The UK's Largest Customer Review Website for the Property Industry
Manchester City Centre, Manchester M15
4.7/5, 1379 Reviews
94% Recommended
90% sales valuation accuracy
87% letting valuation accuracy
93% sales fee satisfaction
87% letting fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.
Ascend was founded on the belief that estate agents could do a lot better. We\'d been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ne
ed of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn\'t made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn\'t just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We\'re built on higher standards.
"Negative..."
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1 Star Review
Tom
Robyn
By : 'Jean-Pierre'
Services : Letting(As a Tenant)
Rent PCM : £600
Would you recommend ? : No
Postcode : SK5
22 Jun 2020
People found this helpful24
I had a very negative experience with this agency all around on several aspects during my short 1 year tennancy. The one that stands out the most is that I was bullied into "confirming" I would end my one year contract because I was applying to rent an apartment with a different Agency and Ascend refused to write a letter of recommendation as requested by my new agency during the application process. Once I had done that I have honestly and literally received 5 seperate e-mails and texts on the next day from Ascend to request viewings to take place at my flat and everyday I had received 2 - 3 more. I tried to explain to Ascend that the sheer amount of viewings is absolutely unacceptable, me and my wife were absolutely not happy to allow 2 - 3 viewings every day for 2 months. When I tried to discuss via e-mail, Ascend were very rude and told me to be "more flexible" and could not fathom why I did not want viewings to commence without my presence. When a viewing did take place the agent decided to just let himself into my flat without waiting for me to answer the door after he knocked, despite being fully aware that I was at home. When we reported mice in the flat it took Ascend a whole week to reply only to tell us we'd have to get the council involved and it wasn't their problem. When our fire alarm ran out of battery and beeped incredibly loud it took 2 weeks for them to bring someone out to fix the fire alarm. When I moved out the cleaning was done shortly after, I'm aware of this because I have moved out to a building complex next door and have actually talked to the new tenant, it took one entire month for Ascend to tell me how much they would charge me for the cleaning that was done after I moved out, it was 120 pounds, the new tenant advised me that the flat looked like no cleaning had been done whatsoever and she had to clean it herself, they sent her pictures which were very old, she sent had sent them her own inventory pictures because the flat was incredibly dirty, despite myself being charged 120 pounds for cleaning. I highly doubt the cleaning had been done during the COVID19 lockdown. I will never look to rent or buy with this agency. Awful customer service, no care for tenants, rude and bullyish.
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By : Ascend Properties
24 Jun 2020Thank you for your review. I am sorry you feel your experience through Ascend has been a negative one, we put tenants at the forefront of all our decisions, so this isn’t the feedback we would hope to receive. We would accept that during your tenancy there have been some delays linked to maintenance, these were unavoidable, but we do apologise due to this being further amplified by the Covid-19 outbreak. I can see there wasn’t a job raised for any rodent issue on our maintenance portal during your tenancy so the advice you were given was likely to reflect that this was indeed a Council issue, due to where the rodents were located. It’s Ascend’s policy to request that you provide notice on your current tenancy before a reference for a new landlord can be completed. We are sorry this wasn’t appropriate for your situation, this is just standard protocol, however we are of course happy to discuss an individual’s circumstances and it’s just unfortunate it has taken this review for you to raise such concerns. In relation to giving notice on your tenancy, once we receive this, it is standard to look to secure a new tenant as quickly as possible meaning viewings commence immediately. We are sorry that in your personal situation this had come across as a little overzealous, but we rarely book more than one viewing in on any given day, and this system is in place to cause the lease disruption to you in the long run. We are not inflexible on viewing appointments when they are not convenient, we always strive to work with a tenant by discussing alternative days and times, something which you have exercised already which is evidenced by just a single viewing taking place, the rest were cancelled. I can assure you that once a new tenant is found, viewings cease immediately, leaving you to enjoy the rest of your tenancy in peace. Regarding the delay in returning your deposit, unfortunately where there are deductions to be made due to dilapidations, we are reliant on external contractors to invoice for the work. I apologise that this took longer than we would have liked, there are a reduced number of contractors still working during the outbreak and a by-product of this is that works are taking longer than normal. I can confirm the property has been fully cleaned and that the invoice is for the works undertaken at the property. I understand that once you received the costs you accepted the dilapidations and the refund of the deposit was processed without further delay. We would certainly not want to be tarnished with being rude or bullish in our interactions with tenants, so if you have any evidence of this please raise through our complaints process and we will investigate this matter further.
