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Clifton, Bristol BS8
4.4/5, 624 Reviews
71% Recommended
71% letting valuation accuracy
53% letting fee satisfaction
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"I'm really embarrassed..."
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2 Star Review
Charlie
By : 'Ms.'
Services : Letting(As a Prospective Landlord/Tenant)
Rent PCM : £1350
Would you recommend ? : No
Postcode : BS8
4 Aug 2020
People found this helpful2
I'm really embarrassed to be writing this after hearing such good reviews about the agents. I went to view a really nice property yesterday put on the market by these guys - as far I'm aware regardless of COVID-19 and limited viewings this was lifted at the end of March 2020 so pretty redudant now. I understand that from my rental experience the more viewings, the better. So why should an estate agent decline a second viewing - only means it's a serious pipeline for a potential tenant. Additionally, "only if I put in an offer" will I get to make a second viewing. I have been in conversation with someone called Laura, Charlie, Deborah, then Emma, to god knows who else from the * (apologies but that's how they came across when I spoke to them...) to request a viewing only to be refused because I wouldn't give information (about what? you did the basic screening so what gives?) and that I spent enough time measuring up a property in the first one - (if you'd put a floor plan on the advert in the beginning then I probably wouldn't have spent a good chunk wasting your employee's valuable time, and most importantly, mine calling up the next day again) and this is "what their position was-" - I kid you not the exact words quote on quote - my only response I'm sorry que? and I'm really sorry, I have to hang up because this is really embarrassing for me to listen to you speaking to me like that - ***a complete stranger may I add*** cannot stress this enough over the telephone whom I have never spoken to personally in my life... it is v different if I have known you for years... Unprofessional, out-of-line and completely ludicrous. Wasn't it just clean, simple and straightforward to ring ring can I book a viewing? Sure, here you go. Can I book a second viewing? Sure. I'll make an offer, here is the paperwork, let's get going. Definitely would not recommend.
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By : Cedric mckeever
13 Sept 2020Yep that about sums them up.....do not like being told as it is.........
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 71% | 53.00% | £751 | £2,500 |
Areas covered
- BS8
- BS
- BS1
- BS10
- BS2
- BS6
- BS7
- BS8
- BS9
- City Centre
- Clifton Village
- Cotham
- Harbourside
- Henleaze
- Hotwells
- Kingsdown
- Redland
- Sneyd Park
- Stoke Bishop
- Westbury Park
- Westbury-on-trym
Address
The Bristol Residential Letting Co
19 Clifton Down Shopping Centre, Whiteladies Road, Bristol, North Somerset
BS8 2NN
0117 973 5237
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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The Bristol Residential Letting Co Branches (View All 3)
I changed to BRLC as my ...
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5 Star Review
By : 'Russell'
Services :
Would you recommend ? : Yes
1 Dec 2025People found this helpful
I changed to BRLC as my lettings agent about 15 years ago after some disastrous experiences with another big name in Bristol whose administration and attitude was simply appalling. BRLC made the changeover absolutely painless and since then have managed my properties in an impeccable manner both... Read Full Review
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Ryan has been so helpful in ...
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5 Star Review
By : 'Dylan'
Services :
Would you recommend ? : Yes
14 Nov 2025People found this helpful
Ryan has been so helpful in assisting us with our move and making sure everything is good to go. He's been super patient when it comes to all of our questions and has been extremely postivie, knowledgeable and responsive, helping us at every stage. Can't recommend him... Read Full Review
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... ...
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5 Star Review
By : 'mahmut'
Services :
Would you recommend ? : Yes
14 Nov 2025People found this helpful
... Read Full Review
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Extremely positive ...
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5 Star Review
By : 'Tom'
Services :
Would you recommend ? : Yes
5 Nov 2025People found this helpful
Extremely positive experience! Kat was professional, friendly and the process was fuss and stress free. Communication was organised, clear and friendly throughout. The online platforms the agency use make it slick and easy to complete the process of rental from start to... Read Full Review
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Kat was amazing helping us ...
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5 Star Review
By : 'Ben'
Services :
Would you recommend ? : Yes
4 Nov 2025People found this helpful
Kat was amazing helping us find our next home! We were quite picky and she was very patient and accommodating with us, suggesting homes which could be a suitable fit, and helping liaise with the landlords for extra information! Would 100% recommend if you are searching for a new... Read Full Review
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Excellent professional and ...
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5 Star Review
By : 'Craig'
Services :
Would you recommend ? : Yes
30 Oct 2025People found this helpful
Excellent professional and friendly... Read Full Review
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The agents are Friendly ...
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5 Star Review
By : 'sarah'
Services :
Would you recommend ? : Yes
30 Oct 2025People found this helpful
The agents are Friendly helpful and fast. Couldn't wish for move when moving... Read Full Review
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Kat was really supportive and ...
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5 Star Review
By : 'Abi'
Services :
Would you recommend ? : Yes
29 Oct 2025People found this helpful
Kat was really supportive and helpful when finding us a place to live! Great at showing us around the property, answering questions and keeping up communication between us viewing, signing and moving... Read Full Review
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Excellent experience with the ...
