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Northampton, NN1
4.3/5, 158 Reviews
81% Recommended
96% sales valuation accuracy
89% letting valuation accuracy
80% sales fee satisfaction
82% letting fee satisfaction
We are property professionals established in Northamptonshire since 1975. Our services cover all aspects of residential property; from lettings and management to sales and buy-to-let investments.
Our lettings division manages over 1250 properties throughout the county, ranging from studio apartments to seven be
droom listed mansions. Our services are differentiated by very high standards of quality and we successfully cater to the needs of a very diverse clientele ranging from first time landlords to professional portfolio landlords and large land owners (including the Althorp Estate). This makes us one of the largest independent letting agents in the UK.
Our credentials, resources and network in the property industry give us a unique position, where we have access to various vendors, applicants and investors. This gives our sales division considerable advantage and enables us to negotiate sales very efficiently. Moreover, our vast portfolio of managed properties allows us to offer some great buy-to-let opportunities to investors.
We have offices in Northampton and Daventry. We are ARLA\/NFOPP members and as such are regulated by their strict code of conduct. We pride ourselves on our customer service and the experience of our qualified team. Majority of our team are qualified to the high NFOPP standard. We are also members of the TDS (so all deposits we hold are protected) and The Property Ombudsman, a well-recognised redress scheme.
"The worst professional entity ..."
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1 Star Review
By : 'Peter'
Services : Letting(I am a Tenant)
Rent PCM : £800
Would you recommend ? : No
Postcode : NN7
27 Feb 2020
People found this helpful1
The worst professional entity I've ever dealt with. From day 1 Chelton Brown lettings team has been unclear and contradictory in their communication to me, as well as being seemingly incapable of sharing important information between themselves and with the landlady. In addition, they; - Failed to update the deposit documentation and insisted that my ex would receive the deposite back, for which they were reported to the Property Ombudsman. - Failed to document there was a pet at the property - despite email confirmation and an additional £200 being paid in to the deposit - to the extent where it was falsely reported in the final inspection. - Tried to justify charging more as an admin fee for a 12 month contract (£130) as opposed to a 6 month contract (£75) without any justification. This amount was finally refunded to me after numerous complaints. - Gave an unsatisfacory reference to a prospective agent during the final week of tenancy that resulted in a new property falling through, despite 3 years without issue regarding payment. They were reported to the Property Ombudsman again regarding this. - Failed to inform the landlady to the point where - on the penultimate day of tenancy - she turned up at the property without notice (in direct violation of the contract). - Threatened to charge me for an extra day if I didn't return 1 key to the office before the final inspection took place, despite the fact that I (and anyone else in a rented property for that matter) could easily make as many copies of keys as I wanted and access the property at any time after any move-out date. Total lack of common sense. - Failed to make contact of any sort after 10 days of move-out date, to the point where I had no choice other than to dispute this with the tenancy deposit scheme. They then took a further 10 days to provide evidence, all while having absolutely no regard for the fact that I was nearly £1400 out of pocket due specifiaclly to their negligible effort. - Upon the dispute being raised, contacted my ex (who hadn't lived at the property for almost a year) and requested that she inform the TDS that she did not want to dispute any deductions, in an effort to avoid repercussions through adjudication of the case. - Recorded in the final inspection that the property had not been cleaned, despite their own documentation stating that the majority of areas were to the standard of the check-in, a direct contradiction. Furthermore, supported the landlady in claiming over £300 of cleaning bills against the deposit (including a fee due to the unrecorded pet, as above). I spent an entire weekend plus took an additional 2 days of annual leave to clean the property. - Supported the landlady in making a claim of £700 against the deposit for redecorating, recording in the final inspection that I had painted the downstairs of the property to a poor standard, when infact the poor level of renovation related to the previous tenant, a fact they failed to record. The landlady is selling the property, and thus any redecoration is to add value to the house for it's sale. Frankly disgusting that this claim was put in. - Supported a number of undocumented claims by the landlady, including a deduction for a new toilet seat (despite this not being recorded at all in the final inspection) and time spent cleaning exterior windows (again, not recorded, and frankly ridiculous to be charged for someone's time to apparently clean part of their own house post-tenancy without any evidence of any sort). It's now almost March, and despite moving out 50 days ago I'm yet to receive any of my deposit back. The lack of decency and inability on Chelton Brown's part to treat people like people and not the contracts from which they make their money is sickening. I'm no longer a tenant and therefore Chelton Brown - despite being directly responsible for any financial predicament I may have found myself in due to their infathomable incompetence - don't care. I have now moved elsewhere through a private landlord, as Chelton Brown have genuinely put me off ever using an agency again. I eagerly await a response from the Ombudsman on the numerous complaints I have made, and would highly recommend avoiding entering in to any contract with this agency.
