The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.8/5, 273 Reviews
95% Recommended
87% sales valuation accuracy
95% sales fee satisfaction
By : 'Justin'
Services : Sales(Prospective Vendor/Buyer)
Sold price : £840000
Would you recommend ? : No
Postcode : N12
I would not recommend using British Homebuyers for the simple reason that they are misleading. Their business tagline is "Your Solution to Time" - turns out to be quite the opposite in my case. After great discussions with a member of their team, I was left with the understanding that their business offers two options. 1. I sell my house to them at 85% of the market value which can be completed in less than 2 weeks - My newly refurbished house is in London so this would amount to over £100k. I was not that desperate so this was not an option for me. 2. I sell my house with them at 95-97% of market value and they will find me a buyer within 2-4 weeks. I was assured that they only work with pre-vetted buyers that are in a position to move quickly and have funds in place to purchase. They charge a fee of 0.75% of the agreed selling price for this service. This was the option I decided upon. The British Homebuyers representative checked the property value and provided me with a reduced price which I thought was acceptable due to the shortened timelines of selling. It was made clear to me that at this reduced price "We will have your property sold in no time." I felt I was in good hands and they were going to come back with an offer within the marketed 2-4 weeks - this was not the case! After 5 weeks of them marketing the property their only suggestion in all that time was to drop the price further in order to gain renewed interest - sound familiar? There are other reviews on this business that suggest the same tactic was tried with them. British Homebuyers have not only failed to sell my house within 5 weeks, I am now left with having to find a more reputable agent 7 weeks after signing an agreement with this business. I also now have the dilemma of selling my property at its original market value - British Homebuyers advertised the property on national property marketing websites at the reduced asking price for 5 weeks so I will not be in a strong bargaining position for any future offers! I am suggesting a score of 2 as the team were polite and friendly as most estate agents can be in order to be persuasive. Since British Homebuyers clearly were not "My Solution to Time", I would suggest their marketing and correspondence is misleading. Offers of purchase for your property at the reduced price are not guaranteed and you are not provided proof of the pre-vetted buyers. Beware! I would not suggest using their services if your circumstances are similar to mine. I am sure British Homebuyers do manage to find buyers within the 2-4 week period in other cases. However, this is done by using the same marketing tools that all other online estate agents use at a much more competitive price than the 0.75% they were hoping to charge me.
Good
By : British Homesellers
19 Nov 2018Thank you for your review and we are saddened by your feedback. We pride ourselves on providing the best duty of care and apologise for your experience. The reason we never tie or obligate customers is, although the vast majority of instances we achieve quick turnarounds, property is not an exact science and in this case we found your property more challenging than expected. Any suggestions made is with aim of achieving an outcome suitable as we of course only see a fee on completion of an outcome you are ultimately happy with. We wish you all the best and Kindest Regards, The British Homesellers Team.
By : Justin Vermaak
19 Nov 2018Thanks for the comments BH Team. I do think you need to amend your marketing paraphernalia to suggest the fact that you are able to arrange a sale within 2-4 weeks since property is not an exact science. It also helps if you don't suggest you will have my property "sold in no time" within your email communication - Please see attached email from a member of your team.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 87.00% | 95.00% | £45,000 | £25,700,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 1 | 0 | 81 | 2 | 166 | 5 | 7 | 6 |
British Homesellers
Suite 5 Arquen House, 4-6 Spicer Street, St Albans, Hertfordshire
AL3 4PQ
01727 861 580




By : 'Kevin'
Branch : St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : DY10
We are in the process of buying a property through British Homesellers and, hopefully, nearly across the line. What could only be described as a challenging purchase, they have skilfully navigated around the situation. The professional service they have provided has been able to keep this ... Read Full Review
A big thank you

By : 'Colin'
Branch : St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : NE16
Full marks. As the buyer in the transaction, I felt able to contact the agent at any time about anything. When my original point of contact went off sick, my case was ably picked up by Charles who, I have to say, made me feel like he was acting on my behalf and no one else's. Personal ... Read Full Review


By : 'David'
Branch : St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Services : Land & New Homes (I bought a new property)
Would you recommend ? : Yes
Postcode : BB11
Recently completed the purchase of our first home through British Home Sellers. We dealt mostly with Alex and Charles who were both incredibly professional and on hand to help with any queries. The team as a whole were incredibly proactive and we would be sure to recommend BHS to ... Read Full Review
By : 'Julie'
Branch : St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : LA13
Excellent Service, helpful and we always had a speedy response to any questions we had. Would definitely recommend to anyone considering buying or selling a property in the ... Read Full Review

By : 'Balcombe'
Branch : St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Services : Sales (As a Buyer)
Sold price : £315500
Would you recommend ? : Yes
Postcode : SW2
British Home Sellers were very efficient and attentive in arranging our viewings and coming back to us with answers to our queries. We dealt mostly with Alex Clendon who was on hand to help us when we were struggling with our solicitors. He was great at pushing the sale forward and getting us ... Read Full Review

