The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3.9/5, 519 Reviews
74% Recommended
69% sales valuation accuracy
81% sales fee satisfaction
By : 'MD'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : HD7
Shambles. Everything I read about housesimple is how brilliant they are, but let me tell you from a buyers perspective it couldn't have been any different. Booking a viewing was easy and hassle free. But then once we wanted to put a bid in that's where it all went pear shaped. After our initial offer wasn't accepted as the seller wanted to honour the other viewings we couldnt argue with that, so the next day we put forward an offer at asking price asking them to take it off the market. However, it took the woman on the phone 5 minutes to find the property! I followed up the call the next morning as I hadn't heard anything and eventually got though to the first woman I had dealt with (who put our first offer forward). I asked about if there was any progress on our offer, and she had absolutely no idea about our increased offer. The offer hadn't even been put forward!! It eventually was put forward and accepted. But then the real fun started. The seller apparently was adament that we use the same soliciting firm as them despite the cost would have been £700 more than our solicitors. We didn't want to use them, and wanted to use our own. Everyone I spoke to at home or work were baffled as to why they would want us to the use the same firm. Then we realised the commision that housesimple get when referring customers to use Premier Property Lawyers. We eventually agreed to use them, but I had asked for a proper quote from them so I could get clarification of what the costs were. We didn't get these over a 5 day period despite getting emails from them each day. So eventually the deal fell through, as we said we want to use our own cheaper and quite frankly more reliant solicitors. The biggest frustration I had with housesimple over this time was communication. It doesn't matter what number you ring, what option you press when it asks for number 1 to 3, I can guarentee you will not get through to who you want to speak to. You just get put through to the next person available. When they ask if you;d like to leave a message, they don't pass these messages on straightaway or they don't get actioned straightaway. Prime example. I rung up on a Tuesday at 11a.m. Asked to speak to the woman I had dealt with for the whole process. Got told they'd pass a message onto her. I got a call back 30 hours later!! I don't believe for one second that the messages I was passing on to the housesimple team were then being relayed to the seller. The whole process was an absolute disgrace. It has really put me off using housesimple again. Or if I do I may request to deal with different people than I did this time. I would give this a 0 out of 5 if I could. I also felt we were being treated like mugs and being exploited due to us being first time buyers.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 69.00% | 81.00% | £24,000 | £1,650,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 14 | 4 | 0 | 0 | 332 | 49 | 30 | 22 | 10 | 58 |
Strike
The Octagon, Colchester, Essex
CO1 1TG
0333 331 4046




No Branch Video found...
By : 'Jon'
Branch : Strike, The Octagon
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : DN3
Great idea in principle, costs are fantastic, good initial service. But... Initial house address posted incorrectly and took multiple calls/messages/emails to fix. House took 16 months to sell, even though price dropped by us 4 times over several months. Got referred to partners GoTo for modern ... Read Full Review


By : 'Dave'
Branch : Strike, The Octagon
Services : Sales (Prospective Vendor/Buyer)
Sold price : £209000
Would you recommend ? : No
Postcode : S8
I understand everyone's experience will be different, but from our dealings with Strike, I would avoid like the plague. We were buying a house through strike as that is who the sellers were using. All throughout the process communication has been very poor. Questions left unanswered. Your ... Read Full Review
By : 'Lindsey'
Branch : Strike, The Octagon
Services : Sales (As a Vendor)
Sold price : £255000
Would you recommend ? : Yes
Postcode : ST3
Save a lot of money! I saved at least £3k on traditional estate agents fees. That's money better spent on removals and any other part of the ... Read Full Review
By : 'Elle'
Branch : Strike, The Octagon
Services : Conveyancing (Conveyancing)
Sold price : £131000
Would you recommend ? : No
Postcode : S14
Very Misleading Solicitors, £1k added on top of the original quotation. I was happy to receive a match quotation from them when I let them know my original solicitor was quoting around £1500. It seemed like a great option when they're in house and my seller was going with Strike ... Read Full Review

By : 'NW'
Branch : Strike, The Octagon
Services : Sales (As a Buyer)
Sold price : £120000
Would you recommend ? : No
Postcode : NG18
Very helpful in sorting out hiccups for me. Thanks ... Read Full Review

By : 'Amanda'
Branch : Strike, The Octagon
Services : Sales (As a Buyer)
Sold price : £278000
Would you recommend ? : Yes
Postcode : S64
I purchased a house through Strikes and I would like to say that in the most part I found it easy to deal with all. Isis was who I dealt wand found her friendly and helpful. If she didn’t have an answer for me she would find one and come back to ... Read Full Review

