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Acton, London W3
3.9/5, 72 Reviews
75% Recommended
89% sales valuation accuracy
70% letting valuation accuracy
89% sales fee satisfaction
79% letting fee satisfaction
"We were misled and lied to by ..."
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1 Star Review
Jimmy
Cass
By : 'Andreas'
Services : Letting(I am a Tenant)
Rent PCM : £1800
Would you recommend ? : No
Postcode : W3
7 Nov 2014
People found this helpful152
We were misled and lied to by Jimmy and his manager Cass on multiple occasions throughout the whole process and treated us like fools. Jimmy was extremely rude and became abusive at one occasion. First of all, they took a disproportionately high holding deposit of £700 over the phone and then claimed that I agreed to a 3-year contract while I only agreed to two years with certain conditions. After complaining multiple times they agreed to offer a 2-year contract but then sent me a contract to sign for 3 years again - 'sorry we forgot to update that'. Then they 'didn't know' of any of the conditions that I asked for. Dexters were very pushy and insisted that we pay all fees, deposit and the rent within three days and became abusive when we asked for the contract signed by the landlord before we make any payments. Also, they insisted that we pay a bizarre check-out fee (for a check-out in 2 years) upfront which was not mentioned anywhere before. Finally, the deal fell through because apparently the landlord did not want to have three tenants at the property despite this being our very basic condition from beginning. They have breached several code of conduct practises and will be reported to the Property Ombudsman, ARLA and the Advertising Standards Authority. We have also complained to Marilyn from the Thamesview/Dexters head office however she did nothing to investigate.
What agent could do to change your mind?
Be honest and act according to code of conduct regulations. A less aggressive, more friendly and predictable approach without playing games would have made a real difference. Management (branch level and head office) had opportunities to intervene when we complained but didn\'t do anything to resolve the issues.
Comments on Agent Fees
Fees were not transparent at all, with more fees added on top throughout the process. Very bizarre that they insisted that a check-out (for check-out in 2 years!) fee of £120+VAT would have to be paid upfront before we would get the keys. This fee was also included in a misleading manner on the invoice as \'contribution to inventory checks\' and VAT not broken out while other charges showed VAT which looked very dodgy to us.
Was this helpful?:
By : Cass
7 Nov 2014Dear Andreas, I am very sorry to hear your about your issues with the property, I have explained to you on many occasions that we were very transparent to the landlady about your requests from the start and that we could not help that the landlady was very indecisive throughout the whole process, in the end she was eventually persuaded to agree to your requests but I believe by this time you were no longer interested in the property. The check out fee is asked to be paid upfront to protect our landlords incase for any reasons the tenants cannot pay at the end of the tenancy, meaning the landlord would pay both fees, we have this in place to stop this from happening and to keep it fair for all parties. Please don't hesitate to contact me on 0208 896 2121 to discuss anything further as we value customer opinion very highly and never want to upset any of customers. Kindest Regards Cass Camolas
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89.00% | 89% | £383,000 | £900,000 |
| Lettings | 70% | 79% | £1,100 | £3,250 |
Address
Dexters
170 High Street, London, Greater London
W3 6QZ
020 8896 2112, 020 8896 2121
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Dexters Branches (View All 70)
We rented a flat in Habington ...
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1 Star Review
By : 'Unprofessional'
Services : Letting (As a Tenant)
Rent PCM : £2200
Would you recommend ? : No
Postcode : W3
2 Oct 2023
People found this helpful0
We rented a flat in Habington House Avenue Road. When we got access in the flat on the first day we found condoms under the sofa, some leaflets of weird services, dirty clothes and rubbish. I was totally in shock. The neighbours informed us that 2 prostitutes were living there and we weren't... Read Full Review
Comments (1)Was this helpful?:
By : Lucy
11 Jul 2024I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you....
Excellent service from Simon, ...
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5 Star Review
By : 'SALLY'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : W3
29 Jun 2023
People found this helpful0
We rented out our flat with Simon from Dexters Acton and he was brilliant. Within taking the photos of our flat and getting it listed that same afternoon, we had numerous viewings confirmed for the following day. So speedy. He was on hand throughout the process and so patient with our many... Read Full Review
Comments (1)Was this helpful?:
By : Asma Chughtai
12 Sept 2023Dear Sally, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations...
Excellent ...
