The UK's Largest Customer Review Website for the Property Industry
Southville Branch, Bristol BS3
3.8/5, 80 Reviews
71% Recommended
78% sales valuation accuracy
83% sales fee satisfaction
No Description Found
"My partner and I have dealt..."
Share On : 
1 Star Review
chris
James
By : 'Ruben'
Services : Letting(As a Tenant)
Rent PCM : £695
Would you recommend ? : No
Postcode : BS3
2 Oct 2015
People found this helpful6
My partner and I have dealt with the Cj Hole branch located in Southville and had problems since the first day. First the agent who was responsible for the property we were interested in said that the tenancy term could be 6 months (we asked him as soon as they called us back after viewing the flat because that was the term we were looking for) so we agreed and paid £598 for a holding deposit. After they had received the money they contacted me again to say that the landlord was only interested in a 12 months contract, even though they had already told me that there was no problem with a 6 months tenancy term. We insisted that we would like a 6 months contract so they said to me they would contact the landlord and let us know. They never called me back so I had to call them several times for a few days in order to find out what was going to happen with our deposit and our tenancy. Finally, they replied saying that the landlord only wanted a 12 months term, as we were worried about the deposit we had already paid we asked the agent if in case we had to leave the property before the year was complete they would release us from the tenancy with the only consequence of keeping the security deposit and they said YES. Later on they sent us the tenancy application form and we contact them to ask a few questions, among them whether we had a deadline to send back that application or not and they said the only form that had to be filled in 48 hours was the referencing one. So, two days after that call and after dealing with some issues that would affect our tenancy, besides reading carefully all the points, agreements and consequences included in the application we called them back to say we could not sign the tenancy application form, but our agent was not available at that moment so they said he would call me later, but he did not. The following day I called again, because they had not contacted me and the person on the phone told me that my agent was on holidays but another agent was now dealing with the property. So after telling him about our situation he said that we would not get our deposit back, even though I told him that the other agent had said to me that in case we did not get the flat we would get the money back. At the end he said he would speak to the accounting department to ask them and he would call me back, but he did not so after waiting the all day and the following morning I called him and he replied that the account manager was out of the office that day so he would call me back with an answer the next day. As he did not contact me I had to call him again and he said that the account manager had been very busy and the department was already closed so it would have to wait until the next day and again he would contact me and again he did not so I called him the following day and someone from the office told me that the agent was out of the office so he would call me back as soon as he returned but again, he did not. As the next day was Sunday they were closed so I waited until Monday to call them, this time they told me that the agent was out of the office again. The following day, Tuesday, I called again and the person on the phone said again that the agent was not available so he asked me if I wanted to leave a message that he would send to all the agents in the office so I left the message but remarked that I needed to talk to this particular agent because I had been trying to get an answer from him for nearly a week. Finally, I managed to contact him the following day, Wednesday, and he insisted we could not get our deposit back because the landlord had spent all the money doing some work inside the flat and painting it. I said to him that we did not have anything to do with that since we had not even signed the tenancy application form yet, to which he replied that we had asked the landlord to do all that work through another form. As we have NEVER filled out any form asking him to do anything I was really shocked when I heard that our money had been spent in something that has nothing to do with us. The agent just made up that we had filled in a form that has never existed and we have never seen. What is more, he added that our money had gone because they had been dealing with our referencing forms which cannot be possible since we did not sign the application form in first place so they do not have the details to start that procedure. I kept insisting that we had not signed any form and he apologized but kept saying that we could not recover the money, although before he hang up he said he would contact the accounting department to see if we could get some of the money back and he would let me know... Today is Thursday and as we expected the agent has not contacted us so we have decided to go one step forwards writing this complain. Obviously, after having this horrible experience with the agency we won't recommend it to anybody. They lied to us from the beginning and we had to be chasing them all the time in order to get any piece of information about the situation.
Was this helpful?:
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 78.00% | 83.00% | £222,000 | £503,500 |
Address
CJ Hole
268 North Street, Bristol, City of Bristol
BS3 1JA
0117 9634373
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
CJ Hole Branches (View All 15)
A Deeply Disappointing ...
