The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.7/5, 359 Reviews
98% Recommended
98% letting valuation accuracy
88% letting fee satisfaction
By : 'Filip'
Services : Letting(I am a Tenant)
Rent PCM : £600
Would you recommend ? : Yes
Postcode : E14
I was looking to rent quite quickly in an area close to my office and I stumbled upon Choice's offer on Rightmove. Having contacted them, I started working with Esme on dealing with all the paperwork, references, etc, etc. She laid out all the costs on day 1 (and they matched everything they have on their website), took my through terms and conditions and even helped me deal with some matters in the flat itself (small alterations and additions to the inventory). Throughout all that she was always very positive, energetic yet flawlessly professional and reliable. I must say this was the most pleasant and also the quickest renting process I have ever gone through - 2 days! I've had the pleasure of living in London for the last 5 years, changing flats a couple of times, and my experience with Choices and Esme stands out as no 1.
Agent's Fees are more than budget-friendly.
Agent's Fees are more than budget-friendly.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 98% | 88.00% | £350 | £3,800 |
Choices
2 Devonshire Square, London, City of London
EC2M 4UJ
0207 375 2020
By : 'Alicia'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E1W
We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite multiple attempts to communicate with Robyn and Chantel, who repeatedly stated they would provide answers, we have yet to receive any response regarding several serious... Read Full Review
By : 'Miss'
Services : Letting (As a Tenant)
Rent PCM : £3000
Would you recommend ? : No
Postcode : E14
I dealt with Tianne Harvey, who was the rudest person I have ever dealt with, making false promises and disrespectful. Another member of staff, hung up the phone on me when I was trying to deal with an issue. Best advice: Stay well... Read Full Review
By : 'Andrew'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E16
They took weeks to sort out a parking space, took a large deposit, failed to deliver a parking permit and then hassled no end when they received a small payment for a car parking space a couple of days late due to a bank error. Warning this company will call you at work, email you and text you... Read Full Review
By : 'Kevin'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E14
Esme was like a super broker acting as the go between myself and the property landlord. She broke down all information displaying patience in abundance and a care for client satisfaction. This whole process would of been very uncomfortable but thanks to Esme I’ve moved in to my new... Read Full Review
By : 'Priyanka'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE16
I found their website online and I was not in the country at the moment. I wanted to rent a room and they were very kind and guided me and shortlisted rooms of my preference and the area I wanted etc. The agents were very helpful and got a video viewing of the property and they were very... Read Full Review
Good ***
By : 'André'
Services : Letting (As a Tenant)
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : E14
My engagement with Choices was a really good.one. As a whole they were very informative, friendly and most of all supportive through the whole process. Especially Tunde, he really helped me throughout the renting process, and was both willing to go the extra mile and also being honest with me.... Read Full Review
Fair
By : 'Matteo'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E11P
Thank you to Catherine, professional, smart and personable. She quickly understand my desire and gave it to me all informations... Read Full Review
By : 'Callum'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE16
Both Esme and Elena were very professional, and responded to contact quickly, arranging viewing times that suited me and giving me the necessary information... Read Full Review
By : 'Xixi'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E1W
A big thank you to Ben since he has been an amazing agent. He was patient and responsive whilst being as helpful as he could be during the whole time. He always responses quickly and helps us fix all the problems within a second. It was great having Ben as our agent and we would definitely... Read Full Review
By : 'Robbie'
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : SE18
Catherine has been nothing but helpful from the start and answered any questions I've had quickly and professionally. She was flexible with the viewing times and even took the time to explain the surrounding area. The information she told me showed she was knowledgable about the area and this... Read Full Review
Good
By : 'Maria'
Services : Letting (As a Tenant)
Rent PCM : £875
Would you recommend ? : Yes
Postcode : SE18
A really big “Thank you “ for all team ! I find an amazing place only for 1 week .. No one can do that ! Thank you for a professional attitude, for everything... Read Full Review
Good
By : 'Rachel'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E14
Choices has been the best agency I've ever dealt with and Benjamin has been a fantastic agent. He has been so helpful and efficient and has went above and beyond to help us through the process. Very glad I chose to rent through... Read Full Review
Agency fees are fairly priced and I definitely don't mind paying fees when you receive the service we have received.
By : 'Dyne'
Services : Letting (As a Tenant)
Rent PCM : £820
Would you recommend ? : Yes
Postcode : SE13
Very friendly and professional staff was on time and was very perceptive about what would suit me regarding the kind of property that would suite me. Provided relevant information to my queries and alternative. Promptly responded to... Read Full Review
No sure if the price should not have included bills.
By : 'Amy'
Services : Letting (As a Tenant)
Rent PCM : £575
Would you recommend ? : Yes
Postcode : E16
Benjamin and Esme were a great help to us. We were moving in as four students who have never rented before and therefore new to the process. They were patient, understanding and kind when it came to our mistakes and delays and they supported us on both a personal and professional level - I highly... Read Full Review
of course, it's London, and they are always high - It would be nice to have lower agency fees but this wouldn't be reality.
By : 'Maya'
Services : Letting (As a Tenant)
Rent PCM : £2300
Would you recommend ? : Yes
Postcode : E14
I was abroad during the process of arranging our tenancy agreement. Benjamin was quick to reply to emails both to myself and to family relatives! His emails were kind and... Read Full Review
By : 'Maya'
Services : Letting (As a Tenant)
Rent PCM : £2300
Would you recommend ? : Yes
Postcode : E14
I was abroad during the process of arranging our tenancy agreement. Benjamin was quick to reply to emails both to myself and to family relatives! His emails were kind and... Read Full Review
By : 'Kezia'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E14
Benjamin was incredibly helpful and patient as he always kept all of us updated with our application and what we needed to do next. As it became more complicated he continued to help us all through the process as smoothly as he... Read Full Review
By : 'Felipe'
Services : Letting (As a Tenant)
Rent PCM : £620
Would you recommend ? : Yes
Postcode : E14
Catherine and Martina were very friendly during the whole process. They guided me through the bureaucracy and were always helpful and... Read Full Review
By : 'Maria'
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : E14
They have been really helpful and patient with me, as I experiencd some issues with the check in. I do not know why the website does not allow me to select a third agent, but I would also love to mention Martina's attention in the same lines. The have great customer... Read Full Review
By : 'Garrett'
Services : Letting (As a Tenant)
Rent PCM : £725
Would you recommend ? : Yes
Postcode : SE16
Catherine was extremely helpful and amazing at helping me secure my room, she's been on hand to answer any of my concerns and questions, she's a friendly and personable and excellent at her job. Overall she's a bit of a... Read Full Review
Fees are fees, it never feels good paying them, but I understand it's how the agent gets paid, so I guess Catherine deserved her fee as she was great to work with.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 1/6/2016, 11:34:52 AM by allAgents