The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.9/5, 197 Reviews
94% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
98% letting fee satisfaction

Jonathan
By : 'Ryan'
Services : Letting(I am a Tenant)
Rent PCM : £1600
Would you recommend ? : No
Postcode : CF10
I would not recommend MGY to my worst enemy. They expected my partner and I to sleep on the mattress they provided which was so clearly soiled and covered in stains. They told us that a “brand new” mattress topper was sufficient until a replacement mattress could be received - but they would not give a time frame on when this could be. We were paying £1600 a month to sleep on a soiled mattress in a dirty home. The day before we were scheduled to move in, we had arranged a final viewing which was subsequently cancelled on the day for “cleaning and item removals”. We were told on numerous occasions that all wall decor, drawers and kitchen utensils and cutlery would be removed. This was not the case - no cleaner had been to the property. There was dust on all of the shelves and worktops, behind the bed was filthy and there was hair found on the toilet seats. The fridge had a pungent smell and none of the items that had been promised to be removed had been taken. Instead the kitchen items were kept in the dirty cupboards and the wall decor was stuffed into a storage cupboard. This was the opposite of what was stated on the inventory which is a legal document and we were met with hostility, attitude and a lack of empathy - all because we didn't want to sleep on a filthy mattress or use somebody else's cutlery. We did not spend one night in the property even though we had paid over £3000 up front. We had to cancel our tenancy agreement the day after moving in because we could not be told when a suitable mattress would arrive. We were told a dirty mattress does not constitute a property of not being fit for human use “as we would find in the Renting Homes Wales Act 2016 guidance.” My partner is currently recovering from an invasive surgery and this expectation from MGY is unacceptable. My partner and I are autistic and this experience with MGY has been full of stress, a cause of depression and has completely burnt us both out during what was supposed to be a special time in which we first shared a property together.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £123,000 | £665,000 |
| Lettings | 100% | 98% | £525 | £1,895 |
MGY
13 Mount Stuart Square, Cardiff, Cardiff County
CF10 5EE
029 2046 5466
By : 'Dylan'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : CF64
I rented through MGY Penarth with Sarah as my letting agent and had an excellent experience. She was always professional, friendly, and quick to respond to any questions or issues. Communication was clear throughout, and she made the whole process smooth and stress free. I’d happily recommend Sarah ... Read Full Review

By : 'Lu'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CF10
Jonathan Bishop in the Cardiff Bay office has been exceptional. Would thoroughly recommend to anyone sellingrenting their... Read Full Review
By : 'Jimmy'
Services : 2
Sold price : £870
Would you recommend ? : Yes
Postcode : CF11
Clear communications, responsive, respectful agents, allow time to make decisions, and being helpful when moving... Read Full Review

By : 'Stuart'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CR11
I am particularly pleased to have found a committed agent in the name of Harry Fry. He has been assiduous in finding me a replacement tenant quickly. In doing so he has had some real difficulties along the way, but has been resolute in overcoming them and keeping me informed. For me he has been... Read Full Review
Service was fast and efficient so no issues

By : 'Wezzer1977'
Services : Letting (As a Tenant)
Sold price : £1
Would you recommend ? : Yes
Postcode : CF62
Brilliant service throughout the entire rental process from our agent Hannah. Made a stressful process easy and simple. Superb... Read Full Review


By : 'Larisa'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : CF10
Jonathan, Harry and Jake have done an amazing job. Although they had limited time to us in, they have manages to make it possible. The property was professionally cleaned and the entire process took less than expected. Small ups and downs, which caused the team to be put under pressure but they've ... Read Full Review

By : 'Dan'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : CF10
Harry was very professional and quick with getting the process over the line... Read Full Review

By : 'David'
Services : 32767
Would you recommend ? : Yes
Postcode : CF10
Recurring customer here Thank you, Jack Price and Jake Davies, your great service; It has been a pleasure interacting with both of you and this is what MGY is all... Read Full Review

By : 'Howie'
Services : Letting (As a Owner)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : CF62
Lee & Vicci are fabulous. Definately use MGY Barry to find your tenants. What I loved is they keep you informed every step of the way and they don't just put the first tenant in that applies, they find someone suitable which is so important to avoid future trouble. Super friendly and professional.... Read Full Review


By : 'Matt'
Services : Sales (As a Vendor)
Sold price : £155000
Would you recommend ? : Yes
Postcode : CF24
Becky and everyone in the sales progression team at MGY were incredibly helpful when dealing with the sale of my property. They were always proactive, and responded quickly to any queries I raised, making the processes as stress free as possible me. I can’t recommend them... Read Full Review

By : 'F'
Services : Sales (As a Vendor)
Would you recommend ? : No
Becky and her team were very helpful and professional all the way throughout the process. I will certainly use their services again.... Read Full Review

By : 'Taylor'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : CF10
Hannah was very helpful and made it easy for me to move into my first... Read Full Review

By : 'IPritch'
Services : Sales (As a Vendor)
Sold price : £152500
Would you recommend ? : Yes
Postcode : CF11
Becky Thompson of MGY has now helped me both buy and sell a property and I couldn’t recommend her highly enough. She’s knowledgable, professional, calm in moments of stress and delivers on promises. Buying and/or selling in this country is a horribly uncertain rollercoaster of... Read Full Review

By : 'David'
Services : Sales (As a Vendor)
Sold price : £159950
Would you recommend ? : Yes
Postcode : CF10
Over the years I have sold many properties, and I have to say the sale handled by MGY was my best experience so far. Becky was excellent. She very quickly found a buyer, and communicated well throughout the whole process. Very... Read Full Review

By : 'Costas'
Services : Sales (As a Buyer)
Sold price : £175500
Would you recommend ? : Yes
Postcode : CF10
What can I say, from Becky at the first viewing, Karen and Nicky in the Sales Progression Team, to completion, MGY have been superb!!! No matter how many calls I made, they all made us feel like we mattered and were so helpful at every stage of the purchase and after. Thank you... Read Full Review
By : 'DAVID'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CF10
Stress-free letting, Jonathan and Jake gave a 100%, approachable,... Read Full Review
By : 'Jess'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : CF10
Thank you so much to the MGY Cardiff Bay team and Becky for helping us through the nerve wracking processes of buying our first home! I couldn't have asked for more. Always happy to help with any queries and reassure us. Quick and easy communication and always available when needed. Made... Read Full Review


By : 'Svet'
Services : Sales (As a Buyer)
Sold price : £215000
Would you recommend ? : Yes
Postcode : CF10
The team at MGY Cardiff Bay are brilliant. They helped me find and buy my dream home. Excellent support, great verbal and written communication throughout. Highly recommend to anyone requiring services of an estate agent, and I would certainly go with them again. Thank... Read Full Review


By : 'shakira'
Services : Sales (As a Vendor)
Sold price : £360000
Would you recommend ? : Yes
Postcode : CF10
Efficient, friendly, knowledgeable and deliver on their goals. Originally went with a well-known agent who did not provide one viewing within 3 months despite promises. Within a month of listing with MGY the we have several viewings and the property was sold for asking... Read Full Review


By : 'Ibrahim'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : CF10
I recently had the pleasure of working with MGY for the sale of my property, and I am thrilled to share my positive experience. Having originally purchased the property through MGY with Oliver several years ago, it was a no-brainer to approach them again when it came time to sell. Oliver... Read Full Review
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Last updated at 10/17/2023, 8:28:54 AM by allAgents