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Latest Reviews
Noneofyourbusiness
Kelly Nicklin-Crookes
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96.00% | 80% | £100,000 | £397,000 |
| Lettings | 89% | 82% | £400 | £1,395 |
Areas covered
- Duston
- NN1
- NN2
- NN3
- NN4
- NN5
- NN6
- NN7
- Northampton
- Northamptonshire
Address
Chelton Brown
4\/5 George Row, Northampton, Northamptonshire
NN1 1DF
01604 603433
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Chelton Brown Branches (View All 2)
Never will we ever again let ...
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1 Star Review
By : 'Vicki'
Services : Letting (Property Management)
Would you recommend ? : No
27 Sept 2025
People found this helpful
Never will we ever again a property through these clowns. We a maisonette and moved in to a diabolical state. Left the area although we didn’t want to but family circumstances changed. I cleaned the property even industrial cleaned carpets . New vinyl in bathroom because a mouse got in and chewed ... Read Full Review
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Avoid ...
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1 Star Review
By : 'Noneofyourbusiness'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NN5
9 Jun 2025
People found this helpful0
Having loved here a long long time and been through multiple agents they are by far the worst. Property managers especially sarah andarian are so judgemental and vile, just because they can afford to own a house, their reaction to mental health issues is disgusting. If i could give lower than one... Read Full Review
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Hands down ...
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5 Star Review
By : 'Daniil'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NN1
8 Apr 2025
People found this helpful0
I’ve had a genuinely fantastic experience with this property agency and can honestly say they set the gold standard service. Right from the start, the team has been professional, efficient, and incredibly supportive every step of the way. A special shoutout to Matthew Chambers, the property... Read Full Review
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Amazing experience. So ...
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5 Star Review
By : 'HB'
Services : Sales (As a Buyer)
Sold price : £295000
Would you recommend ? : Yes
Postcode : NN3
29 Apr 2022
People found this helpful0
Amazing experience. So helpful and always on hand when we needed them, even when things were out of their... Read Full Review
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Review for ...
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5 Star Review
By : 'Kelly'
Services : Letting (As a Tenant)
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : NN4
3 Sept 2021
People found this helpful0
Isabelle is extremely supportive and professional and was so tolerant and patient with my million and one questions in the lead up to move. She made the process very simple and easy and is a pleasure to deal... Read Full Review
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Worst agents ever. Day we ...
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1 Star Review
By : 'Alan'
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : NN2
17 Aug 2021
People found this helpful2
Worst agents ever. Day we moved into a rental house we had no electricity or gas agent came out at 5 to5 and said nothing she can do as she was going home at five. This was a start of a little Ng line of issues please avoid this... Read Full Review
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We sold our house via Chelton ...
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5 Star Review
By : 'Maura'
Services : Sales (As a Vendor)
Sold price : £240000
Would you recommend ? : Yes
Postcode : NN2
5 Jul 2021
People found this helpful0
We sold our house via Chelton Brown and were very pleased with the valuation, marketing and sale of our property. The after sale service and support offered were superb and really made us glad we chose them. Updates and communications were frequent and... Read Full Review
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Everyone at Chelton Brown ...
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5 Star Review
By : 'Gary'
Services : Letting (As a Tenant)
Rent PCM : £795
Would you recommend ? : Yes
Postcode : NN4
18 Jun 2021
People found this helpful0
Everyone at Chelton Brown Northampton office proved to be very helpful. Nothing seemed to be too much trouble for them. Very pleased with professional service provided. Thank you to... Read Full Review
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Jo and ...
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5 Star Review
By : 'Tim'
Services : Sales (As a Buyer)
Sold price : £240000
Would you recommend ? : No
Postcode : NN5
17 Jun 2021
People found this helpful0
Jo and Gemma could not have been more helpful. From the moment I walked through the door to completion fantastic. There attention to detail and communication was spot on, not too pushy but keeping you... Read Full Review
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Recently had chelton brown ...