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5 Star Review
By : 'Jonatan'
Services :
Would you recommend ? : Yes
23 Oct 2025People found this helpful
Excellent experience with the agency. Very professional, reactive, and always clear in their communication. A special thank you to Amy Garrod and Kat who were been very helpful, kind, and efficient... Read Full Review
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Bristol Residential Letting ...
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5 Star Review
By : 'Nell'
Services :
Would you recommend ? : Yes
21 Oct 2025People found this helpful
Bristol Residential Letting has made the process of referencing and moving into my new flat so much easier. Very quick and easy... Read Full Review
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Overall, our experience has ...
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5 Star Review
By : 'Teena'
Services :
Would you recommend ? : Yes
13 Oct 2025People found this helpful
Overall, our experience has been very positive! The team is responsive and prompt with their communication. A big thank you to Katherine, who has been incredibly helpful throughout our house renting... Read Full Review
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Great experience with Bristol ...
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5 Star Review
By : 'Isha'
Services :
Would you recommend ? : Yes
13 Oct 2025People found this helpful
Great experience with Bristol Residential Letting so far. Ryan & Kat have been extremely helpful, friendly and responsive throughout viewings and property applications. Thank... Read Full Review
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Kat was really responsive, ...
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5 Star Review
By : 'Becky'
Services :
Would you recommend ? : Yes
10 Oct 2025People found this helpful
Kat was really responsive, friendly and helpful. Great... Read Full Review
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I have experienced excellent ...
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5 Star Review
By : 'A'
Services :
Would you recommend ? : Yes
7 Oct 2025People found this helpful
I have experienced excellent service from Amy Garrod and team at Bristol Res Let who have managed my property in Stoke Bishop for many years. Communication is speedy, payments are dependable with monthly statements and annual tax reports. Add this to their competitive fees and I can highly... Read Full Review
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Jay was great! I am starting ...
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5 Star Review
By : 'Eleonora'
Services :
Would you recommend ? : Yes
7 Oct 2025People found this helpful
Jay was great! I am starting my tenancy soon! ... Read Full Review
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Kat was super with helping us ...
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5 Star Review
By : 'Emeline'
Services :
Would you recommend ? : Yes
7 Oct 2025People found this helpful
Kat was super with helping us find, view and secure the property we are renting! She was communicative and the process of applying for tenancy was really simple. Thank you to the team who have continued to help us settle in and answer any queries we have... Read Full Review
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Kat has made the whole ...
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5 Star Review
By : 'Carol'
Services :
Would you recommend ? : Yes
7 Oct 2025People found this helpful
Kat has made the whole experience of viewing and securing a rental property really easy and stress-free. Excellent communication, very professional and helpful. We'd highly recommend Bristol Residential Letting... Read Full Review
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Absolutely brilliant letting ...
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5 Star Review
By : 'Nisha'
Services :
Would you recommend ? : Yes
7 Oct 2025People found this helpful
Absolutely brilliant letting team. I have used a number of letting agents in Bristol before, and given that I live overseas, I rely quite heavily on my letting agent. BRL are by far the best agent in Bristol. They are responsive, follow through on actions, stay in communication with clients on... Read Full Review
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Amy Garrod has been our ...
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5 Star Review
By : 'Catalina'
Services :
Would you recommend ? : Yes
3 Oct 2025People found this helpful
Amy Garrod has been our property manager for almost a year and has always been super helpful and... Read Full Review
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Kat was excellent and we ...
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5 Star Review
By : 'James'
Services :
Would you recommend ? : Yes
1 Oct 2025People found this helpful
Kat was excellent and we secured a flat within 24 hours. Great experience and highly... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
<p><strong><u>Clifton Office Complaints Procedure</u></strong></p><p>The Bristol Residential Letting Co is committed to providing an excellent service to our customers however we accept that unfortunately sometimes we do not always get it right. Should a situation arise where you are not satisfied we would welcome the opportunity to address this and would ask you to follow the complaints procedure below.</p><p>1. Make the problem known to a member of our team as soon as possible and allow them the opportunity to resolve it.</p><p>2. Should this not bring a resolution please write to Deborah Hadley, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Rd, Bristol BS8 2NN The grievance will be acknowledged within 3 working days and then investigated in accordance with in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. Should we require a longer period whilst we gather the facts, we will advise you in writing and confirm our revised response date.</p><p>3. Should you remain dissatisfied please contact Ed Osborn, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Road, Bristol BS8 2NN or e-mail ed@bristolreslet.com who will ensure the grievance is investigated by a Director not directly involved with the grievance.</p><p>4. For your further reassurance TBRLC is pleased to be a member of the The Property Ombudsman and they can be contacted by writing to The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 21LX. Copies of a 'Consumer Guide' and 'Code of Practice' are available free of charge from our office or from The Property Ombudsman website - www.tpos.co.uk</p>
Last updated at 10/22/2025, 2:13:24 PM by allAgents
