I have recently closed down a 9month property management contract with Stoneacre and have to say even lettingestate agents these guys fall short. There have been countless instances where key pieces of information have not been communicated to me, resulting in cost to me or inconvenience my... Read Full Review

Please please at all cost avoid this letting agent. its an earnest request. I had to break my tenancy clause and had to urgently move to Edinburgh. I paid the early surrender fee and then the agency said that they are going to increase the rent for the new tenant.(Which was clearly not... Read Full Review

The entire team is absolutely a mess. They are very straight forward when you let. However when you leave or things are broken they simply stop responding. if they want to delay in an event of a lease breakage they would reply every 2 days which they are legally binding to however the... Read Full Review

If you are renting I would avoid stoneacre at all costs. We were messed around when we moved in not given the correct keys so we didn't have access to the property. We didn't have hot water in the taps for nearly 3 weeks when we first moved in and the hot water in the bathroom tap... Read Full Review

I moved into an apartment yesterday which I'm renting through them. They never cleaned it. It's beyond disgusting. The mattress has been soiled on, and is covered in huge tears all over. Most of the furniture in the main room is badly damaged. The flooring on the bathroom floor is... Read Full Review

A massive thank you to both James and Carla for making the moving process so easy. I appreciate your combined... Read Full Review

Incredibly Satisfied with Excellent Service throughout with great communication, Friendly & Welcoming attitudes from all Stoneacre Staff. Couldn't recommend... Read Full Review

I am very satisfied with the services of this agency. I am also very grateful to Carla, who helped me quickly rent an... Read Full Review

James was my first point of contact, nice guy, very helpful and friendly. Carla then guided me through the property transition and red tape! She was helpful, polite, knowledgeable, professional and quick to respond to any queries. A big thank... Read Full Review

Big thankyou to carla for helping me throughout the full process of getting into my rented home. She was very fast at responding to my emails and also very helpful. She is also very professional and... Read Full Review

I recently bought a property and Chloe was extremely helpful in keeping me updated on what was happening with the vendors. Very good service, and she was very patient with all the delays and... Read Full Review

A massive thank you to Carla at the Stoneacre Chapel Allerton branch for her excellent professional, stress free guidance in helping me to move into my new home, everything organised and taken care of with no problems and a happy to help, knowledgeable and very professional attitude. Thank you... Read Full Review

Excellent service, always available to answer questions, good communication between me and the buyer, generated lots of interest in the sale, overall really... Read Full Review

Dealing with Stoneacre properties was a very pleasant experience. All the staff were very helpful, special thanks to Jay and Carla for being helpful and informative, they answered all questions I... Read Full Review

As a first time buyer they were really helpful every step of the way. Quick replies when we needed them which for something that can be quite stressful is always... Read Full Review

I have rented my house out due to working abroad and the Stoneacre team have been great from the start. Their managed service deals with everything with minimal input from me. All the team is highly professional and things get sorted quickly, i have been really impressed and will definitely use... Read Full Review

Excellent communication and service from Penny the last few days - she’s been very accommodating with regards to our property inspection that we like to be present for. Penny has moved dates / times as per our request to fit round pre-booked plans without making us feel inconvenient, she ... Read Full Review

I have used Stoneacre twice this year and found Chloe to be excellent finding out the same day if there were any queries that needed sorting. Sold at a good pride with lots of viewings on day 1 that lead to a sale on day... Read Full Review

Carla was very quick and helpful in supporting the rental process. This was the first house we have rented so the process was all new to us, but Carla was always very responsive to our... Read Full Review

Stoneacre have been so helpful and efficient in sorting out our new rental property from the start all the way through the process. Communication has been excellent and timely and very easy. The staff accommodated our wishes at all times and were considerate of our circumstances, considering we... Read Full Review