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The UK's Largest Customer Review Website for the Property Industry

4.2/5, 38 Reviews
76% Recommended
83% sales valuation accuracy
100% sales fee satisfaction

Mike

Laura
By : 'V'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : RG21
If you are a tenant BE CAREFUL! This based on a 12+ year tenancy experience with them where I have been paying my rent on time and looked after the property as if it was my own! In my experience they only worry about the customer care they provide to the Landlord! They do not seem to listen to tenant's concerns! It feels that they have forgotten that a tenant is a client as well; as and if not more, important than the Landlord! Certain employees are very rude and their inspections are as unfriendly as they can be! BE PREPARED TO FIGHT FOR YOUR DEPOSIT! They will happily support unreasonable deposit requests by the Landlord using the excuse that as the agents of the Landlord they have to act as per the Landlord's instructions! At least that is what I have experienced after 12 years of tenancy! At the end of your tenancy, irrespective of how clean you leave the property, be prepared to FIGHT to get your Deposit back! You will probably have to go through an Alternative Dispute Resolution process (stressful and time consuming for a tenant!). Note: In my case after 12+ years of tenancy, they were unreasonably claiming 61.5% of my deposit and the ADR adjudicator only gave them 4.6%! In their standard instructions prior to your check out they will claim that you have the obligation to pay for professional cleaning (e.g. for carpets etc)…. DO NOT BE PUSHED AROUND BY THEM! As per your contract, the only obligation you have as a tenant is to return the property in the same condition of cleanliness as when the tenancy began. That does not necessarily mean you have to pay for professional cleaning. In order to prepare accordingly for an ADR process during your tenancy: a) Make sure that the unreasonable clauses in their contract (e.g. obligations to use professional cleaning services etc) are clarified on outset. b) Make sure that any check-in documents reflect exactly how you have received the property noting even the minute detail; they will use it against you at the end of the tenancy if you do not do so! c) Take your own pictures/videos clearly exhibiting the issues. If possible make sure that these are part of the check-in document. d) Make sure all your correspondence is in writing. Be very careful of what you say on the phone as they log it and you have no control of what they log. They use such logs to make their case against you at the end of the tenancy! e) Do not be bullied by their pre check-out requests. You can clean a carpet yourself! The adjudicator will consider whether the carpets were in a comparable condition of cleanliness at the end of the tenancy with that at the start of the tenancy and NOT whether you have paid for professional cleaning. f) Take your own pictures at the end of the tenancy. Do not rely on theirs which will be taken to bring out all the issues in order to support their claims. g) Do not sign the check-out report if you do not agree with it! h) Make a formal complaint and request that they provide you with all the supporting evidence. This way you will force them to reply in writing. i) Research and challenge any invoices. In my case, even when the adjudicator found in their favour of a cleaning claim, it allocated a much lower amount of what they were requesting; less than half!
By : Mike Jones
27 Feb 2017Dear "V K", At check-out, there is sometimes a difference of opinion. The out-going tenant has his view-point, the landlord has his and an agent is very often stuck in the middle, not necessarily agreeing fully with either party. An agent is in the invidious position, sometimes, of having to put forward a claim according to a landlord's wishes, irrespective of his beliefs. In law, we are the landlord's agent and whilst we have a duty of care to a tenant, we cannot lose sight of our contractual obligations. This has already been explained to you in response to your letter of complaint. We lodge all our deposits with The Deposit Protection Service and occasionally, when required, we use their Alternative Dispute Resolution service. (ADR) On this occasion the ADR largely found in your favour and the vast majority of your deposit was returned to you. In our formal response to your letter of complaint, we pointed out the fact that we are members of The Property Ombudsman and furnished you with details of how you may lodge a complaint with them. It is our understanding that they do not comment upon deposit deduction disputes since there are established methods for dealing with such issues. (In this case, The DPS ADR.) If you remain unhappy with anything else, you are still free to contact The Property Ombudsman at 55 Milford St, Salisbury SP1 2BP
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 83.00% | 100.00% | £225,000 | £1,275,000 |
Belvoir
10 New Street, Basingstoke, Hampshire
RG21 7DE
01256274062

