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NGU Homelettings & Sales
4.7/5, 342 Reviews
94% Recommended
95% sales valuation accuracy
85% letting valuation accuracy
95% sales fee satisfaction
95% letting fee satisfaction
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.
Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our
landlords and tenants voting us the best North East agent in 2017.
We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS
Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.
Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.
Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.
Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.
We are absolutely desperate to impress you and so here are some of the things we can do for you:
• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24\/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.
If you’re interested - let us make you our next “Happy Customer!”
Contact us:
0191 491 0301
landlords@nguhomelettings.com
www.nguhomes.co.uk
"NGU Home Lettings. This..."
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1 Star Review
By : 'unident'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : No
Postcode : NE3
2 Nov 2013
People found this helpful6
NGU Home Lettings. This report is based on experiences as a recipient of their service as a ‘tenant' and a landlord. Firstly, I must stress that this is not a personal attack on NGU, as I have better things to do with my time, however I like to consider myself a good; honest person, with the best intentions for everyone. This is why I feel obliged to offer a recollection of my experience with NGU, so that others can avoid the stress that NGU's poor service can cause, but also to ensure that landlords are making a well informed and supported decision as to whether or not, this is the right company to manage their properties. NGU doesn't do a very good job of hiding their true agenda as a company with a sole intention of cutting corners with regard to property maintenance and service, so to make as much money as possible regardless of any long term consequences that this might have on the property, or the psychosocial needs of a tenant. Allow me to elaborate further, on the above statement. Two of my tenants actually moved out of the properties managed by NGU, simply because when NGU were delivering the 6 month/yearly property inspections, they did not ask the tenants when or if they could be in on the day that NGU ‘decided' that this inspection was going to take place. Any kind of diplomacy was ‘none existent' also. If the tenants were not available that day, then NGU would enter the property unsupervised, completely trampling all over the ‘needs' of the tenant, in order to fulfil their own ‘desires' – with the threat that if the tenant changed the locks, and the grandiose, and arrogant representative could not achieve access, then the tenant would be charged £40 pounds. I would argue that this should actually be outlawed, because my tenants were lovely people, and this caused them a lot of unnecessary stress. Furthermore, the services in which they used to carry out property maintenance are absolutely ‘not' vetted or registered tradesman, other than those whom deal with gas related maintenance. I posed as a tenant after I became suspicious about repairs that were being carried out on windows, and other general maintenance. The fellow they were using was completely unqualified to repair the this particular job, and after a little investigation and help from some professional tradesman whom I paid, established that , as well as the fact that said chap completely made the fault up, he said that I needed a part that he attempted to over-charge me for it by £250. Unfortunately however, this man managed to rip me off on several occasions before I had realised what was going on. This is what I me about NGU cutting corners. NGU were notified, yet continued to use him. Just the other day, one of my tenants informed me that although a new boiler had been fitted a month prior, that the usual boiler inspection would need to take place, for which the tenant was refused any rationale or explanation for this, and had actually defended me in telling NGU that it was going to cost ‘me' unnecessarily for which that was exactly the case. NGU aren't having a bad month here, people. They have been practicing like this for over 5 years. They are rude, inconsiderate and clearly consider themselves a social class ahead of anyone else, since they feel that they are not required to be civil, or considerate with other human beings. An example of this attitude was delivered by a member of their office staff, whom told one of my tenants that “if they did not like the way that NGU practiced, then that is their fault for renting, and should endeavour to get a mortgage like normal people'†– this is clearly the essence of NGU's protocol. If their attitude does not cost you tenants, then their devious corner cutting will certainly cost you hard earned cash. I hope this is of some assistance to my good, honest fellow citizens and tradesman alike.
