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Liverpool North, Liverpool L12
4.9/5, 566 Reviews
95% Recommended
96% sales valuation accuracy
92% letting valuation accuracy
97% sales fee satisfaction
97% letting fee satisfaction
Looking to buy, sell, rent or let in Liverpool?
Then look no further, we are Liverpool’s Proper Property People!
As a leading Liverpool estate agent, we\'re a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowl
edge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton, Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you.
Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can\'t sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen\'s Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
"Very disappointed - Bill..."
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1 Star Review
By : 'Dr'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : L13
5 Nov 2018
People found this helpful1
I've rented with Northwood previously in another city and had no problems during my tenancy. I rented this property with the agreement that the landlord is responsible for the water bill. Northwood changed their mind twice - Rachel intially telling me that I have to set up an account with the water company and pay the bill initially and then I was told that the bill is indeed the landlord's responsibility. After 4 emails and multiple calls the issue is still not resolved leaving me with a bill of £250. If this is the way issues are dealt with within the company, I would certainly avoid renting through this agent.
Comments on Agent Fees
Fees are similar to any other renting Agent.
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By : Peter Bellamy
8 Nov 2018Dr Nita, My sincere apologies for the confusion. When we took on the management of the property the water was rated. Due to the layout of the accommodation within the block it was not possible to invoice tenants individually for water use. Without our knowledge the water supply to the block was rationalised and meters installed for each apartment. Unfortunately the Landlord and/or utility company failed to notify us of the change. It would appear that the previous tenant was aware but when vacating did not inform us either. We re-advertised the property as water bills included as we were unaware of any change. Clearly we cannot be responsible for issues that we are unaware of and are outside our control. As soon as we became aware of the situation we took steps to resolve the problem. I am sorry if this resulted in several email exchanges and phone calls.
By : David Birchall
10 Nov 2018I would like to say that the service I have received from Rachel has never fallen short of excellent. In my opinion, she is a credit to the agency.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96.00% | 97% | £58,000 | £9,800,000 |
| Lettings | 92% | 97% | £295 | £6,224 |
Areas covered
- L10
- L11
- L12
- L13
- L14
- L28
- L4
- L5
- L6
- L9
- Liverpool
Address
Northwood
15 - 17 West Derby Village, Liverpool, Merseyside
L12 5HJ
0151 256 1035
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Northwood Branches (View All 92)
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5 Star Review
By : 'Daniel'
Services : 506
Would you recommend ? : Yes
Postcode : L12
29 Apr 2025
People found this helpful0
Brilliant customer service from Evie and the rest of the staff at all times, very helpful, always there whenever... Read Full Review
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Excellent ...
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5 Star Review
By : 'Hannah'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
22 Feb 2025
People found this helpful0
Excellent service from the Northwood team. Special thanks to Aimee keeping me well informed throughout the process and answering any queries in a professional and friendly... Read Full Review
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Northwood ...
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5 Star Review
By : 'Jane'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : L4
29 Jan 2025
People found this helpful0
Joanne Smith kept me updated throughout the sales process. She was friendly & helpful, always accommodating us with viewing appointments & keeping me involved. She took genuine interest in me & listened to our requests with... Read Full Review
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Thank you Joanne and Evie you ...
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5 Star Review
By : 'Joanne'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : L12
24 Jan 2025
People found this helpful0
Hi I just had to thank all the staff at Northwood estate agents especially the lovely Joanne and the absolutely amazing Evie. From start to finish the service I received was second to none, from my first visit to the office to the valuation of my property. I was so amazed at the knowledge of these ... Read Full Review
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Excellent service from ...
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5 Star Review
By : 'Melissa'
Services : Mortgages (I got a mortgage through them)
Would you recommend ? : No
22 Jan 2025
People found this helpful0
Excellent service from Joanne and the girls at Northwood West Derby. Very friendly team and all really helpful. I would highly recommend them to anybody looking to sell or a... Read Full Review
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Excellent ...
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5 Star Review
By : 'Shaun'
Services : Sales (As a Vendor)
Sold price : £210000
Would you recommend ? : Yes
Postcode : L12
21 Jan 2025
People found this helpful0
Having worked with Northwood a year I now them to be exceptionally professional. Special mentions to Ruth, Rhea and the team as a... Read Full Review
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Excellent ...
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5 Star Review
By : 'Peter'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : L36
20 Jan 2025
People found this helpful0
I have recently had an offer accepted on a property and I couldnt have asked a better service from Northwood. The representative at the viewing was very friendly and informative, she even took the time to show me another property in the same street that hadn’t arranged to view. I dealt with Evie... Read Full Review
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Thanks ...
