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Crystal Palace, London SE19
4.6/5, 796 Reviews
93% Recommended
80% sales valuation accuracy
79% sales fee satisfaction
Streets Ahead has one of the best estate agent branches in the Crystal Palace area. Our office is located on Westow Street in the heart of the towns commercial and shopping area. If you are traveling by public tr
ansport, you can reach us through the main Crystal Palace railway station. Streets Ahead Crystal Palace cover property sales and lettings in and around the town.
Streets Ahead are multi-award winning estate agents. Since 2010 we have received 29 awards nationwide. We are most proud of our Sunday Times and The Times awards which are judged by property professionals. For 3 years in a row, we have been recognised with a gold medal in Best Customer Service. This award means everything to us since it reflects on our dedication, hard work, and training to provide the best possible tailored service to each client. Winning such titles helps us grown, hire the best staff and offer great development opportunities to retain our best staff members. Another award we are proud of is Silver in Property Management. Any lettings agency in Crystal Palace would argue that managing landlords and tenants is the hardest job. We are very happy to be recognized in the challenging work of property management.
Why Streets Ahead in Crystal Palace?
We have been serving clients in South East London for more than 25 years. We have over 90 property professionals working in our branches across London. Each of our offices is open 7 days a week for your convenience. Crystal Palace Estate agents provide services including property sales, lettings, investments, new buildings and land purchases.Streets Ahead are multi-award winning estate agents. Since 2010 we have received 29 awards nationwide. We are most proud of our Sunday Times and The Times awards which are judged by property professionals. For 3 years in a row, we have been recognised with a gold medal in Best Customer Service. This award means everything to us since it reflects on our dedication, hard work, and training to provide the best possible tailored service to each client. Winning such titles helps us grown, hire the best staff and offer great development opportunities to retain our best staff members. Another award we are proud of is Silver in Property Management. Any lettings agency in Crystal Palace would argue that managing landlords and tenants is the hardest job. We are very happy to be recognized in the challenging work of property management.
Crystal Palace area guide
It is the main area where five London borough meets, including Croydon, Bromley and more. Crystal Palace has a busy central area, known as The Triangle, where you can find most of the towns trendy bars, restaurants, and shops. Most of the residential properties in the area are rental apartments in converted period houses, split level maisonettes, terraced houses and more. If you would like to find out about current properties available in Crystal Palace, do not hesitate to visit our website or contacts our estate agents branch directly.
"If I could I would give zero..."
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1 Star Review
Nick
Autumn
By : 'Donna'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : SE19
6 Sept 2017
People found this helpful5
If I could I would give zero stars as a rating as that is a more accurate rating. I am sorry to say that these two individuals, Nick and Autumn, are two of the rudest, most dishonest "professionals" I have had to deal with. They have constantly lied to me. Firstly, I had to ask Autumn to take me to the property to view it, something I have never had to ask an agency to do as this is part of the required service they provide. Then as soon as my holding deposit was received, it became difficult to reach Autumn by phone or email when previously it was not. I was asked to meet the landlord the following Saturday exactly a week from when I paid the holding deposit. Even though I made it clear via email and verbally that I would be available to meet the landlord on the Saturday 26, August, the agency did not confirm that we would be meeting that day. I ended up meeting the landlord on my own on Friday 01, September because Autumn refused to take me, a week later because that's when the landlord was next available. During this meeting with the landlord, he refused to do things he had agreed to do when I made my request and paid my holding deposit two weeks before. The things he refused to do which he had agreed to were putting sockets in the kitchen as there were none to plug things in without using an extension chord, and he refused to provide a letter box. The letter box was needed as the property was marketed as having it's own front door yet there was no slot for me to receive my post! I did not want the landlord handing me my post so I asked for a letter box to which he agreed two weeks prior. During the viewing, the landlord actually suggested that I use an extension chord for a microwave, toaster, and kettle as the council had told him he could not add sockets as they would be too close to the sink! Yet, he thought using an extension chord for the same purpose as the sockets would be OK! I asked the Autumn for a refund on Friday 01, September. I was not happy the previous day when Autumn refused to take me to this viewing. She