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By : Aaron Phelan
11 Mar 2014I am obviously deeply disappointed to read this ‘anonymous’ review as I feel that myself and my team work very hard to protect the needs of our landlords. It is difficult for me to establish how much of the content of this review I agree or disagree with without knowing the background or which property or landlord it relates to. I feel that as a company we are very honest and if/when we do make a mistake I am confident that we hold our hands up and do everything we can to put things right. In response to some of the points made I would like to say the following: Cutting corners: As a company we invest a lot of additional time into our processes to ensure quality. Trying to make as much money as possible: 100% this is not the case. We do NOT make decisions regarding our landlords properties based on which option makes us the most money. We deal with 620 properties at present and have an impeccable retention rate. It is very rare that we have ever lost business through under performance / miss-management on fully managed properties. All staff are trained to understand the value of money and to actively save money for landlords where ever possible. Scheduled reviews: Based on how many reviews and inspections we have to do on a weekly basis I would be an operational nightmare if we allowed all tenants to pick and choose the date and time of their reviews. Tenants are given plenty of notice (usually 2 weeks or more) to make arrangements if they wish to be present at reviews which I feel is more than adequate. In regards to a charge for tenants that decide to change the locks themselves – yes, this is a stipulation as tenants should not change locks of their own accord at ANY point during a tenancy. To use the example of a potential different scenario - If a tenant stopped paying their rent or we had a complaint from a neighbour saying there was reason to believe that a tenant was not maintaining a property to a the correct standard, I would suspect that the person who posted this review may potentially hold a different opinion about our stance of tenants changing locks if all of a sudden we could not get access to rectify such an issue or it prevented us from reacting accordingly. Tradesmen: Without knowing which property this review relates to I cannot offer any response to this section without being able to understand the back ground. If the person who posted the review would like to contact me directly at info@nguhomelettings.com I can look into this in more detail. In regards to the gas safety inspection being required shortly after the boiler install this was more than likely due to the fact that after a boiler install the gas engineer will provide an installation certificate. This is different to a gas safety certificate so if the annual check was due this would have remained the case even after the new boiler install. They have been practicing like this for over 5 years: This statement indicates to me that the person who has written the review has a long standing relationship with our company which confuses me greatly given our extremely high retention rate that I mentioned above and the fact that I cannot think of ANY long standing landlords that we have lost ties with. In my experience – if a letting agent offered a poor service then landlords typically wouldn’t still be using that agent after 5 years. They are rude, inconsiderate and clearly consider themselves a social class ahead of anyone else: I feel this a completely unjustified comment. Housing benefit tenants are the foundation of our business. We DO NOT discriminate against anyone and treat all of our clients (Landlord and tenants alike) with the same level of respect. In regards, to the claim that one of our staff made the comment “is their fault for renting, and should endeavour to get a mortgage like normal people†- I would be beyond shocked if ANY of our staff would say something so ridicules. I am confident in the ability and professionalism of ALL of our staff as I personally invest a lot of time into their training and development. As mentioned above I can add some further substance to my response in regards to the review and would love the opportunity to discuss the matter further if the person who wrote it would like to contact me. Best regards, Aaron Phelan Lettings Director Email: info@nguhomelettings.com
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95.00% | 95% | £24,000 | £245,000 |
| Lettings | 85% | 95% | £292 | £4,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 117 | 3 | 130 | 14 | 33 | 1 | 17 | 0 | 25 | 2 |
Areas covered
- The entire North East including Tyne & Wear, Teeside & Darlington
Address
NGU Homelettings & Sales
469-471 Durham Road, Gateshead, Tyne & Wear
NE9 5EX
0191 491 0344
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:00
- 09:00 - 14:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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I have just moved out my ...
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5 Star Review
By : 'Rebecca'
Branch : Gateshead, 469-471 Durham Road
Services : 2
Would you recommend ? : Yes
Postcode : DH9
29 Sept 2025
People found this helpful
I have just moved out my property of 10years today. Would like to leave a review Mathew Jeffrey outstanding at his job role a real asset to NGU home letting. This man goes way above and beyond to help he can nothing is ever a problem. Thank you Matthew all you did over numerous years and ... Read Full Review
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AVOID AVOID AVOID I have been ...
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1 Star Review
By : 'Ms'
Branch : Gateshead, 469-471 Durham Road
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : No
Postcode : NE13
22 Feb 2023
People found this helpful2
AVOID AVOID AVOID I have been an NGU tenant for 2 years. From the day I viewed the property has been a disaster. I was lied to during the viewing by *. She told me the house was owned by ngu so the housing stability i so desperately need wouldn't be a problem. It is in fact owned by a separate ... Read Full Review
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Total slumlords of the ...
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1 Star Review
By : 'Mr'
Branch : Gateshead, 469-471 Durham Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : TS3
12 Oct 2022
People found this helpful1
Total slumlords of the highest calibre. NGU like to give the impression they are professional and provide outstanding service, however the only place they leave you standing is out in the Cold while they twiddle their thumbs over maintance issues, only to later try and push the blame on the ... Read Full Review
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This company literally ...
