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Glasgow, G1
4.3/5, 552 Reviews
84% Recommended
100% sales valuation accuracy
86% letting valuation accuracy
86% sales fee satisfaction
86% letting fee satisfaction
This company is no longer in business.
Fineholm is one of the leading property managers, letting and estate agents across Scotland’s central belt.
We have 40 years experience in the property market and offer high quality property management services, buy to let advice, property acqusition and estate agency services. We manage thousands of properties
across Glasgow and Edinburgh, and can help you find your dream hom or acquire a fantastic buy to let investment.
"As you can tell from numerous ..."
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1 Star Review
Pamela
By : 'Sam'
Services : Letting(As a Prospective Landlord/Tenant)
Rent PCM : £500
Would you recommend ? : No
Postcode : G73
20 Sept 2017
People found this helpful1
As you can tell from numerous complaints..You only deal with Fineholm at your own risk as they don't care about clients and the poor service you. Just spoke to their manager about their poor rating & about my experience with them and she is totally fine with that. *They ask u to keep huge deposits and keep u waiting for days if not weeks & can come back to you at any time to tell u the property is not available. It took them 2 days to show the property to my spouse and after calling to tell her it's available to rent, they claim it will take more than a week to check the inventory in a 1 bedroom flat and days later they claim the landlord says he's not renting anymore. *It's evident in our interaction their tenants and customers come last and the manager herself she doesn't care about the poor service and their ratings. Deal with them at your own risk!
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By : Dawn Blackwood
21 Sept 2017Hi Sam, I was really shocked to see your review and must be candid in my reply as the majority of your comments are untrue. Firstly, you have not experienced weeks waiting time, your viewing was on 12/9/17, you expressed interest, we contacted our landlord and came back to you on 14/9/17 to be told that you'd found another property, you then came back to us on 19/9/17 asking to go ahead and were informed on 20/9/17 that the landlord didn't wish to accept the tenancy as you were not prepared to provide a financial/income reference. I appreciate you offered to pay 6 months in advance but as explained the landlord was concerned as to what would happen after the initial term without an income reference. You didn't pay a holding deposit, you told us you sent £100 to our bank but we never received it. Also, when you spoke with me in the office I did not say that I was okay or happy with the negative reviews, you asked if I was aware of them and I said yes, as with the majority of Agents we have both positive and negative reviews and that I didn't think you'd received negative customer service when you'd been in our office earlier and reiterated why the landlord had refused your proposal. i would also remind you that when you were in our office you told us you'd had bad experiences with other agencies, perhaps your frustration is more with them than Fineholm. I would also comment on your aggressive attitude in the office which resulted in our Director having to intervene and your false accusations of racism which we would refute strongly.
By : Samuel
22 Sept 2017It's very unfortunate you'd get on here and lie just as you did this morning claiming you only received my funds this morning when indeed you received the funds on wednesday. I see you are only concerned now because of the review yet you failed to respond to my last message. If you claim the landlord refuse to rent to me based on the reference or financial reference then why didn't you respond when I told you I have that readily available? You were the same people who claimed it wasn't necessary because it's my first time in the U.K and I'm paying all 6 months upfront. Why did you also send me your bank details to pay the holding fee if you claim the landlord was not prepared to rent? When I came to your office you asked me to pay £150 more and wait for about a week for you to check your inventory which is usually the norm to find excuses to rent it out to another person, this is evidenced in your numerous negative reviews. I asked what happens if after a week you tell me it's been rented out but your answer was not satisfactory. Your response doesn't even add up because it's so obvious you are telling lies. Accusing me of being aggressive because I'm a well built black guy says it all, just the type of false stereotype perpetuated by racists like you. How did you director intervene? And how was I aggressive? Maybe you should try and back your accusations up because your poor reviews on google says it all.
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 86% | £46,000 | £212,000 |
| Lettings | 86% | 86% | £350 | £2,000 |
Areas covered
- All G postcodes
- All ML postcodes
- G1
- G2
- G3
- G4
Address
Fineholm
114 Union Street, Glasgow, City of Glasgow
G1 3QQ
0141 221 7993
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Fineholm Branches (View All 2)
I would like to thank Taryn ...
