The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.3/5, 552 Reviews
84% Recommended
100% sales valuation accuracy
86% letting valuation accuracy
86% sales fee satisfaction
86% letting fee satisfaction
This company is no longer in business.

Pamela
By : 'Jeff'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : 7SOU
My daughter was a tenant in Glasgow in a flat rented from fineholm , she became seriously ill and while out shopping collapsed and was rushed to critical in hospital in govern , she was at one point fighting for her life which was a very traumatic time for me as her father and her mother we believed we was going to lose her at the age of 22 . It tuned out her diagnosis was a very rare bone marrow disease which has a 25% survival rate . My daughter was in hospital for over 6 weeks , I phoned fineholm and told them she was in critical condition and in the high dependency ward where she stayed for over 6 weeks and a decision was made to transfer her to barts hospital in London as this is where Her family are and she would receive chemo therapy , my daughter has begun to improve but will have this disease hanging over her for the rest of her life and highly likely will need a bone marrow transplant and with the threat of losing her life at any point . I Arranged with a friend of my daughters who lives in Glasgow to remove all of my daughters property so they could at least rent out the property he also cleaned up hoovering cleaning surfaces etc but left a footstool by mistake which fineholm want to be paid to remove it . Also for the 6 weeks my daughter was in hospital the meter was £18 in debt as she had not been there to top it up , but she had other things on her mind , how could she possibly top it up ? after I sent the keys back to the office they have contacted my daughter by email even though I specifically asked them to contact me so I could deal with questions they had , telling her she will receive a bill for cleaning such items as blue tack left on the wall and an unclean fridge etc all minor things , they informed her they are keeping her deposit which was already agreed by us again to cover as much as we possibly could and that she will receive the bill once they have added up all the costs. , my daughter was actually having chemotherapy when she received the email from Zoe conelley the email frightened and upset my daughter which I am completely shocked at this company's ethics My daughter lost her job , her flat and almost her life and fineholm reaction to this is to hound her for cleaning also implying she stole a sofa and a bed when she has emails to prove they took the bed away . I am totally disgusted with the morals of this company the agents are hard nosed , ignorant and poorly trained , I would advise anyone thinking of using this company to go elsewhere or at least make sure not to get in a life threatening situation because they don't care . Because even if your on your deathbed they will still hound you and take your last breathe . Completely disgusting . I was not a tenant my daughter was I had to tick I am a tenant or I would not have been able to give this review . I am looking forward to them taking this case to court . Stay away people that's my honest opinion.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 86% | £46,000 | £212,000 |
| Lettings | 86% | 86% | £350 | £2,000 |
Fineholm
114 Union Street, Glasgow, City of Glasgow
G1 3QQ
0141 221 7993
By : 'Sonya'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G3
I would like to thank Taryn for being so efficient and fast responding to all our enquiries. It is truly appreciated by... Read Full Review

By : 'Jason'
Services : Letting (Property Management)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : G11
Extremely transparent about their service, requirements of the landlord, etc. Very helpful. Took the time to explain what we needed to... Read Full Review
By : 'Mark'
Services : Letting (As a Tenant)
Rent PCM : £975
Would you recommend ? : No
Postcode : G3
Leaks, faults, no repairs, no response. An exhausting 2years of appalling service or lack of. Not to be relied on or trusted to respond or honour commitments. Treat tenants as a commodity. Moved in to a temporary repair in the ceiling, moved out to repair having fallen off and water freely... Read Full Review
By : 'Chithraanjane'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G31
Highly satisfied customer experience from Taryn, very helpful & comfortable conversation. Your excellent work is always appreciated Taryn Thank you... Read Full Review

By : 'Luz'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G14
Caroline and Stephanie have been absolutely wonderful in helping my daughter find a flat near the University of Glasgow. R is a post graduate student studying Information Management and Preservation at the university. Her goal was to live in her own apartment in Glasgow; Stephanie and Caroline... Read Full Review

By : 'C'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : G13
Caroline Connelly in Maintenance section is just super! Both my flats were up for re letting recently and Caroline was super organised and responsive had solutions that took the stress off me. My Dad would normally pop up between lets but he has not been well and what I thought would be a real... Read Full Review
By : 'Jay'
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £495
Would you recommend ? : No
Postcode : G40
The agent I spoke to on the phone, whose name I did not get, was unhelpful and unprofessional. I understand that this is a busy time, but I work evenings, and so the agent telling me to "call within a few hours of a property being listed" was incredibly unhelpful, and in my opinion,... Read Full Review

By : 'Evangelos'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G11
Caroline C. has been an asset for Fineholm! She dealt with every issue professionally, effectively, efficiently, and in a timely... Read Full Review
By : 'John'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G51
Great service, the gentleman that dealt with me Taryn always replied to my emails and questions quickly, the whole process was... Read Full Review
By : Taryn
24 Jun 2021Thanks John i am glad you found the process very...

