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Helmores
4.9/5, 757 Reviews
99% Recommended
97% sales valuation accuracy
96% sales fee satisfaction
Helmores is an old established independent firm of estate/letting agents based in Crediton, a lovely old market town nestling in the picturesque Creedy valley just 7 miles from the cathedral city of Exeter.
The firm was established way back in 1699 by William Helmore, and has been passed from father to son fo
r the last 3 centuries (see our history section above).
The present day Helmores team comprises of 17 local people, all of whom thrive on providing high levels of customer service and local knowledge. The firm is owned by two local partners Rob Stoyle & Phil Morgan, who adopt a very hands-on hard-working approach, and between them they have over 30 years in the estate agency industry.
Naturally we’ve learned a thing or two about the property market over the last 300 years, and this experience enables us provide expert advice on most property related matters, a few of which include:
Residential / Commercial sale & rental valuations
Comprehensive marketing advice and strategies
Advice on how best to present your property
Probate and capital gains tax valuation advice
Knowledgeable residential planning advice
Off-plan valuation advice for developers and self builders
Property purchase/acquisition advice
Whether you are a buyer, seller, landlord, or tenant, you will find that we are a friendly, honest, and genuinely enthusiastic team of people that really want to help you!
The UK's largest customer review website for the property industry.
Helmores
111-112 High Street,EX17 3LF
Certified Customer Experience
Report Summary
Report generated on (12 April 2025 @ 09:12:31)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Jan Hole on 31st Mar 2021
5 Star Review
Jonathan at Helmore's helped make a very stressful move bearable !
After 13 months from placing our property on the market with Helmore's and one sale falling through we are finally in our new house !
Jonathan kept me updated all the way through, he listened patiently to try and ease my stress and anxiety and even on occasion's had to give me a shoulder to cry on (on the phone)
I would highly recommend Helmore's and especially Jonathan, I can't thank him enough and we are so happy in our new home.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Melanie on 14th Feb 2021
5 Star Review
We have bought and sold many times over the years but have never dealt with such a friendly honest group of people.
From the start with the valuation and the amazing video taken of our property I knew we were in good hands.
Every member of staff has been approachable and has made this the best experience of buying and selling in the 30 years of home ownership.
Can't recommend Helmores more highly.
Will happily deal with the team again in the future and we thank them for all they've done to make this as stress free as possible.
Every staff member we have come into contact with have made this the best experience.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
LJ on 21st Dec 2020
1 Star Review
I had the displeasure of renting via Helmores for 2 years; they were incompetent at best. I was left living in horrific conditions due to rising damp which they often failed to chase the landlord on repairs (even following reports demonstrating it was due to the building and not myself). They were always unhelpful & rude. In particular, Andy who had not worked there form the start of the issues (reported January 2019) came into the situation without reading any of the email history thinking he knew best. And only once presented with evidence to the contrary did he decide to do the bare minimum to contact and chase the landlord. It took the threat of reporting to the council and the ombudsman for him to pull his finger out. I now have active complaints with the council and ombudsman. This is a horrid company with no sense of decency & abysmal staff.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Jessica on 21st Feb 2020
5 Star Review
With buying my first home I really didn't know what to expect as I had never done it before. However with the help of both Sue and especially Jonathan my experience has been great, they explained everything so clearly and kept me informed promptly with what was going on. Nothing ever seemed too much trouble and everyone has always been so kind and friendly. I also cannot thank Jonathan enough for the help that he gave me with chasing various people and making sure I got the answers I needed and the best outcome possible for us. We are so grateful for all his help.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Amy on 13th Feb 2020
5 Star Review
HUGE thanks to the team, especially Jonathan- Nothing was too much for him to do to make my house purchase as stress free as possible!!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
This document has been generated as a representation of customer reviews attributed to the agent/staff member on the allAgents.co.uk website as of 12/04/2025
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"I purchased a property using..."
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5 Star Review
James
By : 'JB'
Services : Sales(As a Buyer)
Would you recommend ? : Yes
Postcode : EX17
Sep 24, 2013
People found this helpful0
I purchased a property using Helmores, I was kept updated throughout the whole process, very pro active staff, very friendly, helpful and always somebody in the office that can help you, if there isn't they will always call you back as promised. Rona and James could not have been more helpful and many thanks to them for making the process smooth. Excellent Service.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 97% | 96.00% | £28,500 | £2,450,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 30 | 0 | 86 | 2 | 334 | 2 | 296 | 1 | 6 | 0 |
Areas covered
- Devon
- EX1
- EX16
- EX17
- EX18
- EX19
- EX2
- EX20
- EX4
- EX5
- EX6
Address
Helmores
111-112 High Street, Crediton, Devon
EX17 3LF
01363777999
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 18:00
- 09:00 - 17:30
- 09:00 - 17:00
- 10:00 - 14:00
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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- ?National Homes Network
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Rankings
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Jonathan at Helmore's ...