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5 Star Review
By : 'Sonya'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G3
23 Feb 2022
People found this helpful0
I would like to thank Taryn for being so efficient and fast responding to all our enquiries. It is truly appreciated by... Read Full Review
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Extremely transparent about ...
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5 Star Review
By : 'Jason'
Services : Letting( Property Management )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : G11
9 Feb 2022
People found this helpful0
Extremely transparent about their service, requirements of the landlord, etc. Very helpful. Took the time to explain what we needed to... Read Full Review
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Leaks, faults, no repairs, no ...
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1 Star Review
By : 'Mark'
Services : Letting( As a Tenant )
Rent PCM : £975
Would you recommend ? : No
Postcode : G3
25 Jan 2022
People found this helpful1
Leaks, faults, no repairs, no response. An exhausting 2years of appalling service or lack of. Not to be relied on or trusted to respond or honour commitments. Treat tenants as a commodity. Moved in to a temporary repair in the ceiling, moved out to repair having fallen off and water freely... Read Full Review
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Highly satisfied customer ...
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5 Star Review
By : 'Chithraanjane'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G31
12 Jan 2022
People found this helpful0
Highly satisfied customer experience from Taryn, very helpful & comfortable conversation. Your excellent work is always appreciated Taryn Thank you... Read Full Review
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Fineholm in ...
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5 Star Review
By : 'Luz'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G14
14 Oct 2021
People found this helpful0
Caroline and Stephanie have been absolutely wonderful in helping my daughter find a flat near the University of Glasgow. R is a post graduate student studying Information Management and Preservation at the university. Her goal was to live in her own apartment in Glasgow; Stephanie and Caroline... Read Full Review
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Caroline Connelly in ...
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5 Star Review
By : 'C'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : G13
19 Aug 2021
People found this helpful0
Caroline Connelly in Maintenance section is just super! Both my flats were up for re letting recently and Caroline was super organised and responsive had solutions that took the stress off me. My Dad would normally pop up between lets but he has not been well and what I thought would be a real... Read Full Review
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Unprofessional ...
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1 Star Review
By : 'Jay'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £495
Would you recommend ? : No
Postcode : G40
17 Aug 2021
People found this helpful0
The agent I spoke to on the phone, whose name I did not get, was unhelpful and unprofessional. I understand that this is a busy time, but I work evenings, and so the agent telling me to "call within a few hours of a property being listed" was incredibly unhelpful, and in my opinion,... Read Full Review
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Caroline C. has been an asset ...
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5 Star Review
By : 'Evangelos'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G11
16 Aug 2021
People found this helpful0
Caroline C. has been an asset for Fineholm! She dealt with every issue professionally, effectively, efficiently, and in a timely... Read Full Review
Comments (0)Was this helpful?:
Great ...
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5 Star Review
By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G51
23 Jun 2021
People found this helpful0
Great service, the gentleman that dealt with me Taryn always replied to my emails and questions quickly, the whole process was... Read Full Review
Comments (1)Was this helpful?:
By : Taryn
24 Jun 2021Thanks John i am glad you found the process very...
Innovative, quick and ...
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5 Star Review
By : 'Adomas'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : G1
16 Jun 2021
People found this helpful0
Innovative, quick and painless experience! Taryn was quick with answers and giving essential information, Vouch application process was excellent and very user... Read Full Review
Comments (1)Was this helpful?:
By : Taryn
16 Jun 2021Thank you for the feedback and we are glad you found it to be a very smooth...
Great service so far. Any ...
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5 Star Review
By : 'Joseba'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G20
21 May 2021
People found this helpful0
Great service so far. Any issues, questions or complaints are dealt with efficiency and seriousness. I am happy to continue being a tenant with this company. Caroline has been a great maintenance manager so far. Thanks very much for your... Read Full Review
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Taryn brown was amazing!!He ...
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5 Star Review
By : 'Julia'
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : G51
12 May 2021
People found this helpful0
Taryn brown was amazing!! He helped me a lot and is been really nice and patient answering my questions. I'll be moving to glasgow from london and most of the people had a problem of me not doi g viewings and he never had any problem.. is more he helped a lot and made me feel he is got... Read Full Review
Comments (1)Was this helpful?:
By : Taryn
12 May 2021Thank you for the kind review and it was a pleasure to help you with this...
Recently Microwave exploded ...
