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Buckley Frayne Estate Agents
4.7/5, 78 Reviews
88% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
90% sales fee satisfaction
90% letting fee satisfaction
Established in 2009 by Mark Buckley and Paul Frayne, our business is designed to provide both landlords and tenants with a service totally without compromise.
Open 6 days a week, our team at Buckley Frayne has the ability to move a tenant into a new vacant home within an hour subject to references. As experienced
landlords we understand the need for “attention to detail” and together with our experienced maintenance team, we are able to provide a high level of service at a more affordable cost than our competitors.
"After signing up for a..."
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2 Star Review
By : 'Unhappy'
Services : Letting(I am a Tenant)
Rent PCM : £895
Would you recommend ? : No
Postcode : M4
13 Oct 2016
People found this helpful0
After signing up for a tenancy with this estate agent, I would not recommend them to any prospective tenants. Firstly at the signing, they did not have a card machine in branch and so we had to pay the fees in cash, with the nearest cash machine being a fair walk away. It seems pretty silly that an estate agent does not have the ability to pay on card. During the tenancy I went in branch regarding issues with the flat, and I was told that since the person who deals with our flat was not working, no one else could pick up their workload to deal with our problems and I would have to wait a couple of days until they were back in work. Another example of their unhelpful attitude was when the building fire alarm went off in the middle of the night, I called the emergency number and left a voicemail as the fire brigade could not turn off the alarm themselves and never heard a response - an emergency number is there for a reason and not to be ignored. When I then called the branch the following day, the lady I spoke to had no idea what she was talking about and suggested I tried messing with the building fire alarm system myself to turn it off! They were quite inflexible and changed their minds frequently. I had to leave the tenancy early due to relocating to another city for work and my flatmate found a replacement for my room - an extremely common situation that no other estate agent would bat an eyelid at, especially since we had found a replacement without expecting them to do anything. Buckley Frayne decided that since they met on Spareroom, my flatmate and the new roommate did not 'know each other well enough' and 'could not be classified as friends so may fall out during the tenancy' so they would not let the new person move in despite previously agreeing to letting us find a replacement. My flatmate and the new roommate had taken the time over two months to get to know each other and were both happy to proceed with him moving in so it seems ridiculous that an estate agent can dictate what constitutes a 'friend' and 'knowing someone well enough to live together', we are all in our mid-to-late-twenties and not children who 'easily fall out'. Funnily enough, myself and my flatmate had met on Spareroom prior to moving in and got on great! It would also have been easier, less stressful and cheaper for the landlord and everyone involved if they had let the replacement happen, especially since the people who were supposed to move in after we vacated ended up dropping out of the tenancy. They also initially said that since they would not let the replacement happen, we would be liable for around �700 in landlord fees to find new tenants. After challenging this, they immediately dropped the charge and it seems as though they were just trying to get a bit of extra money in their pockets. It is pretty outrageous that people who would not feel confident to challenge these actions would end up paying for something that they shouldn't be liable for. The only positive I can say is that we did receive our full deposit back quickly, but this was due to our own hard work of spending a week cleaning the flat since we knew how awkward they were to deal with and would look for any excuse.
Comments on Agent Fees
Should not be so expensive, especially since they were very unhelpful if the person you usually speak to was not in work.
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By : Fintan O' Malley
3 Nov 2016Thank you for your review, however on this occasion I do feel the need to defend our business as I do not believe we have done anything incorrectly. I will reply in order of the points you have raised. In regards to the communal fire alarm, in all developments this is monitored and maintained by the block management company. As an estate agent, we have no control over this communal issue and therefore the responsibility lands with the management company, details of which can be found in and around your development, including their emergency contact details. In this instance that should have been the port of call rather than our emergency contact number which is monitored and responded to appropriately however in this case nothing could have been done on our part unfortunately. I have spoken to my team and confirmed that they are all aware of the process of how to deal with such a situation (to report it to block management) I can only apologise if you were advised you to mess around with the fire alarm system as this is obviously not sensible action to take. As I recall I do believe that the issue was resolved the morning after you reported the problem and therefore completed in the quickest possible time-frame. Other agents may allow tenants to swap in the middle of a tenancy and perhaps without speaking to the landlord but that is not how we run our business as it could potentially jeopardise our relationship with our landlords. Part of the service we provide for our landlords is to ensure that we find the most suitable tenants for their property and ultimately they get the final say, therefore everything must be confirmed with them. Most of our landlords don't like doing tenancy swaps. The few landlords that have done so in the past have only allowed a swap on the basis that the original tenants vacated the property, we conducted a full checkout so as not to jeopardise the deposit return and set up a new tenancy. Your landlord had agreed to do the swap on the basis that it was a friend that was moving in, however it transpired, as you mentioned, that the new tenant had been sourced on Spareroom and when this was relayed back to the landlord he decided it was too much of a risk for him to take which is why he changed his mind. We are obliged to follow the clear instructions given by the landlord who owns the