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5 Star Review
By : 'Dec'
Services : Sales (As a Vendor)
Sold price : £340000
Would you recommend ? : No
Postcode : NN3
16 Jun 2021
People found this helpful1
Recently had chelton brown sell our house on get billing, we had the pleasure of having Chris look after our sale and Georgia for the onward. Chris was in very enthusiastic and optimistic from the offset but came true to his word and sold our property for the money we wanted and found us the right... Read Full Review
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The best lettings agents ...
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5 Star Review
By : 'Roberta'
Services : Letting (As a Tenant)
Rent PCM : £775
Would you recommend ? : Yes
Postcode : NN5
15 Jun 2021
People found this helpful0
The best lettings agents around, they really care and Isabelle was so brilliant in helping us find the perfect place. Would not hesitate to recommend using them, 1st... Read Full Review
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Georgia Shotton and Graham ...
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5 Star Review
By : 'Rupal'
Services : Sales (As a Buyer)
Sold price : £233500
Would you recommend ? : Yes
Postcode : NN7
3 Jun 2021
People found this helpful0
Georgia Shotton was a pleasure to work with. Straightforward and Efficient. Made the transaction easy. Graham Davidson was also very patient with us during the initial considerations until we confirmed our decision to purchase this property. Appreciate both your help. Thank you for your... Read Full Review
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5 stars ...
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5 Star Review
By : 'Zvonko'
Services : Sales (As a Vendor)
Sold price : £256000
Would you recommend ? : Yes
Postcode : NN4
21 May 2021
People found this helpful0
We have been working with Chelton Brown for the last 13 years. They managed our property with great efficiency and they recently sold it for us. They provide a good service and excellent customer care. We highly recommend Chelton Brown for letting and sale. Merci beaucoup... Read Full Review
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A very good ...
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5 Star Review
By : 'Radu'
Services : Letting (As a Tenant)
Rent PCM : £625
Would you recommend ? : Yes
Postcode : NN3
17 May 2021
People found this helpful0
A very good experience. Everything went smoothly and without any issues. Everyone was very helpful and profesional also very... Read Full Review
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Jan westbrook and isabelle ...
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5 Star Review
By : 'Janet'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NN5
15 May 2021
People found this helpful0
Jan westbrook and isabelle rudd where fantastic so helpful and kept us updated nothing was too much trouble thank you so... Read Full Review
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Fantastic service on the sale ...
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5 Star Review
By : 'Alex'
Services : Sales (As a Vendor)
Sold price : £187000
Would you recommend ? : Yes
Postcode : NN2
3 May 2021
People found this helpful0
Had a fantastic experience with Chelton Brown dealing with the sale of my property. I have mainly dealt with Georgia and Mario who have been superb from the start. For the price I paid I can't fault their service. I never had to chase them at any time. I was constantly kept up to date at all... Read Full Review
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Excellent service given by ...
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5 Star Review
By : 'Ruby'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : NN2
1 May 2021
People found this helpful0
Excellent service given by Michelle Murphy and the whole team of CB. Very pleased with the whole process of finding the tenant service and they managed to find tenant on available ... Read Full Review
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This was my first experience ...
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5 Star Review
By : 'Robin'
Services : Letting (As a Owner)
Rent PCM : £1395
Would you recommend ? : Yes
Postcode : NN4
30 Apr 2021
People found this helpful0
This was my first experience as a Landlord and I have been very pleased with how friendly, knowledgeable, helpful and professional all the staff at Chelton Brown have been throughout the whole process. I do not live near to Northampton, so I needed a comprehensive letting service and had been... Read Full Review
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Absolutely ...
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5 Star Review
By : 'Sophie'
Services : Letting (As a Tenant)
Rent PCM : £825
Would you recommend ? : Yes
Postcode : NN5
27 Apr 2021
People found this helpful0
Absolutely brilliant! Helpful right from the get go, very responsive. Super easy and stress free process. Joshua Buswell went above and beyond to help me and I couldn’t be more... Read Full Review
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Smooth ...
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5 Star Review
By : 'SSMupasi'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : NN3
27 Apr 2021
People found this helpful0
Smooth transaction. Gemma and Chris were very helpful. They always took the time to explain matters to us and they would always promptly respond to emails or call us back if they missed our... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Once a complaint is registered with the branch, a Manager will be allocated to investigate and respond to the complaint via phone and then follow up in writing.
Last updated at 7/25/2018, 9:56:46 AM by allAgents
