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Head Office Reading, Reading RG1
4.3/5, 420 Reviews
86% Recommended
78% sales valuation accuracy
77% sales fee satisfaction
Established in 1990, Prospect Estate Agency is a multi-Award Winning Agency that uses an innovative, modern approach to estate agency, combined with a friendly and efficient service that allows us to remain at the forefront of the market. We offer Sales, Lettings, Property Management, Mortgages and Surveyors all u
nder one roof! This combination of services and our dedication to customer service throughout our 9 local offices, has resulted in us being awarded Best Estate Agency in Berkshire and Best Lettings Agent in the UK at the UK Property Awards for two years running as well as Best International Lettings Agency for 2015/16!
To register with us, or to arrange a free, no obligation sales or rental valuation, visit www.prospect.co.uk
"I am a new tenant at a..."
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1 Star Review
By : 'scdc2012'
Services :
Rent PCM : £1200
Would you recommend ? : No
Postcode : RG1
4 Aug 2015
People found this helpful3
I am a new tenant at a property managed by Prospects in Reading. My overall experience of Prospects has been absolutely horrendous. The admin fee I have been charged is over £750. For this money, I have had the most awful service and experienced the most atrocious mistakes by many of the employees that work there. The first problem we experienced was in regards to the initial viewings. The bookings we made were deleted off the system which meant that the times we wanted to view the properties were then unavailable. We were expecting to see 4 properties over the course of the day. We were only shown 1 property as the others were either cancelled once again or had been taken by other tenants days before. Once we had decided that the only property we saw was acceptable for our needs, we were taken to the office to complete the necessary forms. A few days later, we were sent an offer letter which contained mistakes. First of all, one of our names was spelled incorrectly and the length of our requested contract was also wrong. It took the member of staff responsible one week to correct the spelling mistake and send out a new offer letter. Each day we rang up and checked on the progress of this very simple request. Each time we rang we were put off, ignored or made to feel an annoyance. We did not receive a satisfactory response to these problems for another week. This caused a huge amount of stress as we were being ignored each day and had to do all of the chasing for information ourselves. Perhaps we should have paid ourselves the admin fee they were charging for doing nothing. We had a delayed move in day as the 'check in was fully booked' on the day we requested to move in. This caused a big problem and disruption as we were then required to commute into work (over an hour and a half each day) until the flat was ready for us to move in. This was an added cost for us in terms of transport and added stress as we could not move in. We have been given defective keys and fobs for the car park which means that we cannot access our allocated car parking space and we cannot access the property foyer without asking another resident to open the door for us. On our move in day, we were supposed to have been given an inventory list. We did not receive this list. The clerk arrived 2 hours late and then decided to go home before sorting out our check in. We were waiting outside the property for 2 hours - we did not receive an apology or any explanation. Another person from the office was then sent out to meet us to replace the clerk that had gone home early for the day. We were then told that the fob and keys did not work, so we would have to park on double yellow lines while we moved our belongings into the property. We had to ask another resident to let us into the main foyer as our key was broken. We were then not shown around the property as promised, just given the defective keys and left alone outside the door. We have experienced the worst customer service possible for this relocation. Each step of the way has been marred with problems, additional requests and bad communication. The value of service for the extortionate admin fee has been dire and unacceptable. We are now in the process of putting together a legal case against Prospect Reading Agents in order to see a proportion of our admin fee returned to us. We have been blamed for their mistakes which has made us feel incredibly undervalued as clients and tenants. We were told that it was our fault that their service was slow and incompetent. We wish that the property we saw was not managed by Prospects Reading. It would have made for a lot smoother and less stressful move in process. I cannot understand how this agency have won awards. I cannot imagine a more stressful process if I tried. Avoid this agency at all costs.
What agent could do to change your mind?
Listen to your clients - don't ignore them and avoid their messages, make them feel valued, make sure you do your job and do not leave the chasing up and organisation of a relocation in the hands of your clients - especially when such a huge admin fee was requested.
Comments on Agent Fees
Very high admin fees for the service we received - over £750. We have been insulted at the amount we were charged in return for such a dreadful series of events and appalling service.
