The UK's Largest Customer Review Website for the Property Industry

No Image Available

Basingstoke, RG21

4.2/5, 38 Reviews
76% Recommended

83% sales valuation accuracy

100% sales fee satisfaction

Contact Us
No Description Found
"If you are a tenant BE..."

Share On :  FacebookTwitter

1 Star Review
UserName

Mike

UserName

Laura

By : 'V'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : RG21

25 Feb 2017
People found this helpful1

If you are a tenant BE CAREFUL! This based on a 12+ year tenancy experience with them where I have been paying my rent on time and looked after the property as if it was my own! In my experience they only worry about the customer care they provide to the Landlord! They do not seem to listen to tenant's concerns! It feels that they have forgotten that a tenant is a client as well; as and if not more, important than the Landlord! Certain employees are very rude and their inspections are as unfriendly as they can be! BE PREPARED TO FIGHT FOR YOUR DEPOSIT! They will happily support unreasonable deposit requests by the Landlord using the excuse that as the agents of the Landlord they have to act as per the Landlord's instructions! At least that is what I have experienced after 12 years of tenancy! At the end of your tenancy, irrespective of how clean you leave the property, be prepared to FIGHT to get your Deposit back! You will probably have to go through an Alternative Dispute Resolution process (stressful and time consuming for a tenant!). Note: In my case after 12+ years of tenancy, they were unreasonably claiming 61.5% of my deposit and the ADR adjudicator only gave them 4.6%! In their standard instructions prior to your check out they will claim that you have the obligation to pay for professional cleaning (e.g. for carpets etc)…. DO NOT BE PUSHED AROUND BY THEM! As per your contract, the only obligation you have as a tenant is to return the property in the same condition of cleanliness as when the tenancy began. That does not necessarily mean you have to pay for professional cleaning. In order to prepare accordingly for an ADR process during your tenancy: a) Make sure that the unreasonable clauses in their contract (e.g. obligations to use professional cleaning services etc) are clarified on outset. b) Make sure that any check-in documents reflect exactly how you have received the property noting even the minute detail; they will use it against you at the end of the tenancy if you do not do so! c) Take your own pictures/videos clearly exhibiting the issues. If possible make sure that these are part of the check-in document. d) Make sure all your correspondence is in writing. Be very careful of what you say on the phone as they log it and you have no control of what they log. They use such logs to make their case against you at the end of the tenancy! e) Do not be bullied by their pre check-out requests. You can clean a carpet yourself! The adjudicator will consider whether the carpets were in a comparable condition of cleanliness at the end of the tenancy with that at the start of the tenancy and NOT whether you have paid for professional cleaning. f) Take your own pictures at the end of the tenancy. Do not rely on theirs which will be taken to bring out all the issues in order to support their claims. g) Do not sign the check-out report if you do not agree with it! h) Make a formal complaint and request that they provide you with all the supporting evidence. This way you will force them to reply in writing. i) Research and challenge any invoices. In my case, even when the adjudicator found in their favour of a cleaning claim, it allocated a much lower amount of what they were requesting; less than half!

Was this helpful?:

By : Mike Jones

27 Feb 2017

Dear "V K", At check-out, there is sometimes a difference of opinion. The out-going tenant has his view-point, the landlord has his and an agent is very often stuck in the middle, not necessarily agreeing fully with either party. An agent is in the invidious position, sometimes, of having to put forward a claim according to a landlord's wishes, irrespective of his beliefs. In law, we are the landlord's agent and whilst we have a duty of care to a tenant, we cannot lose sight of our contractual obligations. This has already been explained to you in response to your letter of complaint. We lodge all our deposits with The Deposit Protection Service and occasionally, when required, we use their Alternative Dispute Resolution service. (ADR) On this occasion the ADR largely found in your favour and the vast majority of your deposit was returned to you. In our formal response to your letter of complaint, we pointed out the fact that we are members of The Property Ombudsman and furnished you with details of how you may lodge a complaint with them. It is our understanding that they do not comment upon deposit deduction disputes since there are established methods for dealing with such issues. (In this case, The DPS ADR.) If you remain unhappy with anything else, you are still free to contact The Property Ombudsman at 55 Milford St, Salisbury SP1 2BP


Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Your name*

Your email (not displayed)*

Comment*

Upload your files

Please upload file with .jpg, .jpeg or .pdf format

  Please tick the box if you work for this firm

Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sale83.00%100.00%£225,000£1,275,000
Address

Belvoir
10 New StreetBasingstoke, Hampshire
RG21 7DE
01256274062

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
  • ?Relocation Agent Network
  • ?National Homes Network
  • ?Move With Us
  • allAgents Portal
  • ?OnTheMarket
  • ?Rightmove
  • ?Zoopla
Social Media
FacebookTwitterEmail
Latest Properties

No Property Found

No Property Found
Belvoir Branches (View All 199)
I must commend Rachel from ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'richard'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG21

4 Jul 2023
People found this helpful0

I must commend Rachel from Belvoir for her extremely professional and efficient manner in which she addressed our very interesting discovery of an old air raid shelter in our back garden. A contractor was sent out and the entrance to the underground structure was made safe and neat. In fact, when... Read Full Review

Comments (0)Was this helpful?:
Excellent ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Heather'
Services : Sales( As a Buyer )
Sold price : £430000
Would you recommend ? : Yes
Postcode : RG24

20 Jun 2022
People found this helpful0

We had a long wait and few issues on the way to buying our house, however, Natalie @Belvoir, kept us up to date all the way and was very efficient. Would certainly recommend... Read Full Review

Comments (0)Was this helpful?:
Briliant ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'Marcela'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : RG24

21 Nov 2021
People found this helpful0

The best communication, fast action, we can move until 14 days into new home. Professional and helpful agents, which answered me on every questions. We found very quickly our new home. Thank you Tracey, Abi, Kate and other. Happy customers Marcela and... Read Full Review

Comments (0)Was this helpful?:
What and excellent company to ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'Liam'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : RG21

10 Oct 2021
People found this helpful0

What and excellent company to work with. They look after you from start to finish. Getting into the property was done very smoothly, and the continuous support from the letting staff was very well done. Perhaps the most daunting aspect of being a tenant is when you leave. Jo Jones was outstanding,... Read Full Review

Comments (0)Was this helpful?:
Thank you for Vasile and ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Vasile'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : RG22

7 Oct 2021
People found this helpful0

Thank you for Vasile and Erika to Tracey Caulkett-Shelley,is a lovely lady who spend time for us to shows lot of property from... Read Full Review

Comments (0)Was this helpful?:
? Letting through Belvoir has ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Bharat'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG21

17 Jul 2021
People found this helpful0

? Letting through Belvoir has been one of the most pleasant and happy experience. Right from setting up the rental to managing all the issues related to maintenance were managed quite professionally. Their application for logging the issues is quite effective and their turnaround time to get the... Read Full Review

Comments (0)Was this helpful?:
As different ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'D.Markey'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG21

1 Apr 2021
People found this helpful1

As a prospective tenant the first thing that’s clear is the professional manner in which you are dealt with. It’s a personal service with everything conducted with transparency and honesty. The viewing was COVID managed and all my questions were answered professionally and... Read Full Review

Comments (1)Was this helpful?:

By : Mike Jones

2 Jun 2021

Hi, thanks very much for taking the time to leave this review. Things have been tough for all concerned during the Covid pandemic and we're pleased to note that we've managed to keep you so...

A Tenants' ...

Share On :  FacebookTwitter

5 Star Review

By : 'Deborah'
Services : Letting( As a Tenant )
Rent PCM : £730
Would you recommend ? : No
Postcode : RG24

1 Mar 2021
People found this helpful0

A Tenants' Thoughts. There are insufficient stars provided here for me to accurately score Belvoir Basingstoke Lettings and Administration teams. I have been a tenant with Belvoir for over three years and I have found them to be highly professional in all m y dealings with them. They... Read Full Review

Comments (1)Was this helpful?:

By : Mike Jones

3 Mar 2021

Deborah, many thanks for taking the time to leave this fantastic review. We're all very pleased that you've proved to be so happy with our...