By : 'Adomas'
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : G1
Innovative, quick and painless experience! Taryn was quick with answers and giving essential information, Vouch application process was excellent and very user... Read Full Review
By : Taryn
16 Jun 2021Thank you for the feedback and we are glad you found it to be a very smooth...

By : 'Joseba'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G20
Great service so far. Any issues, questions or complaints are dealt with efficiency and seriousness. I am happy to continue being a tenant with this company. Caroline has been a great maintenance manager so far. Thanks very much for your... Read Full Review
By : 'Julia'
Services : Letting (As a Tenant)
Rent PCM : £595
Would you recommend ? : Yes
Postcode : G51
Taryn brown was amazing!! He helped me a lot and is been really nice and patient answering my questions. I'll be moving to glasgow from london and most of the people had a problem of me not doi g viewings and he never had any problem.. is more he helped a lot and made me feel he is got... Read Full Review
By : Taryn
12 May 2021Thank you for the kind review and it was a pleasure to help you with this...

By : 'Stephen'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G69
Recently Microwave exploded .. Needed a replacement and Linda sorted it. Excellent and efficient service from Linda .. Thank you... Read Full Review

By : 'Shannon'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G52
Our boiler recently broke for over a week which was frustrating but Linda was brilliant throughout it all. She did all she could to get the new boiler approved promptly and kept us updated each day with progress updates - even sending emails after 9 o’clock at night. We have had many... Read Full Review
By : Linda Thomson
19 Mar 2021Hi Shannon, thank you very much for your kind words and patience throughout a very frustrating time for you and your flatmate. I was more than happy to assist and furnish you with updates which...

By : 'Kirsten'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G31
Recently our hot water and heating was closed off due to issues with the boiler. This resulted in an 8 day period were we were left without heating and hot water. Having had issues with Fineholm at the beginning of our tenancy I was especially anxious to see how the situation would be... Read Full Review
By : Linda Thomson
20 Feb 2021Hi Kirsten, I know it was a very distressing time for you during one of the coldest weeks of the year, however, it was a pleasure dealing with the issue from start to finish resulting in a new boiler ...

By : 'Michael'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : G11
Excellent service from Linda Thomson with organising the replacement boiler for my property and dealing with my tenant, who was reluctant to allow access to have the boiler replaced. Great communication to me from Linda... Read Full Review
By : Linda Thomson
13 Feb 2021Hi Michael, thank you for the kind words, it has been a pleasure arranging the boiler replacement for your property and eventually reaching a satisfactory resolution for...

By : 'Kieran.'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G73
Linda has been great throughout our time living in thia flat. She is quick to fix issues for us, I would usually have an issue in the evening, and she is still quick to respond back. Such a good... Read Full Review
By : Linda Thomson
4 Feb 2021Hello Kieran, thank you very much for the kind words, it is always a pleasure to speak with you in order to resolve issues within the...
By : 'Hina'
Services : Letting (As a Tenant)
Rent PCM : £548
Would you recommend ? : No
Postcode : G52
No matter how ideal the property seems, DO NOT rent it from fineholm. You might think you'd be able to deal with it, but the stress they make you go through after you move it is not going to be worth anything! I give them -5 stars. Please read through all the comments before you decide. I was ... Read Full Review

By : 'FS'
Services : Letting (As a Owner)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : G44
Fineholm made letting out my flat a very straightforward process. Their knowledgeable, friendly team provided advice and guidance at every stage. Tenants were found within a week of the property being advertised and moved in soon after. This is my second time using Fineholm and I definitely can... Read Full Review
By : taryn
14 Jan 2021Thank you for the review and we are really pleased you were happy with the service we...


By : 'Audrey'
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : PA8
I have been a tennant for a long time, and I fine Linda Thomson excellent with maintenance isssues I have, quick responses and gets the job done, also a pleasure to liaise with, also shelagh from accounts is excellent also Thankyou for all your help Audrey... Read Full Review
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Last updated at 11/1/2017, 9:01:29 AM by allAgents