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London, SW12
4.3/5, 103 Reviews
82% Recommended
100% sales valuation accuracy
84% sales fee satisfaction
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"We started a lease on a..."
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1 Star Review
Carlene
Nick
By : 'Catherine'
Services : Letting(I am a Tenant)
Rent PCM : £1650
Would you recommend ? : No
Postcode : SW12
9 Jan 2017
People found this helpful6
We started a lease on a property on Bedford Hill that was organised by Jackson's in November 2015 and terminated in November 2016. At the start and end of this lease our dealings with Jackson's added nothing but stress to the already stressful scenario of moving home. On moving in, lease paperwork was late in getting to us due to Jackson's errors and we were made to feel like it was our problem. On our move in date we had to rush to their offices separately to sign late paperwork which we had no opportunity to review. Carlene, the office manager, refused point blank to help us out by meeting us at the property to sign it which made life difficult for us with our removals company. They also provided us with 2 sets of very poorly cut keys which stuck in the locks and made it hard for us to enter the property. When we asked for help, they reluctantly gave us some by contacting the landlord, but made out as if they were somehow 'doing is a favour' without a word of empathy for our situation. They actually contract themselves out of requirements to provide keys that work when they manage a transaction!!!! Also, they let us move in to a flat that had significant cleaning issues which we pointed out to them but they couldn't have cared less (particularly the office manager). We were so unhappy in the flat that we moved out as soon as we could (one year later). We had to run the gauntlet with Jackson's again who were quick to get on our case about cleaning issues when we left, despite that fact it was much better than when we got it and had been professionally cleaned. Even after providing them with details of our professional cleaning company and arranging for cleaners to go back to sort some very small dust issues, they still persisted in badgering us on separate occasions as they didn't seem to believe it had been professionally cleaned. As well As this, the office manager refused to give us the name of her manager on the phone when we asked to complain about her attitude in dealing with the cleaning 'issues'. In addition, the inventory company who did our check out was arranged by Jacksons. When the check out report was sent to jackson's they DID NOT send it on to the landlord promptly which delayed the return of our deposit. Even when I requested that they do this to the Lettings Manager, Nick Hignell, he ignored my email! We didn't get our deposit back for over 3 weeks and were on the verge of opening a dispute- while this was potentially more the landlord's fault, it still seems Jackson's are happy to take business from landlords that don't treat their tenants fairly. Jackson's are all about the money. They don't give a hoot about unfair landlords or people dealing with the stress of moving. Throughly, thoroughly incompetent and just an awful attitude to tenants. Now looking to buy and would not go near a property advertised by Jackson's, and nor would my flatmate. Avoid Jackson's!
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By : Marilyn
16 Jan 2017Dear Catherine, I am really sorry to hear that you have been unhappy with the service provided by our Balham Office. If you could e-mail further details to me at marilynplews@customerrelationsteam.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn Head of Customer Relations at Jacksons
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 84.00% | £420,000 | £420,000 |
Address
Jacksons Estate Agents
115 Balham High Road, London, Greater London
SW12 9AP
020 8675 6565
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jacksons Estate Agents Branches (View All 9)
Very nice team!!!Always ...
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5 Star Review
By : 'Victor'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW17
4 Apr 2022
People found this helpful0
Very nice team!!! Always available to help and clarify all information. Sonnie and Claudia, thank you very much for your excellent... Read Full Review
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Very nice team!!!Always ...
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5 Star Review
By : 'Victor'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW17
4 Apr 2022
People found this helpful0
Very nice team!!! Always available to help and clarify all information. Sonnie and Claudia, thank you very much for your excellent... Read Full Review
Comments (1)Was this helpful?:
By : Ria Burton
26 Apr 2022Dear Victor, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with...
Superb service from ...
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5 Star Review
By : 'A'
Services : Letting (As a Tenant)
Rent PCM : £2230
Would you recommend ? : Yes
Postcode : SW12
4 Feb 2022
People found this helpful0
Claudia has been amazing in supporting us find out new home in London. She was always very quick to respond, giving sound, honest advice and ultimately helped us secure a property which we are so excited about. Still after agreeing the deal Claudia remains available for everything we need. Superb... Read Full Review
Comments (1)Was this helpful?:
By : Ria Burton
24 Mar 2022Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in...
Claudia was so helpful in ...
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5 Star Review
By : 'Katy'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW12
24 Nov 2021
People found this helpful0
Claudia was so helpful in finding our flat for us and has made the process so far very easy. Thank you, I would recommend this estate... Read Full Review
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James Castleman made our ...
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5 Star Review
By : 'Luciana'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW12
26 Oct 2021
People found this helpful0
James Castleman was so supportive and enthusiastic when it came to helping us find a property in Balham that matched our criteria. He was an absolute pleasure to deal with and I'd strongly recommend working with... Read Full Review
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James Castleman made our ...
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5 Star Review
By : 'Luciana'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW12
26 Oct 2021
People found this helpful0
James Castleman was so supportive and enthusiastic when it came to helping us find a property in Balham that matched our criteria. He was an absolute pleasure to deal with and I'd strongly recommend working with... Read Full Review
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James Castleman made our ...
