The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3.9/5, 519 Reviews
74% Recommended
69% sales valuation accuracy
81% sales fee satisfaction
By : 'Daniel'
Services : Sales( I bought a property using them)
Would you recommend ? : No
Postcode : WA11
This is my first experience in buying a house and these imbeciles have made me think it might well be the last. Ultimately because of a catalogue of lies and incompetence, we have wasted a lot of money on a survey and that's about your lot. Booking the viewings was actually simple in all fairness and we loved the property and after a second viewing lodged a bid. There were some issues on the survey, potentially significant ones, and we needed a 3rd viewing with a builder to ascertain whether or not it would be affordable to continue with the purchase. The best part of 6 weeks after our bid was accepted, we were contacted by HouseSimple to tell us that the property was mistakenly advertised as a freehold when it was in fact a leasehold and details would be provided. Two weeks of evasion and stalling lead us to believe there was a problem and our mortgage was evidently geared for a freehold property. Eventually, it was established that we could buy the leasehold for £310 or pay £10 a year. When pressed on how long the lease had left the "handler" we had the misfortune to be landed with became even more vague, evasive and rude. When we asked for a 3rd viewing it was outright refused - until we paid for the searches with our solicitor. This was an attempt to blackmail us into paying further money out only to discover that there would be a sub 50 year lease, for which we (or anyone else) would not be able to get a mortgage. I don't know who is at fault over the leasehold misinformation, whether that be the vendor or HouseSimple, but it certainly wasn't us. We STILL don't know how long is left on the lease. It has flip-flopped from being freehold, to leasehold, back to freehold with a leasehold. The explanations or lack thereof we've had have been absolutely ridiculous. What I do know is that we've made a complaint and we will be invoicing HouseSimple for the survey. I have wasted 2 months of my life being invested in buying a house it's now no longer possible for me to buy. Our "handler" was arrogant, obnoxious and spoke to my wife like dirt because she challenged him over the misinformation we've received. He then went on to speak to our solicitor in the same manner and they (Forster Dean, who we would use again) will not be dealing with the "handler" in the future. This has been a cataologue of incompetence from start to finish. We wanted to buy this house, we had everything in place to buy this house, but HouseSimple have now made that impossible and we've had to withdraw the bid. I can't fault the initial buying experience, booking viewing appointments was easy and we had a bid accepted within 2 hours of the second viewing. But everything since then has been obtusely slow and then when it started to unravel it was taken out on the people who weren't at fault – us. A message for you HouseSimple – we might start to pay for things when there's evidence we will actually still be able to buy the house. Buyers and sellers beware – they might well be well priced and their processes are simple to start off with, but I would not go near a house being dealt with by HouseSimple no matter how much I liked it. And we'll be posting a letter to the vendor to make sure they know exactly what has been going on and who has caused the sale of their house to fall through - because it isn't us.
By : Amy
22 Feb 2020Your experience Is exactly like ours! They are the most incompetent group of idiots I have ever encountered. They lied to us repeatedly and wouldn't reply to emails or calls. I don't believe these 5 star reviews on here are real.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 69.00% | 81.00% | £24,000 | £1,650,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 14 | 4 | 0 | 0 | 332 | 49 | 30 | 22 | 10 | 58 |
Strike
The Octagon, Colchester, Essex
CO1 1TG
0333 331 4046




No Branch Video found...
By : 'Jon'
Branch : Strike, The Octagon
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : DN3
Great idea in principle, costs are fantastic, good initial service. But... Initial house address posted incorrectly and took multiple calls/messages/emails to fix. House took 16 months to sell, even though price dropped by us 4 times over several months. Got referred to partners GoTo for modern ... Read Full Review


By : 'Dave'
Branch : Strike, The Octagon
Services : Sales (Prospective Vendor/Buyer)
Sold price : £209000
Would you recommend ? : No
Postcode : S8
I understand everyone's experience will be different, but from our dealings with Strike, I would avoid like the plague. We were buying a house through strike as that is who the sellers were using. All throughout the process communication has been very poor. Questions left unanswered. Your ... Read Full Review
By : 'Lindsey'
Branch : Strike, The Octagon
Services : Sales (As a Vendor)
Sold price : £255000
Would you recommend ? : Yes
Postcode : ST3
Save a lot of money! I saved at least £3k on traditional estate agents fees. That's money better spent on removals and any other part of the ... Read Full Review
By : 'Elle'
Branch : Strike, The Octagon
Services : Conveyancing (Conveyancing)
Sold price : £131000
Would you recommend ? : No
Postcode : S14
Very Misleading Solicitors, £1k added on top of the original quotation. I was happy to receive a match quotation from them when I let them know my original solicitor was quoting around £1500. It seemed like a great option when they're in house and my seller was going with Strike ... Read Full Review

By : 'NW'
Branch : Strike, The Octagon
Services : Sales (As a Buyer)
Sold price : £120000
Would you recommend ? : No
Postcode : NG18
Very helpful in sorting out hiccups for me. Thanks ... Read Full Review