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By : Prospect Estate Agency
17 Aug 2015We are sincerely sorry for the problems that have arisen during the start of your tenancy and it is very disappointing that you have encountered such difficulties. The Manager of our Property Management Department, Joanne Kay has been assisting you in order resolve the complications that you have faced. We would like to thank you for your feedback and hope that if Joanne can be of any further assistance you will not hesitate to contact her.
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 78.00% | 77.00% | £117,000 | £490,000 |
Areas covered
- Earley
- Reading
- RG1
- RG10
- RG2
- RG30
- RG31
- RG4
- RG5
- RG6
- RG7
- RG8
- Woodley
Address
Prospect Estate Agents
24 King Street, Reading, Berkshire
RG1 2HE
0118 955 9700
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Prospect Estate Agents Branches (View All 10)
SHAME OF ...
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1 Star Review
By : 'DHALLINA'
Services : Property Management
Would you recommend ? : No
Postcode : RG1
6 Mar 2024
People found this helpful0
Reading Prospect are terrible. THEY DONT PAY THE CLEANERS they send to their properties. SHAME OF THEM. DO THEY KEEP CLIENTS MONEY... Read Full Review
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They wont give your deposit ...
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1 Star Review
By : 'Tenants'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : No
Postcode : SL6
3 Mar 2024
People found this helpful0
This agent will do everything possible to keep your deposit. Despite paying for professional cleans, decorating and spending more time making your old house nice and shiny instead of getting your new house ready to be lived in, they will take you to the cleaners literally. Do not use... Read Full Review
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Save ...
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1 Star Review
By : 'Harmeet'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG1
18 Dec 2023
People found this helpful0
Our experience has been very BAD and DISAPPONTING. We are renting a property with Prospect in Reading and it takes ages to resolve our issues, most of which have been outstanding for over 6 months. The landlord is very adamant about not completing basic repairs, as stipulated in the lease and... Read Full Review
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Thank you for your help in ...
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5 Star Review
By : 'Kathy'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG30
22 Dec 2022
People found this helpful0
Thank you for your help in selling our property. Bernadette was a great help kept us informed all the way & had some great chats on... Read Full Review
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Thank you to Ross, Bernadette ...
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5 Star Review
By : 'Tamsin'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG9
31 Oct 2022
People found this helpful0
Thank you to Ross, Bernadette and all the team at Prospect Reading for helping us with the sale of 5 investment properties over the last couple of years. They secured good deals for us and helped us navigate some difficult times during the transactions. Thank you Bernadette for your unwavering... Read Full Review
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I can throughly recommend ...
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5 Star Review
By : 'Tim'
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : Yes
Postcode : RG30
15 Sept 2022
People found this helpful0
I can throughly recommend Prospect as they have been absolutely brilliant and would certainly use them again if I had another house for sale. From the first valuation meeting with Ross Hobbs and then through the setting up of viewings via Liam and then through the selling process via Bernadette... Read Full Review
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Professional and ...
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5 Star Review
By : 'Katarzyna'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG1
16 Feb 2022
People found this helpful0
'Prospect' has recently helped me with selling my flat although my property was not the easiest to sell. I recommend this estate agency as it is represented by very enthusiastic, professional and passionate people. Thank you... Read Full Review
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Renting ...
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1 Star Review
By : 'Glorija'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : RG1
26 Oct 2021
People found this helpful1
I must say if you are thinking renting with Prospect agency please DON'T. When i came for the apartment viewing the agent agreed with everything i asked. It was very important for me the apartment to be pet friendly, the agent confirmed that on the viewing day. I must say the behavior from... Read Full Review
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Predatory sales tactics, ...
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1 Star Review
By : 'Olivia'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £325000
Would you recommend ? : No
Postcode : RG1
18 Aug 2021
People found this helpful0
Predatory sales tactics, feels very impersonal and by the book. Only chasing the commission on sale and trying to get the quickest sale. Ended up selling through purple bricks for more than prospect... Read Full Review
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The worst company I have ever ...
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1 Star Review
By : 'Jin'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RG1
18 Aug 2021
People found this helpful0
I genuinely couldn't stress enough to stay away from this business. They ignored the landlady for 6 weeks over a very simple request under her fully managed lettings contract. The only way we eventually managed to get them to contact us was by 3 visits to their offices with complaints letters ... Read Full Review
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Really pleased with the ...