By : 'Stu'
Branch : Strike, The Octagon
Services : Sales (As a Vendor)
Sold price : £430000
Would you recommend ? : Yes
Postcode : E13
For the amount we paid, Strike really can't be beaten. If you're prepared to roll your sleeves up and get involved in the process then the additional support they offer is incredible. Isis Hall in particular was a legend. We had offers within 1 month but the sale itself took over ... Read Full Review

By : 'Sergej'
Branch : Strike, The Octagon
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : L24
I’m so satisfied we have purchased house trough Strike Agency. This purchase is my 5th property and I have never seen so rapidly responsive and helpful staff. Any enquiry’s been sorted so fast no longer then 1hr time. Isis Hall looked after our process and been so helpful ... Read Full Review
By : 'Mark'
Branch : Strike, The Octagon
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : LN5
This is a review for Strike, which is now part of Purplebricks, so presumably it applies to both. There were numerous issues that we faced, which I am going to put down here, so that people make an informed decision before using them, as they transpire the company culture and attitude towards ... Read Full Review

By : 'Helen'
Branch : Strike, The Octagon
Services : Sales (As a Buyer)
Sold price : £160000
Would you recommend ? : Yes
Postcode : SR2
Isis Hall has been extremely helpful throughout the whole process, updates and very quick in responding. She’s been ... Read Full Review

By : 'Gosia'
Branch : Strike, The Octagon
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : CW5
Isis was extremely helpful and assisted me throughout the process, which was rather challenging and long. She provided support and useful advice when it was needed. It was really good to have the same person dealing with the case when you can build a good working relationship. If I ever consider ... Read Full Review
By : 'Hamodb'
Branch : Strike, The Octagon
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : NG22
My experience with Strike was incredibly seamless. Issis and the team were exceptionally responsive, consistently keeping me updated via email with any developments. Highly recommend and I'll definitely be turning to Strike for their outstanding ... Read Full Review

By : 'Laura'
Branch : Strike, The Octagon
Services : Sales (As a Vendor)
Sold price : £165000
Would you recommend ? : Yes
Postcode : WF9
Isis sales progresser was very helpful and polite. Kept things moving ... Read Full Review

By : 'Lauren'
Branch : Strike, The Octagon
Services : Sales (As a Buyer)
Sold price : £165000
Would you recommend ? : Yes
Postcode : WF9
I had a great experience buying with Strike, the sales progressor Isis Hall was really helpful, answered all my questions very thoroughly and replied very quick to my emails, very friendly and keen to ... Read Full Review

By : 'Stuart'
Branch : Strike, The Octagon
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SE19
Isis was excellent the whole way through, very prompt communication and always happy to ... Read Full Review

By : 'Zoe'
Branch : Strike, The Octagon
Services : Sales (As a Vendor)
Sold price : £66000
Would you recommend ? : Yes
Postcode : CM2
I was first persuaded to use Strike because of the promise of a free service - which it was completely free other than the £200 or so fee to add my property to Rightmove which was my own choice to do. I was selling a shared ownership property and other high street estate agents were ... Read Full Review

By : 'J'
Branch : Strike, The Octagon
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : YO18
Thank you to Strike for an excellent service selling my home. A particular thank you to our negotiator Ashley and also to Isis Hall, who was always available to give advice, chase up solicitors, speak to buyers etc. Nothing was too much trouble and she really helped when things became stressful. ... Read Full Review

By : 'Maria'
Branch : Strike, The Octagon
Services : Sales (As a Vendor)
Sold price : £415000
Would you recommend ? : Yes
Postcode : OX26
This is the second time I’ve used Strike and I wouldn’t use anyone else. From start to finish they’ve been amazing. In particular, my allocated manager Isis, was always one step ahead of the solicitors. Ours was a particularly complicated sale and Isis was ... Read Full Review
By : 'Martyn'
Branch : Strike, The Octagon
Services : Surveying (Surveys)
Sold price : £165000
Would you recommend ? : Yes
Postcode : S42
Strike -selling a House We was selling our house with Strike, they where very good with communication & kept us informed at every stage. Strike moved quickly to put our property on the market with Zoopla and I thought they were quite thorough. Checked up on us every week & gave ... Read Full Review

By : 'L'
Branch : Strike, The Octagon
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : S61
A professional service we were updated regularly with the ... Read Full Review
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See complaints procedure www.strike.co.uk/legal/complaints-procedure
Last updated at 1/10/2022, 11:48:37 AM by allAgents