By : 'Amanda'
Branch : Strike, The Octagon
Services : Sales (As a Buyer)
Sold price : £278000
Would you recommend ? : Yes
Postcode : S64
I purchased a house through Strikes and I would like to say that in the most part I found it easy to deal with all. Isis was who I dealt wand found her friendly and helpful. If she didn’t have an answer for me she would find one and come back to ... Read Full Review

By : 'Stu'
Branch : Strike, The Octagon
Services : Sales (As a Vendor)
Sold price : £430000
Would you recommend ? : Yes
Postcode : E13
For the amount we paid, Strike really can't be beaten. If you're prepared to roll your sleeves up and get involved in the process then the additional support they offer is incredible. Isis Hall in particular was a legend. We had offers within 1 month but the sale itself took over ... Read Full Review

By : 'Sergej'
Branch : Strike, The Octagon
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : L24
I’m so satisfied we have purchased house trough Strike Agency. This purchase is my 5th property and I have never seen so rapidly responsive and helpful staff. Any enquiry’s been sorted so fast no longer then 1hr time. Isis Hall looked after our process and been so helpful ... Read Full Review
By : 'Mark'
Branch : Strike, The Octagon
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : LN5
This is a review for Strike, which is now part of Purplebricks, so presumably it applies to both. There were numerous issues that we faced, which I am going to put down here, so that people make an informed decision before using them, as they transpire the company culture and attitude towards ... Read Full Review

By : 'Helen'
Branch : Strike, The Octagon
Services : Sales (As a Buyer)
Sold price : £160000
Would you recommend ? : Yes
Postcode : SR2
Isis Hall has been extremely helpful throughout the whole process, updates and very quick in responding. She’s been ... Read Full Review

By : 'Gosia'
Branch : Strike, The Octagon
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : CW5
Isis was extremely helpful and assisted me throughout the process, which was rather challenging and long. She provided support and useful advice when it was needed. It was really good to have the same person dealing with the case when you can build a good working relationship. If I ever consider ... Read Full Review
By : 'Hamodb'
Branch : Strike, The Octagon
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : NG22
My experience with Strike was incredibly seamless. Issis and the team were exceptionally responsive, consistently keeping me updated via email with any developments. Highly recommend and I'll definitely be turning to Strike for their outstanding ... Read Full Review

By : 'Laura'
Branch : Strike, The Octagon
Services : Sales (As a Vendor)
Sold price : £165000
Would you recommend ? : Yes
Postcode : WF9
Isis sales progresser was very helpful and polite. Kept things moving ... Read Full Review

By : 'Lauren'
Branch : Strike, The Octagon
Services : Sales (As a Buyer)
Sold price : £165000
Would you recommend ? : Yes
Postcode : WF9
I had a great experience buying with Strike, the sales progressor Isis Hall was really helpful, answered all my questions very thoroughly and replied very quick to my emails, very friendly and keen to ... Read Full Review

By : 'Stuart'
Branch : Strike, The Octagon
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SE19
Isis was excellent the whole way through, very prompt communication and always happy to ... Read Full Review

By : 'Zoe'
Branch : Strike, The Octagon
Services : Sales (As a Vendor)
Sold price : £66000
Would you recommend ? : Yes
Postcode : CM2
I was first persuaded to use Strike because of the promise of a free service - which it was completely free other than the £200 or so fee to add my property to Rightmove which was my own choice to do. I was selling a shared ownership property and other high street estate agents were ... Read Full Review

By : 'J'
Branch : Strike, The Octagon
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : YO18
Thank you to Strike for an excellent service selling my home. A particular thank you to our negotiator Ashley and also to Isis Hall, who was always available to give advice, chase up solicitors, speak to buyers etc. Nothing was too much trouble and she really helped when things became stressful. ... Read Full Review

By : 'Maria'
Branch : Strike, The Octagon
Services : Sales (As a Vendor)
Sold price : £415000
Would you recommend ? : Yes
Postcode : OX26
This is the second time I’ve used Strike and I wouldn’t use anyone else. From start to finish they’ve been amazing. In particular, my allocated manager Isis, was always one step ahead of the solicitors. Ours was a particularly complicated sale and Isis was ... Read Full Review
By : 'Martyn'
Branch : Strike, The Octagon
Services : Surveying (Surveys)
Sold price : £165000
Would you recommend ? : Yes
Postcode : S42
Strike -selling a House We was selling our house with Strike, they where very good with communication & kept us informed at every stage. Strike moved quickly to put our property on the market with Zoopla and I thought they were quite thorough. Checked up on us every week & gave ... Read Full Review

By : 'L'
Branch : Strike, The Octagon
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : S61
A professional service we were updated regularly with the ... Read Full Review
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See complaints procedure www.strike.co.uk/legal/complaints-procedure
Last updated at 1/10/2022, 11:48:37 AM by allAgents