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Acton, London W3
3.9/5, 72 Reviews
75% Recommended
89% sales valuation accuracy
70% letting valuation accuracy
89% sales fee satisfaction
79% letting fee satisfaction
"Extremely disappointed with..."
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1 Star Review
Eva
Charlotte
By : 'Stefania'
Services : Sales(I sold a property using them)
Would you recommend ? : No
Postcode : W12
31 Aug 2014
People found this helpful167
Extremely disappointed with Dexters Shepherd's Bush branch. I have had my flat on sale with them for a bit longer than a month and it has been poor and unprofessional service all along. I agreed and a specific fee when I met the branch Director but when the contract arrived the fee on it was higher, she blamed it on an internal mistake, I thought it was a bad start but I decided to sign as there seemed to be a decent team work between them. Before even I signed the contract the For Sale board was on my property, nobody asked me if I wanted it. The flat information was published on their site prior to my sign off and the information was incorrect, they wrote leasehold instead of share of freehold. A few days later, again without my sign off, they published online a few horrible photos in which the walls didn't seem to exist, only after I strongly complained they sent a professional photographer. The photos were published a few days later and the bedroom and corridor pictures were missing, the floor plan was never uploaded and the EPC document online was just the overview not the full document as some other agents upload. Then the viewings started, only 10-12 in a month, they blamed it on me not wanting to lower the price they advised me to start with. I had asked them if the asking price needed to be reviewed before marketing the flat started and confirmed the evaluation done a couple of months earlier. When the flat didn't attract the interest we hoped it was just weekly calls in which I was told that pricing was the issue, it was on the same level as similar flats in the area, the advice was to lower it by at least 25K. Basically my flat was correctly priced on the Wednesday and was overpriced on the following Monday. Aren't they are supposed to be the market experts? I gave them 28 days of notice and the contract terminated on 19/08. I called them on Monday to make sure they would remove the flat from the web and the For Sale sign, they said they would. Went to collect the keys on the 19 and they said it would take a couple of days. They had been knowing for 28 days that all should have been removed on the 19 by end of business day and didn't bother to organise it. On the 21st, the flat was off line but the board and the flyer advertising my flat on their branch window were still on. Called the branch Director on the 26th and she blamed on the bank holiday. I pointed out she had been knowing the contract termination date for 28 days and should have organised the removal in time, she said it would take a couple of days and I informed that I would do remove it myself if they wouldn't by the end of the day, she told me to remove it myself or wait for a couple of days. Today is the 31st, well after the contract termination and I have removed the For sale board myself, my flat is still advertised on their window. I am not sure it is legal to advertise a flat they can't sell. Unprofessional to me as their former client and misleading to their potential clients. Three words : arrogant, unprofessional and misleading.
What agent could do to change your mind?
Dexters has been arrogant and aggressive. Prices do not change withing 3 days, if they thought the starting price was too high they should have advised to start with a lower one with the promise to try to get more. They have serious issues with quality and accuracy in publishing web content, they should have asked my sign off before publishing details of my flat. Very, very, very arrogant and misleading to advertise my flat after the contract termination. They have no consideration at all for customers.
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By : Marilyn Plews
4 Sept 2014Dear Stefania, Just to confirm that we have now been in contact and a meeting has been set up with our Area Director. Complaints are taken very seriously by us and we are always very keen to try and resolve any issued as I hope we have demonstrated by our prompt reaction. Marilyn customerservices@thamesview.co.uk
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89.00% | 89% | £383,000 | £900,000 |
| Lettings | 70% | 79% | £1,100 | £3,250 |
Address
Dexters
170 High Street, London, Greater London
W3 6QZ
020 8896 2112, 020 8896 2121
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Dexters Branches (View All 70)
We rented a flat in Habington ...
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1 Star Review
By : 'Unprofessional'
Services : Letting (As a Tenant)
Rent PCM : £2200
Would you recommend ? : No
Postcode : W3
2 Oct 2023
People found this helpful0
We rented a flat in Habington House Avenue Road. When we got access in the flat on the first day we found condoms under the sofa, some leaflets of weird services, dirty clothes and rubbish. I was totally in shock. The neighbours informed us that 2 prostitutes were living there and we weren't... Read Full Review
Comments (1)Was this helpful?:
By : Lucy
11 Jul 2024I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you....
Excellent service from Simon, ...