By : 'richard'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG21
I must commend Rachel from Belvoir for her extremely professional and efficient manner in which she addressed our very interesting discovery of an old air raid shelter in our back garden. A contractor was sent out and the entrance to the underground structure was made safe and neat. In fact, when... Read Full Review

By : 'Heather'
Services : Sales( As a Buyer )
Sold price : £430000
Would you recommend ? : Yes
Postcode : RG24
We had a long wait and few issues on the way to buying our house, however, Natalie @Belvoir, kept us up to date all the way and was very efficient. Would certainly recommend... Read Full Review


By : 'Marcela'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : RG24
The best communication, fast action, we can move until 14 days into new home. Professional and helpful agents, which answered me on every questions. We found very quickly our new home. Thank you Tracey, Abi, Kate and other. Happy customers Marcela and... Read Full Review


By : 'Liam'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : RG21
What and excellent company to work with. They look after you from start to finish. Getting into the property was done very smoothly, and the continuous support from the letting staff was very well done. Perhaps the most daunting aspect of being a tenant is when you leave. Jo Jones was outstanding,... Read Full Review

By : 'Vasile'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : RG22
Thank you for Vasile and Erika to Tracey Caulkett-Shelley,is a lovely lady who spend time for us to shows lot of property from... Read Full Review

By : 'Bharat'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG21
? Letting through Belvoir has been one of the most pleasant and happy experience. Right from setting up the rental to managing all the issues related to maintenance were managed quite professionally. Their application for logging the issues is quite effective and their turnaround time to get the... Read Full Review


By : 'D.Markey'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG21
As a prospective tenant the first thing that’s clear is the professional manner in which you are dealt with. It’s a personal service with everything conducted with transparency and honesty. The viewing was COVID managed and all my questions were answered professionally and... Read Full Review
By : Mike Jones
2 Jun 2021Hi, thanks very much for taking the time to leave this review. Things have been tough for all concerned during the Covid pandemic and we're pleased to note that we've managed to keep you so...
By : 'Deborah'
Services : Letting( As a Tenant )
Rent PCM : £730
Would you recommend ? : No
Postcode : RG24
A Tenants' Thoughts. There are insufficient stars provided here for me to accurately score Belvoir Basingstoke Lettings and Administration teams. I have been a tenant with Belvoir for over three years and I have found them to be highly professional in all m y dealings with them. They... Read Full Review
By : Mike Jones
3 Mar 2021Deborah, many thanks for taking the time to leave this fantastic review. We're all very pleased that you've proved to be so happy with our...


By : 'Linda'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG22
After a bad experience with other letting agents, we were reticent to let out our property again, but thought we would have one more go with Belvoir. From the outset, Carole and Tracey have been professional, honest, helpful and courteous. They dealt with any questions we posed on the same day,... Read Full Review
By : Mike Jones
22 Dec 2020Linda, thanks for taking the time to leave this review. We're glad to have restored your faith in agents! Mike...


By : 'Mr'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : No
Postcode : RG21
I have been dealing with Belvoire Basingstoke for some years now. I have always found them to be very thorough and professional from advertising, vetting new tenants, checking in, inventory, regular inspections and not forgetting property maintenance and check-out. I would not hesitate to... Read Full Review
By : Mike Jones
18 Dec 2020Thanks very much for taking the time to leave this review. It seems that you've been happy with every element of our offering and we're all very happy to learn...
By : 'Siddharth'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG21
We have been renting a house through Belvoir from last 3 years. I feel this is the best agency in town for the following reasons : 1. We have had many maintenance issues that kept coming in the flat as its old flat. Belvoir has a very good maintenance website which takes the issue reporting in a ... Read Full Review
By : Mike Jones
18 Dec 2020Dear Siddharth, thanks for leaving this review. We're all very glad that you've been so happy with our...


By : 'Hayley'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG24
I have been a happy tenant through Belvoir for the last 6 years and have always received a very high standard of service. Whether that is notice of any inspections, maintenance or surveys, or a response to a request as a tenant, the service is always prompt, reliable and thorough. I would... Read Full Review
By : Mike Jones
18 Dec 2020Hayley, thanks for taking the time to leave this review. We like happy tenants and always try to ensure they all...


