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Gilson Bailey & Partners
3.6/5, 42 Reviews
64% Recommended
88% sales valuation accuracy
67% letting valuation accuracy
82% sales fee satisfaction
82% letting fee satisfaction
The UK's largest customer review website for the property industry.
Gilson Bailey & Partners
32 Prince of Wales Road,NR1 1LG
Certified Customer Experience
Report Summary
Report generated on (05 April 2025 @ 18:24:14)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Will on 4th Jun 2024
1 Star Review
We were buying from a seller using Gilson Bailey, I can say that this was the worst experience I've ever had with an estate agent.
They were pressuring us to complete in as little time as possible. From the get go the agent, Louise Wilson, was hounding us. They will make an already stressful situation more so and are incredibly unprofessional. When everything was completed, we were left a voicemail of them laughing at us telling us "congratulations on completion". DO NOT USE GILSON BAILEY!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
richard simpson on 16th May 2024
1 Star Review
pure scum as an estate agent that i used for around three years to manage my flat which they quite happily took 100 pounds a month and when i really needed them didn't help out to then selling with them at a higher fee than actually advertised and just after we exchanged contracts then they tell the buyer that it doesn;t come with sit in tennants which the buyer was buying in on the agreement tennants were going to be there so that has cost me a further 2000 pounds and they knew if it was mentioned people might pull out so they would miss out on their selling fee this is not the way to treat people just pure pure scum and sadly for them i will be taking this matter much further not that they will care
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Samantha on 6th Nov 2023
5 Star Review
Just completed a sale and could not be happier with Gilson Bailey. The sale was quick and straightforward and I was kept fully informed at all times. Have used this estate agent a number of times and have always been pleased with the service I received.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Sue on 22nd Aug 2023
1 Star Review
From the prospective of Gilson Bailey landlord property rental, in our opinion and experience their full management service was very expensive for nothing more than a post box service. Gilson Bailey would not accept our recommended good contractors / suppliers who had worked on the property previously. Gilson Bailey would force the landlord to use their contractors but take no responsibility for their enforced contractor and just pass any issues back to the landlord.. Despite asking many times, a full upfront cost break down was never given, Gilson Bailey would just quote a single cost from their enforced contractor. The service of the contractor was potluck. There were 1 or 2 good ones, but in all other cases the contractors were overpriced and a very poor service. It appears that Gilson Bailey considered tenant as the customer and landlord as unlimited cash machine. From the landlord prospective we would recommend that you avoid Gilson Bailey landlord management services.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Nathan on 9th Mar 2023
1 Star Review
Appalling behaviour, extra unprofessional.
My colleague and I booked a viewing , we arrived only to be told they where still showing someone else around and asked us to wait outside for a few minutes.
25 minutes later, they lady came out of the house with the other tenant. Looked directly at us, turned around and looked the door.
Before we could speak to her she jumped into a car and drive off!
Avoid this embarrassment of a company at all costs!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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"I recently travelled down to..."
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2 Star Review
By : 'Wigglytuff'
Services : Sales(Prospective Vendor/Buyer)
Rent PCM : £500
Would you recommend ? : No
Postcode : NR6
Jul 3, 2014
People found this helpful4
I recently travelled down to Norwich with my girlfriend who was looking to move into a flat ahead of her new Masters degree at UEA. She specifically stated that she was a student to the advisor on the phone, who then arranged a viewing for several apartments. We travelled down to Norwich for two days, staying overnight, in order that we could view these flats. She again stated to the agent showing us the flats that she was a student, and the agent said that another PG student was living in one of the flats managed by the estate agency. When my girlfriend phoned back to confirm her interest in the (very nice) flat, she was then told that the landlord did not accept student tenants. This was an outrageously late time at which to mention this fact, considering she had told them on at least two occasions that she was, indeed, a student. Not only did the agency neglect to properly inform us of the situation, they have repeatedly promised to phone back (after our request for them to ask the landlord directly), and we have heard nothing. We spent three days of our busy lives heading down to Norwich from Manchester, involving driving for several hours, only to be lied to and then mistreated. Quite frankly, this estate agency should be ashamed of themselves.