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5 Star Review
By : 'SALLY'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : W3
29 Jun 2023
People found this helpful0
We rented out our flat with Simon from Dexters Acton and he was brilliant. Within taking the photos of our flat and getting it listed that same afternoon, we had numerous viewings confirmed for the following day. So speedy. He was on hand throughout the process and so patient with our many... Read Full Review
Comments (1)Was this helpful?:
By : Asma Chughtai
12 Sept 2023Dear Sally, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations...
Excellent ...
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5 Star Review
By : 'Richard'
Services : Sales (As a Vendor)
Sold price : £820000
Would you recommend ? : Yes
Postcode : W3
15 Dec 2022
People found this helpful0
After a less successful experience with another local agent, we decided to go with Dexters. Danielle immediately provided a large number of well-qualified viewers and we rapidly received several offers. Throughout, Danielle was extremely efficient, friendly and communicative. She was also... Read Full Review
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Fantastic ...
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5 Star Review
By : 'Daniel'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : FLAT
13 Oct 2022
People found this helpful0
Throughout my search for an accommodation I have encountered many lettings agents, but none have come close to Lara! Lara went the extra mile in ensuring that every step of the application and signing process was as easy and stress free as possible. When we had doubts about our commitment she... Read Full Review
Comments (2)Was this helpful?:
By : Asma Chughtai
19 Jul 2023Dear Daniel, Thank you for your kind comments regarding the Acton team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma ...
Unprofessional service , no ...
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1 Star Review
By : 'Sara'
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £1348
Would you recommend ? : No
Postcode : W3
12 Apr 2022
People found this helpful1
Unprofessional service , they provide me with a viewing appointment once am in front in property no one showing up , I was waiting for 10min after I called the office but the agent consultant surprised me with his answer as he said that the property is under offer and tried to call me which... Read Full Review
Comments (1)Was this helpful?:
By : Ria Burton
21 Apr 2022Dear Sara, I am disappointed to read your 1 star review. I am aware that the Director of our Acton office has been in contact with you regarding this matter. Please do not hesitate to contact us...
Lara-Rose Elsi is the ...
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5 Star Review
By : 'Jimoh'
Services : Letting (As a Tenant)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : W3
15 Dec 2021
People found this helpful0
Lara-Rose Elsi is the best! She was thorough and professional and great to work with. an excellent agent. My place was listed in September, and we were on contract in a month after, at asking price. He is an excellent negotiator with a very personalized touch. Highly recommended! It’s... Read Full Review
Comments (1)Was this helpful?:
By : Louise Smith
13 Jan 2022Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able...
Rude.I have a terrible ...
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1 Star Review
By : 'Gordon'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : W3
19 May 2021
People found this helpful0
Rude. I have a terrible interaction with the agent. He was rude on the phone and hung up on me because I was not interested in other properties. The property was unavailable and yet was still on their website (and still is days after). Terrible experience. Never... Read Full Review
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Professional ...
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5 Star Review
By : 'Lidia'
Services : Sales (As a Buyer)
Sold price : £695000
Would you recommend ? : Yes
Postcode : E15
7 May 2021
People found this helpful0
I bought a house through Dexters Acton and was very impressed with the professional service I received from Danielle. She is very helpful and professional. Communication was good as all my queries were answered promptly. I had a great experience with Dexters and we are very appreciative of... Read Full Review
Comments (1)Was this helpful?:
By : Louise Smith
14 Jan 2022Dear Lidia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope...
Excellent ...
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5 Star Review
By : 'Dharmy'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : W3
16 Mar 2021
People found this helpful0
Love working with Julian Kroll! Really understands what you’re after and would recommend. Really pleased with the service and... Read Full Review
Comments (1)Was this helpful?:
By : Sarah Tranter
30 Mar 2021Dear Dharmy, Thanks so much for your kind review regarding Julian and we wish you all the best with your move. Kind regards, Sarah...
From the first time I talk ...
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5 Star Review
By : 'NTORIAN'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W3
5 Mar 2021
People found this helpful0
From the first time I talk with Cass he was helpful Cass held me with any questions and with the documentation Thank you... Read Full Review
Comments (0)Was this helpful?:
Very helpful and ...
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4 Star Review
By : 'Loredana'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W4
30 Nov 2020
People found this helpful0
Very helpful and professional. Putting the customer first. You really feel valued. Alex was really friendly and knowledgeable about the properties. Good job... Read Full Review
Comments (1)Was this helpful?:
By : Sarah Tranter
1 Dec 2020Dear Loredana, I am pleased to hear that you have had a great experience with our Acton office and thank you for taking the time to leave us a four star review. Kind regards, Sarah...
