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Keystones Property
5/5, 481 Reviews
97% Recommended
96% sales valuation accuracy
97% letting valuation accuracy
91% sales fee satisfaction
91% letting fee satisfaction
Keystones Property is a private owned independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Loughton, IG10 we operate mainly in the West Essex
and East London borders.
"Many thanks to Scott, Sam,..."
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5 Star Review
Scott
Sam
By : 'Peter'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : IG1
1 Mar 2023
People found this helpful0
Many thanks to Scott, Sam, Chris, and Candice for their support at each stage of the sales process on my property. Marketing the property and finding a buyer was very rapid and I was kept updated on progress and the approach to use was discussed and agreed with me. From there right through progressing the sale, it was very useful to have their overview of the whole sales chain and I found that I was given regular updates, responded to when I had queries and importantly supported when anything needed ironing out to facilitate the process. This level of involvement took place right up to completion too. I'd certainly recommend the Keystones team to others.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96.00% | 91% | £40,000 | £2,147,483,647 |
| Lettings | 97% | 91% | £650 | £2,150 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 89 | 3 | 110 | 9 | 130 | 4 | 101 | 6 | 26 | 2 |
Areas covered
- IG10
- IG11
- IG2
- RM1
- RM2
- RM3
- RM4
- RM5
- RM6
- RM7
- RM8
- RM9
Address
Keystones Property
13 Clockhouse Lane, Romford, Essex
RM5 3PH
01708 909 100
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 08:45 - 18:00
- 08:45 - 18:00
- 08:45 - 18:00
- 08:45 - 18:00
- 08:45 - 18:00
- 08:45 - 17:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Images and Videos
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Brilliant ...
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5 Star Review
By : 'Laura'
Branch : Collier Row, 13 Clockhouse Lane
Services : 3
Sold price : £585000
Would you recommend ? : Yes
Postcode : RM5
19 Nov 2025
People found this helpful
The whole team from start to finish have been amazing. Great service. They made a daunting experience much nicer. Special thanks to Libby, Chris and Helen. In particular Helen went above and beyond to coordinate our sale. Much ... Read Full Review
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Brilliant ...
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5 Star Review
By : 'Laura'
Branch : Collier Row, 13 Clockhouse Lane
Services : 3
Sold price : £585000
Would you recommend ? : Yes
Postcode : RM5
19 Nov 2025
People found this helpful
The whole team from start to finish have been amazing. Great service. They made a daunting experience much nicer. Special thanks to Libby, Chris and Helen. In particular Helen went above and beyond to coordinate our sale. Much ... Read Full Review
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Very professional team they ...
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5 Star Review
By : 'Asif'
Branch : Collier Row, 13 Clockhouse Lane
Services : Letting( As a Tenant )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : E12
14 Oct 2025
People found this helpful0
Very professional team they knows their job very well especially Katie the property manager she’s the ... Read Full Review
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Keystones, in my opinion, is ...
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5 Star Review
By : 'Sue'
Branch : Collier Row, 13 Clockhouse Lane
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RM7
9 Oct 2025
People found this helpful0
Keystones, in my opinion, is the top Estate Agents in Collier RowRomford. They are efficient, friendly, helpful and always answer the phone within seconds. Any problems that arise are dealt with as quickly as possible. They have a great Team who work well together. Katie is wonderful, such a lovely ... Read Full Review
Comments on Agent Fees
Very Competitive.
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We are with this company for ...
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5 Star Review
By : 'Elena'
Branch : Collier Row, 13 Clockhouse Lane
Services : Letting( As a Tenant )
Would you recommend ? : No
9 Oct 2025
People found this helpful0
We are with this company 4 years and they provide a good ... Read Full Review
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Property ...
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5 Star Review
By : 'Shamy'
Branch : Collier Row, 13 Clockhouse Lane
Services : Letting( As a Owner )
Sold price : £2000
Would you recommend ? : Yes
Postcode : RM7
8 Oct 2025
People found this helpful0
Keystones has been managing my property in Romford last four years. The team is very professional and proactive. I interact with Katie and she has always been very helpful. She goes out of the way to solve any ... Read Full Review
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Great response time to ...
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5 Star Review
By : 'Stanley'
Branch : Collier Row, 13 Clockhouse Lane
Services : 2
Would you recommend ? : Yes
Postcode : RM5
7 Oct 2025
People found this helpful
Great response time to issues and always shows empathy when dealing with ... Read Full Review
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Responsive & ...
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5 Star Review
By : 'AS'
Branch : Collier Row, 13 Clockhouse Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : IG7
6 Oct 2025
People found this helpful0
I have been renting a property through Keystones a number of years. They have always been very responsive and professional when I have needed to contact them. Whenever I've had an issue they have been resolved quickly and without fuss. Very good service all ... Read Full Review
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Good ...
