The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.9/5, 1330 Reviews
92% Recommended
96% sales valuation accuracy
100% letting valuation accuracy
73% sales fee satisfaction
98% letting fee satisfaction

Maxine

Monika
By : 'Hilary'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : AB24
Martin and Co are by far the worst estate agents I have ever come across. As a student, I move flat almost every year so have dealt with many estate agents. Martin and Co are IMPOSSIBLE to reach by phone and don't respond to emails for up to a matter of weeks. When we had problems with the flat, we were expected to fix it ourselves- absolutely no help was given to us from the estate agents. When our hot water stopped working, it took A MONTH before they would send anyone to fix it... absolutely insane... At the end of our tenancy, we were to be charged £400 for a new door as it was "marked" and £300 for a new mattress as it was "stained" despite having provided photos of the staining when we moved in, and further charged for a new bed frame as it was "broken" which they could provide no evidence of. Further, we were expected to pay £250 in cleaning fees even though the flat was domestically cleaned to an extremely high standard. These charges were absolutely outrageous and I understandably asked for their dispute resolution procedure. As soon as I threatened dispute resolution, all charges were dropped except for a £15 charge for a mark on a window. If I had the time, money and energy, I absolutely would have taken them to court. To think they can scam people like this is absolutely outrageous, not to mention staff are rude, abrupt and entirely useless and unhelpful
By : Maxine Card
11 Jun 2019Hi Hilary, could you contact us, as we can't find any records of the situation you're describing here. Customer services is our top priority and if something has not been done to the expectation of our customers we'll rectify it. Please reply here, or contact us on 01224-636500 / aberdeen@martinco.com
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96.00% | 73% | £27,000 | £485,000 |
| Lettings | 100% | 98% | £290 | £3,000 |
Martin & Co
123-125 Rosemount Place, Aberdeen, Aberdeenshire
AB25 2YH
01224 636500

I am beyond impressed with the exceptional service provided by Martin & Co, specifically Kelly Kennedy. From the very beginning, Kelly has been an absolute superstar. She has been incredibly responsive, proactive, and always one step ahead throughout the entire process. We reached out to multiple... Read Full Review
By : Akinyemi
1 Aug 2025Kelly Kennedy's professionalism is top-notch. She is friendly and gives attention to...


I had great experience with Martin and Co Aberdeen recently. I wanna thank you to Natalie Grassick who is the portfolio manager my property. She is very helpful, working efficiently, quick action in dealing with any issues. I also wanna thank you to Ashley Rodrigues stepping in and help whilst... Read Full Review


Just wanted to pass on an amazing 5* star review for Kelly Kennedy who is ABSOLUTELY FANTASTIC and a brilliant real estate agent! Kelly was extremely helpful, kind, attentive and knowledgeable in securing new tenants for my rental property. She was able to take complete ownership and manage the... Read Full Review


Had the absolute pleasure of meeting Debbie at Martin and co who went above and beyond helping us sell our house to getting the buyers for our house. She was amazing and helped us in anyway we needed and would definitely use Debbie again if we plan to move on the future. Will be recommending use to ... Read Full Review


Debbie Buchan of Martin & Co. was a pure joy and a professional person to have selling my home. Debbie organised everything for me extremely smoothly. ✅Photographer ✅Drone footage ✅360-degree footage for each room ✅Marketing of the property ✅Arranged the Home Report ✅Scheduled all... Read Full Review
By : 'Steve'
Services : 2
Would you recommend ? : Yes
Postcode : AB13
Martin & Co Aberdeen Lettings Kelly Kennedy made the process of leasing a home very simple and straighforward. Arrived early my viewing and kep me upto date throughout. Pleasure to deal... Read Full Review

By : 'Steve'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : AB13
Martin & Co Aberdeen Lettings Kelly Kennedy made the process of leasing a home very simple and straighforward. Arrived early my viewing and kep me upto date throughout. Pleasure to deal... Read Full Review
By : 'Temi'
Services : 2
Would you recommend ? : Yes
Postcode : AB10
Kelly was amazing when helping me find a lovely house to rent. From the start, she was friendly, patient, and really cared about helping me find a place that suited what I was looking . She was always quick to reply to my questions and made the whole process easy and stressfree. Her professionalism ... Read Full Review

By : 'Mickey'
Services : Letting (As a Tenant)
Would you recommend ? : No
Was a really easy to use and straightforward viewing process. Kelly was fantastic and made it seem like she actually cared about the clients which went a long way. We viewed several flats and were given full and detailed descriptions of what each... Read Full Review
By : 'Joel'
Services : 2
Would you recommend ? : Yes
Postcode : AB24
Helpful with the right information and ready to assist with more options in viewing ... Read Full Review
Good
By : 'Steve'
Services : 3
Would you recommend ? : Yes
Postcode : AB25
The sales teams got me a good price even though the local market wasn't the best. They worked hard and got me a decent price , so I was very happy with the sales team. Michelle kept me up to date thought out the experience and would recommend her services... Read Full Review


By : 'C'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : AB24
Excellent service from Michelle and Joel at Martin and Co. Very efficient and lovely people. Thank you very much... Read Full Review
Well deserved


By : 'Erin'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes
Postcode : AB45
Martin and co and a great estate agents, they take great care in what they do. Michelle and Joel are a dream to work... Read Full Review
By : 'Penny'
Services : 1
Sold price : £745
Would you recommend ? : Yes
Postcode : AB21
Absolutely faultless experience with Martin & Co and I am so glad I chose them to manage the lease of my property. Being a first time landlord there was a lot of unknowns but they made the whole experience smooth sailing from start to finish. It was all very quick and seamless, my property went... Read Full Review

By : 'Serena'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
We had Natalie helping us. Communication was great with quick responses. Any questions we had, she got back to us with answers really fast. Made our experience more relaxing as she was always happy to help... Read Full Review
By : 'Allwyn'
Services : 4
Would you recommend ? : Yes
Postcode : AB16
Amazing service by team. Really good service by Joel, Michelle and... Read Full Review


By : 'Allwyn'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : AB16
Amazing service by team. Really good service by Joel, Michelle and... Read Full Review

By : 'Keith'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
1010 Quick and easy. Had answers to all my questions, and answered them open and honestly. Would... Read Full Review

By : 'Matthew'
Services : Letting (As a Tenant)
Would you recommend ? : No
Fantastic service from Kelly Kennedy helping me and my fiance move into a lovely ... Read Full Review
By : 'epoH'
Services : 1
Would you recommend ? : Yes
Postcode : AB10
Prompt responses and good service from the Liam and the... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you\'re not completely satisfied with our service.
Last updated at 2/3/2026, 9:05:10 AM by allAgents