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 82% | £115,000 | £405,000 |
| Lettings | 67% | 82% | £450 | £825 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 2 | 4 | 4 | 20 | 1 | 2 | 1 | 0 | 7 |
Address
Gilson Bailey & Partners
32 Prince of Wales Road, Norwich, Norfolk
NR1 1LG
01603 764444
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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1 Star Review
Louise
By : 'Will'
Branch : Norwich, 32 Prince of Wales Road
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : NR3
Jun 4, 2024
People found this helpful0
We were buying from a seller using Gilson Bailey, I can say that this was the worst experience I've ever had with an estate agent. They were pressuring us to complete in as little time as possible. From the get go the agent, Louise Wilson, was hounding us. They will make an already stressful ... Read Full Review
Comments (0)
We were buying from a seller using Gilson Bailey, I can say that this was the worst experience I've ever had with an estate agent.
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Will said about Gilson Bailey & Partners
Services : Sales( As a Buyer )Date: 4th Jun 2024
We were buying from a seller using Gilson Bailey, I can say that this was the worst experience I've ever had with an estate agent.
They were pressuring us to complete in as little time as possible. From the get go the agent, Louise Wilson, was hounding us. They will make an already stressful situation more so and are incredibly unprofessional. When everything was completed, we were left a voicemail of them laughing at us telling us "congratulations on completion". DO NOT USE GILSON BAILEY!
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pure scum as an estate agent ...
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1 Star Review
By : 'richard'
Branch : Norwich, 32 Prince of Wales Road
Services : Sales( As a Vendor )
Sold price : £115000
Would you recommend ? : No
Postcode : NR1
May 16, 2024
People found this helpful1
pure scum as an estate agent that i used for around three years to manage my flat which they quite happily took 100 pounds a month and when i really needed them didn't help out to then selling with them at a higher fee than actually advertised and just after we exchanged contracts then they ... Read Full Review
Comments (0)Was this helpful?:
richard simpson said about Gilson Bailey & Partners
Services : Sales( As a Vendor )Date: 16th May 2024
pure scum as an estate agent that i used for around three years to manage my flat which they quite happily took 100 pounds a month and when i really needed them didn't help out to then selling with them at a higher fee than actually advertised and just after we exchanged contracts then they tell the buyer that it doesn;t come with sit in tennants which the buyer was buying in on the agreement tennants were going to be there so that has cost me a further 2000 pounds and they knew if it was mentioned people might pull out so they would miss out on their selling fee this is not the way to treat people just pure pure scum and sadly for them i will be taking this matter much further not that they will care
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Highly ...
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5 Star Review
By : 'Samantha'
Branch : Norwich, 32 Prince of Wales Road
Services : Sales( As a Vendor )
Sold price : £183000
Would you recommend ? : Yes
Postcode : NR3
Nov 6, 2023
People found this helpful0
Just completed a sale and could not be happier with Gilson Bailey. The sale was quick and straightforward and I was kept fully informed at all times. Have used this estate agent a number of times and have always been pleased with the service I ... Read Full Review
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Samantha Wilson said about Gilson Bailey & Partners
Services : Sales( As a Vendor )Date: 6th Nov 2023
Just completed a sale and could not be happier with Gilson Bailey. The sale was quick and straightforward and I was kept fully informed at all times. Have used this estate agent a number of times and have always been pleased with the service I received.
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Gilson Bailey landlord ...