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5 Star Review
By : 'Jordan'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : RG1
13 Jan 2021
People found this helpful0
Really pleased with the service. Kurt was very helpful in making the process quick and easy as we were in quite a hurry to move out. Thank... Read Full Review
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I have my first renting ...
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5 Star Review
By : 'Wallace'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : RG1
27 Nov 2020
People found this helpful0
I have my first renting experience from Prospect, as I know almost nothing about renting issue, their agent help me a lot about the house, from recommended property that meet my target, arrange virtual-viewing with a high-effectiveness, and response to my email so frequently! And my agent Kurt is... Read Full Review
Comments (0)Was this helpful?:
IF your property needs work, ...
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1 Star Review
By : 'ROB'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NW11
30 Oct 2020
People found this helpful0
IF your property needs work, Do NOT sell with them as they UNDER SELL your property !!! BE Aware they will give you POOR ADVICE... Read Full Review
Comments (0)Was this helpful?:
Beware of these money ...
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2 Star Review
By : 'Yas'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG30
7 Aug 2020
People found this helpful0
The only saviour for Prospect are the team you deal with initially. Once you are in contract however, the management team is appalling. My rental direct debit was increased without my consent and I was bombarded with emails and letters asking for payment. I challenged every one of them until I got... Read Full Review
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Nightmare checkout process ...
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1 Star Review
By : 'Pradeep'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : RG1
20 Jul 2020
People found this helpful1
The check out process has been an absolute nightmare. I wasn't informed that the checkout will not be happening, due to Covid-19, till I had called to find out why no one had turned up. I was asked to drop the keys in their office, through their letter box. 2 days letter, I receive a call... Read Full Review
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I just wanted to say a huge ...
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5 Star Review
By : 'Carole'
Services : Sales( As a Vendor )
Sold price : £320000
Would you recommend ? : Yes
Postcode : RG31
11 Mar 2020
People found this helpful0
I just wanted to say a huge thank you to Ross Hobbs for his professionalism and support in securing the sale of my property. Throughout the process he unfailingly kept me updated and kept me positive. By far, the best estate agent manager I have ever met..and I have met many. He is a credit to... Read Full Review
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Extremely Poor Customer ...
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1 Star Review
By : 'Maria'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : RG41
20 Dec 2019
People found this helpful1
The service we received was appalling, we would not recommend Prospect to anyone, too many mistakes were made, our messages were ignored, customer service was very poor and in general the staff we dealt with were unreasonable, inconsiderate which as a result made the whole process of moving... Read Full Review
Comments (0)Was this helpful?:
No show twice to view a ...
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1 Star Review
By : 'Sally'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : RG31
25 Jun 2019
People found this helpful0
Arranged a viewing to purchase a property! Appointment time came & went. Rang the agency to be told there was no booking in the diary! Lots of apologies & viewing rescheduled. Time came but no show again. Rang agency to be told (again) no appointment was showing in the diary. Put through to ... Read Full Review
Comments (0)Was this helpful?:
Slightly unprofessional and ...
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2 Star Review
By : 'John'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : RG1
8 Aug 2018
People found this helpful2
The first time we viewed properties with Prospect the estate agent was 15 minutes late with no courtesy call. The agent had very little details on the history of the landlord and detailed specifics of the property such as council tax bands and parking permits etc. Constantly being told we should... Read Full Review
Comments on Agent Fees
I believe the fees were around £350 and £500 holding deposits
Comments (1)Was this helpful?:
By : Danielle
18 Nov 2018You are absolutely right! They are in only for the money and almost all of them are unprofessional. They try to, but don't succeed! They are always on the side of the landlords and are trying to rip...
Really bad agency. Non ...
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1 Star Review
By : 'Very'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : GU16
12 Jun 2018
People found this helpful2
They never solve the problem. Always saying the Landlord is away and never answer the phone. Then, why an estate agency exist if is not to take own decisions without confirmation from the landlord? Then go away and I will contact the Landlord directly. At the checkin I have to pay for bateries... Read Full Review
Comments on Agent Fees
For what they have done, bad.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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