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5 Star Review
By : 'Reccomended'
Branch : Collier Row, 13 Clockhouse Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E10
6 Oct 2025
People found this helpful0
I have been a tenant with Keystones Agency almost six years and am very satisfied with their professional service. The agency handles any issues quickly and ensures they are fully resolved after sending contractors to the ... Read Full Review
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From my initial complaint the ...
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5 Star Review
By : 'Courtney'
Branch : Collier Row, 13 Clockhouse Lane
Services : Letting( As a Tenant )
Would you recommend ? : No
5 Oct 2025
People found this helpful0
From my initial complaint the response and actions from the agent was first really great communication and ... Read Full Review
Attached Files
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Excellent Estate ...
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5 Star Review
By : 'Shazada'
Branch : Collier Row, 13 Clockhouse Lane
Services : Letting( As a Tenant )
Would you recommend ? : No
5 Oct 2025
People found this helpful0
I have been with the agency as a tenant nearly 6 years and am very happy with the professional service provided. Any issues are handled promptly by the agency and followed up to see resolved after contractors sent out to property. Tenancy renewals are made easy, and all staff are very helpful. ... Read Full Review
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Efficient Letting ...
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5 Star Review
By : 'Debbie'
Branch : Collier Row, 13 Clockhouse Lane
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : IG7
4 Oct 2025
People found this helpful0
For almost 10 years now, Scott and the team at Keystones have look after me as my letting agent. I've always found them to be helpful and efficient and I think my landlord experience has been much easier because of their ... Read Full Review
Comments on Agent Fees
A fair monthly fee is charged by Scott for their services
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Excellent and friendly ...
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5 Star Review
By : 'Jay'
Branch : Collier Row, 13 Clockhouse Lane
Services : 2
Sold price : £1850
Would you recommend ? : Yes
Postcode : RM1
2 Oct 2025
People found this helpful
Excellent and friendly service would highly reccomend, very help ... Read Full Review
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I have used Keystones for ...
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5 Star Review
By : 'Stephen'
Branch : Collier Row, 13 Clockhouse Lane
Services : Letting( As a Owner )
Would you recommend ? : No
2 Oct 2025
People found this helpful0
I have used Keystones over 5 years and they have been ... Read Full Review
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Best experience with ...
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5 Star Review
By : 'Usman'
Branch : Collier Row, 13 Clockhouse Lane
Services : 2
Would you recommend ? : Yes
Postcode : IG7
1 Oct 2025
People found this helpful
Best experience with Keystones property. They are always ready to help.Very friendly and professional ... Read Full Review
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Easy renting ...
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5 Star Review
By : 'JC'
Branch : Collier Row, 13 Clockhouse Lane
Services : 2
Sold price : £1900
Would you recommend ? : Yes
Postcode : RM7
1 Oct 2025
People found this helpful
Libby was very helpful and accommodating. The process was smooth and prompt, and she even contacted us very quickly to arrange the first ... Read Full Review
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Helpful and ...
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5 Star Review
By : 'Natalia'
Branch : Collier Row, 13 Clockhouse Lane
Services : 4
Would you recommend ? : Yes
Postcode : RM3
24 Sept 2025
People found this helpful
Great communication from everyone I dealt with. Helen replied to all emails straight away , helped us find solicitors straight away when the old ones did not want to take our on , helped us chase solicitors every step of the way. Libby kindly showed us the house twice as we couldn’t both (me and ... Read Full Review
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Outstanding ...
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5 Star Review
By : 'Zara'
Branch : Collier Row, 13 Clockhouse Lane
Services : 1
Would you recommend ? : Yes
Postcode : RM5
27 Aug 2025
People found this helpful
I had an excellent experience working with Katie. From start to finish, she was professional, transparent, and proactive in handling every detail. Communication was clear and timely, and she went above and beyond to ensure a smooth process to renew my tenancy agreement. Her market knowledge and ... Read Full Review
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Positive ...
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5 Star Review
By : 'Laura'
Branch : Collier Row, 13 Clockhouse Lane
Services : 2
Sold price : £1500
Would you recommend ? : Yes
Postcode : CM18
27 Aug 2025
People found this helpful
Been using Keystones’s our rental that we have moved into and they have been really nice and helpful with issues that have arisen and always very prompt with their responses! Especially ... Read Full Review
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The best estate agents ...
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5 Star Review
By : 'Zoe'
Branch : Collier Row, 13 Clockhouse Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RM1
27 Aug 2025
People found this helpful0
Keystones have been really helpful. Customer service is fantastic and lovely staff. Been in contact with Katie and she is keeps us in the loop with everything. Just reassuring we ever needed help with anything that she would be there to help so thank you Katie your ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please contact info@key-stones.co.uk or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 7/24/2017, 4:37:23 AM by allAgents
