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Prime London Residential
4.9/5, 317 Reviews
95% Recommended
92% sales valuation accuracy
99% letting valuation accuracy
92% sales fee satisfaction
92% letting fee satisfaction
Prime London Residential are leading central London Sales, Lettings, Acquisition and Asset Management specialists. We offer bespoke services and advice to each client, and are proud to be able to do so in the capital's most sought after postcodes.
"It should be no stars from..."
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1 Star Review
By : 'Ronald'
Services : Letting(I am a Tenant)
Rent PCM : £3000
Would you recommend ? : No
Postcode : SE1
8 Jan 2021
People found this helpful1
It should be no stars from me. Very poor service, over and over again. Ending up with willfully delaying the whole deposit returns process at the end of my rent period. Delays, incorrect follow-ups, not acting as a proper agent who I expect to be trying to resolve things in a fair an amicable way .... in one word: BAD !
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By : Joseph T.M. Cadman
12 Jan 2021Hi Ronald, We always welcome reviews, however without context, as you are aware this is grossly unfair and inaccurate I am afraid. Whilst I appreciate frustration at the deposit return process and protocols in this by law, as damages were caused, the landlord has a right for these to be remedied. Your assistant did not act quickly for you and did not respond for long periods, and as such we are being used as the scapegoats for these failures on your behalf. Looking over the email chains will suffice in this regard if you are not aware of this.
By : Ronald Goes
13 Jan 2021Hi Joseph, totally out of order to call my remarks 'grossly unfair and inaccurate'. You know better than that, and I propose YOU go over the email chains yourself and have a real heart-to-heart with the agent involved to get the real picture of what happened!
By : Joseph Cadman
15 Jan 2021Hi Ronald, I’ve no desire to argue, but I have to stand by my point. Rest assured I have looked at the email chains - if there is fault I have no issue in admitting to it. There is agreement that the landlord has a right to make deductions, and as such it’s unfair to hold us responsible for that. We would much rather situation where deposit is returned and there are no damages, as there is no benefit to us whatsoever in a long and drawn out deposit return process. It simply consumes time. However, because there were damages, this was not possible and the landlord had the right to make the deductions. Perhaps a failing of ours was to allow ourselves to become seemingly responsible for the landlords decision. In any event, I contend that holding us responsible for that is unfair, and that your assistant’s large gaps in response times have cost you the right to be able to contend the deductions. Again, that is not our fault I’m afraid. The large volume of reviews to the contrary I trust show our intentions and how we act.
By : Ronald Goes
19 Jan 2021Hi Joseph, thanks for your response. I propose we end this discussion to 'agree we disagree'. As you, I stand by my point, and know how to get what is right. I do appreciate you getting back with reponses though. best, Ronald
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92.00% | 92% | £84,500 | £14,600,000 |
| Lettings | 99% | 92% | £500 | £8,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 72 | 3 | 143 | 11 | 13 | 0 | 27 | 2 | 40 | 3 |
Areas covered
- SE1
- SW1
- SW11
- SW18
- SW8
- W1
- WC2
Address
Prime London Residential
Palace View, 131 Lambeth Road, London,
SE1 7JN
0207 928 6663
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 08:00 - 19:00
- 08:00 - 19:00
- 08:00 - 19:00
- 08:00 - 19:00
- 08:00 - 19:00
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Excellent ...
5 Star Review
By : 'Sachin'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE1
24 Nov 2023
People found this helpful0
An unforeseeable issue arose at my flat and Simran was absolutely excellent. Co-ordinated and dealt with the issue very quickly. She was very responsive and did an excellent job. Highly ... Read Full Review
Prime London ...
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5 Star Review
By : 'Isla'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : 1
Would you recommend ? : Yes
Postcode : SE1
23 Dec 2025
People found this helpful
Prime London has worked tirelessly months to successfully complete the sale of our late father’s estate, in an exemplary professional ... Read Full Review
Excellent - very ...
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5 Star Review
By : 'Darcey'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SW8
22 Dec 2025
People found this helpful0
Very professional in overseeing a painful interaction with the buyer's solicitor. If it hadn't been the assistance and knowledge imparted by Charlie, I don't think we would have ... Read Full Review
Excellent ...
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5 Star Review
By : 'Lucy'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : 1
Would you recommend ? : Yes
Postcode : SW7
18 Dec 2025
People found this helpful
Bryce was a delight in supporting our property purchase. Very honest, easy to communicate with and accessible to get hold ... Read Full Review
5 ...
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5 Star Review
By : 'Mia'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : 2
Would you recommend ? : Yes
Postcode : SW1W
18 Dec 2025
People found this helpful
We had careful guidance from the start as to how to improve the appearance of our home, which had been well lived in. Equally well thought through was the selling price and the filtering of genuine ... Read Full Review
Oversight - top ...