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5 Star Review
By : 'Pat'
Services : Letting (As a Tenant)
Would you recommend ? : No
20 Jan 2025
People found this helpful0
I would like to express my gratitude to Northwood Estate Agents assisting with my rental accommodation. A special mention goes to Aimee Burke, who was instrumental throughout the entire process. Aimee efficiently arranged the viewing and handled all the necessary checks, such as credit and... Read Full Review
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Awesome ...
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5 Star Review
By : 'Nico'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : L6
20 Jan 2025
People found this helpful0
Evie provided excellence service and community throughout the whole house purchase adventure! Big thank you your assistance!... Read Full Review
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Letting Team ...
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5 Star Review
By : 'Lindsey'
Services : Letting (As a Tenant)
Rent PCM : £700
Would you recommend ? : Yes
Postcode : L6
27 Jul 2024
People found this helpful0
I have dealt with Rhea at Northwood over the past 8 or so years with two separate properties as a Tenant and it has been a pleasure dealing with her and some of her other colleagues in the Lettings... Read Full Review
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Property ...
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5 Star Review
By : 'Lindsey'
Services : Letting (As a Tenant)
Rent PCM : £700
Would you recommend ? : Yes
Postcode : L6
27 Jul 2024
People found this helpful0
We have been in two properties with Northwood and have found to have a great experience with them, it was a pleasure dealing with the Lettings Team over the last 8 years or... Read Full Review
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Rip ...
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1 Star Review
By : 'Andrew'
Services : Letting (As a Tenant)
Rent PCM : £640
Would you recommend ? : No
Postcode : L34
6 Mar 2024
People found this helpful0
Would have given less than one star. Avoid this company - they make unjustified deductions from your deposit at the end of a tenancy. Take pics of everything before you move in and when you move out. They will try and rip you... Read Full Review
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Amazing ...
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5 Star Review
By : 'Kelly'
Services : Sales (As a Vendor)
Sold price : £125000
Would you recommend ? : Yes
Postcode : L9
20 Nov 2023
People found this helpful0
Highly recommend Northwood, from requesting a valuation to receiving an offer was quicker than I expected. Joanne Was amazing, knowledgeable and most importantly her communication was brilliant! Can’t thank.her... Read Full Review
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Great customer service from ...
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5 Star Review
By : 'Gerry'
Services : Letting (As a Owner)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : L4
3 Nov 2023
People found this helpful0
Just had some dealings with the Northwood west derby branch office where one of our tenants vacated the property and before a new tenant moved in some works had to be done there. The lovely helpfull lady I dealt with there on this matter was Rhea connolly. I recieved excellent customer service from ... Read Full Review
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Very happy with Northwood ...
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5 Star Review
By : 'Lauren'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : L8
1 Nov 2023
People found this helpful0
Very happy with Northwood Liverpool. I found they were always happy to help and were very speedy responding to our questions. Mark has been particularly... Read Full Review
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Sales ...
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5 Star Review
By : 'James'
Services : Sales (As a Vendor)
Sold price : £130000
Would you recommend ? : Yes
Postcode : L11
24 Oct 2023
People found this helpful0
Great communication from all the team. Joanne Smith guided me through selling my house which sold quickly. She was efficient and a pleasure to deal... Read Full Review
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Morgan kennard helps me ...
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5 Star Review
By : 'Numan'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : L15
27 Sept 2023
People found this helpful0
Morgan kennard helps me throughout renting process. She is very cooperative and... Read Full Review
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Fantastic...I was in search ...
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5 Star Review
By : 'Rinson'
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : L7
24 Aug 2023
People found this helpful0
Fantastic...I was in search of property to rent in Liverpool ,near to L7 for my family and then we viewed a property in Beech Street.As per the protocols,the application was moved and without much delay,we got the confirmation... Thanks to the Northwood staff's and our special thanks to Miss ... Read Full Review
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Helped every step of the ...
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5 Star Review
By : 'Christopher'
Services : Letting (As a Tenant)
Rent PCM : £475
Would you recommend ? : Yes
Postcode : L15
30 Jul 2023
People found this helpful0
I have recently been applying for a rented property with summit management. I was mainly dealing with Fran who made the process straightforward. Fran has been very helpful, very professional and a pleasure to deal... Read Full Review
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Property ...
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5 Star Review
By : 'Daniel'
Services : Sales (As a Buyer)
Sold price : £110000
Would you recommend ? : Yes
Postcode : L13
26 Jul 2023
People found this helpful0
Met with Joanne Smith at property for a viewing, very friendly and approachable , knowledgeable of surrounding area and property details, would recommend Northwood and Joanne if ever looking to... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We have a standard procedure for handling complaints which is as follows:
1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 7/5/2018, 5:18:10 AM by allAgents
