The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

2.6/5, 42 Reviews
40% Recommended
78% letting valuation accuracy
59% letting fee satisfaction

Koru
By : 'Anonymous'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : E1
The main problem with this agency is that they will do everything in their power to exploit you, while doing essentially nothing after handing you the keys. They were aware that we were students so felt they could threaten and take us for granted as much as they pleased. We had very little contact with the agency during our year of tenancy, just paying rent monthly. During our viewing we noticed lots of small issues, like cracked walls, bad painting, drawers with no handles etc. and noted them and were told they would be sorted within the first few weeks (this never happened). The main issue was at the end of our stay we got an email stating that nearly £800 would be taken out. This was broken down as £40 for ONE screw, £120 for THREE lightbulbs and £80 for hangers and duvet covers, the rest was for the cleaning which they offered to provide. On top of this, they added a energy bill just shy of £1000 from a previous tenant and claimed we owed them. After rejecting these and proving the energy bill wasn't ours, we were threatened with court and instead went to the Property Ombudsman who agreed with our complaints. After a little under a year since we moved out, we have been provided with compensation for their conduct towards us, backed by the ombudsman. One of the directors was the main culprit in all of this, being about as professional as a 14 year old selling sweets. He composes his serious emails without even spellchecking on his phone, while throwing around threats to people he thinks will be intimidated. I see him replying to some of the reviews on this site, claiming they are 'fiction' or attempting to put blame on the tenant but I can confirm that these experiences seem to happen regularly at this poor excuse for a business. If he sees this I'm sure he will attempt to blame me but at the end of the day, I have an independent and unbiased organisation who agreed with me and forced them to pay compensation, so I will let you decide who is in the right. I recommend, seriously considering using this agency as a tenant or a landlord considering the experiences I have had with them. They do not have even the basic understanding of their own business and judging by the other reviews on this site, I can see other people have had very similar experiences (particularly with regards end of tenancy fees). I would also add that to anybody who has an issue with their deposit go straight to the deposit holding agency and do not bother getting into a debate or argument we these people who do not know what they are talking about. I personally would have avoided a lot of hassle if I had.
A disgrace.
By : Anon
31 Mar 2020Hi. We are having similar issues. Would you be able to share your contact details? Is there a way of privately messaging? They are trying to charge for things that were broken before our arrival!
By : CC Lee
29 Jul 2020Hello both, I need some advice and help with actions against them as well. I have been in contact with them with regards to the termination of contract and rental + deposit refund since March yet all I receive in the fortnight email replies (I have been chasing them at least twice a week and I only receive 1-2 replies every months) are perfunctory "will contact the owner and revert to you" Can you text or ring me at 07 588 888 809, thank you.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 78% | 59.00% | £440 | £5,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 3 | 13 | 16 | 0 | 0 | 0 | 0 | 0 | 6 |
Relocate-Me
201-202 First Floor Upper Street, London, Greater London
N1 1RQ
020 7713 6054


By : 'Pete'
Branch : London, 201-202 First Floor Upper Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE16
AVOID, AVOID, AVOID! Unprofessional, unresponsive, very rude and awful communication with raising voice. Trying to make you guilty in everything and blaming you - which was a real shock. Never pick up phone or answer emails after the rent agreement is signed. same with closing of any issues ... Read Full Review


By : 'Tomas'
Branch : London, 201-202 First Floor Upper Street
Services : Letting (As a Tenant)
Rent PCM : £1750
Would you recommend ? : No
Postcode : N1
Truly awful experience- avoid if you are a tenant or landlord. From the company owner (Alex) to their office staff these are a dishonest and untrustworthy bunch. Do not give them any ... Read Full Review


By : 'Koru'
Branch : London, 201-202 First Floor Upper Street
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : EC4A
AVOID, AVOID, AVOID! Any positive reviews are obviously fake, submitted by the agents themselves as stated in previous reviews! They tried to let us and already let apartment and now don't want to refund our deposit!! Dont believe a word they say! ... Read Full Review
By : Koru
30 Dec 2021Some one is using my name and posting nonsense reviews please delete...

By : 'Athina'
Branch : London, 201-202 First Floor Upper Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW5
I had an overall good experience with relocate me. Gideon was very helpful throughout the whole process. Always responsive, answered all of my questions and helped me deal with all issues that came up. I am satisfied with the agent and the flat, would ... Read Full Review

By : 'Kelly'
Branch : London, 201-202 First Floor Upper Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW5
I've been a tenant with relocate-me for almost three years. Fantastic and supportive team who genuinely care for their tenants. I would not be leaving if it wasn't for the circumstances and I'm really sad to leave my flat after such a wonderful experience. Thanks to Koru and his ... Read Full Review

By : 'Roni'
Branch : London, 201-202 First Floor Upper Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW5
My experience with relocate me is wonderful. I had to move in the very last moment from my previous flat, and found this lovely flat which managed by relocate me. From the first moment, when contacted the agency, a very nice agent Gideon Breman showed me the place and later treated my proposal. He ... Read Full Review

