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Radcliffe & Rust
5/5, 366 Reviews
99% Recommended
98% sales valuation accuracy
97% letting valuation accuracy
86% sales fee satisfaction
86% letting fee satisfaction
Our aim is for the people of Cambridge to instruct us to help them buy, sell, rent or let their home and leave with a justly positive view of Estate Agents.
"Recommend to never use these..."
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1 Star Review
David
By : 'Kayleigh'
Services : Surveying(Surveys)
Would you recommend ? : No
Postcode : CB5
10 Oct 2022
People found this helpful0
Recommend to never use these estate agents! Instead of completing a simple task of uploading my guarantor, Kaitlin Alway decided to leave early and head home. I spoke with Richard Rust, regarding my concerns about the delays of this, to which he responded “ About your guarantor, I don't care”. Despite me being back and forth with phone calls all afternoon, when I decided to make a complaint, Richard Rust then thought it was appropriate to state that my application is being withdrawn. He apparently was aware of this earlier on in that afternoon but failed to inform me of this.
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By : Richard Rust
11 Oct 2022Thanks for taking the time to review us. We are sorry you are not pleased with our service. Kaitlin left the office to carry out viewings for the rest of the afternoon and did not leave early to go home. I explained that how the third party guarantor company works is irrelevant, as the landlord had already instructed us to re-list the property. You seem to have translated that to me saying I don’t care. The process of you applying for a property allowed you to have a guarantor added, as you would not have passed referencing alone. When the first guarantor failed referencing, a second guarantor was referenced. That second guarantor failed referencing. A third referee was then agreed to be referenced. It transpired that this third person didn’t fill out the referencing forms online. You then asked for a fourth reference to be carried out on another guarantor. You were asked if this person had any debt issues, but you were unable to confirm one way or another. Before we had time to add yet another guarantor to the referencing a third party company contacted us and explained that they could be a guarantor for you, in place of your fourth guarantor. During this time the landlord became increasingly frustrated at how long the referencing was taking, and told us that he didn’t want a third party company to be paid to act as your guarantor. This is something he nor I have come across and he instructed us to re-list the property in order to find an alternative tenant. His main worry was, if for some reason, we needed to rely on your third party guarantor company to pay any unpaid rent on your behalf, and that company was no longer trading, then there would be no way of pursuing it. I share the landlords worries. Whilst I have sympathy with your housing situation, and really hope you find a more suitable place soon, It is clear to me that you were given more than enough opportunities to have a guarantor pass referencing and it is unfortunate that all guarantors you presented failed their referencing. We are charged per tenant and guarantor reference and we are not able to pass any referencing costs onto tenants. You have been refunded your property application fee. In summary, I believe the landlord and my team were justified in re-listing the property to find an alternative tenant.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98.00% | 86% | £40,000 | £1,050,000 |
| Lettings | 97% | 86% | £390 | £2,800 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 51 | 2 | 91 | 3 | 126 | 0 | 80 | 0 | 12 | 1 |
Areas covered
- Burwell
- Cambridge
- CB1
- CB2
- CB21
- CB22
- CB23
- CB24
- CB25
- CB3
- CB4
- CB5
- CB6
- CB7
- Cherry Hinton
- Ely
- Fordham
- Fulbourn
- Great Shelford
- Histon
- Newmarket
- Sawston
- Soham
- Stapleford
- Trumpington
Address
Radcliffe & Rust
Beacon Rise, 150 Newmarket Road, Cambridge, Cambridgeshire
CB5 8AX
01223 307898
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 17:00
- 09:00 - 13:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Images and Videos
Great service selling ...
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5 Star Review
By : 'Sam'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : CB1
6 Jan 2026
People found this helpful0
I recently used Radcliff and Rust to sell my house in Cambridge and was really pleased with the whole experience. From start to finish, the process was pleasant and they kept up just the right level of communication throughout. I first met Richard the valuation, and his approach was quite ... Read Full Review
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Great service and ...
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5 Star Review
By : 'Christophe'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : 4
Would you recommend ? : Yes
Postcode : CB1
5 Jan 2026
People found this helpful
We had a great experience with Kaitlin to purchase our first home. Kaitlin was always very quick to answer emails and queries, and communication was very clear. She organised a second visit us before we made our offer, and then another visit later during the conveyancing process so we could have a ... Read Full Review
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Fantastic ...
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5 Star Review
By : 'Aleksandra'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Sales (As a Vendor)
Sold price : £210000
Would you recommend ? : Yes
Postcode : CB1
1 Jan 2026
People found this helpful0
My partner and I rented and sold our flat through Radcliffe & Rust. Fantastic service. Went above and beyond every step of the way. I genuinely believe that, without Kaitlin and her colleagues, we'd still be trying to sell at the time you're reading this. All this also managing our tenancy without ... Read Full Review
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I recently sold my house ...
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5 Star Review
By : 'Dan'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Sales (As a Vendor)
Sold price : £715000
Would you recommend ? : Yes
Postcode : CB5
26 Dec 2025
People found this helpful1
I recently sold my Cambridge house via Kaitlin at Radcliffe & Rust. The property was listed sale in the run up to the 2025 Budget against what felt like a sense of lethargy in the UK housing market. I picked Radcliffe & Rust to handle the sale quite deliberately, hoping to benefit from a higher ... Read Full Review
Comments on Agent Fees
Excellent value and a deciding factor in my choice to go with Radcliffe & Rust.
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With a poor experienve with ...