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5 Star Review
By : 'Stephen'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G69
8 Apr 2021
People found this helpful0
Recently Microwave exploded .. Needed a replacement and Linda sorted it. Excellent and efficient service from Linda .. Thank you... Read Full Review
Comments (0)Was this helpful?:
Kind, efficient and a ...
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5 Star Review
By : 'Shannon'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G52
18 Mar 2021
People found this helpful0
Our boiler recently broke for over a week which was frustrating but Linda was brilliant throughout it all. She did all she could to get the new boiler approved promptly and kept us updated each day with progress updates - even sending emails after 9 o’clock at night. We have had many... Read Full Review
Comments (1)Was this helpful?:
By : Linda Thomson
19 Mar 2021Hi Shannon, thank you very much for your kind words and patience throughout a very frustrating time for you and your flatmate. I was more than happy to assist and furnish you with updates which...
Recently our hot water and ...
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5 Star Review
By : 'Kirsten'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G31
20 Feb 2021
People found this helpful0
Recently our hot water and heating was closed off due to issues with the boiler. This resulted in an 8 day period were we were left without heating and hot water. Having had issues with Fineholm at the beginning of our tenancy I was especially anxious to see how the situation would be... Read Full Review
Comments (1)Was this helpful?:
By : Linda Thomson
20 Feb 2021Hi Kirsten, I know it was a very distressing time for you during one of the coldest weeks of the year, however, it was a pleasure dealing with the issue from start to finish resulting in a new boiler ...
Excellent service from Linda ...
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5 Star Review
By : 'Michael'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : G11
12 Feb 2021
People found this helpful0
Excellent service from Linda Thomson with organising the replacement boiler for my property and dealing with my tenant, who was reluctant to allow access to have the boiler replaced. Great communication to me from Linda... Read Full Review
Comments (2)Was this helpful?:
By : Linda Thomson
13 Feb 2021Hi Michael, thank you for the kind words, it has been a pleasure arranging the boiler replacement for your property and eventually reaching a satisfactory resolution for...
Fantastic ...
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5 Star Review
By : 'Kieran.'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G73
3 Feb 2021
People found this helpful0
Linda has been great throughout our time living in thia flat. She is quick to fix issues for us, I would usually have an issue in the evening, and she is still quick to respond back. Such a good... Read Full Review
Comments (1)Was this helpful?:
By : Linda Thomson
4 Feb 2021Hello Kieran, thank you very much for the kind words, it is always a pleasure to speak with you in order to resolve issues within the...
Negative ...
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1 Star Review
By : 'Hina'
Services : Letting( As a Tenant )
Rent PCM : £548
Would you recommend ? : No
Postcode : G52
27 Jan 2021
People found this helpful4
No matter how ideal the property seems, DO NOT rent it from fineholm. You might think you'd be able to deal with it, but the stress they make you go through after you move it is not going to be worth anything! I give them -5 stars. Please read through all the comments before you decide. I was ... Read Full Review
Comments (0)Was this helpful?:
Fineholm made letting out my ...
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5 Star Review
By : 'FS'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : G44
14 Jan 2021
People found this helpful0
Fineholm made letting out my flat a very straightforward process. Their knowledgeable, friendly team provided advice and guidance at every stage. Tenants were found within a week of the property being advertised and moved in soon after. This is my second time using Fineholm and I definitely can... Read Full Review
Comments (1)Was this helpful?:
By : taryn
14 Jan 2021Thank you for the review and we are really pleased you were happy with the service we...
Maintenance ...
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5 Star Review
By : 'Audrey'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : PA8
13 Jan 2021
People found this helpful0
I have been a tennant for a long time, and I fine Linda Thomson excellent with maintenance isssues I have, quick responses and gets the job done, also a pleasure to liaise with, also shelagh from accounts is excellent also Thankyou for all your help Audrey... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11/1/2017, 9:01:29 AM by allAgents