By : Jean-Pierre Kohler
24 Jun 2020The maintenance issues were reported long before the COVID19 lockdown so to use the current situation we find ourselves in, in order to facilitiate your response is disgraceful. Please see picture attached of when the smoke alarm problem was raised (10th March) and when the UK lockdown started (23rd March). For 23 days I would hear a very loud beep every few minutes causing me stress and sleepless nights as well as not being fire safe. Regarding the rodents: Yes I did in fact report this problem on your portal and I have attached a screenshot of it. So I'm not sure what it is exactly that you "are seeing". Regarding the ridicolous amount of viewings that you had requested from I have attached 2 images of e-mails to show the sheer volume that I had to deal with, I have received EIGHT e-mails in a single day! what you called a "little overzealous" is absolutely schocking. It hasn't took me until this review to raise these concerns, perhaps ask your agents to forward you the e-mails I had sent to them to explain my situation and how I was ignored me and called by one of your team leaders to explain to me that he feels I should be more "flexible" as opposed to blaming me for your lack of quality customer service. DO NOT deal with this company. They are NOT tenant friendly in any way shape or form.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90.00% | 93% | £30,000 | £245,500 |
| Lettings | 87% | 87% | £315 | £3,575 |
Areas covered
- M3
Address
Ascend Properties
6 Burton Place, Manchester, Greater Manchester
M15 4PT
0161 637 8336
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
Latest Properties
Ascend Properties Branches (View All 6)
I can highly recommend ...
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5 Star Review
By : 'Neil'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M15
27 Nov 2024
People found this helpful0
I can highly recommend Ascend. Adam showed me round the property and gave some excellent advice in other properties and areas I should consider if this one wasn't quite right. There were a few minor issues that needed sorting in the flat and Adam made sure they were all done by the time I... Read Full Review
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Adam had been a wonderful ...
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5 Star Review
By : 'Liu'
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : M15
7 Nov 2024
People found this helpful0
Adam had been a wonderful agent, he has helped get us the best offers at the best prices. I couldn't think of anything else he could have done better. Everything was done with efficiency and accurately. The process was very smooth and I don't think I can thank him... Read Full Review
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This is the worst experience ...
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1 Star Review
By : 'Chiara'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : M15
15 Aug 2024
People found this helpful81
This is the worst experience I have ever had moving. They were non responsive from referencing onwards. Moving our move in date less than 24 hours before and offering nothing but an email apology. Actively avoiding our calls and emails afterwards. Upon move in date- only 2/4 keys were given.... Read Full Review
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Useless ...
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1 Star Review
By : 'Natasha'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : WF2
19 Jun 2024
People found this helpful81
Stephanie was our property manager and she was completely useless. Had to constantly call and bother them to get anything sorted. It took them two months to sort out our heating, in the end they only sorted it because I threatened to call the... Read Full Review
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Cowboys ...
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1 Star Review
By : 'Nick'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : WA5
26 Feb 2024
People found this helpful96
Our wall fell down 2 months ago in a storm. They sent someone out who propped our wheelie bin next to it and now claim its fixed because the bin is holding it up. The wall is a danger to us the tenants and the public walking passed the wall. Avoid this company at all... Read Full Review
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Adam was amazing from the get ...
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5 Star Review
By : 'Fergal'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : No
Postcode : M3
19 Jan 2024
People found this helpful0
Adam was amazing from the get go. Amicable and patient has no problem with me ringing back 2/3 times. Toon what I said into consideration and worked with excellent speed and made the whole process simple for us. If I am every to rent in Manchester again I will go straight to... Read Full Review
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Adam was brilliant a great ...