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1 Star Review
By : 'Sue'
Branch : Norwich, 32 Prince of Wales Road
Services : Letting( As a Owner )
Would you recommend ? : No
Aug 22, 2023
People found this helpful0
From the prospective of Gilson Bailey landlord property rental, in our opinion and experience their full management service was very expensive for nothing more than a post box service. Gilson Bailey would not accept our recommended good contractors / suppliers who had worked on the property ... Read Full Review
Comments (0)Was this helpful?:
Sue said about Gilson Bailey & Partners
Services : Letting( As a Owner )Date: 22nd Aug 2023
From the prospective of Gilson Bailey landlord property rental, in our opinion and experience their full management service was very expensive for nothing more than a post box service. Gilson Bailey would not accept our recommended good contractors / suppliers who had worked on the property previously. Gilson Bailey would force the landlord to use their contractors but take no responsibility for their enforced contractor and just pass any issues back to the landlord.. Despite asking many times, a full upfront cost break down was never given, Gilson Bailey would just quote a single cost from their enforced contractor. The service of the contractor was potluck. There were 1 or 2 good ones, but in all other cases the contractors were overpriced and a very poor service. It appears that Gilson Bailey considered tenant as the customer and landlord as unlimited cash machine. From the landlord prospective we would recommend that you avoid Gilson Bailey landlord management services.
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Appalling behaviour, extra ...
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1 Star Review
By : 'Nathan'
Branch : Norwich, 32 Prince of Wales Road
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : No
Postcode : NR3
Mar 9, 2023
People found this helpful2
Appalling behaviour, extra unprofessional. My colleague and I booked a viewing , we arrived only to be told they where still showing someone else around and asked us to wait outside for a few minutes. 25 minutes later, they lady came out of the house with the other tenant. Looked directly at us, ... Read Full Review
Comments (0)Appalling behaviour, extra unprofessional.
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Nathan said about Gilson Bailey & Partners
Services : Letting( As a Tenant )Date: 9th Mar 2023
Appalling behaviour, extra unprofessional.
My colleague and I booked a viewing , we arrived only to be told they where still showing someone else around and asked us to wait outside for a few minutes.
25 minutes later, they lady came out of the house with the other tenant. Looked directly at us, turned around and looked the door.
Before we could speak to her she jumped into a car and drive off!
Avoid this embarrassment of a company at all costs!
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Fantastic at the beginning ...
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2 Star Review
Lauren
By : 'N/A'
Branch : Norwich, 32 Prince of Wales Road
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NR2
Feb 22, 2023
People found this helpful3
Fantastic at the beginning but after a time sadly their entire attitude changed. They became unprofessional in tone. We were outright lied to. Lauren in particular needs to adjust her attitude both on phone and email. Manipulative and untrustworthy are the words we'd use to describe ... Read Full Review
Comments (0)Fantastic at the beginning but after a time sadly their entire attitude changed. They became unprofessional in tone. We were outright lied to. Lauren in particular needs to adjust her attitude both on phone and email.
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N/A said about Gilson Bailey & Partners
Services : Sales( Prospective Vendor/Buyer )Date: 22nd Feb 2023
Fantastic at the beginning but after a time sadly their entire attitude changed. They became unprofessional in tone. We were outright lied to. Lauren in particular needs to adjust her attitude both on phone and email.
Manipulative and untrustworthy are the words we'd use to describe them.
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I had hit a brick wall with ...
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5 Star Review
Juilette
Morgan
By : 'Hannah'
Branch : Norwich, 32 Prince of Wales Road
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : NR3
Dec 23, 2022
People found this helpful1
I had hit a brick wall with trying to private rent in the current climate until I got in contact with Juliette and Morgan at Gilson Bailey. They both went above and beyond in helping me with my application, and kept me updated throughout. But the one thing that stood out for me is that they ... Read Full Review
Comments (0)I had hit a brick wall with trying to private rent in the current climate until I got in contact with Juliette and Morgan at Gilson Bailey.
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Hannah said about Gilson Bailey & Partners
Services : Letting( As a Tenant )Date: 23rd Dec 2022
I had hit a brick wall with trying to private rent in the current climate until I got in contact with Juliette and Morgan at Gilson Bailey.
