The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.9/5, 286 Reviews
97% Recommended
98% sales valuation accuracy
100% letting valuation accuracy
95% sales fee satisfaction
95% letting fee satisfaction

Simon
By : 'Wayne'
Services : Sales(As a Buyer)
Sold price : £225000
Would you recommend ? : Yes
Postcode : WR3
I recently purchased my apartment through Shelton & Lines and mainly via Simon Mallett. Although we had some hurdles to overcome - we finally completed before Christmas and this is largely down to Simon doing all of the chasing on a daily basis - keeping me informed everyday either by email or telephone. Simon made the whole experience much better and less stressful as I knew he was completely on the ball to see the sale over the line and for that I’m truly thankful. Thank you Simon and the team for all of your hard work and diligence throughout. I can’t recommend them enough.
By : Richard Shelton
13 Mar 2024Dear Wayne, Sometimes people don't realise how much work is involved with making sure a property purchase completes, so thank you for recognising this. We are grateful for your review and wish you all the happiness in your new home. Kind regards Richard
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98.00% | 95% | £70,000 | £1,600,000 |
| Lettings | 100% | 95% | £382 | £975 |
Shelton and Lines
37 Droitwich Road, Worcester, Worcestershire
WR3 7LG
01905 616330
By : 'Sharon'
Services : 3
Sold price : £335000
Would you recommend ? : Yes
Postcode : WR5
Very helpful, proactive in keeping us updated & supportive to our needs. Would definitely recommend Shelton &... Read Full Review
By : 'Karly'
Services : 4
Would you recommend ? : Yes
Postcode : GL3
A review Jenna Pickering! From the moment we met we hit it off and throughout the process you held our hands and went above and beyond to help us land our forever home! A thank you simply doesn’t cut it but please know we are forever grateful to you and your incredible support! Jenna is super... Read Full Review
By : 'Karly'
Services : 4
Would you recommend ? : Yes
Postcode : GL3
An experience to be proud of! Shelton & Lines go above and beyond! From the moment we spoke, Simon put us as ease and made a pretty stressful and drawn out process actually enjoyable. From his helpful and comical communication to his empathy and full time support, I cannot recommend this estate... Read Full Review

By : 'Lydia'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WR5
I had a fantastic experience buying my home through Shelton & Lines. From start to finish, they were honest, supportive, and always maintained great communication. Every question or concern I had was met with patience and clarity, which made the whole process so much easier. A special mention goes... Read Full Review
By : 'Sarah'
Services : 3
Would you recommend ? : Yes
Postcode : WR3
A brilliant personal service given. Friendly professional staff . Highly recommend this estate... Read Full Review
By : 'Jen'
Services : 4
Sold price : £290000
Would you recommend ? : Yes
Postcode : WR3
Would recommend Shelton and Lines to anyone buying a house. I went in one afternoon to find out what was available. Jenna took the time to fill in a form on our requirements, price range, area etc. I was interested in one particular house which wasn’t available to view a but she kept me updated... Read Full Review
By : 'Boastied'
Services : 4
Sold price : £70000
Would you recommend ? : Yes
Postcode : WR2
Dawn has gone above and beyond to make the process of property buying as smooth and easy as possible. She has been excellent throughout and I would recommend without... Read Full Review


By : 'Sarah'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WR3
Chose local agent and Jenna was really friendly and realistic. House was sold quickly and process smooth. Helping and advising when needed. Thank... Read Full Review


By : 'Natalie'
Services : Sales( As a Vendor )
Would you recommend ? : No
We have recently used S&L to sell our house. From the outset Jenna and Dawn have been fantastic in providing information, guidance and ultimately a really organised sales process with a great outcome. I wouldn’t hesitate to use them... Read Full Review

By : 'Rowan'
Services : Sales( As a Buyer )
Sold price : £305000
Would you recommend ? : Yes
Postcode : WR5
After making the catastrophic decision to sell our house with YOPA, I am so glad we found our onward purchase with Shelton & Lines as the agent. Dawn with 20+ years experience as an agent is faultless, I am definitely a needy and sometimes pushy customer but she has taken in her her... Read Full Review
By : 'B'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WR5
Very happy with the service we received from Shelton and Lines to sell our property. Appointment to value, and photograph house very speedy, on the market quickly. Stayed in touch throughout, quick to respond to queries and kept us up to date with sale at every opportunity. All staff friendly,... Read Full Review

