Factotum Letting

DO NOT USE FACTOTUM FOR ANY SERVICES AT ALL. Factotum are not even worth the 1 star that has been given. You will regret it. They are unprofessional, rude. There is little communication throughout and the staff, particularly, Chris Beausou, is unbelievable rude and abusive in what little ... Read Full Review

Factotum is an incredible company to do business with. Their staff are extremely helpful and caring. No problem or query is too difficult. Properties are beautiful. Picking up/returning keys is very easy and everything is explained beforehand. Very smoothly run. I will definitely be returning with ... Read Full Review

I came from Glasgow, they didn't show up. I had booked a viewing a week in advance for the Thursday after. They confirmed by text asking to phone in on Thursday morning to confirm whether I would attend. I phoned them and was given the exact address. Viewing was at 2pm. I showed up 10 ... Read Full Review

After waiting for 1 week for my application to rent a 2 bed flat I was informed that the flat could not be rented to males only. Either mixed or 2 females. What a joke. Really bad in todays ... Read Full Review

Stayed in the property for about two years. Factotum gave us a clean property,helped us out with furniture, supported our council and facilities related formalities. It was quite prompt with sending plumbers and other contractors a s required, even over holidays and middle of the night emergencies. ... Read Full Review

I was spent 10 days at the Fringe this summer and at the last moment I decide I need to rent a flat in Edinburgh. Factotum were very efficient, sorted everything out for me in a tight timescale and were extremely pleasant to deal ... Read Full Review

my review is for Emma Wilkins who has exceeded all expectations in my recent use of Factotum to let me flat. She has responded to emails promptly and gone beyond her duties at every stage - even going to the property at the weekend when the new tenant had difficulty getting the keys to work I would ... Read Full Review

We're very happy with the company and the level of accommodation on offer. This year's flat was the perfect festival property. We've stayed in several flats through Factotum during August and had very few (minor/easily resolved) issues. Andrea has been our primary contact for most of the rentals ... Read Full Review

This is at least the sixth year we have used Factotum and I would have no hesitation in recommending them. We rent for a week during the festival each year and have had only two problems in the 6 years. Last year the flat owner charged a cleaning bill which we queried as we had been scrupulous ... Read Full Review

We are new landlords and it was a bit daunting thinking how we could rent our property which is not in the centre of Edinburgh and a little harder to reach. After a fabulous review from a friend,who had been a tenant of Factotum, we got in touch and it has been a joy. Natasha ( and Harry) have been ... Read Full Review

Natasha has been professional and attentive in finding a longer term let for my flat. She keeps me up to date with all developments related to my let both prior and since finding a tennant whilst being able to work on her initiatives to problem solve any minor issues that arise. Natasha continues ... Read Full Review

Factotum was particularly helpful and very prompt in replying to my enquiries - Jennifer Ferguson was especially helpful and friendly. I would highly recommend ... Read Full Review

I highly recommend Factotum and especially Emma Wilkins .Over the four years that we rented in Edinburgh, the agents at Factotum were very helpful whenever an issue arose. And special thanks to Emma for being particularly helpful at the end of the tenancy for arranging the cleaning and inventory ... Read Full Review

Well, I've dealt with Factotum since 2007 and have never been disappointed. Stacey Marshall in particular has been superb, but Chris, Lora, Dave, Harry et al have always been superb. They've never struggled to find my a courteous, clean and prompt paying tenant and are never late with rental ... Read Full Review

We needed to find a short-term let in Edinburgh with practically no notice and on a tight budget. We had our two young kids with us and were hoping also to find somewhere that could take our cat too. Factotum was one of the few agencies which had any properties available at all. Kerrie was prompt ... Read Full Review

Factotum looked after my flat for 5 years and I have always found them very efficient and professional. Emma always replies to my emails quickly and sorts out any problems. They were excellent at finding tenants and my flat was rarely empty- would thoroughly ... Read Full Review

When I first approached Factotum to view a flat for rent I have to say I was a little bit wary. After a few years of renting in Edinburgh I had never heard of this agency and neither had any of my friends. These concerns, however, quickly disappeared thanks to their professionalism and promptness ... Read Full Review

Sophie Thomson one of THE BEST, helpful and friendly staff very professional with her job, quick responds for the household maintenance. 5 Stars is not enough, I would give ... Read Full Review

I have had the pleasure of having Emma for my renting agent over the past one and a half year, and I can state with confidence that she is a highly motivated and responsible person with a high degree of integrity. I therefore highly recommend Emma as an agent without ... Read Full Review

Having rented a flat in the New Town twice in the past two years ....both short and long term ,from Factotum ,we have nothing but but the highest of praise and respect for the Letting Agent. Emma was our point of contact , always replied immediately and responded very efficiently. Emma , ... Read Full Review