The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.7/5, 173 Reviews
94% Recommended
100% sales valuation accuracy
93% letting valuation accuracy
100% sales fee satisfaction
86% letting fee satisfaction

Louis
By : 'Kenny'
Services :
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : W5
Myself and my girlfriend have been looking to move to Ealing for some time, but so far had failed to find exactly what we were looking for. We had visited various online websites but often its not as helpful as actually being in the area. Townsend, from the station was our 6th stop. We had visited the other estate agents in the area, and having looked online, we were being pretty ruthless in our requirements. Although polite and friendly, the other agents simply didn't have anything we were interested in. We went into Townends with a slight sense of defeat but were met by Louis, who despite our ridiculous list of requests from area, to the flats layout, didn't appear to flinch. Louis was genuinely brilliant, he simply said 'I've got the place for you, come with me', we went along, our only viewing that day so far and the property was everything described and met every minute detail we had described. We put the holding deposit down there and then and awaited Louis to try and secure the property for us as quickly as possible (we were terrified we wouldn't get it). Louis again worked wonders, we were accepted and now very very happy. Ultimately it turned the whole flat hunting nightmare into a painless and simple process, something i have never experienced in London before. Overall Townends and Louis in particular were amazing! Thank you!
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £300,000 | £930,000 |
| Lettings | 93% | 86% | £850 | £2,200 |
Stirling Ackroyd
41 The Broadway, London, Greater London
W5 2NP
020 8579 9282

By : 'Ms.'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : UB6
I have been using Townends Ealing for several years to let my flat in Perivale. They are always professional and have my best interests at heart. Senior Lettings Manager, Rob McPeake always goes above and beyond to assist with any issue or inquiry. I am very pleased with the service I receive,... Read Full Review

By : 'Godfrey'
Services : Sales( As a Vendor )
Sold price : £587000
Would you recommend ? : Yes
Postcode : W13
Our agent Yemi was very supportive thoughout the period of marketing and selling the house. This was a stressful time for us but she always kept us well informed and responded to questions in good time. She liaised well with the buyer which meant that towards the end of the sale she could reassure... Read Full Review

By : 'Sandy'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : W5
Ealing Letting Office - I have been using Townends for both of my flats in Ealing . Robert the Letting Manager has been brilliant for my recent letting service for my Ealing flat. Always keeping me updated and ensuring my queries are answered promptly. Listening to my requirements. I would... Read Full Review

By : 'Ishil'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W5
Having searched high and low in a particular neighbourhood close to E Broadway, Ed had done well to get the instruction on a flat which was ideal for my wife and I. He worked hard to get our offer agreed and we are pleased with his conduct during the negotiation phase. We found Ed to be honest and... Read Full Review

By : 'Amillsa'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : UB5
Tyana's service was second to none. I appreciated her patience, professionalism and determination to find me my perfect property. Couldn't have asked for a more enthusiastic agent. Thanks you for making the process as smooth as possible, needless to say i would recommend Tyana to anyone... Read Full Review
Good


By : 'K'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W5
We were pleased with the service we received throughout the process. The team responded to emails promptly and gave clear... Read Full Review


By : 'Louise'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W5
We instructed Townends Ealing to find a tenant for a flat after other agents had not been able to do this. Townends found a suitable professional couple within a matter of days and the letting proceeded smoothly and quickly. The Lettings team headed by Robert McPeake were r trembly helpful and... Read Full Review
Their fees were the standard fees that we expected to pay.

By : 'Jean'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W5
Have worked with Robert for a few years and have always found him to be very positive, honest and professional. Have also had confidence in the type of clients which Townends seek for our properties. Thank you Townends for letting our property once... Read Full Review
Good

By : 'Rob'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : W5
We are delighted with the service received from these two agents, professional, courteous and personal. I would be highly likely to recommend the Ealing branch of Townends based on my experience with... Read Full Review
Very happy with the agents fees.

By : 'LP'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W5
Tyana has been very supportive through the entire process of searching for and renting the flat, with excellent communication skills and quick replies to our enquiries. Thank... Read Full Review
By : 'Rosalind'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : W13
Tyana made my experience of renting a property pleasant, easy and efficient. She was really helpful in taking me to the viewing and resolving reference issues- a true... Read Full Review
Townends lettings fees are high, even when a discount was applied. The service from staff at the branch was much better than the experience provided by head office

By : 'Tamara'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W13
I have had the good fortune to work with Robert at the Towends branch in Ealing for a number of years now. He is not only fair in his dealings, but he is phenomenal at getting the job done. I always feel that I can just hand over to him, in the knowledge that he will come back to me with quality... Read Full Review
As I say above, I have always found Robert to be fair and straightforward on the fees front.

By : 'Marianne'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W5
Could not have had a better experience with Tyana. She is an asset to the team. She showed me a variety of properties which all met the requirements I had asked for. She gave me honest and positive advice about my search. She also gave a warm and truthful welcoming every time I went for a viewing... Read Full Review


By : 'Rosanna,'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W5
Very professional, courteous, helpful and work extremely hard to identify new and suitables tenants. Always welcoming and approachable, and constantly keep me informed of progress which I particularly... Read Full Review
acceptable


By : 'Mel'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : W5
I have recently used Townsend in Ealing Broadway to rent a property through. From start to finish they were fantastic constantly kept me in the loop about how everything was going and nothing seemed too much for them. Robert and Mohamed were brilliant I can't thank them enough they made the whole... Read Full Review
They were good

By : 'Rita'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W5
Tyana was great! Made the entire process run smoothly, was very helpful and gave us all the information we... Read Full Review
By : 'Paul'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W13
Extremely excessive fees with no real justification. To charge £25 just to confirm payments were made on time in a reference is exorbitant, and there is then a payment fee added on to... Read Full Review

By : 'Azim'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : W5
Very friendly and helpful with finding the property. Helped with the whole process from start to end fantastically. Could not have asked for a better... Read Full Review
By : 'Richard'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W13
Really helpful before and after purchase. Were also very helpful over the stressful final part. Might even have gone with us as we were a better buyer for the seller, rather than take the higher sale price and get stung in the end by a late pull out.... Read Full Review
I was a buyer so have no comment on the fees.

By : 'Ealing'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W13
Recently used Townends to rent a property in Ealing. I was delighted with the result that was achieved within a short time frame. A special thank you to Robert McPeake for offering a superior quality of service in a timely and professional... Read Full Review
Good value for the service that is provided.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
No procedure set.
Last updated at 11/21/2017, 8:59:14 AM by allAgents