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Birmingham Central, Birmingham B5
4.8/5, 132 Reviews
95% Recommended
90% sales valuation accuracy
92% letting valuation accuracy
100% sales fee satisfaction
88% letting fee satisfaction
As a leading Birmingham estate agent, we\'re a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords.
So whether yo
u have a specific lettings or sales question, want some honest advice or are ready to \"go for it\", get in touch with one of the team today.
"We have been with Northwoods..."
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5 Star Review
Nin
By : 'Tracy'
Services : Letting(As a Tenant)
Rent PCM : £595
Would you recommend ? : Yes
Postcode : B74
7 May 2015
People found this helpful3
We have been with Northwoods for 5 years now, the whole team were a pleasure to deal with, mostly we dealt with Nin or Sophia. As a company they are very easy to speak to, any problems we had were dealt with straight away with no fuss, we are having to move and our new property is not with Northwood, we would so much like to stay with them but our new landlord is with another agent. We can't thank them enough for making our first home in Birmingham a pleasure to live in. We now class Nin as a friend. Many Thanks to them all.
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90.00% | 100% | £95,000 | £220,000 |
| Lettings | 92% | 88% | £415 | £1,800 |
Areas covered
- B1
- B13
- B15
- B17
- B18
- B2
- B29
- B3
- B4
- B5
- Birmingham
Address
Northwood
70 Bromsgrove Street, Birmingham, West Midlands
B5 6NU
0121 622 5066
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Northwood Branches (View All 92)
We are currently renting a ...
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5 Star Review
By : 'Dhdh'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B5
26 Mar 2023
People found this helpful0
We are currently renting a flat from Northwood and we are very pleased with it. Big thanks to Sebastian for amazing and professional... Read Full Review
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We are currently renting a ...
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5 Star Review
By : 'Dhdh'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B5
26 Mar 2023
People found this helpful0
We are currently renting a flat from Northwood and we are very pleased with it. Big thanks to Sebastian for amazing and professional... Read Full Review
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Worst experience I have ever ...
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1 Star Review
By : 'Ye'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : No
Postcode : B5
11 Sept 2021
People found this helpful1
I received a distressing call from aNorthwood employee that was very rude in relation to the inventory check-out for Flat 151 Southside , St John's Walk, B5 4TH. Aside from the rude and unacceptable tone, the employee insisted that money would be taken from our deposit because there was a ... Read Full Review
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I am very pleased with this ...
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5 Star Review
By : 'Nikoleta'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B5
12 Nov 2020
People found this helpful0
I am very pleased with this service that I used to book my first flat in Birmingham. A big thank you to Amy Brookes who from day one has been very professional, polite and helpful and answered all the queries I had regarding the flat and its maintenance. Must appreciated. I would therefore highly... Read Full Review
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Gratitude to ...
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5 Star Review
By : 'Andrew'
Services : Letting( As a Tenant )
Rent PCM : £72500
Would you recommend ? : Yes
Postcode : B5
11 Nov 2020
People found this helpful0
I have lived in many parts of the world, as well as in the UK, and always tried to avoid agents when it comes to housing, until I met the staff at Northwood, Birmingham. From day one they have been more than helpful when dealing with any problem that we have faced. In particular I want to mention ... Read Full Review
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Thank you Northwood for ...
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4 Star Review
By : 'Dilyara'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : B1
5 Oct 2020
People found this helpful0
Thank you Northwood for helping me to find a place to live! The team was very helpful. They were professional and treated me with respect. Viewing was completed on time. The property was exactly the same as per photos. Secondly i moved into the property on the agreed date without any... Read Full Review
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I had been having an issue ...
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4 Star Review
By : 'Diana'
Services : Letting( As a Tenant )
Rent PCM : £615
Would you recommend ? : Yes
Postcode : B20
27 Feb 2020
People found this helpful0
I had been having an issue with the Communal Satelitte Dish, leaving me with know Sky TV signal. However, Laura from Northwood Birmingham was working in the backgroud & liaising with the Landlord to try & rectify this matter, which she did... Read Full Review
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By : Laura Humpage
28 Feb 2020Hi Diana, Always happy to help. If you need any further assistance please contact our Northwood office and we are happy to assist you. Many thanks Laura...
Thank you ...
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5 Star Review
By : 'Yasser'
Services : Letting( As a Tenant )
Rent PCM : £810
Would you recommend ? : Yes
Postcode : B20
17 Feb 2020
People found this helpful0
Northwood are so lovely team and understanding and helpful. For one year and six months they was in tuch with me and whe I nead help from them they did it so fast they... Read Full Review
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Great customer care, ...
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5 Star Review
By : 'Faye'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : B20
19 Dec 2019
People found this helpful0
Great customer care, Northwood thoroughly looked after me throughout my tenancy. Would recommend and use them again when I look to move back to... Read Full Review
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Thank you Andrew, Laura and ...
