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Harsun
4.2/5, 130 Reviews
89% Recommended
100% letting valuation accuracy
70% letting fee satisfaction
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"AVOID..."
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1 Star Review
Sunil
By : 'tania'
Services : Letting(I am a Tenant)
Rent PCM : £1500
Would you recommend ? : No
Postcode : NW10
16 Nov 2022
People found this helpful0
Quite a traumatizing experience, if I could put zero I would. 1)Even if promised we would receve the flat in clean condition, received the house in unpresentable condition, DIRTY. 2)Main door of the building broken from day one for anybody to come in (still broken 6 months later) 3)We had unexpected work inside the flat for a full week (we let them in), in both the bedrooms, living room and kitchen, workers knocking on our door every day at 8.00 in the morning. We got left with cleaning infinite dust that made us sick with irritated eyes, throat 4)Super late repairs of washing machine and oven, the excuse of the manager is that he was in holiday. (no sorry, no help) 5)They put a scaffolding around the house, didn't tell us nothing, we have to wake up at 8 everyday with loud banging and man outside our window screaming, if we want to open a window dust everywhere (stressful). 6)They give the flat key to construction workers without consent (The agency called me the day before to tell me they were gonna give the keys, I said absolutely not! we want to be in the flat if we are gonna have strangers in the flat, reasonable request) 7)Construction workers got inside the flat , all our privacy taken away, the got in all our rooms and messed up, all our belongings damaged, clothes on the flor, my plats all damaged. Got home scared thinking we got robbed, from the terror we had the first nights we slept on the flor in the living room. Left to be clean all the flat alone (2mm of dust on EVERITHIG, clothes, bed, pans,...) 8)Called to complain, instead of receiving a professional apology/answer, I got screamed at (in an unhealth way) and hang up in my face by this lady. After all of this (I've summarised a lot here) the only answer we received is "go find another flat!" as we already trying to do, I answered "go do your job!" Horrible moment to be left in s**t as renting a flat has never been so difficult. We always payed rent of time, we tried to communicate all the issue directly but no help was received. I woudn't trust them, they don't take the job responsibility seriously, asked for compaction but nothing, rude team, careless attitude, late repairs, no apology, zero empathy for the living situation they put us in. Two young girls that work really hard, we didn't deserve all of this mental and physical distress
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By : sunil bhundia
18 Nov 2022Dear Tania, I am sorry you have had to write this review & will reply as you numbered; 1. The flat was in clean condition but you were not happy with the standard & I explained to you it was due to a new cleaner which was contracted but we do have photographic evidence of this. 2. Main building door lock, Your tenancy began on 30-04-22, we were notified about the main door lock on 05-10-22 as the door was being left open which was due to the main builders requiring access every day. On 08-11-22 our contractor found the barrel had to be replaced and we had to provide new keys for all residents in the block before the barrel was replaced on 10-11-22. 3. Unexpected work, this was not unexpected work as you and all other 11 flats in this block were given sufficient notice prior to contractor’s access. 4. Washing machine, WM was working properly but you were not happy as the soap dispenser and rubber seal were not clean & our contractors cleaned this & oven was replaced for new. 5. Scaffolding, this scaffolding was erected due to major external works for the whole block of 12 flats including installation of new windows & new roof 6. Point 6&7 Flat keys, unfortunately the window contractors installed new windows to your flat by mistake instead of replacing windows to the neighbouring flat. Due to this we credited your rent account for one months rent which you accepted. Called to Complain, I understand you placed a call to our office as soon as we opened on 10-11-22 and you were shouting & swearing at Alex & she advised you she had just come into the office & was not aware of what had happened but you continued to shout & swear at her which is when she had to end the call. Your rent account was credited for one months rent. I also understand from your recent email correspondence you are looking for alternative accommodation SB
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 70.00% | £600 | £2,200 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 114 | 12 | 0 | 0 | 0 | 0 | 3 | 0 |
Areas covered
- NW10
Address
Harsun
7 High Road Willesden, London, Greater London
NW10 2TE
0208 4596310
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:30 - 17:00
- 09:30 - 17:00
- 09:30 - 17:00
- 09:30 - 17:00
- 09:30 - 17:00
- 09:30 - 12:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Really supportive, prompt in ...
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5 Star Review
By : 'Tiana'
Branch : Harlesden London, 7 High Road Willesden
Services : Letting (As a Tenant)
Would you recommend ? : No
24 Feb 2026
People found this helpful0
Really supportive, prompt in responding and patient! Elena who helped with my tenancy agreement and Emeline who is now my main point of contact have been very proactive and helpful to all my queries and concerns. The flat was professionally cleaned as agreed before I moved in and I am glad to be ... Read Full Review
Thank you ...
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5 Star Review
By : 'Asli'
Branch : Harlesden London, 7 High Road Willesden
Services : 2
Would you recommend ? : Yes
Postcode : NW10
18 Feb 2026
People found this helpful
had a really great experience renting my flat through this agency. The whole process was smooth, clear, and completely stressfree from start to finish. A special thank you to Elena – she was incredibly helpful, professional, and always quick to respond to any questions I had. She made everything ... Read Full Review
I recently moved into a ...
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5 Star Review
By : 'Jan'
Branch : Harlesden London, 7 High Road Willesden
Services : 2
Would you recommend ? : Yes
Postcode : SW16
7 Dec 2025
People found this helpful
I recently moved into a rental property, the staff were super helpful in response to any questions I had during the process. In particular Emeline has been super ... Read Full Review
I recently moved into a ...
