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Holdens Property Services Ltd
4.9/5, 802 Reviews
97% Recommended
100% sales valuation accuracy
97% letting valuation accuracy
94% sales fee satisfaction
94% letting fee satisfaction
Here at Holdens we are proud of the fact that most of our business comes from recommendations and referrals from satisfied customers.
Whether you are looking to find a new home or secure a quality tenant for your property our experienced and friendly team are here to help you.
We cover the whole of East Lond
on and Essex, from our base in Ilford and have properties under management in areas as diverse as Docklands, South Woodford, Walthamstow, Leyton, Stratford, Barking, Ilford, Loughton and Bow.
If you are looking to rent or sell your property please visit www.holdensproperty.com or call us on 020 8554 9679.
"Extortionate fees, rude and..."
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2 Star Review
Patrick
Umer
By : 'Shana'
Services : Letting(I am a Tenant)
Rent PCM : £1175
Would you recommend ? : No
Postcode : IG11
2 Sept 2019
People found this helpful0
Extortionate fees, rude and unprofessional. On initial interaction with Holden's I gave them a chance and actually reviewed Holden's 5 stars, but after dealing with specific agents, *I am left disappointed. I have paid 6 months rent upfront, as well as 6 weeks deposit and a hefty agent fee of £500 (that's over £8000 upfront), with all this in mind and moving in without an inventory, and a back to back move in which the agent * himself had told me, really I had been a pretty good tenant with very little demand and ask. I moved in and was happy until I began noticing a few problems within the property, the first thing was mold all around the property in every room, which I brought up with *, who by has been very inefficient in solving the issue, is hazardous to myself (I am asthmatic) and my children and newborn baby. It has taken over 3 months to even get the process going, even after numerous follow ups and even still no progress. I am very upset by the follow up of this since I have been a good tenant! Further more, I had a few other minor problems within the property and when raising them with *, his response was rude and unprofessional, and told me 'this is not a hotel service' and was terribly rude and speaking over me. Due to his lack of care and incompetence * left me without hot water for 7 days, and when a contractor was sent out to unblock my bathroom sink, the guy had a quick look at my tap and resolved the issue within half and hour, a job he wasn't even sent out to fix! and why did it take 7 days for * to just SEND someone out?? Later he emailed me about this very phone call and I have to say I was absolutely appalled at this mans grasp of the English language and grammar in his email, it was poor and yet again unprofessional. *has failed to follow through and really should be reviewed for his role in management. I will be following up with the council in regards to the mold as an environmental health hazard and contacting the community ombudsmen in regards to the poor treatment I have received. Yours sincerely, Not a happy tenant
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 94% | £35,000 | £10,000,000 |
| Lettings | 97% | 94% | £324 | £2,400 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 153 | 2 | 574 | 22 | 9 | 1 | 20 | 1 | 19 | 1 |
Address
Holdens Property Services Ltd
160-162 Cranbrook Road, Ilford, Essex
IG1 4PE
02085549679
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 10:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Zafran was so helpful ...
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5 Star Review
By : 'Georgia'
Branch : Ilford, 160-162 Cranbrook Road
Services : 2
Would you recommend ? : Yes
Postcode : RM6
19 Dec 2025
People found this helpful
Zafran was so helpful throughout the renting process and made it easy us as first time ... Read Full Review
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One of the best agencies in ...
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5 Star Review
By : 'Mahesh'
Branch : Ilford, 160-162 Cranbrook Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : IG2
18 Dec 2025
People found this helpful0
I rented property from Holdens 3 years ago, and I was surprised that in the last 3 years, not a single issue arose with this agency. My main contact was Umer Qazi; he is a star – very cooperative and always happy to help. If any issues arose during my tenancy period, or anything needed replacement ... Read Full Review
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Great work done in no time. ...
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5 Star Review
By : 'ABDULLAH'
Branch : Ilford, 160-162 Cranbrook Road
Services : 2
Would you recommend ? : Yes
Postcode : RM10
9 Dec 2025
People found this helpful
Great work done in no time. Find my dream home Excellent work done by Holdens. 5 ... Read Full Review
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Grear work done,by zafran. ...
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5 Star Review
By : 'Victoria'
Branch : Ilford, 160-162 Cranbrook Road
Services : Letting (As a Tenant)
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : IG6
9 Dec 2025
People found this helpful0
Highly recommended Grear work done,by zafran. Very honest and professional,agent They have superior knowledge then ... Read Full Review
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Excellent service . ...
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5 Star Review
By : 'Farhan'
Branch : Ilford, 160-162 Cranbrook Road
Services : Letting (As a Owner)
Sold price : £1850
Would you recommend ? : Yes
Postcode : IG6
8 Dec 2025
People found this helpful0
Excellent service . Professional and smooth transition Zafran was excellent in finding a tenant our ... Read Full Review
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Zafran was really responsive ...
