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Maalems
4.9/5, 343 Reviews
96% Recommended
97% sales valuation accuracy
97% letting valuation accuracy
92% sales fee satisfaction
92% letting fee satisfaction
Maalems is a progressive independent company who believe in providing a dedicated and professional service based on a sound knowledge of their local market.
"Great..."
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5 Star Review
Leah
Magda
By : 'Dawn Ireland'
Services : Letting(As a Tenant)
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SW18
21 Jun 2021
People found this helpful0
Maalems managed our rental property for some years and I cannot fault the service we received. The staff are very friendly and helpful, especially Magda and Leah. Any repairs/ maintenance were always carried out quickly and efficiently.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97.00% | 92% | £300,000 | £5,430,000 |
| Lettings | 97% | 92% | £550 | £6,900 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 70 | 1 | 110 | 9 | 73 | 4 | 68 | 1 | 6 | 1 |
Areas covered
- All London SW
Address
Maalems
344 Garratt Lane, London, Greater London
SW18 4EL
0208 875 9200
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 19:00
- 09:00 - 19:00
- 09:00 - 19:00
- 09:00 - 19:00
- 09:00 - 19:00
- 09:30 - 16:30
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Fantastic Estate ...
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5 Star Review
By : 'Esther'
Branch : Earlsfield, 344 Garratt Lane
Services : 2
Sold price : £1400
Would you recommend ? : Yes
Postcode : SW19
29 Nov 2025
People found this helpful
From the first contact to last part of the letting process, I have been amazed by the kindness, seriousness and effectiveness of the all team. Thanks a lot making my search of a flat so easy ... Read Full Review
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Great agents, super helpful ...
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5 Star Review
By : 'Venetia'
Branch : Earlsfield, 344 Garratt Lane
Services : 2
Would you recommend ? : Yes
Postcode : SW17
18 Oct 2025
People found this helpful
Great agents, super helpful and responsive. Provided all the info we needed and replied on the day. Very ... Read Full Review
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Purchased first property ...
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5 Star Review
By : 'Joe'
Branch : Earlsfield, 344 Garratt Lane
Services : 4
Would you recommend ? : Yes
Postcode : SW18
11 Oct 2025
People found this helpful
I recently bought a property through Maalems. James and the team were extremely responsive, transparent and helpful throughout the process. I would highly recommend using Maalems you are looking to sell or rent out a property in the ... Read Full Review
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Best estate agent around. Bar ...
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5 Star Review
By : 'Alan'
Branch : Earlsfield, 344 Garratt Lane
Services : 3
Sold price : £825000
Would you recommend ? : Yes
Postcode : SW18
10 Sept 2025
People found this helpful
Best estate agent around. Bar none. James was superb in helping to sell my flat, always gives great, honest advice, and therefore you always know where you stand with him. Reliable, calm when things get bumpy, and more of a partner working with you than a sales person working against you. If all ... Read Full Review
Comments on Agent Fees
James offered me a fair fee. Again, not trying to fleece you.
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Top quality estate ...
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5 Star Review
By : 'Ali'
Branch : Earlsfield, 344 Garratt Lane
Services : 2
Would you recommend ? : Yes
Postcode : SW18
9 Sept 2025
People found this helpful
Very friendly and organised estate agent! Highly recommend to anyone looking houses in the ... Read Full Review
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Fantastic ...
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5 Star Review
By : 'juliette'
Branch : Earlsfield, 344 Garratt Lane
Services : 2
Would you recommend ? : Yes
Postcode : SM3
5 Sept 2025
People found this helpful
Fantastic experience, Fiona was incredibly helpful and quick with her replies. Overall, the process was smooth and ... Read Full Review
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Great service, with timely ...
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5 Star Review
By : 'Sophie'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Sold price : £650000
Would you recommend ? : Yes
Postcode : SW18
29 Jul 2025
People found this helpful0
Great service, with timely and pragmatic advice. James was key to completion and ensuring all parties were properly ... Read Full Review
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Fiona was extremely helpful ...
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5 Star Review
By : 'Lara'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW11
28 Jul 2025
People found this helpful0
Fiona was extremely helpful during our rental process and replied quickly to all our questions. Thank you ... Read Full Review
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Helpful, professional and ...
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5 Star Review
By : 'Cameron'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting( As a Tenant )
Sold price : £1850
Would you recommend ? : Yes
Postcode : SW18
17 Jul 2025
People found this helpful0
After a long search a place to rent and many disappointments, we found an ideal place with Maalems, who couldn’t have been more helpful, professional and easy to work with. Leah was so lovely being able to provide details and show us the flat and Fiona was super fast in getting us signed and ... Read Full Review
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Independent is the way to ...
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5 Star Review
By : 'Jane.'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW18
2 May 2025
People found this helpful0
I've just rented my property through Maalems and it was the best experience I've ever had with an estate agent. Leah, Felix and Fiona have been a pleasure to work with and the rental has been really smooth. I would definitely recommend and hope to use them again in the ... Read Full Review
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I had a great experience with ...