After a bad experience with ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'Linda'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG22

18 Dec 2020
People found this helpful0

After a bad experience with other letting agents, we were reticent to let out our property again, but thought we would have one more go with Belvoir. From the outset, Carole and Tracey have been professional, honest, helpful and courteous. They dealt with any questions we posed on the same day,... Read Full Review

Comments (1)Was this helpful?:

By : Mike Jones

22 Dec 2020

Linda, thanks for taking the time to leave this review. We're glad to have restored your faith in agents! Mike...

Good, professional service as ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'Mr'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : No
Postcode : RG21

14 Dec 2020
People found this helpful0

I have been dealing with Belvoire Basingstoke for some years now. I have always found them to be very thorough and professional from advertising, vetting new tenants, checking in, inventory, regular inspections and not forgetting property maintenance and check-out. I would not hesitate to... Read Full Review

Comments (1)Was this helpful?:

By : Mike Jones

18 Dec 2020

Thanks very much for taking the time to leave this review. It seems that you've been happy with every element of our offering and we're all very happy to learn...

Excellent Agency of the ...

Share On :  FacebookTwitter

5 Star Review

By : 'Siddharth'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG21

27 Oct 2020
People found this helpful0

We have been renting a house through Belvoir from last 3 years. I feel this is the best agency in town for the following reasons : 1. We have had many maintenance issues that kept coming in the flat as its old flat. Belvoir has a very good maintenance website which takes the issue reporting in a ... Read Full Review

Comments (1)Was this helpful?:

By : Mike Jones

18 Dec 2020

Dear Siddharth, thanks for leaving this review. We're all very glad that you've been so happy with our...

I have been a happy tenant ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'Hayley'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG24

8 Sept 2020
People found this helpful0

I have been a happy tenant through Belvoir for the last 6 years and have always received a very high standard of service. Whether that is notice of any inspections, maintenance or surveys, or a response to a request as a tenant, the service is always prompt, reliable and thorough. I would... Read Full Review

Comments (1)Was this helpful?:

By : Mike Jones

18 Dec 2020

Hayley, thanks for taking the time to leave this review. We like happy tenants and always try to ensure they all...

A huge thanks of appreciation ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'Hugo'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG24

8 Sept 2020
People found this helpful0

A huge thanks of appreciation goes to Kate, Abi, Tracey and all the staff at Belvoir Basingstoke for the professional manner in which you managed our tenancy and responded to any requests we might have had during our tenancy. Jo Jones who is brilliant at what she does, always friendly and... Read Full Review

Comments (1)Was this helpful?:

By : Mike Jones

18 Dec 2020

Dear Hugo, thanks for taking the time to write this review. It seems you've been happy with practically the whole team and we're all very glad to learn that our efforts are...

I would give it a 0 star ...

Share On :  FacebookTwitter

1 Star Review

By : 'Nikita'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : RG21

20 Aug 2020
People found this helpful0

I would give it a 0 star rating if I could. I was scheduled in for a viewing in a location an hour away for where I currently live. Firstly the person who booked me in was so rude on the phone I felt like not even bothered. Secondly, and the biggest problem, the estate agent booked me into the... Read Full Review

Comments (1)Was this helpful?:

By : Mike Jones

18 Dec 2020

Nikita, across all platforms on the internet, we have around 700 reviews with all but a very small minority being very positive. We hotly contest the veracity of your comments. We have already...

Head & Shoulders ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Richard'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : RG22

10 Jul 2020
People found this helpful0

Very efficient and concise with the viewings admin and information particularly during the Covid period but just as importantly if not more, Tracey guides you through the process with a vivacious friendly and very customer focused approach which is certainly not something I’ve experienced ... Read Full Review


Attached Files
  • Icon
Comments (1)Was this helpful?:

By : Mike Jones

18 Dec 2020

Richard, thanks for taking the time to leave this review. We're all pleased to hear of your experience of...

The overall experience with ...