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5 Star Review
By : 'Alex'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : 3
Sold price : £950000
Would you recommend ? : Yes
Postcode : SW1E
18 Dec 2025
People found this helpful
Really good firm - just completed on a very tricky transaction in Westminster, and the oversight from Bryce and Daniel was invaluable. Indeed, constructively highlighted errors made by my own solicitor, which were then ... Read Full Review
P ...
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5 Star Review
By : 'Elektra'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Sales (As a Buyer)
Would you recommend ? : No
18 Dec 2025
People found this helpful0
I use Prime London to manage my property. Elinor and Tori are my two main points of contact and they do a superb ... Read Full Review
Simran ...
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5 Star Review
By : 'Anna'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : 1
Would you recommend ? : Yes
Postcode : NW6
18 Dec 2025
People found this helpful
A pleasure to deal with. Simran was outstanding, and when dealing with a colleague during her holiday, they were clearly up to ... Read Full Review
Simran ...
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5 Star Review
By : 'Anna'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : NW6
18 Dec 2025
People found this helpful0
A pleasure to deal with. Simran was outstanding, and when dealing with a colleague during her holiday, they were clearly up to ... Read Full Review
LandLord ...
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1 Star Review
By : 'Andre'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting (As a Owner)
Sold price : £3000
Would you recommend ? : No
Postcode : SW11
17 Dec 2025
People found this helpful
Landlords, be warned. This agency is a liability, not a service. My experience with Prime London has been defined by dishonesty, incompetence, and total lack of professionalism. The staff failed even the most basic tasks — including producing a correct tenancy agreement — and repeatedly ... Read Full Review
Comments on Agent Fees
The Agency takes fee however does not provide a service
Excellent ...
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5 Star Review
By : 'Elisha'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
27 Oct 2025
People found this helpful0
We’ve been very impressed with Jess’s professionalism and responsiveness. She handled all our enquiries efficiently and with great attention to detail. Thank you ... Read Full Review
Professionalism ...
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5 Star Review
By : 'Michael'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE1
24 Oct 2025
People found this helpful0
We had an exceptional experience with your company and especially with Daniel, who helped us secure our apartment in Central London. Having travelled to 53 countries over 20 years, we can confidently say this was one of the most professional and genuinely caring experiences we’ve had. After weeks ... Read Full Review
Ellie answered all my ...
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5 Star Review
By : 'Freddie'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : 2
Would you recommend ? : Yes
Postcode : DA10
2 Oct 2025
People found this helpful
Ellie answered all my questions and provided excellent support. Her attention to detail, knowledge and approach made all the difference. Highly ... Read Full Review
Ellie answered all my ...
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5 Star Review
By : 'Freddie'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : 2
Would you recommend ? : Yes
Postcode : DA10
2 Oct 2025
People found this helpful
Ellie answered all my questions and provided excellent support. Her attention to detail, knowledge and approach made all the difference. Highly ... Read Full Review
Ellie answered all my ...
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5 Star Review
By : 'Freddie'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : 2
Would you recommend ? : Yes
Postcode : DA10
2 Oct 2025
People found this helpful
Ellie answered all my questions and provided excellent support. Her attention to detail, knowledge and approach made all the difference. Highly ... Read Full Review
Fantastic ...
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5 Star Review
By : 'Yu'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : 1
Would you recommend ? : Yes
Postcode : SE1
29 Jul 2025
People found this helpful
We are overseas landlords and we deal with Prime London now only all our properties. It is rare to have the benefit of being serviced by as good an agent, and one with such bright staff, especially Olivia Sullivan (who manages our ... Read Full Review
Prime ...
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5 Star Review
By : 'Amy'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : DA3
28 Jul 2025
People found this helpful0
I’ve worked with Prime three years, first to purchase the property and now using their Letting and Asset Management service. Elinor and Charlie have been ... Read Full Review
Shannon ...
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5 Star Review
By : 'Maisie'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : DA1
30 Jun 2025
People found this helpful0
Shannon has been friendly and quick to respond to all points. She has guided us with the complicated process of buying from abroad, to secure a home in Nine Elms when we to the UK. Thanks ... Read Full Review
Great ...
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5 Star Review
By : 'Mr'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : 3
Would you recommend ? : Yes
Postcode : NW1
28 May 2025
People found this helpful
Very happy to leave a positive review the Prime Riverside team, who have just sold our apartment. In particular, to Aria and Shannon who helped us through a process in a building that is full of complications, that they were very well versed on. The sale would never have happened without ... Read Full Review
Amazing! ...
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5 Star Review
By : 'Poppy'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Sales (As a Buyer)
Would you recommend ? : No
16 May 2025
People found this helpful0
We have just rented our home out in Southbank Place, and we're so impressed. Matthew Norris was our point of contact - I would recommend him and the ... Read Full Review
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Complaints Procedure
All complaints can be submitted to Office@PrimeLondonResidential.com. In line with TPO guidelines these will be acknowledged, and then will be responded to within 14 days by a Director of the company.
Last updated at 10/17/2024, 7:23:18 AM by allAgents