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5 Star Review
By : 'Richard'
Services : Sales (As a Vendor)
Sold price : £820000
Would you recommend ? : Yes
Postcode : W3
15 Dec 2022
People found this helpful0
After a less successful experience with another local agent, we decided to go with Dexters. Danielle immediately provided a large number of well-qualified viewers and we rapidly received several offers. Throughout, Danielle was extremely efficient, friendly and communicative. She was also... Read Full Review
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Fantastic ...
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5 Star Review
By : 'Daniel'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : FLAT
13 Oct 2022
People found this helpful0
Throughout my search for an accommodation I have encountered many lettings agents, but none have come close to Lara! Lara went the extra mile in ensuring that every step of the application and signing process was as easy and stress free as possible. When we had doubts about our commitment she... Read Full Review
Comments (2)Was this helpful?:
By : Asma Chughtai
19 Jul 2023Dear Daniel, Thank you for your kind comments regarding the Acton team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma ...
Unprofessional service , no ...
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1 Star Review
By : 'Sara'
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £1348
Would you recommend ? : No
Postcode : W3
12 Apr 2022
People found this helpful1
Unprofessional service , they provide me with a viewing appointment once am in front in property no one showing up , I was waiting for 10min after I called the office but the agent consultant surprised me with his answer as he said that the property is under offer and tried to call me which... Read Full Review
Comments (1)Was this helpful?:
By : Ria Burton
21 Apr 2022Dear Sara, I am disappointed to read your 1 star review. I am aware that the Director of our Acton office has been in contact with you regarding this matter. Please do not hesitate to contact us...
Lara-Rose Elsi is the ...
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5 Star Review
By : 'Jimoh'
Services : Letting (As a Tenant)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : W3
15 Dec 2021
People found this helpful0
Lara-Rose Elsi is the best! She was thorough and professional and great to work with. an excellent agent. My place was listed in September, and we were on contract in a month after, at asking price. He is an excellent negotiator with a very personalized touch. Highly recommended! It’s... Read Full Review
Comments (1)Was this helpful?:
By : Louise Smith
13 Jan 2022Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able...
Rude.I have a terrible ...
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1 Star Review
By : 'Gordon'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : W3
19 May 2021
People found this helpful0
Rude. I have a terrible interaction with the agent. He was rude on the phone and hung up on me because I was not interested in other properties. The property was unavailable and yet was still on their website (and still is days after). Terrible experience. Never... Read Full Review
Comments (0)Was this helpful?:
Professional ...
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5 Star Review
By : 'Lidia'
Services : Sales (As a Buyer)
Sold price : £695000
Would you recommend ? : Yes
Postcode : E15
7 May 2021
People found this helpful0
I bought a house through Dexters Acton and was very impressed with the professional service I received from Danielle. She is very helpful and professional. Communication was good as all my queries were answered promptly. I had a great experience with Dexters and we are very appreciative of... Read Full Review
Comments (1)Was this helpful?:
By : Louise Smith
14 Jan 2022Dear Lidia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope...
Excellent ...
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5 Star Review
By : 'Dharmy'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : W3
16 Mar 2021
People found this helpful0
Love working with Julian Kroll! Really understands what you’re after and would recommend. Really pleased with the service and... Read Full Review
Comments (1)Was this helpful?:
By : Sarah Tranter
30 Mar 2021Dear Dharmy, Thanks so much for your kind review regarding Julian and we wish you all the best with your move. Kind regards, Sarah...
From the first time I talk ...
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5 Star Review
By : 'NTORIAN'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W3
5 Mar 2021
People found this helpful0
From the first time I talk with Cass he was helpful Cass held me with any questions and with the documentation Thank you... Read Full Review
Comments (0)Was this helpful?:
Very helpful and ...
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4 Star Review
By : 'Loredana'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W4
30 Nov 2020
People found this helpful0
Very helpful and professional. Putting the customer first. You really feel valued. Alex was really friendly and knowledgeable about the properties. Good job... Read Full Review
Comments (1)Was this helpful?:
By : Sarah Tranter
1 Dec 2020Dear Loredana, I am pleased to hear that you have had a great experience with our Acton office and thank you for taking the time to leave us a four star review. Kind regards, Sarah...
Impeccable and professional ...