property. Under normal circumstances if a tenant wishes to terminate their contract early, the landlord will usually allow them to do so but on the basis that their costs are covered to source a new tenant and the rent and utility bills are paid up until the day a new tenant moves in. The landlord's fee wasn't around £700.00, but in fact closer to £500.00, and after you queried the landlord's fee we went back to them and 2 days later they decided that the quickest way to draw a line under the matter and move forward was for them to cover the fee. I'm glad to hear you were happy about the deposit return and this is part of the reason why we send all our tenants a very detailed email of what is required to be done in the property before they vacate to enable them the best possible opportunity to get the deposit back. I totally understand that someone's personal circumstances can change for one reason or another, but if you were both really unhappy with the service you received between June 2015 to August 2016, I am curious why your flat mate and the new tenant wanted to continue to stay in the property. I trust the above clarifies our process and the landlord's reasoning for not allowing the tenancy to continue with a tenant swap but if you wish to discuss this further then please don't hesitate to contact me at fintan@buckleyfrayne.co.uk Kind Regards Fintan O' Malley Office Manager Office 0161 236 0004 Web www.buckleyfrayne.co.uk 6-14 Great Ancoats Street Northern Quarter, Manchester M4 5AZ
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 90% | £125,000 | £195,000 |
| Lettings | 100% | 90% | £450 | £1,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 5 | 1 | 59 | 8 | 3 | 0 | 1 | 0 | 0 | 1 |
Areas covered
- Greater Manchester
- M1
- M15
- M16
- M2
- M27
- M28
- M3
- M4
- M5
- Manchester City Centre
- Salford Quays
Address
Buckley Frayne Estate Agents
6 - 14 Great Ancoats Street, Manchester, Greater Manchester
M4 5AZ
01612360004
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 08:30 - 18:00
- 08:30 - 18:00
- 08:30 - 18:00
- 08:30 - 18:00
- 08:30 - 18:00
- 08:30 - 04:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Great agency to work with. ...
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5 Star Review
By : 'Rekha'
Branch : Manchester, 6 - 14 Great Ancoats Street
Services : Letting (As a Tenant)
Would you recommend ? : No
14 May 2025
People found this helpful0
Great agency to work with. All staff members are great. But a particular thank you to Christian McLeod who has supported me through. With changing dates etc. Thank you ... Read Full Review
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Excellent company and ...
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5 Star Review
By : 'John'
Branch : Manchester, 6 - 14 Great Ancoats Street
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : M15
19 Nov 2022
People found this helpful0
After viewing 1 property with Christian which wasn’t quite suitable, he took the time to discuss what my requirements were and location etc. Within an hour of the viewing Christian was on the phone as he had found a possible suitable property This turned out to be the property I ended ... Read Full Review
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Highly recommend Buckley ...
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5 Star Review
By : 'Natalia'
Branch : Manchester, 6 - 14 Great Ancoats Street
Services : Letting (As a Owner)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : M28
25 May 2021
People found this helpful0
Buckley Frayne is the best letting agent we ever had. Very responsive and proactive. Very professional and very caring for the tenants as well as the landlords. Megan especially deserves a very high praise. She always goes out of her way to help out. In most cases, the solutions are already in ... Read Full Review
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Perfect ...
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5 Star Review
By : 'Jooles'
Branch : Manchester, 6 - 14 Great Ancoats Street
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : M40
19 Apr 2021
People found this helpful0
We worked with Buckley Frayne when successfully securing our new property, we worked with Chloe Jones who worked with us closely and catered to our every needs. She made the process quick easy and simple and kept up updated with every step of the application even the checks that take a bit ... Read Full Review
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Wonderful! ...
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5 Star Review
By : 'Peter'
Branch : Manchester, 6 - 14 Great Ancoats Street
Services : Letting (As a Tenant)
Rent PCM : £945
Would you recommend ? : Yes
Postcode : M4
26 Mar 2021
People found this helpful0
Just moved properties from one Manchester address to another, and I have to say the process has been seamless. It's great to feel like we have a person who helps us, rather than a business that utilises us. Chloe has always been really understanding and quick to respond to emails, going ... Read Full Review
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Easy and painless ...
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5 Star Review
By : 'Emma'
Branch : Manchester, 6 - 14 Great Ancoats Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M4
17 Mar 2021
People found this helpful0
I've just rented a flat through Megan at Buckley Frayne. She's helped make a stressful process really easy and has always been at the other end of the phone when needed. Right from the initial conversation about properties that might suit, through to viewing a flat, and finally ... Read Full Review
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I rented a flat for 4 years ...
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5 Star Review
By : 'HJ'
Branch : Manchester, 6 - 14 Great Ancoats Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : PR1
6 Mar 2021
People found this helpful0
I rented a flat for 4 years and I was very satisfied with Buckley Frayne. They were very efficient and responsive in communication and got any problems sorted in a week or so. I’m very grateful to Samantha and ... Read Full Review
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From start to finish Megan ...
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5 Star Review
By : 'William'
Branch : Manchester, 6 - 14 Great Ancoats Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M19
2 Mar 2021
People found this helpful0
From start to finish Megan made the whole process incredibly easy and quick I have no problem recommending Buckleyfrayne estate ... Read Full Review
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Chloe was great from the ...