They both went above and beyond in helping me with my application, and kept me updated throughout. But the one thing that stood out for me is that they genuinely CARE. And were empathetic towards my situation. I cannot thank them enough!
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They know the market and the ...
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5 Star Review
By : 'C.'
Branch : Norwich, 32 Prince of Wales Road
Services : Sales( As a Vendor )
Sold price : £241000
Would you recommend ? : Yes
Postcode : NR3
Nov 12, 2022
People found this helpful0
They know the market and the sale of my terraced house in Norwich was stress free. I would definitely recommend ... Read Full Review
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C. Phillippo said about Gilson Bailey & Partners
Services : Sales( As a Vendor )Date: 12th Nov 2022
They know the market and the sale of my terraced house in Norwich was stress free. I would definitely recommend them.
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Very helpful staff and a ...
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5 Star Review
By : 'Rochelle'
Branch : Norwich, 32 Prince of Wales Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NR8
Nov 10, 2022
People found this helpful0
Very helpful staff and a pleasant process dealing with Gibson Bailey & Partners in finding my rental property. Thank ... Read Full Review
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Rochelle said about Gilson Bailey & Partners
Services : Letting( As a Tenant )Date: 10th Nov 2022
Very helpful staff and a pleasant process dealing with Gibson Bailey & Partners in finding my rental property. Thank you!
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Quick ...
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4 Star Review
By : 'Simon'
Branch : Norwich, 32 Prince of Wales Road
Services : Sales( As a Vendor )
Sold price : £150000
Would you recommend ? : Yes
Postcode : NR1
Nov 1, 2022
People found this helpful1
A nice quick sale, well until the solicitor tried her best to mess things up with mis-information. Good value for ... Read Full Review
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Simon said about Gilson Bailey & Partners
Services : Sales( As a Vendor )Date: 1st Nov 2022
A nice quick sale, well until the solicitor tried her best to mess things up with mis-information. Good value for money.
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Rubbish rude staff ...
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1 Star Review
By : 'richard'
Branch : Norwich, 32 Prince of Wales Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NR1
Oct 11, 2022
People found this helpful2
Rubbish rude staff don’t respond to emails will happily let contractors rip you off won’t listen to you just quick enough to take your money all in all just another typical estate ... Read Full Review
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richard simpson said about Gilson Bailey & Partners
Services : Letting( As a Owner )Date: 11th Oct 2022
Rubbish rude staff don’t respond to emails will happily let contractors rip you off won’t listen to you just quick enough to take your money all in all just another typical estate agent
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From start to finish the ...
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5 Star Review
By : 'Steven'
Branch : Norwich, 32 Prince of Wales Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NR4
Apr 10, 2022
People found this helpful0
From start to finish the Gilson Bailey team were on the ball. Cant thank them enough for all the ... Read Full Review
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Steven Watling said about Gilson Bailey & Partners
Services : Sales( As a Vendor )Date: 10th Apr 2022
From start to finish the Gilson Bailey team were on the ball. Cant thank them enough for all the efforts
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Throughout the whole process ...
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5 Star Review
Kristina
By : 'Brian'
Branch : Norwich, 32 Prince of Wales Road
Services : Sales( As a Vendor )
Sold price : £182500
Would you recommend ? : Yes
Postcode : NR6
Nov 16, 2021
People found this helpful0
Throughout the whole process of selling my flat I always felt that Gilson Bailey were fully looking after my interests. In particular, towards the end of the process when it appeared that maybe one of the solicitors involved was not being as helpful as one might expect, they did everything ... Read Full Review
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Brian said about Gilson Bailey & Partners
Services : Sales( As a Vendor )Date: 16th Nov 2021
Throughout the whole process of selling my flat I always felt that Gilson Bailey were fully looking after my interests. In particular, towards the end of the process when it appeared that maybe one of the solicitors involved was not being as helpful as one might expect, they did everything possible to smooth the path and keep me fully up-to-date on events.