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5 Star Review
Jonathan
By : 'Jan'
Branch : Crediton, 111-112 High Street
Services : Sales( As a Vendor )
Sold price : £312000
Would you recommend ? : Yes
Postcode : EX18
Mar 31, 2021
People found this helpful0
Jonathan at Helmore's helped make a very stressful move bearable ! After 13 months from placing our property on the market with Helmore's and one sale falling through we are finally in our new house ! Jonathan kept me updated all the way through, he listened patiently to try and ease ... Read Full Review
Comments (0)
Jonathan at Helmore's helped make a very stressful move bearable !
Was this helpful?:
Jan Hole said about Helmores
Services : Sales( As a Vendor )Date: 31st Mar 2021
Jonathan at Helmore's helped make a very stressful move bearable !
After 13 months from placing our property on the market with Helmore's and one sale falling through we are finally in our new house !
Jonathan kept me updated all the way through, he listened patiently to try and ease my stress and anxiety and even on occasion's had to give me a shoulder to cry on (on the phone)
I would highly recommend Helmore's and especially Jonathan, I can't thank him enough and we are so happy in our new home.
The UK's Largest Customer Review Website for the Property Industry
We have bought and sold many ...
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5 Star Review
George
Becky
By : 'Melanie'
Branch : Crediton, 111-112 High Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX5
Feb 14, 2021
People found this helpful0
We have bought and sold many times over the years but have never dealt with such a friendly honest group of people. From the start with the valuation and the amazing video taken of our property I knew we were in good hands. Every member of staff has been approachable and has made this the best ... Read Full Review
Comments (0)We have bought and sold many times over the years but have never dealt with such a friendly honest group of people.
Was this helpful?:
Melanie said about Helmores
Services : Sales( As a Vendor )Date: 14th Feb 2021
We have bought and sold many times over the years but have never dealt with such a friendly honest group of people.
From the start with the valuation and the amazing video taken of our property I knew we were in good hands.
Every member of staff has been approachable and has made this the best experience of buying and selling in the 30 years of home ownership.
Can't recommend Helmores more highly.
Will happily deal with the team again in the future and we thank them for all they've done to make this as stress free as possible.
Every staff member we have come into contact with have made this the best experience.
The UK's Largest Customer Review Website for the Property Industry
I had the displeasure of ...
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1 Star Review
By : 'LJ'
Branch : Crediton, 111-112 High Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EX17
Dec 21, 2020
People found this helpful8
I had the displeasure of renting via Helmores for 2 years; they were incompetent at best. I was left living in horrific conditions due to rising damp which they often failed to chase the landlord on repairs (even following reports demonstrating it was due to the building and not myself). They were ... Read Full Review
Comments (2)Was this helpful?:
LJ said about Helmores
Services : Letting( As a Tenant )Date: 21st Dec 2020
I had the displeasure of renting via Helmores for 2 years; they were incompetent at best. I was left living in horrific conditions due to rising damp which they often failed to chase the landlord on repairs (even following reports demonstrating it was due to the building and not myself). They were always unhelpful & rude. In particular, Andy who had not worked there form the start of the issues (reported January 2019) came into the situation without reading any of the email history thinking he knew best. And only once presented with evidence to the contrary did he decide to do the bare minimum to contact and chase the landlord. It took the threat of reporting to the council and the ombudsman for him to pull his finger out. I now have active complaints with the council and ombudsman. This is a horrid company with no sense of decency & abysmal staff.
The UK's Largest Customer Review Website for the Property Industry
By : Andy
Dec 21, 2020We note your comments in relation to the issue you experienced with the property but feel it valid to add some context to this. The landlord accepted that there had been a delay in dealing with the...
With buying my first home I ...
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5 Star Review
Jonathan
Sue
By : 'Jessica'
Branch : Crediton, 111-112 High Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : EX17
Feb 21, 2020
People found this helpful0
With buying my first home I really didn't know what to expect as I had never done it before. However with the help of both Sue and especially Jonathan my experience has been great, they explained everything so clearly and kept me informed promptly with what was going on. Nothing ever seemed ... Read Full Review
Comments (0)Was this helpful?:
Jessica D said about Helmores
Services : Sales( As a Buyer )Date: 21st Feb 2020
With buying my first home I really didn't know what to expect as I had never done it before. However with the help of both Sue and especially Jonathan my experience has been great, they explained everything so clearly and kept me informed promptly with what was going on. Nothing ever seemed too much trouble and everyone has always been so kind and friendly. I also cannot thank Jonathan enough for the help that he gave me with chasing various people and making sure I got the answers I needed and the best outcome possible for us. We are so grateful for all his help.
