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Head Office, Exmouth EX8
4.6/5, 67 Reviews
91% Recommended
50% sales valuation accuracy
78% letting valuation accuracy
100% sales fee satisfaction
87% letting fee satisfaction
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"We are a busy, working family ..."
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1 Star Review
By : '*'
Services : Letting(I am a Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : TQ13
11 Jan 2018
People found this helpful0
We are a busy, working family who rented this property for three years prior to purchasing our first home nearby. Overall, a chastening experience; one where we were left with the strong impression, in my opinion, that the agent has no real interest in tenants, only in serving their own interests and protecting those of the landlord. The process of returning the deposit seemed unnecessarily drawn out, leaving us without funds longer than necessary. In our view, the landlord dragged his heels with not returning or adequately addressing the deposit situation in the run up to Christmas and we believe the vacate team failed to adequately take control of the situation. The landlord/agent finally clarified his position over a month after check-out, in the sense of reasonable financial breakdown information given to us on what exactly he wished to claim for 'dilapidations'. Although there was no great detail in the breakdown provided in the specifics sent to us, I had to request a copy of the check out report before seeing this and didn't sign it. Around this point in the process, I asked whether the non-disputed amount could be returned and the possibility of the disputed amount resolved by arbitration. But this was not followed up as far as I can see, or in any event not explored or the possibilities of/outcome not fed back to us. Had it been clarified that it was an option for us, this was something we would more than likely have taken, leaving the landlords claim to be resolved elsewhere. Following our counter offer (providing far more information and rationale than we had seen to date in the landlord's position), he held the deposit over the Christmas/New Year period before offering a 'middle ground' figure â albeit far closer to his original figure â which we accepted on the basis that a critical, family situation arose just after Christmas meaning we now have other priorities in the months and perhaps years ahead. A significant amount (about 30%) was deducted, which alongside agents 'check out fee' and our own contribution of £125 to get the downstairs carpets professionally cleaned represented an overall cost of nearly £500 to simply move-on; a very large amount for a working couple and family who overall took good care of the home, fair wear and tear excepted, and acted in good faith. This reduced figure was finally credited to my account not too far off two calendar months following our move-out date. Whether or not the timescales involved are considered 'normal' or within policies, I don't know. But, in our view, it wasn't reasonable, respectful or acceptable. Put simply, we would normally have sought further arbitration over the deposit or pursued complaints â however, given we have other priorities (and believe the complaints process to be futile) now we must be content to move-on to more important things and advise others how to avoid a similar experience to ours.
Comments on Agent Fees
Quite possibly the same fees, give or take, that most agents are allowed to charge
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By : Kai Logan
12 Jan 2018Dear *, thank you for taking the time out to write a review and can we firstly say that we are disappointed that you were not happy having rented a property through us. We try extremely hard to ensure the service we provide and the systems we have in place make it an easier experience. Having taken some time to look at the file I can see that the festive period did slightly affect a couple of the points you mention but we generally look at these situations and use them to see how we can improve, which is what we will do in this instance. I'm sure you appreciate we must take our clients instructions and then relay them on to you and where there are dilapidation this extends the time it takes to return the deposit as we have to carry out research into what is a fair amount to deduct. Should you wish to contact us further regarding this situation please email Kailogan@beagroup.co.uk.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50.00% | 100% | £164,500 | £164,500 |
| Lettings | 78% | 87% | £325 | £1,500 |
Areas covered
- EX8
Address
Bradleys Estate Agents
7 Stevenstone Road, Exmouth, Devon
EX8 2EA
01395 224700
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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1 Star Review
By : 'Charis'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : EX2
24 Aug 2022
People found this helpful0
Very unprofessional and was treated so unfairly, after no fault of my own I still lost my money through this office. Shocking behaviour for estate... Read Full Review
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Harassment. ...
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1 Star Review
By : 'Disappointed'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : TQ13
7 Jul 2022
People found this helpful0
Bradleys Estate Agents rental department allowed our landlords representative to consistently harass us. She refused to give us notice of her visiting the property or to give us notice of contractors coming to the property to carry out work. One occasion she gave permission to gardeners to enter... Read Full Review
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By : Kai Logan
11 Jul 2022We have, as you know, reminded the Landlord and their representatives on a number of occasions as to the correct procedures for visiting a property. However, we cannot control the actions of a third...
Highly professional and ...
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5 Star Review
By : 'Charlotte'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EX2
17 Apr 2020
People found this helpful0
Thank you for a very thorough and professional response to a maintenance issue that arose unexpectedly. I was really impressed at Shannon's approach to the problem, and at her efforts not only to resolve it but also to keep in communication to let me know what was happening along the way.... Read Full Review
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If you are a tenant then ...
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1 Star Review
By : 'Deborah'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : PL14
30 Dec 2019
People found this helpful0
We have been waiting for 23 days for our bond to be returned. The "vacate" team which seems to consist of one person, has failed to keep us informed and has ignored numerous emails. Now to top it all off they want to charge us for leaving even though the landlord gave us 2 months notice... Read Full Review
Comments on Agent Fees
Disgusting! Don\'t use them
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By : Kai Logan
2 Jan 2020Dear Deborah, thank you for taking the time to write a review, all feedback enables us to improve our service, something that we take very seriously. It appears by the vast notes on our computer...
Having had mixed service from ...
