they give a sh*t about the people they screw over. Fortunatey, however, there is a happy ending to this story and it comes in the shape of Adele Hand from Foxotns in Hackney. I was able to call her, once I'd cooled off a little, the same night, roughly 19:00, and she was able to sort me out with my second choice flat the very next day. Literally, by midday the following day, my first months rent and full deposit was paid and the contract was signed - absolutely no f*cking about on her part, unlike the unforgivably incompetent Faline at Hammonds and the other two guys I spoke to whose names I forget as I was in such a fit of rage. All this company causes is stress and uncertainty during a time when you really need professionalism and reassurances.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 94% | £205,000 | £555,000 |
| Lettings | 92% | 94% | £439 | £2,700 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 53 | 1 | 217 | 3 | 9 | 0 | 16 | 0 | 6 | 1 |
Hammonds Estate Agents
57 Bow Road, London, Greater London
E3 2AD
02089802226




By : 'Ciara'
Branch : Bow Church, 57 Bow Road
Services : 2
Would you recommend ? : Yes
Postcode : E3
Amazing helpful service. Oliver made the process of moving into our dream house easier, and possible. He responded to all of our questions and inquiries instantly and was constantly helpful along the way. I will recommend Hammonds to friends and family looking to move in the future as a result, ... Read Full Review
By : 'Ciara'
Branch : Bow Church, 57 Bow Road
Services : 2
Would you recommend ? : Yes
Postcode : E3
Amazing helpful service. Oliver made the process of moving into our dream house easier, and possible. He responded to all of our questions and inquiries instantly and was constantly helpful along the way. I will recommend Hammonds to friends and family looking to move in the future as a result, ... Read Full Review
By : 'Ciara'
Branch : Bow Church, 57 Bow Road
Services : 2
Would you recommend ? : Yes
Postcode : E3
Amazing helpful service. Oliver made the process of moving into our dream house easier, and possible. He responded to all of our questions and inquiries instantly and was constantly helpful along the way. I will recommend Hammonds to friends and family looking to move in the future as a result, ... Read Full Review
By : 'Lindsay'
Branch : Bow Church, 57 Bow Road
Services :
Would you recommend ? : No
28 Oct 2025I almost never leave Google reviews, but I feel genuinely compelled to in this case because the level of service from Hammonds has been shockingly poor. Please do not be misled by the (presumably fake or incentivized) positive reviews. My experience, both as a landlord and as a tenant, has been ... Read Full Review

By : 'Annie'
Branch : Bow Church, 57 Bow Road
Services :
Would you recommend ? : Yes
25 Oct 2025Jo and Adam were very supportive and efficient with our flat rental. They ensured the documents were processed asap so that we could make our tight move in time. Would certainly recommend ... Read Full Review
By : 'Abu'
Branch : Bow Church, 57 Bow Road
Services :
Would you recommend ? : Yes
3 Oct 2025Very excelente service. Oliver is very friendly& nice person. He help me very much.thanks ... Read Full Review
By : 'Mizanur'
Branch : Bow Church, 57 Bow Road
Services :
Would you recommend ? : Yes
28 Sept 2025... Read Full Review
By : 'Jasmine'
Branch : Bow Church, 57 Bow Road
Services :
Would you recommend ? : Yes
25 Sept 2025Joanna has been of great assistance with securing our property. She was very welcoming and friendly and is especially patient when I have a lot of questions to ... Read Full Review
By : 'Eleni'
Branch : Bow Church, 57 Bow Road
Services :
Would you recommend ? : Yes
17 Sept 2025... Read Full Review

By : 'Diego'
Branch : Bow Church, 57 Bow Road
Services :
Would you recommend ? : Yes
17 Sept 2025I'm having a great experience with Hammonds, especially with Oliver, who is always available and willing to help, making all the paperwork run ... Read Full Review

By : 'Nihar'
Branch : Bow Church, 57 Bow Road
Services :
Would you recommend ? : Yes
16 Sept 2025Excellent estate agents! I stayed for a year at a flat managed by Hammonds. Oliver and team were very quick to respond to queries. The flat was immaculately maintained. They also returned my deposit within two weeks of my moving out. Highly ... Read Full Review
By : 'Leisa'
Branch : Bow Church, 57 Bow Road
Services :
Would you recommend ? : Yes
11 Sept 2025Outstanding communication, I was impressed with the support received from the team. Thank you and continue the excellent ... Read Full Review


By : 'Nick'
Branch : Bow Church, 57 Bow Road
Services :
Would you recommend ? : Yes
4 Sept 2025Adam and Oliver have both been incredibly helpful and communicative throughout the letting process - they are a credit to this letting ... Read Full Review
By : 'Paloma'
Branch : Bow Church, 57 Bow Road
Services :
Would you recommend ? : Yes
25 Aug 2025... Read Full Review

By : 'Anna'
Branch : Bow Church, 57 Bow Road
Services :
Would you recommend ? : Yes
21 Aug 2025Adam has been great at helping us manage our new property! With any issues he is there to support. Really appreciate his ... Read Full Review

By : 'Daisy'
Branch : Bow Church, 57 Bow Road
Services :
Would you recommend ? : Yes
20 Aug 2025Adam has been amazing to work with! Anytime we had questions or needed something fixed, he has made sure it got handled right away. He even helped us get new mattresses, which made a huge difference. I truly appreciate everything they’ve done for us , thank you again Adam ... Read Full Review
By : 'Tim'
Branch : Bow Church, 57 Bow Road
Services :
Would you recommend ? : Yes
4 Jul 2025Oliver has been fantastic to work with. He helped us rework our contract to make it more flexible and better suited to our needs. Really appreciated his support and responsiveness throughout the ... Read Full Review

By : 'Matty'
Branch : Bow Church, 57 Bow Road
Services :
Would you recommend ? : Yes
4 Jul 2025Oliver was trustworthy, very responsive and had lots of patience with my extensive querying about the rent. I definitely recommend ... Read Full Review
By : 'Stefanescu'
Branch : Bow Church, 57 Bow Road
Services :
Would you recommend ? : Yes
3 Jul 2025These guys are very spot on replying to emails or to any queries. They are fair and friendly, all we needed has been accomodated and out queries are always answered promptly. Also if we need anything done to the flat the agency is very prompt to deal with this thru contractors ... Read Full Review
By : 'Abdullah'
Branch : Bow Church, 57 Bow Road
Services :
Would you recommend ? : Yes
30 Jun 2025Was interested in viewing a house advertised, they were quick to respond regarding viewing. However, once they found out I will be claiming partial housing benefit, they starting ignoring ... Read Full Review
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Last updated at 1/28/2019, 3:36:33 AM by allAgents