I cannot believe what a waste of space these people are. I put an offer in at the end of February and had it accepted. We stipulated that the move had to be completed mid-May. We chased constantly to get the paperwork from them. They don\'t answer calls, they don\'t respond to email and they don\'t have answer machine facilities. When you do get through, the person you want is not there, they person on the end of the phone can\'t find the file and promises they will call you back; a call that never comes. It took until April to get the memorandum of sale out which the had the wrong solicitors and completion date on it, the only correct information was the property address. We then pushed to get correct details and a date. They told us that the date was agreed with the vendor. Our solicitors have just been told that the vendor has never been told by R A Bennett of the proposed date and will not be in a position to move until June. We went and spoke directly to the vendor and she confirmed that dates where never discussed and that she had had a similarly poor experience with them. I would avoid at all costs. The worst customer service ever.
What agent could do to change your mind?
Answer the phone, respond to messages, reply to emails, get an answer machine, invest in some customer service, learn that you may act for the seller but shouldn\'t treat buyers with such poor service.