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Open Doors

4.9/5, 92 Reviews
99% Recommended

95% letting valuation accuracy

95% letting fee satisfaction

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Open Doors has been established for over five years and is now seen as one of Buckingham's leading independent letting agents.
"I have let two properties..."

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5 Star Review
UserName

Amy

By : 'Sally'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : Yes
Postcode : MK18

21 May 2015
People found this helpful0

I have let two properties through Open Doors for a number of years. I have always had excellent service, all the staff are friendly and helpful. They communicate quickly and their advise is invaluable. Recently Amy has been exceptional in dealing with an ongoing issue. Kirsty manages the properties well, supporting swiftly when required with the appropriate tradesmen . I have often personally recommended this team to others.

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting95%95.00%£510£2,200
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
260621000030
Areas covered
  • Buckingham
  • Milton Keynes
  • Winslow
Address

Open Doors
23 Castle StreetBuckingham, Buckinghamshire
MK18 1BP
01280 821040

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:00
  2. 09:00 - 17:00
  3. 09:00 - 17:00
  4. 09:00 - 17:00
  5. 09:00 - 17:00
  6. 09:30 - 12:30
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Excellent ...

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5 Star Review
UserName

By : 'Marta'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : MK18

1 Feb 2023
People found this helpful0

After receiving really poor service with other agents, we met Lizzie and Nicky from Open Doors. They were professional, understanding and help us find a house to rent that we love and will allow us to have our beloved dog. I would not hesitate to recommend Open Doors to anybody, as I believe they ... Read Full Review

Comments (0)Was this helpful?:
Blunt ...

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1 Star Review

By : 'Kurt'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : MK18

13 Oct 2021
People found this helpful0

Cant keep to their appointments, took time off work and the reply was "oh well, you have the afternoon off anyways" Whenever I call into these guys, I'm spoken over every time with a can't do it attitude. Overall service is okay, they do what every other agency does. The ... Read Full Review

Comments (0)Was this helpful?:
I have been renting with Open ...

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5 Star Review
UserName

UserName

By : 'Yousef'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : MK18

20 May 2021
People found this helpful0

I have been renting with Open Doors for almost 4 years and it has been a very positive experience. All the staff I have been in contact with have been helpful and professional. In particular, Lizzie, Nicky, Sandie and Jalina have been great. Any issues I have had have been dealt with swiftly, ... Read Full Review

Comments (0)Was this helpful?:
17 Years of Excellent Letting ...

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5 Star Review
UserName

By : 'Martin'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Owner)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : YO23

2 Mar 2021
People found this helpful0

I have been letting my Grade ii listed house through Open Doors since 2004 when I went to work in Namibia. They have provided an excellent service for all of those 17 years, and the current personnel dealing with Property Management (Nicky) and Lettings (Lizzie) have continued that high level of ... Read Full Review

Comments (0)Was this helpful?:
.5 Star service - Nicky ...

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5 Star Review
UserName

By : 'Melanie'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : MK18

29 Jan 2021
People found this helpful0

Shortly I will be relocating back to Buckinghamshire. I was absolutely delighted with the service and communication I received from a very helpful Member of staff at Open Doors.. Nicky T went over and beyond to ensure my property search was seemless and the detail and very kind advise received was ... Read Full Review

Comments (0)Was this helpful?:
Open Doors came through for ...

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5 Star Review
UserName

By : 'Kaolat'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : MK18

25 Jun 2019
People found this helpful0

Open Doors came through for me in a most remarkable way with my whole expectation completely surpassed within the shortest possible timeframe. I would like to seize opportunity to particularly commend Jalina; she’s beautiful, very polite and ever ready to help in such an open, honest and ... Read Full Review

Comments (1)Was this helpful?:

By : mark crampton smith

25 Jun 2019

Kaolat, thank you for your great review. I am delighted that Jalina and the team have exceeded your expectation. Of course our business is all about delivering the very highest levels of customer...


Absolutely amazing Rachael ...