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Very Unprofessional Branch ...
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1 Star Review
By : 'ian1983'
Branch : Norwich, 32 Prince of Wales Road
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NR13
Jun 10, 2021
People found this helpful1
Very Unprofessional Branch Manager -Complains about me making changes to my solicitor details with condescending emails. - Implies via email that I am disrespectful for withdrawing from a sale that took 2 weeks to agree to my offer. - Removes me from the mailing list without my ... Read Full Review
Comments (0)Very Unprofessional Branch Manager
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ian1983 said about Gilson Bailey & Partners
Services : Sales( Prospective Vendor/Buyer )Date: 10th Jun 2021
Very Unprofessional Branch Manager
-Complains about me making changes to my solicitor details with condescending emails.
- Implies via email that I am disrespectful for withdrawing from a sale that took 2 weeks to agree to my offer.
- Removes me from the mailing list without my permission
KEEP A WIDE BIRTH FROM THIS BRANCH!!!!
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Excellent service, both for ...
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5 Star Review
Lauren
Lauren
By : 'A'
Branch : Norwich, 32 Prince of Wales Road
Services : Sales( As a Vendor )
Sold price : £405000
Would you recommend ? : Yes
Postcode : NR3
May 17, 2021
People found this helpful0
Excellent service, both for letting ( from a landlord's perspective) and sales. I have used Gilson Bailey & Partners for two years as letting agents, and subsequently for a property sale. In both situations they have been excellent. David, in lettings, gave impeccable valuation and ... Read Full Review
Comments (0)Excellent service, both for letting ( from a landlord's perspective) and sales.
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A Lazell said about Gilson Bailey & Partners
Services : Sales( As a Vendor )Date: 17th May 2021
Excellent service, both for letting ( from a landlord's perspective) and sales.
I have used Gilson Bailey & Partners for two years as letting agents, and subsequently for a property sale. In both situations they have been excellent. David, in lettings, gave impeccable valuation and initial advice, and the Lettings team were always on the ball throughout.
When it came to sell the property, Gilson Bailey had the confidence in their high valuation, which turned out to be correct. One other agent valued the property at 100k less! Jack & Stuart as valuers, and the sales team, Tom, Lauren and Donna were always on hand with their help and advice and ensured everything ran smoothly from viewings to completion. Unruffled by two failed buyers, it was third time lucky with a successful completion. I would happily use them again if needed and would recommend them to anyone else, especially because of their local knowledge.
I have been offered a small incentive to leave a review, but it has in no way influenced my opinion - if I had been in any way unsatisfied I would have said so.
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They went above and beyond. ...
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5 Star Review
Kristina
By : 'Morag'
Branch : Norwich, 32 Prince of Wales Road
Services : Sales( As a Vendor )
Sold price : £150
Would you recommend ? : Yes
Postcode : NR3
Jan 7, 2021
People found this helpful0
They went above and beyond. Gave me amazing advice, can't recommend highly enough. If it hadn't been for the care, advice and hard work I would have lost my sale without a doubt. I would look no further than this amazing agency to sell your house. Kristina Thirkettle was amazing ... Read Full Review
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Morag said about Gilson Bailey & Partners
Services : Sales( As a Vendor )Date: 7th Jan 2021
They went above and beyond. Gave me amazing advice, can't recommend highly enough. If it hadn't been for the care, advice and hard work I would have lost my sale without a doubt. I would look no further than this amazing agency to sell your house. Kristina Thirkettle was amazing can't even explain how much support she gave me.
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Having been given a months ...
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5 Star Review
Loretta
Loretta
By : 'Cassie'
Branch : Norwich, 32 Prince of Wales Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NR1
Dec 16, 2020
People found this helpful0
Having been given a months notice at the start of December my stress levels were very high. The team, Loretta, Courtney and Mark have been outstanding. I can honestly say having dealt with a few estate agents over the years these guys are superior. Highly ... Read Full Review
Comments (0)Having been given a months notice at the start of December my stress levels were very high.