Share On :
1 Star Review
By : 'Rik'
Services : 3
Would you recommend ? : No
Postcode : BS4
15 Oct 2025
People found this helpful
After instructing CJ Hole to sell our property, we were initially confident that we had chosen a capable and professional estate agent. Unfortunately, that confidence has steadily eroded due to a range of ongoing issues that, in our view, highlight a lack of professionalism, poor communication, and ... Read Full Review
Comments on Agent Fees
Would have paid higher for a better service.
Comments (0)Was this helpful?:
Amazing ...
Share On :
5 Star Review
By : 'Samantha'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS48
9 Dec 2024
People found this helpful0
Duncan has been so helpful to us as tenants from day one of renting through CJ Hole. Duncan is efficient at getting any issues sorted and has great communication skills, he's polite, always does what he says he will do, and makes renting through CJ Hole stress free. Duncan is an asset to your... Read Full Review
Comments (0)Was this helpful?:
Avoid them like the ...
Share On :
1 Star Review
By : 'Tiago'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS4
28 Aug 2024
People found this helpful0
This is possibly the worst estate agents I've ever come across, namely Duncan Fleming, who lies to you and landlord alike. I've been waiting for the whole summer to get some basic maintenance done on the house, as well as a leak from the only toilet in the house where they've... Read Full Review
Comments (0)Was this helpful?:
Hollie was amazing. ...
Share On :
5 Star Review
By : 'Aga'
Services : Sales( As a Buyer )
Sold price : £222000
Would you recommend ? : Yes
Postcode : BS13
26 Mar 2021
People found this helpful0
Hollie was amazing. Constantly updating both sides, making calls, sending emails, she made it happen! We are writing this review from our own house now. Thank you,... Read Full Review
Comments (0)Was this helpful?:
Poor customer ...
Share On :
1 Star Review
By : 'Suzie'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : BS16
1 Mar 2021
People found this helpful0
A week after leaving two messages for the Southville branch, these agents do not have the courtesy to return my call. It is poor judgement on their part (not to mention unprofessional) as, not only am I in a position to rent a property, but also to sell a house! So they have lost business. I shall... Read Full Review
Comments (0)Was this helpful?:
Highly ...
Share On :
5 Star Review
By : 'Francis'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : BS4
6 Jan 2021
People found this helpful0
Sion and Charlotte at CJ hole southville were amazing. Excellent customer service. Really polite and present. Always really quick to get back with info. Friendly helpful and just a dream from viewing the property through to the management. Highly recommended. Southville branch is the one. Thank you ... Read Full Review
Comments (0)Was this helpful?:
Unable to ...
Share On :
1 Star Review
By : 'Laura'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : BS3
27 Jul 2020
People found this helpful1
I would like to be able to say something good about C Hole but I can't. As someone who has sold a house through CJ Hole and the daughter of someone trying to sell through them we have had nothing but problems. When I was buying my house the agent at CJ Hole shouted at the agent at Hunters. I... Read Full Review
Comments (0)Was this helpful?:
We sold our house through CJ ...
Share On :
5 Star Review
By : 'Samantha'
Services : Sales( As a Vendor )
Sold price : £243000
Would you recommend ? : Yes
Postcode : BS13
19 Mar 2020
People found this helpful0
We sold our house through CJ Hole and found them to be a brilliant team that worked tirelessly from the start of the sale to completion They are very polite and keep you updated at all times which is great as buying and selling houses can be a stressful time We would recommend them to anyone as... Read Full Review
Comments (0)Was this helpful?:
Thank you to C J Hole for ...
Share On :
5 Star Review
By : 'Samantha'
Services : Sales( As a Vendor )
Sold price : £240000
Would you recommend ? : Yes
Postcode : BS13
28 Oct 2019
People found this helpful0
Thank you to C J Hole for their professionalism My property went on the market on Saturday 19th October and was sold on Wednesday 23rd October. Absolutely fantastic I could not be happier A massive thank you to the whole... Read Full Review
Comments (0)Was this helpful?:
Thankyou to Leigh Duncan Amie ...
Share On :
5 Star Review
By : 'Julie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS3
23 Oct 2019
People found this helpful0
Thankyou to Leigh Duncan Amie Georgina and team for a fast efficient and professional service whilst keeping us informed throughout with the letting of... Read Full Review
Comments (0)Was this helpful?:
CJ Hole have managed the ...