By : 'Thomas'
Branch : London, 201-202 First Floor Upper Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N1
Ive been a tenant for a few years and have always found my contact with any of the team to be very helpful and have taken care of any issues that have arisen. They made the start process very easy and convenient for me as well - I will continue to work with them, they provide me a very good ... Read Full Review
By : 'EzU'
Branch : London, 201-202 First Floor Upper Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW5
I have been a long-time tenant in one of the properties that is let and managed by Relocate-Me. In many years during my tenancy, I have been quite pleased with the overall service I received from them. I always receive a quick response to my emails, and whenever there is an issue or request, they ... Read Full Review


By : 'Koru'
Branch : London, 201-202 First Floor Upper Street
Services : Letting (Admin)
Would you recommend ? : No
Postcode : W1T
Scammers, avoid at all costs! This *joker scum will do anything to scam and harass you to get your money. Expect zero help, professionalism, knowledge or service whatsoever, only absolute incompetence and dishonest and unlawful behaviour. All positive reviews are fake. ** This company was ... Read Full Review

By : 'Carlos'
Branch : London, 201-202 First Floor Upper Street
Services : Letting (As a Tenant)
Rent PCM : £1925
Would you recommend ? : No
Postcode : EC1A
Simply unprofessional. Josh and Gideon got me into a very difficult position. They turned the landlord against me, and the offer was withdrawn shortly before the start of the tenancy. Sad but ... Read Full Review

By : 'Bob'
Branch : London, 201-202 First Floor Upper Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : N1
AVOID!!! Absolutely unprofessional and unresponsive. As soon as you pay them money they stop answering any letters and completely ignore you. Even calling to their office does not bring any value, the boy there just lies to you that the people from the team are absent (they simply do not exist) ... Read Full Review
By : 'Mr'
Branch : London, 201-202 First Floor Upper Street
Services : Letting (As a Tenant)
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : N1
Brilliant company with excellent agents. Helped me in a time of need. Been with them for over 5 Years! Helped by all friendly negotiators. Spread the ... Read Full Review

By : 'Adam'
Branch : London, 201-202 First Floor Upper Street
Services : Letting (As a Tenant)
Rent PCM : £1690
Would you recommend ? : No
Postcode : N1
Very poor service. Waited 9 months to have a plumbing issue resolved - was promised a contractor would be round many times but these turned out to be lies. Emails and calls go unanswered - even from their CEO. These guys should not be allowed to rent properties. Avoid at all ... Read Full Review

By : 'Jacob'
Branch : London, 201-202 First Floor Upper Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE1
Very slow service. Poor responses that don't answer the questions. Left us without a toilet - i.e. making this a legally uninhabitable flat - for 4 days before they finally got a plumber to fix it. Also, we agreed to a pcm rent of 1875 and they sent over a contract saying 1888pcm - with no ... Read Full Review

By : 'Robert'
Branch : London, 201-202 First Floor Upper Street
Services : Letting (As a Tenant)
Rent PCM : £5000
Would you recommend ? : Yes
Postcode : SW1W
Thomas was very efficient and effective in making the paperwork side easy to process as well as arranging moving details, liaising with movers, building management ... Read Full Review
By : 'Louise'
Branch : London, 201-202 First Floor Upper Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EC1Y
Over the three years of my tenancy with Relocate-Me as the letting agent, I never an encountered any major issue and found them to be consistently easy to deal with and very prompt, friendly and ... Read Full Review
By : 'pompom'
Branch : London, 201-202 First Floor Upper Street
Services : Letting (As a Tenant)
Rent PCM : £440
Would you recommend ? : No
Postcode : EC1
When I first booked a viewing with their agent, it was a Friday afternoon so I had to run to the flat from my office in the City. The agent did not show up for half an hour and he was not picking up his phone either. I almost thought he stood me up. I liked the flat so much that I decided to put up ... Read Full Review
Above industry average based on my experience of renting similar flats in the same area. If you consider their service, I would say their fees and unreasonably high.

By : 'A'
Branch : London, 201-202 First Floor Upper Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : N21
An excellent and outstanding service throughout my experience. A very happy customer that would be more than happy to recommend Relocate-Me to potential ... Read Full Review
Good.


By : 'Marco'
Branch : London, 201-202 First Floor Upper Street
Services : Letting (As a Tenant)
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : N1
I used relocate me to help us to find a 3 bedroom property for our daughter that was going to study in the UK. Josh Gold was very efficient, professional and honest in what was available. Numerous properties were presented to us in a short time frame. We had the keys to the new chosen flat within a ... Read Full Review
Reasonable

By : 'Alexander'
Branch : London, 201-202 First Floor Upper Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : EN2
I personally dealt with Koru who was a very polite and knowledgable man about the industry and all the information I needed to deal with my properties. I felt so comfortable dealing with him and would definitely reccomend him to others. With 100% confidence they will be ... Read Full Review
Very good
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Last updated at 11/30/2, 12:00:00 AM by allAgents