actually told me to look up how to get there myself! She claimed that agents don't usually meet the landlord with prospective tenants. The landlord was surprised to see me without Autumn and told me that Autumn had told him that she would be accompanying me. He told me that he was unhappy with how the agency had been doing things and that he had taken time off work to meet with me the previous Saturday. I explained to him, that I had planned to meet him the Saturday and told Autumn I was available but Autumn did not respond when I proposed a time to meet Saturday. Since Friday 01, September, I have been trying to get my refund for the holding deposit paid two weeks ago for £350. First I was told they would give me a same day refund. Then I was told it would take 3 working days. I called on Saturday and eventually spoke to the manager who promised I would have the money showing in my account Monday. I have been chasing this everyday since as it is still not in my account. This morning, I was given the run around again when I was told that my call could not be transferred which is something I have not been told before. Also this morning, 06, September, Autumn sent me an email with a screen shot showing they have only started processing my refund yesterday noon instead of Friday as she had confirmed via email Friday. I have made a formal complaint after being in contact with the Property Ombudsman and I am seeking compensation for monetary loss resulting in delay of me being able to get a property while awaiting my refund, as well as the extra stress caused throughout the past three weeks due to the irresponsible handling of this move. I was trying to move out before my rent is due and it is now due! If necessary, I will be taking this to small claims court. Sincerely, Donna
Comments on Agent Fees
I think the fees are higher than they should be.
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 80.00% | 79.00% | £250,000 | £777,500 |
Address
Streets Ahead
4 - 8 Westow Street, London, Greater London
SE19 3AH
020 8653 9222
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Streets Ahead Branches (View All 7)
I have have found streets ...
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1 Star Review
By : 'Lesley'
Services : Letting (As a Owner)
Rent PCM : £1400
Would you recommend ? : No
Postcode : CRO
29 Aug 2024
People found this helpful4
I have have found streets ahead to be the worst agent I have ever had to deal with. They do not return calls, take 3-4 days to reply to emails, always changing staff, when you call you can never get put through as the agent you want is off or on another call or in meetings they don't get back... Read Full Review
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It was a wonderful experience ...
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5 Star Review
By : 'Lukman'
Services : Letting (As a Tenant)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SE19
6 Nov 2023
People found this helpful0
It was a wonderful experience dealing with Street Ahead, in particular Autumn Bailey and Emma. I have been searching with different companies before I knew about Street Ahead and immediately with the way they conduct their business, their customer service is second to none, I was completely... Read Full Review
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I am very pleased with the ...
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5 Star Review
By : 'Theresa'
Services : Letting (As a Tenant)
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : SE19
15 Dec 2022
People found this helpful0
I am very pleased with the help Gemma gave me when I was looking for a property to rent, very... Read Full Review
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Great costumer ...
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5 Star Review
By : 'Basak'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE20
19 Nov 2022
People found this helpful0
Great costumer service. We would like to thank to Enzo and Emma for their friendly and helpful approach. We didn't have a single problem and they were very responsive thoughout the whole process.Overall very satisfied with the service and happy to... Read Full Review
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TERRIBLE, DODGY ...
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1 Star Review
By : 'Reviews'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CR0
2 Nov 2022
People found this helpful1
AVOID THIS COMPANY AT ALL COST ! They are dodgy , unreliable, have loads of attitude even the manager whom I spoke with was full of it. I went to view a property and it wasn’t even the one shown to me before hand. They want to take a few from me then tell me the property has been rented ... Read Full Review
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Finding a house in london is ...
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5 Star Review
By : 'Taraash'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE19
22 Oct 2022
People found this helpful0
Finding a house in london is as it is stressful, and to do it in this climate was even more difficult until we found Enzo and Gemma! Gemma showed us the house while Enzo dealt with documentation. They were both warm, friendly and helpful from the first instance. Enzo was unassuming, and always... Read Full Review
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Enzo and Emma of street ahead ...
