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Head Office, Exmouth EX8
4.6/5, 67 Reviews
91% Recommended
50% sales valuation accuracy
78% letting valuation accuracy
100% sales fee satisfaction
87% letting fee satisfaction
No description for branch.
"Considering the customer..."
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1 Star Review
Nick
By : 'Dave'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : TQ14
16 Mar 2017
People found this helpful3
Considering the customer service reviews I've read I can only presume most people needed the service where as an exiting Tenant the customer service I received from Mr. Edwards was appalling. At the start of the rental I notified in writing the specific dates we needed the rental from and to and that was accepted by the branch. Have now been given notice to vacate the property 4 days earlier than had been agreed. I have been in contact and was told the only option was to try to extend the lease by a couple of days however this was refused. When I questions the Office Manager at Head office (Mr. Edwards) All I got was hard luck nothing to do with us your agreement is with the land lord! Not even an apology or an admittance they had made the mistake even though they set up the dates with the land lord in the first place . We now have a problem of having to find temporary accommodation and the hassle of a double move. His final comment was I have noted your comments and I am unable to assist further. In other words go away! Shame a company with such a good reputation has this attitude at senior level. They cant need the business.
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By : Kai Logan
17 Mar 2017Whilst we are most disappointed to hear that you were not satisfied with the service you received, the contract could have been changed by either party when a change of circumstances occur, which was the case in this instance. I understand that this was explained to you at the time. We take customer service extremely seriously and continually look to improve our service so appreciate the time you have taken to write a review so we can look at whether we could have improved in this case. Should you wish to discuss the matter further, please feel free to email directly; kailogan@beagroup.co.uk. Thank you.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50.00% | 100% | £164,500 | £164,500 |
| Lettings | 78% | 87% | £325 | £1,500 |
Areas covered
- EX8
Address
Bradleys Estate Agents
7 Stevenstone Road, Exmouth, Devon
EX8 2EA
01395 224700
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Bradleys Estate Agents Branches (View All 34)
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1 Star Review
By : 'Charis'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : EX2
24 Aug 2022
People found this helpful0
Very unprofessional and was treated so unfairly, after no fault of my own I still lost my money through this office. Shocking behaviour for estate... Read Full Review
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Harassment. ...
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1 Star Review
By : 'Disappointed'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TQ13
7 Jul 2022
People found this helpful0
Bradleys Estate Agents rental department allowed our landlords representative to consistently harass us. She refused to give us notice of her visiting the property or to give us notice of contractors coming to the property to carry out work. One occasion she gave permission to gardeners to enter... Read Full Review
Comments (1)Was this helpful?:
By : Kai Logan
11 Jul 2022We have, as you know, reminded the Landlord and their representatives on a number of occasions as to the correct procedures for visiting a property. However, we cannot control the actions of a third...
Highly professional and ...
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5 Star Review
By : 'Charlotte'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX2
17 Apr 2020
People found this helpful0
Thank you for a very thorough and professional response to a maintenance issue that arose unexpectedly. I was really impressed at Shannon's approach to the problem, and at her efforts not only to resolve it but also to keep in communication to let me know what was happening along the way.... Read Full Review
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If you are a tenant then ...
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1 Star Review
By : 'Deborah'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PL14
30 Dec 2019
People found this helpful0
We have been waiting for 23 days for our bond to be returned. The "vacate" team which seems to consist of one person, has failed to keep us informed and has ignored numerous emails. Now to top it all off they want to charge us for leaving even though the landlord gave us 2 months notice... Read Full Review
Comments on Agent Fees
Disgusting! Don\'t use them
Comments (1)Was this helpful?:
By : Kai Logan
2 Jan 2020Dear Deborah, thank you for taking the time to write a review, all feedback enables us to improve our service, something that we take very seriously. It appears by the vast notes on our computer...
Having had mixed service from ...
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5 Star Review
By : 'Graham'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX9
4 Oct 2019
People found this helpful0
Having had mixed service from other agents it was incredibly refreshing to deal with Emma who was incredibly helpful and professional. I would contact her immediately if I needed help. Thank you so... Read Full Review
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Very helpful team of people, ...
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5 Star Review
By : 'Joe'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX1
25 Sept 2019
People found this helpful0
Very helpful team of people, I mainly dealt with Emma and she made it as easy as she could, would be happy to use them... Read Full Review
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Highly Recommend Karen from ...