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5 Star Review
UserName

By : 'John'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : MK18

25 Jul 2016
People found this helpful0

Absolutely amazing Rachael was fantastic she went above and beyond her role could not recommend a better agency to use, I was overwhelmed by the service and communication it was not the easiest for here but we got there and could not have done it without her. She deserves the highest ... Read Full Review


What agent could do to change your mind?

Excellent


Comments on Agent Fees

Excellent

Comments (0)Was this helpful?:
Rachael was extremely ...

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5 Star Review
UserName

By : 'Summerwell'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Owner)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : MK18

20 Jun 2016
People found this helpful0

Rachael was extremely efficient; her communication and feedback was excellent and she has a friendly but professional manner. She made an effort to establish exactly what sort of tenant I was looking for so no time was wasted with unsuitable clients. The flat was let very quickly and the process ... Read Full Review


What agent could do to change your mind?

Fair (compared to the letting fees I pay in London!)


Comments on Agent Fees

Fair (compared to the letting fees I pay in London!)

Comments (0)Was this helpful?:
Friendly, felt looked after, ...

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5 Star Review
UserName

By : 'becs'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £830
Would you recommend ? : Yes
Postcode : MK18

18 May 2016
People found this helpful0

Friendly, felt looked after, a company that cares about its tenants! Racheal was amazing and couldnt do enough to help me. Love the house !! Thank ... Read Full Review


What agent could do to change your mind?

Good


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
Used open doors for the past ...

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5 Star Review

By : 'Andy'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £695
Would you recommend ? : Yes
Postcode : OF

29 Apr 2016
People found this helpful0

Used open doors for the past 2 years 9 months, I 'checked out' yesterday. Our main person of contact was Kirsty, first time renting and Kirsty helped us from beginning to end, advice, requirements, repairs, all answered quickly and swiftly. You hear of letting agents keeping part deposits back at ... Read Full Review


Comments on Agent Fees

Reasonable - no hidden xharges

Comments (0)Was this helpful?:
Kirsty has been exceptional ...

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5 Star Review

By : 'RobPassow'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Owner)
Rent PCM : £895
Would you recommend ? : Yes
Postcode : MK5

13 Apr 2016
People found this helpful0

Kirsty has been exceptional in her management of our property in Olde Bell Lane. Everything has been swift, smooth and very professional. Thank you for all your hard ... Read Full Review


What agent could do to change your mind?

Good


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
My compliments to the ...

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5 Star Review

By : 'A.D'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : MK1

13 Apr 2016
People found this helpful0

My compliments to the management of Opendoors, especially to one of your excellent Property Manager, Kirsty Leigh (Eke). She took a great lengths to help me when my property was thrown into turmoil by tenants(not just once). I have always received professional and quality service at your branch ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
Open Doors have managed my ...

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5 Star Review

By : 'Happy'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : MK18

4 Apr 2016
People found this helpful0

Open Doors have managed my properties for years now and Kirsty has been a breath of fresh air to the business, always a pleasure to deal with. The best agent I have ever dealt ... Read Full Review

Comments (0)Was this helpful?:
Very professional from start ...

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5 Star Review
UserName

By : 'roy'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Owner)
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : MK18

25 Mar 2016
People found this helpful0

Very professional from start to finish. Pilote, efficient, helpfull. Would have no problem recommending to friends/colleagues/family will definitely use your services again if ... Read Full Review


Comments on Agent Fees

ok

Comments (0)Was this helpful?:
We have been renting with ...

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5 Star Review

By : 'Excellent'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : MK18

22 Mar 2016
People found this helpful0

We have been renting with open doors for a number of years now, and they are fantastic, nothing is too much trouble, if you have any issues they resolve it very quickly, example, the other day I emailed Kirst about a problem with a light switch and an electrician came within a matter of hours, very ... Read Full Review


What agent could do to change your mind?

Good


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
I have been renting with Open ...

