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Radcliffe & Rust
5/5, 356 Reviews
99% Recommended
98% sales valuation accuracy
97% letting valuation accuracy
89% sales fee satisfaction
89% letting fee satisfaction
Our aim is for the people of Cambridge to instruct us to help them buy, sell, rent or let their home and leave with a justly positive view of Estate Agents.
"Recommend to never use these..."
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1 Star Review
David
By : 'Kayleigh'
Services : Surveying()
Would you recommend ? : No
Postcode : CB5
10 Oct 2022
People found this helpful0
Recommend to never use these estate agents! Instead of completing a simple task of uploading my guarantor, Kaitlin Alway decided to leave early and head home. I spoke with Richard Rust, regarding my concerns about the delays of this, to which he responded “ About your guarantor, I don't care”. Despite me being back and forth with phone calls all afternoon, when I decided to make a complaint, Richard Rust then thought it was appropriate to state that my application is being withdrawn. He apparently was aware of this earlier on in that afternoon but failed to inform me of this.
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By : Richard Rust
11 Oct 2022Thanks for taking the time to review us. We are sorry you are not pleased with our service. Kaitlin left the office to carry out viewings for the rest of the afternoon and did not leave early to go home. I explained that how the third party guarantor company works is irrelevant, as the landlord had already instructed us to re-list the property. You seem to have translated that to me saying I don’t care. The process of you applying for a property allowed you to have a guarantor added, as you would not have passed referencing alone. When the first guarantor failed referencing, a second guarantor was referenced. That second guarantor failed referencing. A third referee was then agreed to be referenced. It transpired that this third person didn’t fill out the referencing forms online. You then asked for a fourth reference to be carried out on another guarantor. You were asked if this person had any debt issues, but you were unable to confirm one way or another. Before we had time to add yet another guarantor to the referencing a third party company contacted us and explained that they could be a guarantor for you, in place of your fourth guarantor. During this time the landlord became increasingly frustrated at how long the referencing was taking, and told us that he didn’t want a third party company to be paid to act as your guarantor. This is something he nor I have come across and he instructed us to re-list the property in order to find an alternative tenant. His main worry was, if for some reason, we needed to rely on your third party guarantor company to pay any unpaid rent on your behalf, and that company was no longer trading, then there would be no way of pursuing it. I share the landlords worries. Whilst I have sympathy with your housing situation, and really hope you find a more suitable place soon, It is clear to me that you were given more than enough opportunities to have a guarantor pass referencing and it is unfortunate that all guarantors you presented failed their referencing. We are charged per tenant and guarantor reference and we are not able to pass any referencing costs onto tenants. You have been refunded your property application fee. In summary, I believe the landlord and my team were justified in re-listing the property to find an alternative tenant.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98.00% | 89% | £40,000 | £1,050,000 |
| Lettings | 97% | 89% | £390 | £2,800 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 50 | 2 | 91 | 3 | 121 | 0 | 77 | 0 | 11 | 1 |
Areas covered
- Burwell
- Cambridge
- CB1
- CB2
- CB21
- CB22
- CB23
- CB24
- CB25
- CB3
- CB4
- CB5
- CB6
- CB7
- Cherry Hinton
- Ely
- Fordham
- Fulbourn
- Great Shelford
- Histon
- Newmarket
- Sawston
- Soham
- Stapleford
- Trumpington
Address
Radcliffe & Rust
Beacon Rise, 150 Newmarket Road, Cambridge, Cambridgeshire
CB5 8AX
01223 307898
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 17:00
- 09:00 - 13:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Images and Videos
Review for Kaitlin ...
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5 Star Review
By : 'Gina'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB1
18 Nov 2025
People found this helpful0
wonderful agent! She was super helpful and communicative during my letting process. She was also so kind and understanding of my specific situation and ... Read Full Review
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Reliable agency, fair ...
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5 Star Review
By : 'Victor'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : 2
Sold price : £1100
Would you recommend ? : Yes
Postcode : CB1
13 Nov 2025
People found this helpful
# Agency I rented with Radcliffe & Rust five years and overall had a smooth experience. Communication was always clear and the team was reachable when needed. Checkout and deposit were handled fairly — as long as the flat was cleaned and normal wearandtear was respected, everything moved ... Read Full Review
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Great ...
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5 Star Review
By : 'Jess'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : 1
Sold price : £1710
Would you recommend ? : Yes
Postcode : CB4
7 Nov 2025
People found this helpful
I have been using this estate agent over 15 years, they are simply fabulous, professional, efficient, and always responsive throughout the entire process. Kaitlin and David are knowledgeable, approachable, and friendly. Highly ... Read Full Review
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Great to work with work ...
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5 Star Review
By : 'Ned'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : CB23
7 Nov 2025
People found this helpful0
Great to work with work alongside very helpful with any and all ... Read Full Review
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Excellent ...
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5 Star Review
By : 'Saskia'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Letting( As a Tenant )
Would you recommend ? : No
21 Oct 2025
People found this helpful0
I decided to move house because my previous estate agents were uncooperative and incompetent (repairs took 10+ months). My experience at Radcliffe and Rust could not have been more different! Kaitlin and the team are enthusiastic about the properties that they are offering, quick and thorough to ... Read Full Review
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Excellent Estate ...