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5 Star Review
By : 'Jan'
Branch : Harlesden London, 7 High Road Willesden
Services : 2
Would you recommend ? : Yes
Postcode : SW16
7 Dec 2025
People found this helpful
I recently moved into a rental property, the staff were super helpful in response to any questions I had during the process. In particular Emeline has been super ... Read Full Review
Really great experience. ...
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5 Star Review
By : 'Tyler'
Branch : Harlesden London, 7 High Road Willesden
Services : 2
Would you recommend ? : Yes
Postcode : SW11
17 Nov 2025
People found this helpful
Really great experience with Emeline. Customer service was excellent and always gave really quick ... Read Full Review
Great experience with ...
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5 Star Review
By : 'Muriel'
Branch : Harlesden London, 7 High Road Willesden
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW2
15 Oct 2025
People found this helpful
Great experience with Emeline. She’s always happy to help! ... Read Full Review
Emeline is great, super ...
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5 Star Review
By : 'Muriel'
Branch : Harlesden London, 7 High Road Willesden
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : NW2
15 Oct 2025
People found this helpful0
Emeline is great, super responsive and always there to ... Read Full Review
Great ...
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5 Star Review
By : 'Milena'
Branch : Harlesden London, 7 High Road Willesden
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW2
7 Oct 2025
People found this helpful0
I had a great experience so far. Everyone I've talked to helped me right away in a very efficient and polite ... Read Full Review
By : Elena N.
8 Oct 2025Thank you for your review,...
Friendly and ...
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5 Star Review
By : 'Oliver'
Branch : Harlesden London, 7 High Road Willesden
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW10
7 Oct 2025
People found this helpful0
Everyone at Harsun helped me with a really friendly and smooth moving transition. Elena was especially helpful and responsive, guiding me through the process in a professional ... Read Full Review
By : Elena N.
8 Oct 2025Thank you for your review, Oliver!...
I thought that the service ...
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5 Star Review
By : 'Woody'
Branch : Harlesden London, 7 High Road Willesden
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW11
6 Oct 2025
People found this helpful
I thought that the service was really good. Have no complaints at ... Read Full Review
Comments on Agent Fees
Response time to emails has been great and the house is priced very well, always answer questions. All queries have been handled very well other than a smoke alarm that is broken and keeps making noise. We have had complaints from neighbours because of this, and the agents haven’t been the most helpful or proactive.
Helpful ...
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5 Star Review
By : 'Josh'
Branch : Harlesden London, 7 High Road Willesden
Services : 2
Would you recommend ? : Yes
Postcode : HA9
25 Sept 2025
People found this helpful
Really helpful through all processes and available at all ... Read Full Review
This is the second year I ...
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5 Star Review
By : 'Martina'
Branch : Harlesden London, 7 High Road Willesden
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW9
31 Jul 2025
People found this helpful0
This is the second year I have been renting the property with Harsun and I would definitely recommend their services. Great contractors, support and customer ... Read Full Review
Super ...
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5 Star Review
By : 'Saskia'
Branch : Harlesden London, 7 High Road Willesden
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW10
22 Jul 2025
People found this helpful
great experience with harsun. they were super helpful in finding us a ... Read Full Review
Overall positive ...
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4 Star Review
By : 'Ali'
Branch : Harlesden London, 7 High Road Willesden
Services : Letting (As a Tenant)
Sold price : £1399
Would you recommend ? : Yes
Postcode : NW10
3 Jul 2025
People found this helpful0
Worked with Harsun to find a one bedroom flat. My agent was ElenaNarcisa who had great communication and dedication to find a ... Read Full Review
Positive ...
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5 Star Review
By : 'Zuzanna'
Branch : Harlesden London, 7 High Road Willesden
Services : 2
Would you recommend ? : Yes
Postcode : NW10
27 Jun 2025
People found this helpful
We have been renting with Harsun nearly a year and happily renewed our contract. They handled all maintenance issues during our tenancy and responded to ... Read Full Review
It’s all been stress free ...
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5 Star Review
By : 'Abisola'
Branch : Harlesden London, 7 High Road Willesden
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW10
19 Jun 2025
People found this helpful0
It’s all been stress free renting my place through them, customer service is top notch as well and they get things done ... Read Full Review
Comments on Agent Fees
Excellent service
Fix issues quite ...
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5 Star Review
By : 'Aurore'
Branch : Harlesden London, 7 High Road Willesden
Services : 2
Would you recommend ? : Yes
Postcode : NW10
16 Jun 2025
People found this helpful
I recommend Harsun. I've been renting with them almost a year now and they've been quite responsive with fixing plumbing or other issues. We don't usually have to wait too much and they always answer our ... Read Full Review
Alexandra ...
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5 Star Review
By : 'Alexandra'
Branch : Harlesden London, 7 High Road Willesden
Services : Letting (As a Tenant)
Sold price : £1400
Would you recommend ? : Yes
Postcode : NW10
13 Jun 2025
People found this helpful0
The team has been friendly, and professional throughout the whole process. Any maintenance issues were handled quickly, and communication was always ... Read Full Review
Quick response and ...
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5 Star Review
By : 'S.Samozai'
Branch : Harlesden London, 7 High Road Willesden
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW9
4 Jun 2025
People found this helpful
Quick response and professional service, with smooth rental processes.Thank ... Read Full Review
Friendly and professional ...
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5 Star Review
By : 'MLTM'
Branch : Harlesden London, 7 High Road Willesden
Services : 2
Would you recommend ? : Yes
Postcode : NW2
3 Jun 2025
People found this helpful
My assigned agent was very professional and friendly. She always replied to my calls and emails promptly and assisted me every step of the ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 5/21/2024, 4:12:39 AM by allAgents