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5 Star Review
By : 'Daniel'
Services : Letting( As a Tenant )
Rent PCM : £1180
Would you recommend ? : Yes
Postcode : BB10
18 Dec 2023
People found this helpful0
Adam was brilliant a great service and hurried through everything to get us in the... Read Full Review
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After searching for weeks, ...
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5 Star Review
By : 'Charlotte'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : M1
19 Sept 2023
People found this helpful0
After searching for weeks, Adam was amazing and found us an awesome flat. He was very professional and helpful throughout. I wouldn’t hesitate to recommend Ascend to... Read Full Review
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Great service, professional- ...
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5 Star Review
By : 'Margaret'
Services : Letting( As a Tenant )
Rent PCM : £1290
Would you recommend ? : Yes
Postcode : OL12
10 Aug 2023
People found this helpful0
Great service, professional- very well informed with the relevant... Read Full Review
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I really want to praise Emma ...
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5 Star Review
By : 'Xinyu'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M15
9 Aug 2023
People found this helpful0
I really want to praise Emma and William ,they help me rent this property so smoothly, and gave us a hand when we need,they are very professional!Highly recommended this property agent!☺️5... Read Full Review
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Amazing Support from ...
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5 Star Review
By : 'Abimbola'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M50
18 Jul 2023
People found this helpful0
Will was super helpful with securing the apartment, explained everything I needed to know and kept me informed throughout the... Read Full Review
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Thank you so much ...
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5 Star Review
By : 'Amber'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M50
10 Jul 2023
People found this helpful0
I can't say thank you enough to Will! After we have had such a bad experience with a letting agency he quickly sorted us out a beautiful flat within our budget. His communication was incredible and I never felt left in the dark. I can't recommend this agency enough, it's a stark... Read Full Review
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I had a great experience with ...
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5 Star Review
By : 'Ellie'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : M20
7 Jul 2023
People found this helpful0
I had a great experience with this agency and specifically Will Cartlidge! My friend and I were left in an anxiety inducing situation caused directly by the agency X1 lettings, leaving us just weeks from having no where to live. I reached out to a member of the team (Will) and he was nothing but... Read Full Review
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Super quick to respond and ...
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5 Star Review
By : 'debbie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M4
7 Jul 2023
People found this helpful0
Super quick to respond and very helpful! Will has been a star getting the flat sorted for... Read Full Review
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Flat ...
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5 Star Review
By : 'Zac'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : M4
6 Jul 2023
People found this helpful0
Organising the viewing, attending the viewing and the following correspondence all went... Read Full Review
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Good ...
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5 Star Review
By : 'Kurt'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : M22
5 Jul 2023
People found this helpful0
Your team always answered my inquiries in a timely manner and provided me with all the information to make an informed decision. I am very impressed with your attention to detail and... Read Full Review
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10/10 Customer service from ...
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5 Star Review
By : 'Victoria'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : M15
3 Jul 2023
People found this helpful0
10/10 Customer service from Will! I had previously enquired about another property which unfortunately had been let by the time I could view it. A second property that ticked all of my boxes became available, as soon as I enquired about the property Will worked extremely fast to reserve the... Read Full Review
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The team is great, they care ...
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5 Star Review
By : 'T'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : M50
22 Jun 2023
People found this helpful0
The team is great, they care and have time to answer any questions that i had before applying for the... Read Full Review
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I want to express my sincere ...
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5 Star Review
By : 'King'
Services : Letting( As a Tenant )
Rent PCM : £3
Would you recommend ? : Yes
Postcode : M15
29 May 2023
People found this helpful0
I want to express my sincere gratitude to my housing agent Rebecca Evans for her exceptional assistance in finding a suitable rental property. Her prompt replies, attentive approach, and pleasant demeanor made the entire process smooth and stress-free. Thank you for going above and beyond to help... Read Full Review
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Letting property with ...
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5 Star Review
By : 'Kin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M15
27 May 2023
People found this helpful0
Ascend their team was incredibly responsive, promptly addressing all my queries and concerns. They provided thorough explanations and clear communication, ensuring I felt fully informed and comfortable throughout the journey. Their attention to detail and willingness to go the extra mile truly set... Read Full Review
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