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5 Star Review
By : 'Graham'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : EX9
4 Oct 2019
People found this helpful0
Having had mixed service from other agents it was incredibly refreshing to deal with Emma who was incredibly helpful and professional. I would contact her immediately if I needed help. Thank you so... Read Full Review
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Very helpful team of people, ...
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5 Star Review
By : 'Joe'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EX1
25 Sept 2019
People found this helpful0
Very helpful team of people, I mainly dealt with Emma and she made it as easy as she could, would be happy to use them... Read Full Review
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Highly Recommend Karen from ...
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5 Star Review
By : 'Kaarina'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : PL3
23 Jun 2019
People found this helpful0
Karen took on our sale. She worked on our case daily due to delays from the chain. She made sure we got all the information needed and kept in contact all the time. The experience of selling was very stressful due to the delays and Karen would always be there to reassure us and do as much as... Read Full Review
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fantastic ...
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5 Star Review
By : 'Jgarland'
Services : Letting (As a Owner)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : PL1
8 Dec 2018
People found this helpful0
I have been a landlord for almost 20 years and have used numerous agents over the years. I have found that the Bradleys Head office is the most efficient and professional service I have ever had. I transferred a large number of properties to Bradleys with numerous complicated historic problems. And ... Read Full Review
Comments on Agent Fees
Excellent Fees and they tell you exactly what you will pay
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Repairs ...
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5 Star Review
By : 'Larkspur'
Services : Letting (As a Owner)
Rent PCM : £725
Would you recommend ? : Yes
Postcode : EX10
10 Sept 2018
People found this helpful0
The tenant had a problem with an electrical fault tripping the RCD unit. Emma sorted it out the same day: from receiving the tenants call to contacting us for permission to proceed to the electrician completing the work. Satisfied tenant, satisfied... Read Full Review
Comments on Agent Fees
Reasonable
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Maintenance carried ...
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5 Star Review
By : 'Elizabeth'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EX10
3 Sept 2018
People found this helpful0
I was very impressed with the excellent communication from Emma. She was very empathetic and understood my urgency. The electrician arrived in good time and was on the case, solving the... Read Full Review
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Friendly and very ...
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5 Star Review
By : 'Anne'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : TQ2
27 Aug 2018
People found this helpful0
Emma at Bradley's Maintence is an absolute star! She dealt with a complex emergency call with energy, efficiency and kindness. Emma kept me informed of progress, and always had a solution. I cannot thank her... Read Full Review
Comments on Agent Fees
Reasonable
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Excellent response to ...
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5 Star Review
By : 'T'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : PL9
22 Aug 2018
People found this helpful0
Super quick arrangement of attendance of plumber for toilet leaking/spraying water from pipe. Couldn't have asked for better service thank... Read Full Review
Comments on Agent Fees
Unsure as not applicable for me a a tenant.
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Lettings ...
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5 Star Review
By : 'Rod'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : EX4
17 Aug 2018
People found this helpful0
I have always received excellent service from the whole team, especially Dawn. They take the hassle out of property... Read Full Review
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Peace of mind as an overseas ...
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5 Star Review
By : 'Mrs'
Services : Letting (As a Owner)
Rent PCM : £625
Would you recommend ? : Yes
Postcode : PL6
16 Aug 2018
People found this helpful0
Personal touch with prompt replies and great timely general communication. Honestly I feel my property is being managed by a family... Read Full Review
Comments on Agent Fees
Acceptable
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Tenant ...
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5 Star Review
By : 'Kate'
Services : Letting (As a Owner)
Rent PCM : £875
Would you recommend ? : Yes
Postcode : PL2
16 Aug 2018
People found this helpful0
Dawn is great at providing me, as a landlord, with timely & accurate information regarding any maintenance issues. She follows up with the tenants & me & helps resolve issues to everyone's... Read Full Review
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Letting ...
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4 Star Review
By : 'Peter'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : EX9
15 Aug 2018
People found this helpful3
Bradleys have acted as agents for letting my property in Budleigh for the last 2 years . I have been impressed by their attention to detail and the courtesy that all the staff from the local office through to the letting department have shown. My experience has been all... Read Full Review
Comments on Agent Fees
value for money !!
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Prompt and ...
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5 Star Review
By : 'RJWilkin'
Services : Letting (As a Tenant)
Rent PCM : £595
Would you recommend ? : Yes
Postcode : TR27
14 Aug 2018
People found this helpful0
Always understandable and very prompt with enquires and concerns and always calls back to see how things are, plus if anything else needs... Read Full Review
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Service & ...
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5 Star Review
By : 'Charles'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EX8
14 Aug 2018
People found this helpful0
Jade was great! Superb communication! Sorted It very quickly and was it was completely stress free. Thank you for all your... Read Full Review
Comments on Agent Fees
Good
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Great ...
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5 Star Review
By : 'E-l'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EX4
13 Aug 2018
People found this helpful0
Our Problem was solved quickly and had someone come out within days to look at the job, work done... Read Full Review
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Really quick responding and ...
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5 Star Review
By : 'Harriet'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EX8
13 Aug 2018
People found this helpful0
Shannon was really helpful and attentive to our matinence report. She communicated with us well, keeping us up to date and checking that all work was completed with in a good time frame. Thank you... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 8/5/2016, 2:04:19 AM by allAgents