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5 Star Review
By : 'Mo'
Branch : Manchester, 6 - 14 Great Ancoats Street
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : M15
1 Mar 2021
People found this helpful0
Chloe was great from the first day, responding quickly to the E mails and the phone calls. Sabrina was kindly interested with a problem I got in the property when I moved in and sent the plumber to fix it quickly. The video and the photos were ... Read Full Review
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My experience with Chloe and ...
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5 Star Review
By : 'Jose'
Branch : Manchester, 6 - 14 Great Ancoats Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M4
12 Feb 2021
People found this helpful0
My experience with Chloe and Bluckley Frayne has been as good as it gets. Really quick and professional responses anytime I've had any kind of ... Read Full Review
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Samantha is a very good and ...
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5 Star Review
By : 'Samuel'
Branch : Manchester, 6 - 14 Great Ancoats Street
Services : Letting (As a Tenant)
Rent PCM : £895
Would you recommend ? : Yes
Postcode : M4
23 Jan 2021
People found this helpful0
Samantha is a very good and professional service. Very helpful and quick response. I will recommend to all my friends. Thank ... Read Full Review
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I would 100% recommend ...
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5 Star Review
By : 'Angus'
Branch : Manchester, 6 - 14 Great Ancoats Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M1
19 Jan 2021
People found this helpful0
I would 100% recommend Buckley Frayne. They were so easy and helpful to work with, in particular Chloe, who helped me move into an property within a week of calling. She answered any query I had and continues to be of help since moving ... Read Full Review
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Excellent ...
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5 Star Review
By : 'kathryn'
Branch : Manchester, 6 - 14 Great Ancoats Street
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : SK8
28 Dec 2020
People found this helpful0
I have recently taken a 12 month rental through Buckley Frayne. Chloe Jones was my contact and I found her to be professional, quick to respond to any queries raised, even when these were outside of her normal working hours and totally on the ball. I certainly felt confident that she would do ... Read Full Review
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Sabrina Benincasa has been ...
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5 Star Review
By : 'Jawad'
Branch : Manchester, 6 - 14 Great Ancoats Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M4
24 Dec 2020
People found this helpful0
Sabrina Benincasa has been really responsive and active throughout my moving in process and helped and guided me through. She is still helping and providing the positive support required. I spoke to Megan once, she was really jolly and helpful. Other Staff of Buckley Frayne are really great as well ... Read Full Review
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Samantha was friendly, ...
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5 Star Review
By : 'Ashley'
Branch : Manchester, 6 - 14 Great Ancoats Street
Services : Letting (As a Tenant)
Rent PCM : £695
Would you recommend ? : Yes
Postcode : M1
23 Dec 2020
People found this helpful0
Samantha was friendly, approachable and professional from the beginning. Me and my Wife are grateful for her help with our move into our first apartment. Thankyou. Ashley & ... Read Full Review
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Extremely ...
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5 Star Review
By : 'Charlotte'
Branch : Manchester, 6 - 14 Great Ancoats Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M30
23 Dec 2020
People found this helpful0
Extremely happy with the service we received. Easy to contact and Samantha who dealt with us was so lovely and very helpful. Would definitely recommend and we are looking forward to moving into our new property ... Read Full Review
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Megan was really helpful ...
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5 Star Review
By : 'Gloria'
Branch : Manchester, 6 - 14 Great Ancoats Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M4
30 Nov 2020
People found this helpful0
Megan was really helpful during the whole process and quick in every communication we had with her. Also she made it easy for us to rent the place even when being foreigner ... Read Full Review
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Review ...
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5 Star Review
By : 'Saleh'
Branch : Manchester, 6 - 14 Great Ancoats Street
Services : Letting (As a Tenant)
Rent PCM : £925
Would you recommend ? : Yes
Postcode : M1
18 Sept 2020
People found this helpful0
Having recently lived in a flat for 4 years with Buckley Frayne, I would definitely recommend! Throughout the 4 years of my stay, they have sorted all problems I have encountered. The staff are very responsive & I have had Sabrina and Megan as my main points of contact - they were ... Read Full Review
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Super speedy and ...
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5 Star Review
By : 'Melissa'
Branch : Manchester, 6 - 14 Great Ancoats Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M3
14 Sept 2020
People found this helpful0
It was such a pleasure renting a flat with Buckley Frayne - our year long tenancy was entirely stress-free thanks to them! Our main point of contact was Samantha and she was excellent at helping us resolve any issues and always super speedy at responding. Of the 5 different letting agencies ... Read Full Review
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It was a pleasure to rent a ...
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5 Star Review
By : 'Ollga'
Branch : Manchester, 6 - 14 Great Ancoats Street
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : No
Postcode : M27
30 Jul 2020
People found this helpful0
It was a pleasure to rent a house from Here and also pleasure to speak with Alix...I personally thank that girl for everything...everything was perfect..clean and in a very good position near the swinton ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 1/3/2023, 7:04:01 AM by allAgents