The UK's Largest Customer Review Website for the Property Industry
HUGE thanks to the team, ...
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5 Star Review
Jonathan
By : 'Amy'
Branch : Crediton, 111-112 High Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : EX17
Feb 13, 2020
People found this helpful0
HUGE thanks to the team, especially Jonathan- Nothing was too much for him to do to make my house purchase as stress free as ... Read Full Review
Comments (0)Was this helpful?:
Amy said about Helmores
Services : Sales( As a Buyer )Date: 13th Feb 2020
HUGE thanks to the team, especially Jonathan- Nothing was too much for him to do to make my house purchase as stress free as possible!!
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This was by far the most ...
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5 Star Review
James
Jonathan
By : 'Mr'
Branch : Crediton, 111-112 High Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX20
Nov 29, 2019
People found this helpful0
This was by far the most challenging and stressful house sale I have experienced in over 25yrs as a homeowner. James and Jonathan were excellent, experienced and professional, navigating me through, what were at times, exceptionally frustrating and difficult times, always offering sound advice and ... Read Full Review
Comments (0)Was this helpful?:
Mr L said about Helmores
Services : Sales( As a Vendor )Date: 29th Nov 2019
This was by far the most challenging and stressful house sale I have experienced in over 25yrs as a homeowner. James and Jonathan were excellent, experienced and professional, navigating me through, what were at times, exceptionally frustrating and difficult times, always offering sound advice and guidance. I would always use Helmores, a first class service. Thank you both, you made more difference than you could ever know.
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Great service all the way ...
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5 Star Review
Ian
Jonathan
By : 'Laura'
Branch : Crediton, 111-112 High Street
Services : Sales( As a Vendor )
Sold price : £440000
Would you recommend ? : Yes
Postcode : EX17
Oct 10, 2019
People found this helpful0
Great service all the way through from Ian, Jonathan, Becky and the rest of the team at Helmores. The sale took a long time but they kept me informed throughout the process and were proactive. Thanks ... Read Full Review
Comments (0)Was this helpful?:
Laura said about Helmores
Services : Sales( As a Vendor )Date: 10th Oct 2019
Great service all the way through from Ian, Jonathan, Becky and the rest of the team at Helmores. The sale took a long time but they kept me informed throughout the process and were proactive. Thanks everyone!
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Ours was a very challenging ...
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5 Star Review
Jonathan
James
By : 'Christine'
Branch : Crediton, 111-112 High Street
Services : Sales( As a Buyer )
Sold price : £377500
Would you recommend ? : Yes
Postcode : EX5
Oct 3, 2019
People found this helpful0
Ours was a very challenging purchase for reasons beyond our control but Jonathan and James took all the flak as well as giving us flexibility to smooth the way! We appreciate their trust and their sensitive handling of the sale to us and we're delighted with iur ... Read Full Review
Comments (0)Was this helpful?:
Christine Fraser said about Helmores
Services : Sales( As a Buyer )Date: 3rd Oct 2019
Ours was a very challenging purchase for reasons beyond our control but Jonathan and James took all the flak as well as giving us flexibility to smooth the way! We appreciate their trust and their sensitive handling of the sale to us and we're delighted with iur purchase.
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Efficient, polite & ...
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5 Star Review
Jonathan
Loren
By : 'Amanda'
Branch : Crediton, 111-112 High Street
Services : Sales( As a Vendor )
Sold price : £323000
Would you recommend ? : Yes
Postcode : EX6
Oct 2, 2019
People found this helpful0
We were on the market for over a year due to our first buyer's buyer's pulling out, but the team managed us through this frustrating time providing plentiful further viewings and feedback. They were all very efficient, polite and helpful and made the whole process easier to ... Read Full Review
Comments (0)We were on the market for over a year due to our first buyer's buyer's pulling out, but the team managed us through this frustrating time providing plentiful further viewings and feedback.
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Amanda Squires said about Helmores
Services : Sales( As a Vendor )Date: 2nd Oct 2019
We were on the market for over a year due to our first buyer's buyer's pulling out, but the team managed us through this frustrating time providing plentiful further viewings and feedback.