By : 'Osman'
Branch : St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Services : Sales (As a Buyer)
Sold price : £316000
Would you recommend ? : Yes
Postcode : E12
I recently purchased a property through British homesellers who were extremely professional and helpful from the beginning, from arranging viewings and answering any questions raised. I have had a pleasant and easy transaction and easy communication with the help of Charles who helped throughout ... Read Full Review


By : 'Danielle'
Branch : St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Services : Sales (As a Buyer)
Sold price : £235000
Would you recommend ? : Yes
Postcode : RG42
Great working with this company, very quick and effective. Will be using when we come to sell our property. ... Read Full Review

By : 'Ankita'
Branch : St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : WD25
This is a special review for Charles who helped us in the house buying process. We were lucky to have him onboard in the process and received 5 star service right from start till completion. Charles kept us up to date throughout and was excellent with the fantastic knowledge, keeping us updated ... Read Full Review

By : 'Quadri'
Branch : St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Services : Sales (As a Buyer)
Sold price : £325000
Would you recommend ? : Yes
Postcode : CR7
Bought my property through British homesellers and i was glad i did. The communication through every stage was very good. Rob and charles were very helpful right from the beginning till the end. I think british homesellers should get more involved on the completion day just to make things easier ... Read Full Review
By : 'George'
Branch : St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Services : Sales (As a Buyer)
Sold price : £240000
Would you recommend ? : Yes
Postcode : DA15
Had a positive experience with British Home Sellers. Would recommend them to anyone looking to buy a home or sell a ... Read Full Review


By : 'Emma'
Branch : St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : DN14
We purchased a house through British Homesellers. With changes to the interest rate and banks restricting their lending criteria, the whole chain almost collapsed but thanks to British Homesellers it didn't and we are now sitting in our dream home! Charles and Alex we're extremely ... Read Full Review


By : 'Lisa'
Branch : St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : NE35
Fab service. Great communication throughout. Would definitely recommend. Alex, Rob and colleagues were awesome throughout and kept me informed every step of the ... Read Full Review


By : 'Agnieszka'
Branch : St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Services : Sales (As a Buyer)
Sold price : £295000
Would you recommend ? : Yes
Postcode : ME10
Recently completed house purchase with British Home Sellers, since very beginning up until the end extremely smooth transition. Polight, friendly, and very helpful staff, They assist you on every step of the way, highly recommended, no stress, only positive ... Read Full Review


By : 'Sarah'
Branch : St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Services : Sales (As a Buyer)
Sold price : £470000
Would you recommend ? : Yes
Postcode : PO
We have recently purchased via British Home Sellers and found them to be professional, efficient and friendly. We dealt with Alex mostly - he was just lovely, returned calls, was empathetic and caring and was a pleasure to deal with. When Alex was not available we dealt with Robert who was equally ... Read Full Review


By : 'OG'
Branch : St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Services : Sales (As a Buyer)
Sold price : £295
Would you recommend ? : Yes
Postcode : ME5
I had quite a good experience with British Homesellers from a buyers perspective. They always kept me in the loop as to what was going on. And they followed up any queries I had. Charles the after sales person was very helpful and was quick to follow up any concerns I ... Read Full Review

By : 'Mike'
Branch : St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : KT19
A fantastic experience with British Homesellers; they called me quite frequently to update me on progress and I always felt in "the loop". The entire process was professional and very pleasant! A very quick note; the agent I dealt mostly with was Charles and he was amazing from start ... Read Full Review


By : 'Beth'
Branch : St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : CF72
We purchased a property using British Homesellers, the process was easy from start to finish, arranging viewings to purchasing the property. There were a few things out of both our control which delayed the purchase however British Homesellers provided regular updates and kept us ... Read Full Review
By : 'Arnoldas'
Branch : St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Services : Sales (As a Buyer)
Sold price : £175000
Would you recommend ? : Yes
Postcode : NG17
Good experience. They explane for me everything. And everything was on time. Happy to recommend british home sellers. I definitely use again this agency in ... Read Full Review

By : 'Stef'
Branch : St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Services : Sales (As a Buyer)
Sold price : £14200
Would you recommend ? : Yes
Postcode : SO14
As a first time buyer I needed a lot of support and guidance. BHS were fantastic. Great customer service and loads of patience to deal with any enquiries I had. Reliable and informative. Highly recommended ... Read Full Review

By : 'Michael'
Branch : St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Services : Land & New Homes (I bought a new property)
Sold price : £336000
Would you recommend ? : Yes
Postcode : SW16
From the start Alex at British Homesellers was amazing. This was our first home purchase and we didn't really know how the buying process worked in the UK, but he was always willing to answer any questions and give advice on what we should do next. Getting in touch with Alex was easy either ... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Please follow our Complaints Procedure on our website here: http://www.britishhomesellers.co.uk/feedback.php
Last updated at 5/19/2017, 8:35:59 AM by allAgents