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1 Star Review
By : 'Samantha'
Branch : Gateshead, 469-471 Durham Road
Services : Letting (As a Tenant)
Rent PCM : £625
Would you recommend ? : No
Postcode : TS17
11 Apr 2022
People found this helpful4
This company literally deserves MINUS 10 stars! Horrendous, do not even be fooled by how nice they “try” to come across. This company has failed to repair anything in my house in the full 3 years I've lived here. I have no access to use my cooker and haven't since day one of being here ... Read Full Review
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Best professional ...
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5 Star Review
By : 'Marina'
Branch : Gateshead, 469-471 Durham Road
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : TS25
6 Apr 2022
People found this helpful0
I need to thank Katie Wybrant for her incredible work fixing quickly an ugly situation with my property which was messed up by a previous agent. The situation gave me stress to the point of making me unwell. From the moment Katie took over, It felt like a massive weight was off my shoulders, she ... Read Full Review
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Viewed a property ...
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3 Star Review
By : 'Connor'
Branch : Gateshead, 469-471 Durham Road
Services : Surveying (Surveys)
Would you recommend ? : No
Postcode : TS20
1 Mar 2021
People found this helpful2
Viewed a property the other week and said on the day of viewing I'm really interested in it and basically said I'll have the property to rent, to then get told to ring the office and say I'm interested and for atleast 3-4times of ringing all told me they're waiting for a ... Read Full Review
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Amazing ...
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5 Star Review
By : 'Kirsty'
Branch : Gateshead, 469-471 Durham Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : TS23
10 Feb 2021
People found this helpful0
Amazing service by Katie helped me every step of the way and kept us informed which made the whole experience so much easier. Would defiantly recommend any one to go with Ngu Lettings they are professional and ... Read Full Review
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NGU have managed and sold my ...
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5 Star Review
By : 'Nick'
Branch : Gateshead, 469-471 Durham Road
Services : Sales (As a Vendor)
Sold price : £67500
Would you recommend ? : Yes
Postcode : TS19
18 Jan 2021
People found this helpful0
NGU have managed and sold my property with a sitting tenants. Typically there were conveyancing issues, Sarah Donnison handled all the issues promptly, more often than not the same day. Sarah consistently kept me up to date with the sale ... Read Full Review
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Can i say big thank you to ...
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5 Star Review
By : 'Victoria'
Branch : Gateshead, 469-471 Durham Road
Services : Letting (Admin)
Would you recommend ? : Yes
Postcode : NE34
2 Oct 2020
People found this helpful0
Can i say big thank you to JASMINE for all your help in regards to viewing a property . If was long process getting a viewing but lovely Jasmine kept me updated at all times. Thanks again girls . and to Chris for attending the property to let us view . Thanks ... Read Full Review
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AVOID AT ALL COSTS COWBOY ...
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1 Star Review
By : 'Paris'
Branch : Gateshead, 469-471 Durham Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NE11
24 Sept 2020
People found this helpful1
AVOID AT ALL COSTS COWBOY LETTING AGENCY LEAVE YOU WITH REPAIRS FOR 6 MONTHS, IGNORE CALLS, IGNORE REPEAT VOICEMAILS AND EMAILS ESCALATING TO ENVIRONMENTAL ... Read Full Review
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I've had 2 properties ...
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5 Star Review
By : 'Danielle'
Branch : Gateshead, 469-471 Durham Road
Services : Letting (As a Tenant)
Rent PCM : £495
Would you recommend ? : Yes
Postcode : SR8
29 Jun 2020
People found this helpful1
I've had 2 properties from ngu home lettings , what an amazing team with a outstanding service , Katie wybrant worked tirelessly to make sure the property was what I needed and helped endlessly with every question and query, would highly recommend to anyone looking for a ... Read Full Review
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Terrible maintenance ...
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1 Star Review
By : 'Andy'
Branch : Gateshead, 469-471 Durham Road
Services : Letting (As a Tenant)
Rent PCM : £400
Would you recommend ? : No
Postcode : NE39
11 Feb 2020
People found this helpful1
Terrible maintenance service. We have been without hot water for, so far, six days. We have had plenty of unfulfilled promises of call backs but, as yet, no sign of a plumber. Naturally, it's not their fault; "we're just the middle man" and "we've tried to call but ... Read Full Review
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Think this company is an ...