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Cassie woulfe said about Gilson Bailey & Partners
Services : Letting( As a Tenant )Date: 16th Dec 2020
Having been given a months notice at the start of December my stress levels were very high.
The team, Loretta, Courtney and Mark have been outstanding. I can honestly say having dealt with a few estate agents over the years these guys are superior. Highly recommended
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Poor customer ...
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1 Star Review
By : 'Ben'
Branch : Norwich, 32 Prince of Wales Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NR13
Dec 3, 2020
People found this helpful0
I was offered a viewing for a property and was then asked if I had a pet, which I replied I did. I was told that unfortunately this is no pets so I couldn't have the slot, which was fair enough. I checked the next day and it actually said 'pets considered', so I emailed to book a ... Read Full Review
Comments (0)I was offered a viewing for a property and was then asked if I had a pet, which I replied I did. I was told that unfortunately this is no pets so I couldn't have the slot, which was fair enough. I checked the next day and it actually said 'pets considered', so I emailed to book a slot. I was told the following day that due to high demand, there was no spaces left.
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Ben Gulliver said about Gilson Bailey & Partners
Services : Letting( As a Prospective Landlord/Tenant )Date: 3rd Dec 2020
I was offered a viewing for a property and was then asked if I had a pet, which I replied I did. I was told that unfortunately this is no pets so I couldn't have the slot, which was fair enough. I checked the next day and it actually said 'pets considered', so I emailed to book a slot. I was told the following day that due to high demand, there was no spaces left.
I believe the right thing to have done in this situation would have been to give us a call to explain pets were considered and offered us the viewing which was originally planned. We've missed out here through no fault of our own and are really. Very poor customer service.
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DO NOT RENT off of Gilson ...
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1 Star Review
By : 'JW'
Branch : Norwich, 32 Prince of Wales Road
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : NR1
Aug 16, 2020
People found this helpful2
DO NOT RENT off of Gilson Bailey, it has taken 3 months to get repairs done, and they have attempted to evict me within my fixed tenancy agreement because they forgot to check, I also have friends who rent of G B and have said they are equally as shocking with ... Read Full Review
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JW said about Gilson Bailey & Partners
Services : Letting( As a Tenant )Date: 16th Aug 2020
DO NOT RENT off of Gilson Bailey, it has taken 3 months to get repairs done, and they have attempted to evict me within my fixed tenancy agreement because they forgot to check, I also have friends who rent of G B and have said they are equally as shocking with them.
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Not ...
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1 Star Review
By : 'Kathryn'
Branch : Norwich, 32 Prince of Wales Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NR1
Mar 3, 2020
People found this helpful0
A disappointing experience with such a large letting agency. No support for tenants trying to move out whilst dealing with a landlord who refused to attend the property - advice given by letting agent during check out that was subsequently rescinded when the landlord kicked up a fuss. Waited two ... Read Full Review
Comments (0)A disappointing experience with such a large letting agency. No support for tenants trying to move out whilst dealing with a landlord who refused to attend the property - advice given by letting agent during check out that was subsequently rescinded when the landlord kicked up a fuss. Waited two months to be told that the landlord was unhappy with a number of things that had never been raised during the tenancy.
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Kathryn Redfern said about Gilson Bailey & Partners
Services : Letting( As a Tenant )Date: 3rd Mar 2020
A disappointing experience with such a large letting agency. No support for tenants trying to move out whilst dealing with a landlord who refused to attend the property - advice given by letting agent during check out that was subsequently rescinded when the landlord kicked up a fuss. Waited two months to be told that the landlord was unhappy with a number of things that had never been raised during the tenancy.
Would suggest getting everything in writing, includes minutes of ANY phone conversations or house visits, and ask them to sign minutes afterwards.
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