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5 Star Review
By : 'EDOBOR'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE27
13 Oct 2022
People found this helpful0
Enzo and Emma of street ahead are wonderful people. They have made my experience wonderful and lovely. Thanks guys.... Read Full Review
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Pleasure to deal with! Enzo ...
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5 Star Review
By : 'Lara'
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SE27
26 Aug 2022
People found this helpful0
Pleasure to deal with! Enzo was fantastic, really understood what I was looking for and never gave up finding me my perfect place. 5stars, thank you... Read Full Review
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I was able to find my first ...
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5 Star Review
By : 'Esthee'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE19
21 Feb 2022
People found this helpful0
I was able to find my first flat with the help of Gemma Greasley.She was really kind and supportive throughout the whole... Read Full Review
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Very positive experience with ...
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5 Star Review
By : 'Sam'
Services : Letting (As a Tenant)
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SE20
16 Feb 2021
People found this helpful0
Very positive experience with Streets Ahead. Dan and Emma made the process seamless from start to finish. Would 100%... Read Full Review
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Very happy with the whole ...
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5 Star Review
By : 'Andreea'
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : SE19
16 Feb 2021
People found this helpful0
I am extremely thankful to Daniel and Emma at Streets Ahead Crystal Palace , for their excellent customer service , great communication and efficiency. My journey to renting a flat in the area has been made extremely easy to navigate and I couldn’t be more grateful . Thank you guys for... Read Full Review
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Dan is professional and very ...
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5 Star Review
By : 'Sandy'
Services : Letting (As a Tenant)
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : SE19
14 Dec 2020
People found this helpful0
Dan is professional and very pleasant person .I explain what I need and he find a perfect house for my family !Really nice person and positif attitude... Read Full Review
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Great and very fast service ...
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5 Star Review
By : 'Vanesa'
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SW9
1 Dec 2020
People found this helpful0
Great and very fast service from Dan and Emma. I finally got a nice apartment, something that it was being very difficult. Highly... Read Full Review
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Can't thank Emma and ...
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5 Star Review
By : 'James'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE22
27 Nov 2020
People found this helpful0
Can't thank Emma and Libby enough for all their hard work in getting us out new flat. Easy process with faultless... Read Full Review
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I can not speak highly enough ...
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5 Star Review
By : 'Stefanie'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BR3
11 Mar 2020
People found this helpful0
I can not speak highly enough of Gemma, she went above & beyond helping me. She was easily reachable, and was so friendly and made the whole experience stress free for me. She honestly has been a total... Read Full Review
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Gemma was as usual amazing!! ...
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5 Star Review
By : 'Rita'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE19
28 Feb 2020
People found this helpful0
Gemma was as usual amazing!! She assisted us the last time we moved and again this time. Very professional and helpful with every detail!! It’s always a very positive experience when dealing with... Read Full Review
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I am so grateful to have ...
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5 Star Review
By : 'Sherrelle'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE19
30 Sept 2019
People found this helpful0
I am so grateful to have Christopher Blake (Crystal Palace branch) assist me with my property search. Christopher has continued to go above and beyond in assisting me for example even when the property that I have enquired about is not covered in his branch he has booked appointments for me to... Read Full Review
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Very happy with the service ...
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5 Star Review
By : 'Galina'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE19
26 Sept 2019
People found this helpful0
Very happy with the service provided by Gemma .She was very professional and accommodating to our needs .Highly recommended to work with... Read Full Review
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Gemma Greasley was absolutely ...
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5 Star Review
By : 'Gene'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE20
25 Sept 2019
People found this helpful0
Gemma Greasley was absolutely amazing she was professional polite and positive but very honest . Everytime we arranged to meet at a property she was always there on time not once was she late ,always there waiting to meet me with an outstretched hand and that lovely smile. I will definitely... Read Full Review
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Daniel Drury was very helpful ...
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5 Star Review
By : 'Mario'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE19
12 Sept 2019
People found this helpful0
Daniel Drury was very helpful and very professional in dealing with new clients looking for a flat to rent. He made our move very easy and smoothly without any hassles. I would highly recommend Mr Drury for his exemplary and outstanding performance in his job. Wishing all agents of StreetsAhead... Read Full Review
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