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5 Star Review
By : 'M'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : 3
Would you recommend ? : Yes
Postcode : CB1
18 Oct 2025
People found this helpful
Review Radcliffe and Rust really were a great Estate Agents to deal with. A clear and transparent website making it easy to understand what they can offer. Richard clearly knows his stuff with his pricing strategy and Kaitlin was a brilliant person to deal with during the sale process. Her ... Read Full Review
Comments on Agent Fees
They did should a great job, they deserved their fees.
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Good service and easy ...
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5 Star Review
By : 'Easydoctor'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Letting( As a Tenant )
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : CB2
14 Oct 2025
People found this helpful0
Good service and easy communication. Kaitlin appears professional and on the job. She replies to email and other formats of enquiries. We are happy with the renting and would definitely recommend to friends and ... Read Full Review
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Recommend! ...
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5 Star Review
By : 'KH'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CB5
29 Sept 2025
People found this helpful0
I fully recommend working with Kaitlin and the whole R&R Team. She was always responsive and helped us a lot to get our purchase over the finish ... Read Full Review
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Extremely professional ...
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5 Star Review
By : 'Nathan'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Sales( As a Vendor )
Sold price : £675000
Would you recommend ? : Yes
Postcode : CB1
25 Sept 2025
People found this helpful0
I can’t recommend Radcliffe & Rust highly enough. From start to finish the service was professional, efficient, and genuinely supportive. A special mention has to go to Kaitlin, who was absolutely brilliant throughout the whole process. She kept me updated at every stage, answered all my questions ... Read Full Review
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Kaitlin understands ...
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5 Star Review
By : 'Candy'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CB1
24 Sept 2025
People found this helpful0
Kaitlin understands landlords' concerns, responds promptly, and offers valuable ... Read Full Review
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My experience of renting with ...
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5 Star Review
By : 'Emily'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : 2
Would you recommend ? : Yes
Postcode : CB24
24 Sept 2025
People found this helpful
My experience of renting with Radcliffe & Rust has been overwhelmingly positive and I couldn't recommend their services more highly. The whole team are friendly and helpful, and quick to respond to any issues arising. I'd particularly like to thank Helen, who has managed the property ... Read Full Review
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Kailtin and David have been a ...
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5 Star Review
By : 'Kayleigh'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Letting( As a Owner )
Would you recommend ? : No
24 Sept 2025
People found this helpful0
Kailtin and David have been a pleasure to work with. They have successfully rented our property out in Soham with Ease. Everything was organised efficiently and all emails were replied to and responded to quickly. Kailtin gave the impression nothing was too much bother and i enjoyed working with ... Read Full Review
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Kaitlin was a pleasure to ...
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5 Star Review
By : 'LM'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CB1
19 Aug 2025
People found this helpful0
Kaitlin was a pleasure to work with, she made the homebuying experience smooth and ... Read Full Review
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Great Letting ...
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5 Star Review
By : 'Martha'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE27
18 Jul 2025
People found this helpful0
Helen, our property manager, was fantastic all the way through our tenancy - always helpful and very fast and efficient in solving problems. During our move out process, she made sure that viewings were not disruptive and was very flexible with key ... Read Full Review
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First-rate ...
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5 Star Review
By : 'L'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Sales( As a Vendor )
Sold price : £680000
Would you recommend ? : Yes
Postcode : CB1
17 Jul 2025
People found this helpful0
Radcliffe and Rust provided excellent service from initial valuation, marketing and viewings to eventual sale. Kaitlin, who was responsible daytoday management of the sale, dealt promptly will any queries and was a pleasure to deal ... Read Full Review
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Professional service with a ...
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5 Star Review
By : 'John'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Sales( As a Vendor )
Sold price : £366500
Would you recommend ? : Yes
Postcode : CB1
4 Jul 2025
People found this helpful0
Professional service with a personal touch Thanks especially to Richard the valuation and Kaitlin getting the sale across the line. Advised the name of a trusted solicitor (Eliteconveyancing.com) who also made the sale go smoothly. Highly ... Read Full Review
Comments on Agent Fees
Not the cheapest but value for money
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Kaitlin was excellent from ...
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5 Star Review
By : 'Matthew'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : CB24
4 Jul 2025
People found this helpful0
Kaitlin was excellent from start to finish made the moving process so ... Read Full Review
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Katlin did a fantastic job in ...
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5 Star Review
By : 'Simon'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Sales( As a Vendor )
Sold price : £310000
Would you recommend ? : Yes
Postcode : CB4
22 Apr 2025
People found this helpful0
Katlin did a fantastic job in selling my house. She performed over and above what anyone would expect. Many thanks a perfect ... Read Full Review
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Couldnt recommend high ...
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5 Star Review
By : 'Emily'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CB7
25 Mar 2025
People found this helpful0
Couldnt recommend high enough, David first valued our house at the beginning of September 2024 & had sold it a week later. Kaitlin was incredible at negotiating the sale & kept in contact regularly. She always responded promptly & I never felt like I was in limbo or waiting a response, any concern ... Read Full Review
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A great experience selling ...
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5 Star Review
By : 'Michael'
Branch : Cambridge, Beacon Rise, 150 Newmarket Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CB1
24 Mar 2025
People found this helpful0
A great experience selling our house with Radcliffe and Rust. From start to finish the team were completely professional in the manner they carried out their business. Our dealings were mainly with Richard and Kaitlin who at all times were completely up to speed on the ongoing dealings concluding ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10/15/2025, 10:04:06 AM by allAgents