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5 Star Review

By : 'Claire'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : MK17

16 Mar 2016
People found this helpful0

I have been renting with Open Doors since 2012. They have always been efficient and easy to deal with. Kirsty in particular always responds to any enquiry or problem quickly and gets things sorted ... Read Full Review

Comments (0)Was this helpful?:
This is my first time going ...

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5 Star Review

By : 'Kathryn'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : MK7

9 Mar 2016
People found this helpful0

This is my first time going into the property renting world and Kirsty has been brilliant every step of the way. From the first day I moved into the rent property, Kirsty has helped answer any and all questions or queries I have no matter how minor the query. I recently asked Kirsty if she could ... Read Full Review

Comments (0)Was this helpful?:
Kirsty was a real breath of ...

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5 Star Review
UserName

By : 'Victor'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : MK18

18 Feb 2016
People found this helpful0

Kirsty was a real breath of fresh air when it came to property management: ever the courteous, prompt and efficient professional from start to finish. Having dealt with a fair few letting agencies around the world over the years, the Open Doors Buckingham team is to be commended for its outstanding ... Read Full Review


What agent could do to change your mind?

Very fair and well within market ranges, to the best of my knowledge.


Comments on Agent Fees

Very fair and well within market ranges, to the best of my knowledge.

Comments (0)Was this helpful?:
Open Doors managed the ...

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5 Star Review

By : 'SallyM'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : MK18

29 Jan 2016
People found this helpful0

Open Doors managed the letting of two properties for my family, one of them for several years. The service provided by Jane and Kirsty was excellent throughout. Always professional (emails and phone calls answered promptly, tenants speedily found, any issues quickly resolved), the service was ... Read Full Review

Comments (0)Was this helpful?:
Having dealt with Open Doors ...

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5 Star Review

By : 'Mr.T'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Owner)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : MK18

28 Jan 2016
People found this helpful0

Having dealt with Open Doors for many years Kirsty Eke has been a breath of fresh air and nothing is ever too much. She is very quick to reply to emails and very professional on the phone. An excellent communicator! Thanks ... Read Full Review


What agent could do to change your mind?

good


Comments on Agent Fees

good

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

INTERNAL COMPLAINT PROCEDURE • We aim to provide the highest standard of service to all landlords and tenants, in line with ARLA Code of Practice. One of the requirements of our ARLA membership is that we have a process for assessing complaints about our service, appropriate to our firm’s size and structure. • All branch staff will deal with the normal day to day problems on a one to one basis but once a formal complaint as such has been raised, i.e. “I am not satisfied with the standard of your work/conduct/behaviour etc. and I wish to make a formal complaint”, then at that stage you will be requested to put your complaint in writing, setting out your concerns by reference to any related documents – terms of business, tenancy agreement, inventory, etc. and send it to Sandie Matthews at the address below: 23 Castle Street, Buckingham, Bucks MK18 1BP • The grievance letter will be acknowledged promptly within three working days. We will then investigate in accordance with established “in-house” procedures and a reply sent to you within ten working days of the receipt of the original letter. You will be invited to make any comments that you may have in relation to this response. • Subsequently, if you remain dissatisfied with the way we have handled your complaint, please write to Mark Crampton Smith at: 23 Castle Street, Buckingham, Bucks MK18 1BP • Finally, having exhausted our in-house procedures, if you are still not satisfied with our response, you may refer your complaint to: ARLA, Or: The Property Ombudsman ARBON HOUSE, Milford House 6 TOURNAMENT COURT, 43-55 Milford Street EDGEHILL DRIVE, Salisbury WARWICK, Wiltshire WARWICKSHIRE, CV34 6LG. SP1 2BP who will arrange for your complaint to be assessed by an external Independent Case Examiner in line with their criteria and procedures. 23 Castle Street, Buckingham MK18 1BP 01280 821040 www.open-doors.co.uk

Last updated at 10/29/2019, 10:58:38 AM by allAgents

Awards won by Open Doors

Regional Awards Won by Open Doors

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