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5 Star Review
By : 'Chris'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : CB5
24 Dec 2025
People found this helpful0
With a poor experience with another agent selling our rental flat in Cambridge, we looked another very local agent ....... step up Radcliffe and Rust. Richard was very prompt in visiting, valuing and marketing the flat. Kaitlin was very helpful and excellent with negations . A prompt sale ensured ... Read Full Review
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Fantastic Agent the best I ...
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5 Star Review
By : 'E'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : 1
Would you recommend ? : Yes
Postcode : CB5
23 Dec 2025
People found this helpful
Highly recommended. Really appreciate the professionalism, efficiency and friendly ... Read Full Review
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It’s been an absolute ...
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5 Star Review
By : 'Michele'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : 4
Would you recommend ? : Yes
Postcode : CB5
23 Dec 2025
People found this helpful
It’s been an absolute pleasure to work Kaitlin and David at Radcliffe & Rust. They have been very helpful, professional and have always been on hand to answer questions and help us through the process. I wouldn’t use any other agent locally after this 5 star experience ... Read Full Review
Comments on Agent Fees
None - we were the buyers
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Highly recommend Radcliffe & ...
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5 Star Review
By : 'Navila'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : 17
Would you recommend ? : Yes
Postcode : CB1
23 Dec 2025
People found this helpful
I had a great experience with Radcliffe & Rust. Communication was excellent throughout – clear, responsive, and proactive. They took ownership of the process and handled everything confidently from start to finish. From the first viewing to securing a tenant, the entire process took just two ... Read Full Review
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Prompt and professional house ...
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5 Star Review
By : 'Dave'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Sales (As a Vendor)
Sold price : £620110
Would you recommend ? : Yes
Postcode : CB1
23 Dec 2025
People found this helpful0
We had a very positive experience using Radcliffe & Rust to sell our house. The service was prompt and professional but without the price tag to match. David Radcliffe handled the initial contact and sales particulars and Kaitlin handled the sale agreement and all contact thereafter. Whilst our ... Read Full Review
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Kaitlin was approachable, ...
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5 Star Review
By : 'Jon'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : CB22
23 Dec 2025
People found this helpful0
Kaitlin was approachable, helpful & professional from the first viewing to completion of the ... Read Full Review
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Review for Kaitlin ...
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5 Star Review
By : 'Gina'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : CB1
18 Nov 2025
People found this helpful0
wonderful agent! She was super helpful and communicative during my letting process. She was also so kind and understanding of my specific situation and ... Read Full Review
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Reliable agency, fair ...
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5 Star Review
By : 'Victor'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Letting (As a Tenant)
Sold price : £1100
Would you recommend ? : Yes
Postcode : CB1
13 Nov 2025
People found this helpful0
# Agency I rented with Radcliffe & Rust five years and overall had a smooth experience. Communication was always clear and the team was reachable when needed. Checkout and deposit were handled fairly — as long as the flat was cleaned and normal wearandtear was respected, everything moved ... Read Full Review
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Great ...
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5 Star Review
By : 'Jess'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Letting (As a Owner)
Sold price : £1710
Would you recommend ? : Yes
Postcode : CB4
7 Nov 2025
People found this helpful0
I have been using this estate agent over 15 years, they are simply fabulous, professional, efficient, and always responsive throughout the entire process. Kaitlin and David are knowledgeable, approachable, and friendly. Highly ... Read Full Review
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Great to work with work ...
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5 Star Review
By : 'Ned'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes
Postcode : CB23
7 Nov 2025
People found this helpful0
Great to work with work alongside very helpful with any and all ... Read Full Review
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Excellent ...
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5 Star Review
By : 'Saskia'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Letting (As a Tenant)
Would you recommend ? : No
21 Oct 2025
People found this helpful0
I decided to move house because my previous estate agents were uncooperative and incompetent (repairs took 10+ months). My experience at Radcliffe and Rust could not have been more different! Kaitlin and the team are enthusiastic about the properties that they are offering, quick and thorough to ... Read Full Review
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Excellent Estate ...
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5 Star Review
By : 'M'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : CB1
18 Oct 2025
People found this helpful0
Review Radcliffe and Rust really were a great Estate Agents to deal with. A clear and transparent website making it easy to understand what they can offer. Richard clearly knows his stuff with his pricing strategy and Kaitlin was a brilliant person to deal with during the sale process. Her ... Read Full Review
Comments on Agent Fees
They did should a great job, they deserved their fees.
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Good service and easy ...
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5 Star Review
By : 'Easydoctor'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Letting (As a Tenant)
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : CB2
14 Oct 2025
People found this helpful0
Good service and easy communication. Kaitlin appears professional and on the job. She replies to email and other formats of enquiries. We are happy with the renting and would definitely recommend to friends and ... Read Full Review
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Recommend! ...
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5 Star Review
By : 'KH'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : CB5
29 Sept 2025
People found this helpful0
I fully recommend working with Kaitlin and the whole R&R Team. She was always responsive and helped us a lot to get our purchase over the finish ... Read Full Review
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Extremely professional ...
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5 Star Review
By : 'Nathan'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Sales (As a Vendor)
Sold price : £675000
Would you recommend ? : Yes
Postcode : CB1
25 Sept 2025
People found this helpful0
I can’t recommend Radcliffe & Rust highly enough. From start to finish the service was professional, efficient, and genuinely supportive. A special mention has to go to Kaitlin, who was absolutely brilliant throughout the whole process. She kept me updated at every stage, answered all my questions ... Read Full Review
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Kaitlin understands ...
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5 Star Review
By : 'Candy'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CB1
24 Sept 2025
People found this helpful0
Kaitlin understands landlords' concerns, responds promptly, and offers valuable ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10/15/2025, 10:04:06 AM by allAgents