By : 'Chris'
Services : Sales( As a Vendor )
Sold price : £395000
Would you recommend ? : Yes
Postcode : WR3
I was looking to sell my late parents property and had spoken to other estate agents in the area regarding the sale. I contacted Shelton and Lines and after my first meeting with Dawn, I knew that they would be the right estate agents to deal with. They also had a property up for sale that was... Read Full Review


By : 'Caroline'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WR2
I am so pleased I chose Shelton and Lines, they made selling my house so easy, were so approachable each time I had any queries and achieved a higher price than I had anticipated. Top... Read Full Review

By : 'Diane'
Services : Sales( As a Buyer )
Sold price : £82250
Would you recommend ? : Yes
Postcode : WR3
Extremely helpful with any queries I had. Seemed as if I was interacting with a friend rather than a... Read Full Review
By : Richard Shelton
1 Jul 2024Dear Diane, Thank you, Estate Agency is and always has been a people business, and being friendly I believe is an important factor. Thanks again, kind regards...

By : 'Kim'
Services : Sales( As a Vendor )
Sold price : £145000
Would you recommend ? : Yes
Postcode : WR1
I chose Shelton & Lines to market my property because when I first met Dawn, I was struck by her professional attitude, down to earth friendliness and knowledge of the local area. Shelton & Lines are a local company with a wealth of experience in the property market and I had every ... Read Full Review
By : Richard Shelton
1 Jul 2024Dear Kim, Thank you for sharing your experience relating to selling with Shelton & Lines. I'm so pleased Dawn helped reduce any stress too. Thanks again, kind regards...


By : 'GARY'
Services : Sales( As a Vendor )
Sold price : £275000
Would you recommend ? : Yes
Postcode : WR2
Simon mallett is a true professional he helped us from putting our house on the market to the day we completed he made some difficult calls for us and we couldn’t thank him enough for all his help.Dawn is a lovely professional lady made my wife and I laugh so much with some viewings made... Read Full Review
By : Richard Shelton
1 Jul 2024Dear Gary & Tracy Jarvis, If we can provide a great service and laugh, I feel that's probably perfect! Haha! Thank you for taking the time to share this. All the best,...


By : 'Ashley'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WR9
Simon and Dawn were brilliant throughout the entire process selling my home! They made the entire process stress free and sold my property within the week of it being listed. Thankyou so much to you both and all... Read Full Review
By : Richard Shelton
1 Jul 2024Dear Ashley, Stress free is the goal! That's great news, thank you for sharing your experience. Kind regards...


By : 'Mark'
Services : Sales( As a Vendor )
Sold price : £304500
Would you recommend ? : Yes
Postcode : WR3
Absolutely fantastic company. We were with another company who were a complete waste of our time. We move to Shelton and Lines, and things started to move straight away. The sign went up 1st day, we had a viewing on day 3. We as good as sold it within 3 weeks. Simon and the team were always there... Read Full Review
By : Richard Shelton
1 Jul 2024Dear Mark Tansley, We all really appreciate your feedback stating we are a "fantastic company" it makes everything so worth while, thank you very much! Kind regards...

By : 'Paul'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WR5
No words can describe how happy I am going with Dawn from Shelton & Lines for the selling my property. We have used previous agents but where not satisfied with the results and viewings and when I decided to go ahead with Dawn I was ecstatic with her working style, and even got the right... Read Full Review
By : Richard Shelton
13 Mar 2024Dear Paul, Thank you for sharing your experience, I am delighted you are happy with the service and the result in selling your house. Kind regards...

By : 'Bakers'
Services : Sales( As a Buyer )
Sold price : £267000
Would you recommend ? : No
Postcode : WR3
Exceptional service! Simon demonstrated great professionalism, responsiveness, and expertise throughout the entire process. Highly recommend for a seamless and stress-free... Read Full Review
By : Richard Shelton
13 Mar 2024Dear Bakers, A stress-free experience is something that Simon strives for with every client,. Thank you so much for sharing this. All the best,...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
NIN-HOUSE COMPLAINTS PROCEDURE
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – info@sheltonandlines.co.uk. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales\/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Last updated at 10/25/2016, 8:33:16 AM by allAgents