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5 Star Review
By : 'Kaarina'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PL3
23 Jun 2019
People found this helpful0
Karen took on our sale. She worked on our case daily due to delays from the chain. She made sure we got all the information needed and kept in contact all the time. The experience of selling was very stressful due to the delays and Karen would always be there to reassure us and do as much as... Read Full Review
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fantastic ...
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5 Star Review
By : 'Jgarland'
Services : Letting( As a Owner )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : PL1
8 Dec 2018
People found this helpful0
I have been a landlord for almost 20 years and have used numerous agents over the years. I have found that the Bradleys Head office is the most efficient and professional service I have ever had. I transferred a large number of properties to Bradleys with numerous complicated historic problems. And ... Read Full Review
Comments on Agent Fees
Excellent Fees and they tell you exactly what you will pay
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Repairs ...
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5 Star Review
By : 'Larkspur'
Services : Letting( As a Owner )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : EX10
10 Sept 2018
People found this helpful0
The tenant had a problem with an electrical fault tripping the RCD unit. Emma sorted it out the same day: from receiving the tenants call to contacting us for permission to proceed to the electrician completing the work. Satisfied tenant, satisfied... Read Full Review
Comments on Agent Fees
Reasonable
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Maintenance carried ...
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5 Star Review
By : 'Elizabeth'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX10
3 Sept 2018
People found this helpful0
I was very impressed with the excellent communication from Emma. She was very empathetic and understood my urgency. The electrician arrived in good time and was on the case, solving the... Read Full Review
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Friendly and very ...
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5 Star Review
By : 'Anne'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TQ2
27 Aug 2018
People found this helpful0
Emma at Bradley's Maintence is an absolute star! She dealt with a complex emergency call with energy, efficiency and kindness. Emma kept me informed of progress, and always had a solution. I cannot thank her... Read Full Review
Comments on Agent Fees
Reasonable
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Excellent response to ...
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5 Star Review
By : 'T'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PL9
22 Aug 2018
People found this helpful0
Super quick arrangement of attendance of plumber for toilet leaking/spraying water from pipe. Couldn't have asked for better service thank... Read Full Review
Comments on Agent Fees
Unsure as not applicable for me a a tenant.
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Lettings ...
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5 Star Review
By : 'Rod'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX4
17 Aug 2018
People found this helpful0
I have always received excellent service from the whole team, especially Dawn. They take the hassle out of property... Read Full Review
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Peace of mind as an overseas ...
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5 Star Review
By : 'Mrs'
Services : Letting( As a Owner )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : PL6
16 Aug 2018
People found this helpful0
Personal touch with prompt replies and great timely general communication. Honestly I feel my property is being managed by a family... Read Full Review
Comments on Agent Fees
Acceptable
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Tenant ...
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5 Star Review
By : 'Kate'
Services : Letting( As a Owner )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : PL2
16 Aug 2018
People found this helpful0
Dawn is great at providing me, as a landlord, with timely & accurate information regarding any maintenance issues. She follows up with the tenants & me & helps resolve issues to everyone's... Read Full Review
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Letting ...
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4 Star Review
By : 'Peter'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX9
15 Aug 2018
People found this helpful3
Bradleys have acted as agents for letting my property in Budleigh for the last 2 years . I have been impressed by their attention to detail and the courtesy that all the staff from the local office through to the letting department have shown. My experience has been all... Read Full Review
Comments on Agent Fees
value for money !!
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Prompt and ...
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5 Star Review
By : 'RJWilkin'
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : TR27
14 Aug 2018
People found this helpful0
Always understandable and very prompt with enquires and concerns and always calls back to see how things are, plus if anything else needs... Read Full Review
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Service & ...
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5 Star Review
By : 'Charles'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX8
14 Aug 2018
People found this helpful0
Jade was great! Superb communication! Sorted It very quickly and was it was completely stress free. Thank you for all your... Read Full Review
Comments on Agent Fees
Good
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Great ...
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5 Star Review
By : 'E-l'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX4
13 Aug 2018
People found this helpful0
Our Problem was solved quickly and had someone come out within days to look at the job, work done... Read Full Review
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Really quick responding and ...
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5 Star Review
By : 'Harriet'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX8
13 Aug 2018
People found this helpful0
Shannon was really helpful and attentive to our matinence report. She communicated with us well, keeping us up to date and checking that all work was completed with in a good time frame. Thank you... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 8/5/2016, 2:04:19 AM by allAgents