Impeccable and professional ...
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5 Star Review
By : 'Francesca'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : HA9
5 Oct 2020
People found this helpful0
Impeccable and professional service. Alex immediately understood what I was searching for. He is politely and on time. Ready to answer to my request. Thank... Read Full Review
Comments (1)Was this helpful?:
By : Sarah Tranter
10 Nov 2020Dear Francesca, Thank you for your 5* review. I am pleased to hear that you have had a great experience with Alex and will ensure your comments are passed onto him. Kind regards, Sarah...
The reason why I MUST give ...
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5 Star Review
By : 'Patrick'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : W3
18 Jun 2020
People found this helpful0
The reason why I MUST give Dexters Acton a Five Star is due to the fact that selling this amazing house has for some reason been such a painfully drawn-out affair - almost like pulling out teeth without anesthetic... and yet, Julian and his great team, with eventually Danielle looking after the... Read Full Review
Comments (0)Was this helpful?:
Disgusting ...
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1 Star Review
By : 'Lewis'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : E15
24 Mar 2020
People found this helpful0
If I could leave them 0 stars I would!!! Absolutely disgusting company. My partner works for Dexters and they are still open!!!!! HOW ON EARTH ARE YOU KEY WORKERS??!!?!? there are people dying and yet you continue to ignore the government by staying open for your selfish personal greed. You... Read Full Review
Comments (1)Was this helpful?:
By : John
25 Mar 2020They believe they are always busy. They were delivering leaflets to everyones homes right up to the lockdown. essentially delivering coronavirus to peoples homes. NEVER use this...
Totally liars not genuine not ...
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1 Star Review
By : 'Sally'
Services : Sales (Prospective Vendor/Buyer)
Sold price : £900000
Would you recommend ? : No
Postcode : W3
28 Feb 2020
People found this helpful0
Totally liars not genuine not professional and not honest at all, stay away from them if you can! So... Read Full Review
Comments (0)Was this helpful?:
I've just sold my flat ...
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5 Star Review
By : 'Mario'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : W3
17 Feb 2020
People found this helpful0
I've just sold my flat with Dexter's and their sevice has been excellent as always. In particular Danielle has been very helpful and she has managed to sort all the issues throughout the conveyancing. Well... Read Full Review
Comments (0)Was this helpful?:
Very professional ...
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5 Star Review
By : 'Shawali'
Services : Letting (As a Owner)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : W3
17 Dec 2019
People found this helpful0
Very professional service. I am very happy with the service provided by the agent -Alex Aleksandrov . He behaved politely and professionally all the time and found a good tenant for my flat. Thank you. Shawali... Read Full Review
Comments (0)Was this helpful?:
A story of ...
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5 Star Review
By : 'Julio'
Services : Letting (As a Tenant)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : W3
23 May 2019
People found this helpful0
After a rough start, 3 years ago, I can say we are very happy with their service. Kim Coxhill is very professional and has been taking very good care of us. I've must admit I wasn't very fair blaming Dexters for part of the problems we had in the flat we are renting, but I will be fair... Read Full Review
Comments (2)Was this helpful?:
By : Hayley Marner
12 Aug 2019Dear Julio, Having read your review, we would like thank you for your feedback about our Acton Office. Our service levels are very important to us, and recognition for the team’s hard work is...
Safety & ...
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1 Star Review
By : 'Nabeel'
Services : Letting (As a Tenant)
Rent PCM : £3250
Would you recommend ? : No
Postcode : W3
7 Dec 2018
People found this helpful5
The following is a personal review of the agency after decades of international experience in dealing with agencies. I made the mistake of trying the Dexters Acton office and I strongly recommend avoiding this office as it is extremely toxic in my opinion where a senior employee yelling at the... Read Full Review
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Successful rental of my ...
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5 Star Review
By : 'DaveK'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : W3
22 May 2018
People found this helpful0
I needed to rent my flat out without delay. I was given a realistic quote from the letting agents at Dexters Acton, and as a result we found a professional tenant within a fortnight. I have been supported by staff who have kept me up to date and well informed about letting process and progress. I... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
23 May 2018Dear Dave, We greatly appreciate you putting aside the time to submit a review about our Acton Office. Every source of feedback is really important to us and we would like to thank you for having ...
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