Share On :  FacebookTwitter

3 Star Review

By : 'Andreea'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : RG21

10 Mar 2020
People found this helpful0

The overall experience with Belvoir: - check out - 5 stars for Jo Jones, who was very patient with us and explained all the steps we will have to do and everything she has to do; she did everything in the time frame she said she would and she was very thorough with her work - check in - 3 stars - ... Read Full Review

Comments (1)Was this helpful?:

By : Mike Jones

12 Mar 2020

Thanks for taking the time to leave this review. We are glad that you have been pleased with Jo's efforts. I have taken the time to investigate the issues you have raised and would comment in...

Reliable and ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Howard'
Services : Letting( As a Owner )
Rent PCM : £740
Would you recommend ? : Yes
Postcode : RG21

10 Nov 2019
People found this helpful0

We've had 3 rental flats in Basingstoke for the last 15 years, all managed through the Belvoir offices. The team there are EXCELLENT, very coordinated and 'on-the-ball'. As a landlord, It's good to know that whoever I speak to, the message gets relayed to the right person to ... Read Full Review

Comments (1)Was this helpful?:

By : Mike Jones

12 Mar 2020

Howard, thanks for taking the time to leave this review. Our job is always made easier when we have such an understanding and reasonable landlord. Sorry for the delay in responding, but we've only ...

Shahida from Belvoir ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Angela'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : RG24

20 Oct 2019
People found this helpful0

Shahida from Belvoir Basingstoke has provided an excellent service. As my last tenants left, there were some issues to resolve and Shahida has been excellent in ensuring I have been well informed and supported as the Landlord. I’m pleased to say that Shahida has assisted in the... Read Full Review

Comments (1)Was this helpful?:

By : Mike Jones

12 Mar 2020

Angela, thanks for taking the time to leave this review. We're glad that you've been so pleased. Sorry for the delay in responding, but we've only just been made aware of this...

Belvoir ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'John'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG22

14 Oct 2019
People found this helpful0

Belvoir (Basingstoke) have since January 2015 been letting agents for a flat that we own . They are responsible for finding and vetting tenants and drawing up the contract and managing the initial occupation of the property. Since they have been our agents the flat has never been empty and all... Read Full Review

Comments (1)Was this helpful?:

By : Mike Jones

21 Oct 2019

John, thanks for taking the time to leave this review. It's pleasing to note that you've been happy with both the lettings and the sales side of our...

House Sales ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Sophia'
Services : Sales( As a Vendor )
Sold price : £1275000
Would you recommend ? : Yes
Postcode : SO21

25 Sept 2019
People found this helpful1

Mike Jones of Belvoir approached us as he was aware we had been trying to sell our property for some time with various different agents. We instructed Mike and trusted that he would act efficiently and professionally on our behalf, he went over and beyond our expectations. Mike had an excellent... Read Full Review

Comments (1)Was this helpful?:

By : Mike Jones

21 Oct 2019

Sophia, thanks for taking the time to leave this review. It was quite a testing sale, but I'm happy that it finally got over the line and that you were happy with our...

1 - 20 of 38 items
No Staff Registered

NaN - NaN of items
Tenant Fees
Tenant
Overall Fees
£0 (inc. VAT),On Completion
Tenant Charges In addition to paying the rent, you may also be required to make the following payments permitted under the Tenant Fees Act 2019. Before the tenancy starts Holding Deposit: 1 week’s rent Deposit: Usually 5 weeks' rent. 6 weeks' where the annual rent exceeds £50,000 During the tenancy Payment for the late payment of rent. Interest at 3% over Bank of England base rate once rent is 14 days overdue. Payment for a breach of the tenancy agreement up to the prescribed limit During the tenancy if permitted and applicable Utilities – gas, electricity, water and sewerage Communications – telephone and broadband Installation of cable/satellite Subscription to cable/satellite supplier Television licence Council Tax Other permitted payments Any other permitted payments, not included above, for breaches of contract or under the relevant legislation including contractual damages. These may include reasonable costs or losses incurred for loss of keys, security devices and changes

Last Updated On 03/06/2019, 8:27 AM by 0

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure



Last updated at 11/30/2, 12:00:00 AM by allAgents

Awards won by Belvoir, Basingstoke RG21 7DE