By : 'Hugo'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG24
A huge thanks of appreciation goes to Kate, Abi, Tracey and all the staff at Belvoir Basingstoke for the professional manner in which you managed our tenancy and responded to any requests we might have had during our tenancy. Jo Jones who is brilliant at what she does, always friendly and... Read Full Review
By : Mike Jones
18 Dec 2020Dear Hugo, thanks for taking the time to write this review. It seems you've been happy with practically the whole team and we're all very glad to learn that our efforts are...
By : 'Nikita'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : RG21
I would give it a 0 star rating if I could. I was scheduled in for a viewing in a location an hour away for where I currently live. Firstly the person who booked me in was so rude on the phone I felt like not even bothered. Secondly, and the biggest problem, the estate agent booked me into the... Read Full Review
By : Mike Jones
18 Dec 2020Nikita, across all platforms on the internet, we have around 700 reviews with all but a very small minority being very positive. We hotly contest the veracity of your comments. We have already...

By : 'Richard'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : RG22
Very efficient and concise with the viewings admin and information particularly during the Covid period but just as importantly if not more, Tracey guides you through the process with a vivacious friendly and very customer focused approach which is certainly not something I’ve experienced ... Read Full Review
By : Mike Jones
18 Dec 2020Richard, thanks for taking the time to leave this review. We're all pleased to hear of your experience of...
By : 'Andreea'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : RG21
The overall experience with Belvoir: - check out - 5 stars for Jo Jones, who was very patient with us and explained all the steps we will have to do and everything she has to do; she did everything in the time frame she said she would and she was very thorough with her work - check in - 3 stars - ... Read Full Review
By : Mike Jones
12 Mar 2020Thanks for taking the time to leave this review. We are glad that you have been pleased with Jo's efforts. I have taken the time to investigate the issues you have raised and would comment in...

By : 'Howard'
Services : Letting( As a Owner )
Rent PCM : £740
Would you recommend ? : Yes
Postcode : RG21
We've had 3 rental flats in Basingstoke for the last 15 years, all managed through the Belvoir offices. The team there are EXCELLENT, very coordinated and 'on-the-ball'. As a landlord, It's good to know that whoever I speak to, the message gets relayed to the right person to ... Read Full Review
By : Mike Jones
12 Mar 2020Howard, thanks for taking the time to leave this review. Our job is always made easier when we have such an understanding and reasonable landlord. Sorry for the delay in responding, but we've only ...

By : 'Angela'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : RG24
Shahida from Belvoir Basingstoke has provided an excellent service. As my last tenants left, there were some issues to resolve and Shahida has been excellent in ensuring I have been well informed and supported as the Landlord. I’m pleased to say that Shahida has assisted in the... Read Full Review
By : Mike Jones
12 Mar 2020Angela, thanks for taking the time to leave this review. We're glad that you've been so pleased. Sorry for the delay in responding, but we've only just been made aware of this...

By : 'John'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG22
Belvoir (Basingstoke) have since January 2015 been letting agents for a flat that we own . They are responsible for finding and vetting tenants and drawing up the contract and managing the initial occupation of the property. Since they have been our agents the flat has never been empty and all... Read Full Review
By : Mike Jones
21 Oct 2019John, thanks for taking the time to leave this review. It's pleasing to note that you've been happy with both the lettings and the sales side of our...

By : 'Sophia'
Services : Sales( As a Vendor )
Sold price : £1275000
Would you recommend ? : Yes
Postcode : SO21
Mike Jones of Belvoir approached us as he was aware we had been trying to sell our property for some time with various different agents. We instructed Mike and trusted that he would act efficiently and professionally on our behalf, he went over and beyond our expectations. Mike had an excellent... Read Full Review
By : Mike Jones
21 Oct 2019Sophia, thanks for taking the time to leave this review. It was quite a testing sale, but I'm happy that it finally got over the line and that you were happy with our...
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Last updated at 11/30/2, 12:00:00 AM by allAgents