They were all very efficient, polite and helpful and made the whole process easier to bear.
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Very informative and ...
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5 Star Review
Loren
Jonathan
By : 'Ben'
Branch : Crediton, 111-112 High Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : EX17
Sep 11, 2019
People found this helpful0
Very informative and proactive, helped us out with buying our first home. I'd definitely recommend and I'm sure we'll use again one ... Read Full Review
Comments (0)Was this helpful?:
Ben said about Helmores
Services : Sales( As a Buyer )Date: 11th Sep 2019
Very informative and proactive, helped us out with buying our first home. I'd definitely recommend and I'm sure we'll use again one day.
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Professional ...
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4 Star Review
Andy
By : 'sara'
Branch : Crediton, 111-112 High Street
Services : Letting( As a Owner )
Rent PCM : £640
Would you recommend ? : Yes
Postcode : EX17
Sep 5, 2019
People found this helpful0
Hello Helemores , We'd like to say that working with Andy Bridgeman as a landlord has been a pleasure. He's been efficient, helpful and professional. Furthermore he's given us continuity(attending all meetings with us) and been clear in his communication both written and verbal. ... Read Full Review
Comments (0)Hello Helemores ,
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sara weedon said about Helmores
Services : Letting( As a Owner )Date: 5th Sep 2019
Hello Helemores ,
We'd like to say that working with Andy Bridgeman as a landlord has been a pleasure.
He's been efficient, helpful and professional. Furthermore he's given us continuity(attending all meetings with us) and been clear in his communication both written and verbal.
Sent from my iPhone
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Without a doubt the best ...
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5 Star Review
Jonathan
Becky
By : 'Jemma'
Branch : Crediton, 111-112 High Street
Services : Sales( As a Buyer )
Sold price : £176500
Would you recommend ? : Yes
Postcode : EX17
Aug 29, 2019
People found this helpful0
Without a doubt the best estate agents we have had the pleasure to deal with. They are incredibly professional, friendly, extremely helpful, approachable, diligent and experienced. Jonathan was ace! Thank ... Read Full Review
Comments (0)Was this helpful?:
Jemma Baxter said about Helmores
Services : Sales( As a Buyer )Date: 29th Aug 2019
Without a doubt the best estate agents we have had the pleasure to deal with. They are incredibly professional, friendly, extremely helpful, approachable, diligent and experienced. Jonathan was ace! Thank you!
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Have recently sold a property ...
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5 Star Review
Ian
Jonathan
By : 'andrew'
Branch : Crediton, 111-112 High Street
Services : Sales( As a Vendor )
Sold price : £445000
Would you recommend ? : Yes
Postcode : EX6
Aug 18, 2019
People found this helpful0
Have recently sold a property through helmores and from the initial visit from Ian Blanchford onwards the service offered was first class, combining professionalism with friendly customer service. There were one or two issues to contend with through the process but these were attended to ... Read Full Review
Comments (0)Was this helpful?:
andrew bridgeman said about Helmores
Services : Sales( As a Vendor )Date: 18th Aug 2019
Have recently sold a property through helmores and from the initial visit from Ian Blanchford onwards the service offered was first class, combining professionalism with friendly customer service. There were one or two issues to contend with through the process but these were attended to excellently by Jonathan
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A Big Thank you to everyone ...
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5 Star Review
Jonathan
By : 'Caroline'
Branch : Crediton, 111-112 High Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : EX17
Jul 15, 2019
People found this helpful0
A Big Thank you to everyone at Helmores for helping so much with my recent house purchase , especially to JONATHON. Who really worked so so hard on my behalf he really must be the best negotiator out there!! He really does his best to make sure everything runs smoothly, he really is the best ... Read Full Review
Comments (0)Was this helpful?:
Caroline said about Helmores
Services : Sales( As a Buyer )Date: 15th Jul 2019
A Big Thank you to everyone at Helmores for helping so much with my recent house purchase , especially to JONATHON. Who really worked so so hard on my behalf he really must be the best negotiator out there!! He really does his best to make sure everything runs smoothly, he really is the best !!
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Great customer service,- ...
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5 Star Review
Becky
George
By : 'Girts'
Branch : Crediton, 111-112 High Street
Services : Sales( As a Vendor )
Sold price : £286000
Would you recommend ? : Yes
Postcode : EX17
Jul 14, 2019
People found this helpful0
Great customer service,- pleasure to communicate. Professional and experienced team,- always giving honest and constructive advice. Would not hesitate to work with them ... Read Full Review
Comments (0)Great customer service,- pleasure to communicate.
