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4.2/5, 104 Reviews
81% Recommended
0% letting valuation accuracy
96% letting fee satisfaction
By : 'B'
Services : Letting(I am a Tenant)
Rent PCM : £925
Would you recommend ? : No
Postcode : BN3
I would strongly dissuade anyone from using this company. We saw the reviews when we were in the middle of signing our tenancy agreement and thought we'd be optimistic and give them the benefit of the doubt in spite of their rating of <2 stars. Unfortunately, in this instance, all the negativity ultimately proved to be justified. Save yourself a great deal of unneccessary stress and financial pain: do not make the same mistake as us. - Our building was full of smokers, and - as, the buildings are very old and full of holes, cigarette smoke regularly diffused into our home. Coastal were extremely unforthcoming and evasive about this fact until after we'd signed the agreement, despite knowing we had a 4 month old daughter. - The communal areas were shabby and in a poor state of repair. It took 5 months for the lock on the front door to be repaired. - We were charged £10.00 of our damage deposit for leaving a single hair in a sink. We were extremely careful with our cleaning not to give them any justification to fine us, but they still managed to find this tenuous pretext. Complete farce. Whilst there are nice enough people working at the front end - the company's core ethos, underpinning every aspect of the business, seems to be extremely exploitative and ruthless. Read carefully through your tenancy agreement and you will notice that it is unusually punitive; full of abnormally harsh penalties and fines. For example, if you leave a push chair in a communal hallway, it will be removed without notice and you will be charged for the labour. Evidently, they are a company with very little in the way of empathy or faith in people, and whose dealings are routinely characterised by conflict and negativity. With so many more pleasant letting agencies to deal with in the local area, there's no need to give them your custom and live under their shadow. I would be extremely wary of using them if you have any other choice - particularly if you are a family looking for a safe and stable feeling 'home.'
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 96.00% | £506 | £1,200 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 80 | 18 | 0 | 0 | 0 | 0 | 4 | 2 |
Coastal Management Ltd
99 Western Road, Hove, Brighton and Hove
BN3 1FA
01273 723300

By : 'Ruth'
Branch : Hove, 99 Western Road
Services : Letting (As a Tenant)
Rent PCM : £825
Would you recommend ? : Yes
Postcode : BN26
My partner and I have recently vacated from our flat managed by Coastal. We were in the property for 2 years and any issues or queries we have had have been dealt with promptly and efficiently. Many thanks to Alice Kyle for her ... Read Full Review

By : 'Jonny'
Branch : Hove, 99 Western Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN3
Coastal have been the best agency I’ve used in my 15 years of renting, by a long, long way. From moving in almost 4 years ago till now, we have had such a positive experience! Alice is the main person I’ve dealt with and her response time is so quick and always happily assists ... Read Full Review

By : 'ethan'
Branch : Hove, 99 Western Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN21
Alice Kyle was a massive help with all my enquiries and very helpful in general! Would use coastal again for ... Read Full Review

By : 'John'
Branch : Hove, 99 Western Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BN26
I have never had a problem dealing with costal management. Off every problem I’ve had I had an instant reply or phone call and the matter delt with very quickly and any emails sent to Alice Kyle have been replied to very very ... Read Full Review

By : 'Hayley'
Branch : Hove, 99 Western Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN3
I recently vacated a rental property managed by coastal and had a good experience with Emma Levick who was professional, courteous and excellent in explaining the process and ... Read Full Review

By : 'Jess'
Branch : Hove, 99 Western Road
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : BN1
Alice was absolutely lovely! She made the end of tenancy process super smooth just by being really responsive. She took the time to explain the process when I was confused which really helped take away some of the stress. Thank you ... Read Full Review

By : 'Connor'
Branch : Hove, 99 Western Road
Services : Letting (As a Tenant)
Rent PCM : £995
Would you recommend ? : Yes
Postcode : BN3
I have recently ended a tenancy with coastal with Emma Smith as the property manager. She has been fantastic throughout, responding to queries promptly and effectively. There were issues with a tenant moving out mid tenancy that Emma assisted me with professionally and with speed, and the whole ... Read Full Review