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5 Star Review
By : 'David'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW18
4 Apr 2025
People found this helpful0
I had a great experience with Maaleems when I bought my flat. They were really helpful and easy to liaise ... Read Full Review
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Wonderful service from start ...
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5 Star Review
By : 'Sophie'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Sold price : £440000
Would you recommend ? : Yes
Postcode : SW18
3 Mar 2025
People found this helpful0
Wonderful service from start to finish my flat sale. James made all the difference and - personal and attentive service throughout. Thank ... Read Full Review
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Fantastic ...
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5 Star Review
By : 'kendal'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW18
4 Feb 2025
People found this helpful0
I recently rented a flat through Maalems, and as it was my first time renting alone I had many questions. I couldn’t be more grateful to the team (especially Fiona Doherty) helping with everything. Fiona was always quick to respond to my many questions and was very patient and friendly. Also Leah ... Read Full Review
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I would be delighted to ...
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5 Star Review
By : 'Jo'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : Yes
Postcode : SW17
28 Jan 2025
People found this helpful0
I would be delighted to recommend Maalems. I felt James really went the extra mile getting my flat sold. He was really responsive and I was delighted with the ... Read Full Review
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Great ...
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5 Star Review
By : 'Sarah'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW18
10 Dec 2024
People found this helpful0
We’ve just completed on a house sale and James played an essential role in getting the sale across the line within our tight deadline - he was extremely attentive, responded swiftly and was very willing to help and ensure that all parties were kept informed and on track. Thank you James, ... Read Full Review
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Couldn’t have asked ...
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5 Star Review
By : 'Josh'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW18
9 Dec 2024
People found this helpful0
Couldn’t have asked for a better estate agent to help us complete on our first home. A massive thanks to James and the team for making the whole process easy from start to ... Read Full Review
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We had a seemless process ...
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5 Star Review
By : 'Archie'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW18
2 Dec 2024
People found this helpful0
We had a seemless process signing with Maalems who were very responsive and personable with their approach - look forward to the ongoing relationship! Massive thanks particularly to both Fiona and ... Read Full Review
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Maalems were incredibly ...
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5 Star Review
By : 'Tom'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17
28 Nov 2024
People found this helpful0
Maalems were incredibly helpful throughout our entire move process - they were proactive and speedy in their ... Read Full Review
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Excellent, independent, local ...
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5 Star Review
By : 'Nick'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Sold price : £610000
Would you recommend ? : Yes
Postcode : SW18
18 Nov 2024
People found this helpful0
We've used Maalems for over 15 years for the purchase, rental and the finally the sale of our flat in Earlsfield. All the team has always been extremely responsive, professional, helpful and personable throughout that time, so I strongly recommend them as a local, independent, agency that ... Read Full Review
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After 12 years of using ...
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5 Star Review
By : 'Penny'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Sold price : £511500
Would you recommend ? : Yes
Postcode : SW17
29 Oct 2024
People found this helpful0
After 12 years of using Maalems to fully manage our investment property we used them as sole agent to sell it. James has been exceptional , guiding us every step of the way and even recommending a a great solicitor. The sale went though smoothly and without any hitches -without us even visiting our ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Maalems Complaints Procedure Our complaints policy: We are committed to providing a high-quality service to all our clients. However, we understand that sometimes things do not go to plan and we need you to tell us about it. This will help us to improve our standards. If you have a complaint that is not resolved informally, please contact, in writing with the details of your complaint and in the first instance, the member of staff who is responsible for overseeing and dealing with you directly. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer the matter to The Property Ombudsman (TPOS). What will happen next? 1. We will send you correspondence acknowledging receipt of your complaint within five working days. 2. We will then investigate your complaint. This will normally involve passing your complaint to the department manager, who will review your file and speak to the member of staff who acted for you. 3. Within 14 days of sending you the acknowledgement of your complaint, our department manager will endeavour to resolve your complaint and you will be invited to make any further comments that you may have in relation to the matter at this time. 4. Within 28 days of receipt of your written complaint, the department manager will write to you and inform you of the outcome of their investigation and let you know what actions have been or will be taken. 5. After this period, if you are dissatisfied with the outcome of the investigation to date, you may ask for your complaint to be reviewed, which must be in writing, to the Department Director, within one month of receiving the Department Manager's response. 6. A separate review will be conducted and the Department Director will send you a detailed written conclusion to the requested review of your complaint, including any further suggestions for resolving the matter if applicable, within 28 days thereafter. 7. If you are still not satisfied, you can then contact the The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP or online www.tpos.co.uk. Please note that you must do so within six months of the date of our concluding letter. TPOS will not consider your complaint until our internal complaints process has been completed. 8. Should you not receive correspondence from Maalems within the eight weeks of your initial written letter of complaint, please proceed by directly contacting The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 2/2/2021, 11:20:15 AM by allAgents