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Girts Karselis said about Helmores
Services : Sales( As a Vendor )Date: 14th Jul 2019
Great customer service,- pleasure to communicate.
Professional and experienced team,- always giving honest and constructive advice.
Would not hesitate to work with them again.
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All members of the team which ...
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5 Star Review
Jonathan
By : 'John'
Branch : Crediton, 111-112 High Street
Services : Sales( As a Buyer )
Sold price : £200000
Would you recommend ? : Yes
Postcode : EX14
Jun 25, 2019
People found this helpful0
All members of the team which I had contact were excellent, especially Jonathan who used great diplomacy to complete the ... Read Full Review
Comments (0)Was this helpful?:
John Wreford said about Helmores
Services : Sales( As a Buyer )Date: 25th Jun 2019
All members of the team which I had contact were excellent, especially Jonathan who used great diplomacy to complete the transaction.
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Fantastic service as always ...
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5 Star Review
Becky
Jonathan
By : 'Kelly'
Branch : Crediton, 111-112 High Street
Services : Sales( As a Buyer )
Sold price : £383000
Would you recommend ? : Yes
Postcode : EX17
Jun 24, 2019
People found this helpful0
Fantastic service as always from Becky and Jonathan. Always friendly and extremely approachable. They dealt with any queries quickly and efficiently and made the process as smooth as possible. We would always use Helmores for any house sale and have hit lucky this time being able to buy ... Read Full Review
Comments (1)Fantastic service as always from Becky and Jonathan. Always friendly and extremely approachable. They dealt with any queries quickly and efficiently and made the process as smooth as possible.
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Kelly Dugan said about Helmores
Services : Sales( As a Buyer )Date: 24th Jun 2019
Fantastic service as always from Becky and Jonathan. Always friendly and extremely approachable. They dealt with any queries quickly and efficiently and made the process as smooth as possible.
We would always use Helmores for any house sale and have hit lucky this time being able to buy through them as well!
Thank you again for the service you provide.
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By : Sarah Buckland
Jun 25, 2019All the staff at Helmores are welcoming, helpful and supportive. Providing a reassuringly level headed guiding hand at stressful moments that crop up in the sale...
Brilliant estate ...
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5 Star Review
Jonathan
By : 'Florence'
Branch : Crediton, 111-112 High Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : EX17
Jun 18, 2019
People found this helpful0
He was a very useful and friendly estate agent, a great help. I would use Helmores again. Would highly ... Read Full Review
Comments (0)Was this helpful?:
Florence said about Helmores
Services : Sales( As a Buyer )Date: 18th Jun 2019
He was a very useful and friendly estate agent, a great help. I would use Helmores again. Would highly recommend.
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Great ...
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5 Star Review
Becky
By : 'Aaron'
Branch : Crediton, 111-112 High Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX17
May 30, 2019
People found this helpful0
Becky has assisted with our recent house sale. She has kept us up to date at all times and explained every step of the process clearly. Becky has been friendly and always contactable when needed. I would highly recommend Becky and ... Read Full Review
Comments on Agent Fees
We feel the fee paid is worth the level of service received.
Comments (0)Becky has assisted with our recent house sale. She has kept us up to date at all times and explained every step of the process clearly.
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Aaron and Emily Davey said about Helmores
Services : Sales( As a Vendor )Date: 30th May 2019
Becky has assisted with our recent house sale. She has kept us up to date at all times and explained every step of the process clearly.
Becky has been friendly and always contactable when needed.
I would highly recommend Becky and Helmores.
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Excellent! ...
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5 Star Review
James
By : 'Happy'
Branch : Crediton, 111-112 High Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : EX18
May 22, 2019
People found this helpful0
Our house move has not been the most straightforward but we have finally achieved our goal, with the able assistance of James to whom we are very grateful. James has done his utmost to ease the purchase through for us under some difficult circumstances and with the minimum of delay and we are very ... Read Full Review
Comments on Agent Fees
N\/A
Comments (0)Was this helpful?:
Happy Purchasers! said about Helmores
Services : Sales( As a Buyer )Date: 22nd May 2019
Our house move has not been the most straightforward but we have finally achieved our goal, with the able assistance of James to whom we are very grateful. James has done his utmost to ease the purchase through for us under some difficult circumstances and with the minimum of delay and we are very pleased with the service that he has provided. Thank you James!
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Complaints Procedure
In the first instance, speak to us. The staff and partners take all complaints seriously. Should it need to be escalated, our full complaints procedure will be made available on request.
Last updated at 1/8/2016, 4:48:18 AM by allAgents