By : 'Mrs'
Branch : Hove, 99 Western Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN3
12 years I have been with this agency before relocating. Beth took care of my property the latter years & I had so much support, understanding through the pandemic. Work was carried out swiftly & with professionally. I would most certainly recommend this company. A bunch of courteous & ... Read Full Review

By : 'Matthew'
Branch : Hove, 99 Western Road
Services : Letting (As a Tenant)
Rent PCM : £1075
Would you recommend ? : Yes
Postcode : BN3
Coastal were super helpful and friendly at all points during my tenancy. They attended quickly to an issues raised. I gave notice to terminate my lease before the natural expiration date and Coastal processed this and arranged to market the property promptly. Alice was especially helpful in ... Read Full Review

By : 'Charlie'
Branch : Hove, 99 Western Road
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : BN1
I rented a property with Coastal for over 3 years and always had a pleasant experience. Any small issues with the property were dealt with very quickly and I was allowed the space to enjoy my flat, unlike some other agencies. Alice was excellent to work with managing the check out from my property ... Read Full Review

By : 'Imogen'
Branch : Hove, 99 Western Road
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : BN1
I had a great experience renting with Coastal Management, specifically because of Alice Kyle who always communicated with us really well. I could always ask her any questions and get a really helpful, quick, and friendly response - this is something I've not experienced with estate agents in ... Read Full Review

By : 'Milo'
Branch : Hove, 99 Western Road
Services : Letting (As a Tenant)
Rent PCM : £975
Would you recommend ? : Yes
Postcode : BN1
I rented a property with Coastal for a year. Alice is fantastic, she provided an excellent level of communication and a friendly helpful service at both ends of the tenancy. I never had any issues, and had an overwhelmingly positive ... Read Full Review

By : 'Gregoire'
Branch : Hove, 99 Western Road
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : SE5
A 5 star review to commend Beth Hodge @ Coastal Management for her professionalism during my tenancy . Beth and the team at Coastal Management did a fab job managing the property I was renting throughout my time there . Beth was friendly and helpful during all communications . She made the ... Read Full Review


By : 'Daniel'
Branch : Hove, 99 Western Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN11
Great Experience with Coastal, Alice was my contact and throughout my tenancy she was very helpful with any of the issue that i had. I would definitely rent again from ... Read Full Review


By : 'Ash'
Branch : Hove, 99 Western Road
Services : Letting (As a Tenant)
Rent PCM : £695
Would you recommend ? : Yes
Postcode : BN21
As a tenant I found Coastal to be effective, efficient and professional when resolving issues and questions regarding my tenancy term. Thanks again ... Read Full Review

By : 'Rachel'
Branch : Hove, 99 Western Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN1
I rented with Coastal for over two years and have been very impressed with their service. Alice has always been incredibly helpful and quick to react to any queries. Having dealt with quite a few letting agents over time, Coastal have been the most straightforward and pleasant to deal with from the ... Read Full Review


By : 'Charles'
Branch : Hove, 99 Western Road
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : BN3
My partner and I rented a lovely appartment in Hove for over 2 years with Alice as our property manager and we couldn't have been happier with the experience: very professional, helpful, excellent communication and very quick to react when there was an issue. Would totally recommend this ... Read Full Review

By : 'Ben'
Branch : Hove, 99 Western Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN1
We rented with Coastal Management for 3 years with Beth as our property manager and she's always been helpful and quick to respond to questions and fast to get a plumber, electrician etc.. on the odd occasion when something has gone wrong. Would ... Read Full Review


By : 'Chris'
Branch : Hove, 99 Western Road
Services : Letting (As a Tenant)
Rent PCM : £795
Would you recommend ? : Yes
Postcode : BN2
Great letting agent, rented a property for around 3 and a half years and dealt with Alex most of the time. Moving in was straight forward, communication was good and any maintenance issues were rectified quickly. Shame to have to move, but a pleasure to deal ... Read Full Review

By : 'Ben'
Branch : Hove, 99 Western Road
Services : Letting (As a Tenant)
Rent PCM : £625
Would you recommend ? : Yes
Postcode : BN21
Ive been moving flats multiple times over the last 8 years. Coastal has been the first management company that actually listens and solves any issues you have. I would be happy to rent a property through them again without a second ... Read Full Review
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Last updated at 10/23/2018, 9:46:16 AM by allAgents