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5 Star Review
By : 'alib69a@aol.co.uk'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B5
16 Dec 2019
People found this helpful0
Thank you Andrew, Laura and Nin for a fantastic experience as a tenant. You made the check out process easy and returned my deposit quickly. If I ever need to rent again you will be my first call.... Read Full Review
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Excessive End-of-Tenancy ...
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2 Star Review
By : 'Sam'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : B16
1 Nov 2019
People found this helpful0
Northwood offers a pretty good support service. But for prospective renters, please understand that they will try to make excessive deductions from your deposit at the end of your tenancy. In my case this included a £175 cleaning charge for an apartment that was basically spotless, a £50 charge... Read Full Review
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Deposit not returned for no ...
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1 Star Review
By : 'Y'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B17
27 Aug 2019
People found this helpful1
My tenancy finished 3 weeks ago and they withheld my deposit stating reasons such as a missing vacuum cleaner that was simply stored in a different location (told them this three times). They completely ghosted me ignoring multiple emails and telling me someone else will phone me back when I tried... Read Full Review
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Best customer ...
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5 Star Review
By : 'LG'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B5
19 Jun 2019
People found this helpful0
Alison was extremely pleasant ,helpful and dedicated to her job and customer service. I felt so comfortable to communicate with her to ask my questions and she tried her best to answer all. Big... Read Full Review
Comments on Agent Fees
N\/A
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Poor service and poor ...
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1 Star Review
By : 'Landlord'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : No
Postcode : B12
2 May 2019
People found this helpful0
As a landlord who selected the "fully managed" option I expected a pain free service however it has been anything but. I accepted Northwood's recommendations for cleaning and maintenance work. The cleaning was done to a terrible standard with cobwebs, dust and dirt remaining on most... Read Full Review
Comments on Agent Fees
Fees are expensive and the tenant signing on fee was never mentioned until after a tenant was found. Cleaning service poor value for money.
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Excellent ...
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5 Star Review
By : 'SunnySide'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : B15
4 Feb 2019
People found this helpful0
It was a pleasure to deal with everyone at Northwood Birmingham. We appreciated the timeliness of responses, service, and liaison with the landlord in resolving issues with the property. The fees were reasonable and complaint resolution was hassle free. We enjoyed our stay at the property in a... Read Full Review
Comments on Agent Fees
Reasonable although a bit on the higher side compared to others.
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Excellent service ...
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5 Star Review
By : 'Ronnie'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : B18
19 Nov 2018
People found this helpful0
After looking at prosective letting agents, Northwood was the only one that stood out as a letting agency that could find found tenants who would respect and look after our property. Aaran in particular did not seem to mind being asked loads of questions. He was able to answer these questions ... Read Full Review
Comments on Agent Fees
Agents fees are good
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Allison is the ...
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5 Star Review
By : 'Southside'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : B5
2 Nov 2018
People found this helpful0
I just want to say a massive thank you to Northwood and in particular Allison for all the hard work you have done in assisting me with the purchase of my property in Birmingham.Your professionalism and constant availability by either phone or email has been outstanding. The communication through... Read Full Review
Comments on Agent Fees
Fantastic...
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Found the right place Monday ...
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5 Star Review
By : 'Midasjohn'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : B3
30 Oct 2018
People found this helpful0
Found the right place Monday and moved in Saturday! Everything these guys do is A1. Client care is tough to find these days. So rest assured and look no further. Kudos to Aaran... Read Full Review
Comments on Agent Fees
A necessary evil, at least until the government move their arses. Northwood are no more than anyone else and I wouldn't dare risk it on private landlords without an Agent. No doubt when fees are removed, they'll be added on the Landlord and then the Tenants. So really we are talking about the need of Massive Housing Reform. Northwood obviously aren't responsible for that.
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By : Aaran Ryatt
31 Oct 2018Hi John, thank you for your review! We look forward to looking after you throughout the tenancy. Have a lovely evening. Aaran (Northwood...
Happy Overseas ...
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5 Star Review
By : 'Overseas'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : B2
17 Oct 2018
People found this helpful0
I strongly recommend Aaran and Northwood without hesitation. Polite, efficient and knowledgable. They are achieving returns in excess of my expectations. I have used several other agents in Birmingham and Northwood are the best by a long... Read Full Review
Comments on Agent Fees
Very reasonable for the quality of service.
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Happy ...
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5 Star Review
By : 'Shaun'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B5
12 Jun 2018
People found this helpful0
I had a very happy four years renting a property through Northwood. The staff are very approachable and polite, and I always found any transactions of renewals smooth and speedy, and they were always happy to explain anything I didn't understand or deal with any issues I had within the... Read Full Review
Comments on Agent Fees
I always find the fees on all agents very high, so I guess the Northwood fees are with the same range as all others in the area.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
customerservice@northwooduk.com
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
The outcome of our investigation
What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 5/26/2017, 7:52:29 AM by allAgents