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5 Star Review
By : 'Naeem'
Branch : Ilford, 160-162 Cranbrook Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : IG11
24 Oct 2025
People found this helpful0
Zafran was really responsive and supportive throughout the process. Excellent ... Read Full Review
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Zafran Nizar Agent ...
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5 Star Review
By : 'Zafran'
Branch : Ilford, 160-162 Cranbrook Road
Services : Letting (As a Tenant)
Would you recommend ? : No
14 Aug 2025
People found this helpful0
Zafran helped me to find my student house the academic year, and was really helpful and friendly throughout the process of signing our property. Really approachable, helpful and ... Read Full Review
Comments (0)Was this helpful?:
Zafran was extremely ...
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5 Star Review
By : 'prakash'
Branch : Ilford, 160-162 Cranbrook Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : IG11
24 Jun 2025
People found this helpful0
Zafran was extremely helpful and supportive throughout the process. He responded promptly to all my questions and provided clear, accurate information every ... Read Full Review
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Amazing work by Zafran, ...
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5 Star Review
By : 'Gopal'
Branch : Ilford, 160-162 Cranbrook Road
Services : Letting (As a Tenant)
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : IG11
11 Jun 2025
People found this helpful0
Amazing work by Zafran, helped us constantly with our moving process and resolved any issues we had after moving. Always available to help and never breaks his promises! Highly ... Read Full Review
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Zafran at ...
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5 Star Review
By : 'S'
Branch : Ilford, 160-162 Cranbrook Road
Services : Letting (Property Management)
Would you recommend ? : No
30 May 2025
People found this helpful0
Zafran's polite and most friendly manner put me at ease when going through the process of arranging the letting and management of my rental property. Important points were raised discussion in a timely manner and he was most patient when explaining aspects of more complex issues. He was most ... Read Full Review
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Professional, reliable, ...
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5 Star Review
By : 'Seun'
Branch : Ilford, 160-162 Cranbrook Road
Services : 2
Would you recommend ? : Yes
Postcode : RM1
28 May 2025
People found this helpful
Professional, reliable, honest.I secured my apartment smoothly and stress ... Read Full Review
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Zafran was very welcoming and ...
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5 Star Review
By : 'Review'
Branch : Ilford, 160-162 Cranbrook Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : IG11
22 May 2025
People found this helpful0
Zafran was very welcoming and helpful throughout the process of renting the ... Read Full Review
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Exceptional service provided ...
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5 Star Review
By : 'Carina'
Branch : Ilford, 160-162 Cranbrook Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : IG1
20 May 2025
People found this helpful0
I recently rented a flat through Zafran at Holdens, and I had a fantastic experience. Zafran provided exceptional service, was incredibly helpful, professional, and attentive to all my needs. His prompt communication and dedication ensured everything went smoothly. I highly recommend his ... Read Full Review
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Good ...
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5 Star Review
By : 'Saqib'
Branch : Ilford, 160-162 Cranbrook Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : IG11
4 May 2025
People found this helpful0
We had a good experience with zafran he is really kind and soft spoken ... Read Full Review
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Rental ...
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5 Star Review
By : 'Anam'
Branch : Ilford, 160-162 Cranbrook Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : IG11
2 May 2025
People found this helpful0
I would highly recommend Zafran to anyone looking a reliable and trustworthy property ... Read Full Review
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Danut Gabriel ...
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5 Star Review
By : 'Danut'
Branch : Ilford, 160-162 Cranbrook Road
Services : Letting (As a Tenant)
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : IG11
18 Mar 2025
People found this helpful0
We are very excited and happy because we met Agent Zafran Nizar and he helped us with everything related to renting the apartment. All thanks from ... Read Full Review
Comments on Agent Fees
We are very excited and happy because we met Agent Zafran Nizar and he helped us with everything related to renting the apartment.
Comments (0)Was this helpful?:
Excellent customer support as ...
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5 Star Review
By : 'Mark'
Branch : Ilford, 160-162 Cranbrook Road
Services : Letting (As a Owner)
Rent PCM : £1660
Would you recommend ? : Yes
Postcode : IG11
17 Mar 2025
People found this helpful0
Excellent customer support as always Management of my properties are always spot ... Read Full Review
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One of best Estate agents I ...
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5 Star Review
By : 'Maria'
Branch : Ilford, 160-162 Cranbrook Road
Services : Letting (As a Tenant)
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : IG11
14 Mar 2025
People found this helpful0
One of best Estate agents I have camd across Smooth and easy transition and great professinalism Great work. ... Read Full Review
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Good communication from top ...
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4 Star Review
By : 'Peter'
Branch : Ilford, 160-162 Cranbrook Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
12 Mar 2025
People found this helpful0
Good communication from top to bottom Zafran was great Let my property in a week time Good service. No complaints ... Read Full Review
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Good customer serivce Great ...
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5 Star Review
By : 'Peter'
Branch : Ilford, 160-162 Cranbrook Road
Services : Letting (As a Owner)
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : IG6
12 Mar 2025
People found this helpful0
Good customer serivce Great work Holdens Superb and excellent job done Highly ... Read Full Review
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