Share On :
5 Star Review
By : 'Jenny'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : BS3
18 Oct 2019
People found this helpful0
CJ Hole have managed the letting of my property for just over a year now. I have been very pleased with their professional and helpful level of service. The lettings and maintenance team have been consistently attentive and very pleasant to deal with. I am very happy I chose CJ Hole and would have ... Read Full Review
Comments (0)Was this helpful?:
Excellent from valuation, ...
Share On :
5 Star Review
By : 'Jane'
Services : Sales( As a Vendor )
Sold price : £503500
Would you recommend ? : Yes
Postcode : BS3
17 Sept 2018
People found this helpful0
Thank you to James Dear, Orlando and Nicola for excellent service and communications in selling our house; and to all the team as everyone we spoke to was helpful and polite and got the job done. Moving home can be stressful but you were so reassuring, patient and helped to calm the situation. We... Read Full Review
Comments on Agent Fees
Fees reasonable
Comments (0)Was this helpful?:
AVOID ...
Share On :
1 Star Review
By : 'HORRIFIC'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : BS3
13 Aug 2018
People found this helpful0
AVOID like the plague! On trying to purchase a flat through them, we were constantly chasing for information, told different things each time and eventually had to cancel the sale because the property didn't have allocated parking as advertised. We found out one week before the completion... Read Full Review
Comments on Agent Fees
Lost £960 because of our experience with CJ Hole.
Comments (0)Was this helpful?:
CJ Hole Southvile the ...
Share On :
1 Star Review
By : 'CJ'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS4
14 Jun 2018
People found this helpful0
After a month our issues are still not sorted. Not responding on phone and was lieing into my face while I went there in... Read Full Review
Comments on Agent Fees
£600 for no service at all just stress
Comments (0)Was this helpful?:
Sale of ...
Share On :
5 Star Review
By : 'Helen'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BS13
30 Apr 2018
People found this helpful0
I had a very positive experience with CJ hole, they sold our home very quickly. Even when our original buyers pulled out they found new ones straight away. I thought Nicola was very helpful and gave me good... Read Full Review
Comments on Agent Fees
I thought the fees were reasonable
Comments (0)Was this helpful?:
CJ Hole Southville charged us ...
Share On :
1 Star Review
By : 'Regular'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS3
11 Jan 2018
People found this helpful3
CJ Hole Southville charged us £800 in fees to rent a one bed flat - this before any deposit or admin for a tenancy agreement. Our boiler broke in the middle of December, it has been almost a month and they have still not repaired it. No heat or hot water. No offer to reduce rent. Promises to send... Read Full Review
Comments on Agent Fees
Highest fees in city. No reason for it.
Comments (0)Was this helpful?:
Me, my partner and my baby ...
Share On :
1 Star Review
By : 'Risdale'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : No
Postcode : BS3
29 Oct 2017
People found this helpful3
Me, my partner and my baby moved into what we thought was going to be an amazing place but it all turned to be the opposite. The pictures they had advertised were from a long time ago when the house was done up all nice. Cj hole lied to us and they only want your money. Constant lies it's... Read Full Review
Comments on Agent Fees
Estate agents are evil
Comments (0)Was this helpful?:
I have moved into a new ...
Share On :
2 Star Review
By : 'Clevedon'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : BS21
17 Mar 2017
People found this helpful0
I have moved into a new apartment in Clevedon for 5 months and was only told about the position of the Gas meter at the end of February and the estate agent is asking me to pay for Gas without any proof or sensible calculations. I am constantly writing mails and worried about bills that I have... Read Full Review
Comments (0)Was this helpful?:
Avoid at all costs. ...
Share On :
1 Star Review
By : 'Avoid'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : 106
14 Feb 2017
People found this helpful6
Avoid at all costs. Unprofessional unhelpful and totally useless. Never return your calls. I've taken my property off the market and will use a more reputable... Read Full Review
Comments (0)Was this helpful?:
Is it possible to give 0 ...
Share On :
1 Star Review
By : 'SP123'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS3
5 Dec 2016
People found this helpful2
Is it possible to give 0 stars? Quite possibly the worst agency I have ever dealt with. The staff don't have a clue about the properties they manage, if you have a question they direct the question you ask them back to you!! If you go in to inform them about a problem, the standard response is I'll ... Read Full Review
Comments on Agent Fees
Bad
Comments (0)Was this helpful?:
1 - 20 of 80 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Last updated at 11/30/2, 12:00:00 AM by allAgents