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1 Star Review
By : 'Holly'
Branch : Gateshead, 469-471 Durham Road
Services : Letting (As a Tenant)
Rent PCM : £350
Would you recommend ? : No
Postcode : SR2
2 Nov 2019
People found this helpful1
Think this company is an absolute disgrace. Had a viewing booked today which took me over an hour to get to. They tried to call me b 20 minutes before my viewing while I was driving and because I didn't answer they cancelled my viewing even though I had a confirmation email and text message ... Read Full Review
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Sam was a great help and ...
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5 Star Review
By : 'Lauren'
Branch : Gateshead, 469-471 Durham Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NE37
1 Oct 2019
People found this helpful0
Sam was a great help and addressed issues within a timely manner. Brilliant customer service and look forward to dealing with her in the ... Read Full Review
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Absolutely disgusting ...
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1 Star Review
By : 'Lauren'
Branch : Gateshead, 469-471 Durham Road
Services : Letting (As a Tenant)
Rent PCM : £500
Would you recommend ? : No
Postcode : NE10
13 Sept 2019
People found this helpful1
Absolutely disgusting service, don't even know how they're still running! Me and my son had a house fire which was accidental. Once I gave back the keys Chris text me saying 'the landlord wants to keep the deposit(I was going to allow him to keep it anyway). You can always dispute ... Read Full Review
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By : Derek
12 Mar 2022Astonished and appalled at the introduction polocies , rude intrusive manner of the agent over the phone. Personal information was overboard in relation to the situation. Having dealt with agents for ...
Great, efficient and tailored ...
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5 Star Review
By : 'Mr'
Branch : Gateshead, 469-471 Durham Road
Services : Letting (As a Owner)
Rent PCM : £400
Would you recommend ? : Yes
Postcode : DL1
22 Nov 2018
People found this helpful0
The service I get from NGU is excellent, informative and fairly priced. I particularly like the bespoke service as we know with property, its never a one size fits all. The technology and statements are fantastic and they are always on hand for issues or ... Read Full Review
Comments on Agent Fees
The fees are normal for estate agents but do reflect well in terms of the service received.
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Thanks ...
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5 Star Review
By : 'Daniel'
Branch : Gateshead, 469-471 Durham Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : TS25
22 Nov 2018
People found this helpful0
Really recommend them as we are happy with the service received, we were kept up to date the whole way ... Read Full Review
Comments on Agent Fees
Good
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We have only been with them ...
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4 Star Review
By : 'Jane'
Branch : Gateshead, 469-471 Durham Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NE63
19 Nov 2018
People found this helpful0
We have only been with NGU for a year as a tenant and so far we have no complaints. Any problems have been dealt with ... Read Full Review
Comments on Agent Fees
Good
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Very Helpful and ...
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5 Star Review
By : 'Andrew'
Branch : Gateshead, 469-471 Durham Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NE33
19 Nov 2018
People found this helpful0
Katie and Chantelle have been very helpful with my move recently. They have made the process completely seamless and effortless and have happily answered any questions I ... Read Full Review
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Friendly, very competent and ...
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5 Star Review
By : 'Damian'
Branch : Gateshead, 469-471 Durham Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : NE28
19 Nov 2018
People found this helpful0
Been a pleasure dealing with Katie and Chantelle for sourcing investment properties in the Newcastle/Sunderland market. Their local knowledge is helping me make the right decisions. Thanks for the service so ... Read Full Review
Comments on Agent Fees
Reasonably competitive...
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Landlord Fees
Tenant Management Service
£397.5 (inc. VAT),On Completion (Fees are Negotiable)
Empty Property - 100% vetted tenant with FREE management and lots more savings We'll find you a perfect tenant - vetting, deposit registration and inventory We'll pay for your EPC, Gas check, EICR, Smoke & CO Alarms
Last Updated On 05/09/2024, 9:24 AM by 0
Empty Property - 100% vetted tenant with FREE management and lots more savings We'll find you a perfect tenant - vetting, deposit registration and inventory We'll pay for your EPC, Gas check, EICR, Smoke & CO Alarms
Last Updated On 05/09/2024, 9:24 AM by 0
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email opsmanager@nguhomelettings.com If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email christopherfitzakerley@nguhomebuyers.com
Last updated at 4/29/2016, 3:49:21 AM by allAgents