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5 Star Review
By : 'Luciana'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW12
26 Oct 2021
People found this helpful0
James Castleman was so supportive and enthusiastic when it came to helping us find a property in Balham that matched our criteria. He was an absolute pleasure to deal with and I'd strongly recommend working with... Read Full Review
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Just moved into our new flat ...
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1 Star Review
By : 'Megan'
Services : Letting (As a Tenant)
Rent PCM : £1960
Would you recommend ? : No
Postcode : SW12
28 Sept 2021
People found this helpful0
Just moved into our new flat in Balham - despite our signed tenant agreement stating that we would be provided with a full professional clean, the state of our new flat was despicable. Thick black hairs everywhere, used toothbrushes still in the bathroom, random items in all of the draws as well as ... Read Full Review
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Tatyana was super helpful in ...
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5 Star Review
By : 'Sophie'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW11
5 Sept 2021
People found this helpful0
Tatyana was super helpful in our renting search as she was very pro active and was in regular contact with us. She made the whole process very easy for us, would definately recommend her!... Read Full Review
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Johnathan ...
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1 Star Review
By : 'Buyer'
Services : Sales (As a Buyer)
Sold price : £420000
Would you recommend ? : No
Postcode : SW17
28 Aug 2021
People found this helpful0
Although Jonathan Mallet as good at getting us to see the property and the initial agreement, he was an absolute nightmare afterward. Belittling us because we were first time buyers. And when we then asked for advice on changing the price of the property due to some extensive damage to the outside... Read Full Review
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Tatyana, was great really ...
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5 Star Review
By : 'Emma'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW12
21 Jun 2021
People found this helpful0
Tatyana, was great really friendly and helpful. She always got back to me very quickly with any questions I had.... Read Full Review
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Claudia - really great estate ...
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5 Star Review
By : 'Rosie'
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SW12
15 Jan 2021
People found this helpful0
Claudia has been extremely helpful in our flat search over the past few months. She has sent us all the information we have asked for really promptly and has been great work with! Would definitely recommend and would work with again in the... Read Full Review
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problems with ...
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1 Star Review
By : 'Charles'
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : No
Postcode : SW18
5 Dec 2020
People found this helpful0
problems with management. I'm a tenant living in a Jacksons managed property and I have recently had an encounter with a property manager by the name of Ana Tonial who has been extremely unhelpful in my requests for help as I explained in detail every problem I had in this property and yet... Read Full Review
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Jacksons estate agents ...
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2 Star Review
By : 'Alex'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : SW12
30 Sept 2020
People found this helpful1
Jacksons estate agents (sales) in Balham do not put properties under offer; even though the property is not available. I rang Jacksons today to enquire about two properties. They said that both were under offer and unavailable. When I asked the chap why those properties were not listed as... Read Full Review
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Avoid like the plague. ...
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1 Star Review
By : 'Tenants'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW17
5 Aug 2020
People found this helpful3
Avoid like the plague. Untrustworthy staff. They are only bothered about getting your money. Service is horrendous and lack of communication. Rude staff. I can't stress enough how much I advise everyone to avoid using this... Read Full Review
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Jackson’s lettings ...
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5 Star Review
By : 'Gemma'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SW12
13 Feb 2020
People found this helpful0
Claudia has been professional, helpful and always timely and detailed in her responses. I would have no hesitation in recommending... Read Full Review
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Professional and ...
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5 Star Review
By : 'Joao'
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : SW12
28 Jun 2019
People found this helpful0
I am very satisfied with the work done by Kerry Dunmall answering to our needs in a professional and helpful... Read Full Review
Comments (0)Was this helpful?:
Good ...
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5 Star Review
By : 'David'
Services : Letting (As a Owner)
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SW17
19 Apr 2019
People found this helpful0
Charlie has done a good job of managing ongoing issues with one of our properties in Tooting. Multiple roof repairs have lead to a lot of extra work for him and the team which has been done in a thoughtful & conscientious... Read Full Review
Comments on Agent Fees
Fees are fair
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Great experience with ...
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5 Star Review
By : 'Jake'
Services : Property Management (They manage our building)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SW17
1 Mar 2019
People found this helpful0
We have been resident in Tooting for about 6 months and James recently took over as our property manager. He has been amazing, helping us out with a few broken things in the flat that needed sorting, which he managed to get sorted really quickly. We were impressed with his speed and... Read Full Review
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Shocking ...
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1 Star Review
By : 'Jo'
Services : Letting (As a Tenant)
Rent PCM : £1620
Would you recommend ? : No
Postcode : SW17
8 Jul 2018
People found this helpful3
From start to finish, our experience with Jacksons has been awful. We have been tenants in a Jacksons managed property for two years and I will be avoiding them at all costs in the future. Repairs are not done and it takes multiple follow up calls before another contractor is booked to do the work- ... Read Full Review
Comments on Agent Fees
Awful- Rental agency fees are a joke anyway but given service provided this was awful.
Comments (1)Was this helpful?:
By : Marilyn
11 Jul 2018Dear Jo, Thank you for your feedback, however I am very sorry to read that you have been unhappy with our Property Management team. I have passed your comments onto the Head of Property...
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Last updated at 9/6/2021, 5:24:11 AM by allAgents