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5 Star Review
By : 'Francesca'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : HA9
5 Oct 2020
People found this helpful0
Impeccable and professional service. Alex immediately understood what I was searching for. He is politely and on time. Ready to answer to my request. Thank... Read Full Review
Comments (1)Was this helpful?:
By : Sarah Tranter
10 Nov 2020Dear Francesca, Thank you for your 5* review. I am pleased to hear that you have had a great experience with Alex and will ensure your comments are passed onto him. Kind regards, Sarah...
The reason why I MUST give ...
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5 Star Review
By : 'Patrick'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : W3
18 Jun 2020
People found this helpful0
The reason why I MUST give Dexters Acton a Five Star is due to the fact that selling this amazing house has for some reason been such a painfully drawn-out affair - almost like pulling out teeth without anesthetic... and yet, Julian and his great team, with eventually Danielle looking after the... Read Full Review
Comments (0)Was this helpful?:
Disgusting ...
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1 Star Review
By : 'Lewis'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : E15
24 Mar 2020
People found this helpful0
If I could leave them 0 stars I would!!! Absolutely disgusting company. My partner works for Dexters and they are still open!!!!! HOW ON EARTH ARE YOU KEY WORKERS??!!?!? there are people dying and yet you continue to ignore the government by staying open for your selfish personal greed. You... Read Full Review
Comments (1)Was this helpful?:
By : John
25 Mar 2020They believe they are always busy. They were delivering leaflets to everyones homes right up to the lockdown. essentially delivering coronavirus to peoples homes. NEVER use this...
Totally liars not genuine not ...
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1 Star Review
By : 'Sally'
Services : Sales (Prospective Vendor/Buyer)
Sold price : £900000
Would you recommend ? : No
Postcode : W3
28 Feb 2020
People found this helpful0
Totally liars not genuine not professional and not honest at all, stay away from them if you can! So... Read Full Review
Comments (0)Was this helpful?:
I've just sold my flat ...
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5 Star Review
By : 'Mario'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : W3
17 Feb 2020
People found this helpful0
I've just sold my flat with Dexter's and their sevice has been excellent as always. In particular Danielle has been very helpful and she has managed to sort all the issues throughout the conveyancing. Well... Read Full Review
Comments (0)Was this helpful?:
Very professional ...
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5 Star Review
By : 'Shawali'
Services : Letting (As a Owner)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : W3
17 Dec 2019
People found this helpful0
Very professional service. I am very happy with the service provided by the agent -Alex Aleksandrov . He behaved politely and professionally all the time and found a good tenant for my flat. Thank you. Shawali... Read Full Review
Comments (0)Was this helpful?:
A story of ...
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5 Star Review
By : 'Julio'
Services : Letting (As a Tenant)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : W3
23 May 2019
People found this helpful0
After a rough start, 3 years ago, I can say we are very happy with their service. Kim Coxhill is very professional and has been taking very good care of us. I've must admit I wasn't very fair blaming Dexters for part of the problems we had in the flat we are renting, but I will be fair... Read Full Review
Comments (2)Was this helpful?:
By : Hayley Marner
12 Aug 2019Dear Julio, Having read your review, we would like thank you for your feedback about our Acton Office. Our service levels are very important to us, and recognition for the team’s hard work is...
Safety & ...
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1 Star Review
By : 'Nabeel'
Services : Letting (As a Tenant)
Rent PCM : £3250
Would you recommend ? : No
Postcode : W3
7 Dec 2018
People found this helpful5
The following is a personal review of the agency after decades of international experience in dealing with agencies. I made the mistake of trying the Dexters Acton office and I strongly recommend avoiding this office as it is extremely toxic in my opinion where a senior employee yelling at the... Read Full Review
Comments on Agent Fees
NA
Comments (0)Was this helpful?:
Successful rental of my ...
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5 Star Review
By : 'DaveK'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : W3
22 May 2018
People found this helpful0
I needed to rent my flat out without delay. I was given a realistic quote from the letting agents at Dexters Acton, and as a result we found a professional tenant within a fortnight. I have been supported by staff who have kept me up to date and well informed about letting process and progress. I... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
23 May 2018Dear Dave, We greatly appreciate you putting aside the time to submit a review about our Acton Office. Every source of feedback is really important to us and we would like to thank you for having ...
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