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Reading, RG2
2.4/5, 85 Reviews
39% Recommended
45% sales valuation accuracy
78% letting valuation accuracy
55% sales fee satisfaction
58% letting fee satisfaction
"These estate agents, though..."
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1 Star Review
By : 'Smallfry'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : RG6
29 Apr 2013
People found this helpful8
These estate agents, though projecting a good image onto the market, are all about the image and nothing about the service. Quick to take the money, not so quick to do anything else. I will give my experience below, but as short summary as estate agents, they know little of the properties they are told to manage, appear to cut every corner possible in furnishing and managing the property. They are difficult to get a response out of, even if it is urgent, with their customer service in need of serious improvement as well as the communication between their different offices being equally poor. Nothing is organised in advance, even if an appointment is booked, and they cannot manage to send the correct paperwork to those involved in a transaction. Overall, they lack clarity and try to fob customers off with jargon in the hope that they won't ask questions. Steer clear of this agent. My detailed experience; On looking for a property they do not keep their window display up to date, with properties that have been let for months still appearing in them. They own a lot of the newer properties, making it difficult to find an alternative agent. They now have three offices, but you cannot do everything in one office, you must travel along wokingham road to the top office for contract signing and if you want to make a payment of any sort as their only debit card reader is located there. They also do not make it clear where to collect the keys to your property and there is little communication between the offices, leading to one office giving information that the other office tells you is incorrect. They also give no information about the deposit scheme they use or how it will be returned despite it saying in their contract that they will provide it within 30days of signing. Two years later, I am still waiting. Moving into the property, I was told it was not ready at the set time due to the previous tenants leaving it in a state and that they had had to repaint.It was clear that this had not been carried out and that blood stains were present on some of the door frames, though the carpet had been replaced. The cleaners they had hired had not done a good job and several small signs of wear and tear were present that could of easily been fixed. The paint had also not been sealed, so where the cleaners had attempted to wash it, the paint had rubbed off. The landlord was unaware of any of the damage to his property due to the previous tenants. On top of this, they did not have all the keys to all the doors on the property, including the post key and a key to the block front door, with the latter not still not being found two years later for all residents. It took about 2 months for them to provide a post key and replace one of the locks on a door. The inventory seemed to have been a generic one for the entire development, saying that some items of furniture were present when they were clearly not. Others were severely damaged, with claims of their being sprinkler systems on the ceiling (these are heat alarms and extractor fans). This again had to be corrected, only for the original inventory to come back to us when we renewed the contract. They also didn't know which gas box was connected to the property. They are meant to manage the property, but all the faults we have had have simply led to Adams ringing the landlord and then the landlord coming to fix it. In order to get an action out of them, I recommend visiting their office once a day until something comes of it. They are also prone to spelling mistakes leading to emails never being received, their quarterly inspections occur once a year, with them forgetting to send the notification when it does occur and then informing you that they posted it through your letterbox, only to be told by another member of staff it was sent as an email to an incorrect address. Their admin fees are £50 per person for students, and these have to be paid even if the contract is simply being continued for another year and they cannot simply transfer your details across to another one of their properties, it all has to be done again, even if you stay with the same landlord. The business is in need of stream lining and needs to stop expanding and focus on improving its service.
What agent could do to change your mind?
Improved customer service, spent the time reading up on the properties and done the job with little hassle.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 45% | 55.00000000000001% | £0 | £0 |
| Lettings | 78% | 57.99999999999999% | £300 | £2,800 |
Address
Adams Estates
66 Christchurch Road, Reading, Berkshire
RG2 7AZ
01189 351616
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
Latest Properties
Adams Estates Branches (View All 2)
I do not recommend this ...
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1 Star Review
By : 'Becky'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : RG6
9 Oct 2025
People found this helpful1
I do not recommend this company. Our uni house has had problems with it since we moved in. We had days without hot water when our boiler was leaking due to a crack in a pump (something that should have been noted when the boiler was supposedly serviced over the summer) and we have had a leak under... Read Full Review
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Not to be Trusted ...
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1 Star Review
By : 'Paul'
Services : 2
Would you recommend ? : No
Postcode : RG8
16 Jun 2025
People found this helpful
We rented a house in Pangbourne, The Granary, 3 years and left it better than how we received it. Adams were conducting reviews of the house every 6 months, and our maintenance was always outstanding. Adams never help in anyway whenever we told them about the noise the slamlords were producing at ... Read Full Review
Comments on Agent Fees
Adams Estate are incompetent and unprofessional
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Avoid Adams at all costs. My ...
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1 Star Review
By : 'Damon'
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : No
Postcode : RG1
27 Dec 2024
People found this helpful0
Avoid Adams at all costs. My family and I rented a 2 bedroom flat in Reading for 3 years. We took very good care of the property and left it in a much better state that when we took over the tenancy. For the most part, any maintenance was carried out quickly by their engineers. However virtually no ... Read Full Review
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Helpful ...
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5 Star Review
By : 'Sean'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : RG2
4 Dec 2024
People found this helpful0
After switching to Adams Estates, I noticed a significant improvement in my rental returns and tenant satisfaction. They really know their stuff, the bigger group agents are just not as pro-active as these... Read Full Review
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Good ...
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5 Star Review
By : 'Willie'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : RG2
25 Nov 2024
People found this helpful0
Working with Adams Estates has been a fantastic experience. They are hands-on and truly understand the rental market. My properties are in good... Read Full Review
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They handle ...
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5 Star Review
By : 'Zak'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : RG6
25 Nov 2024
People found this helpful0
I have complete peace of mind with Adams Estates managing my property. They handle everything with integrity, and my tenants are happy... Read Full Review
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5* ...
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5 Star Review
By : 'Sophia'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : RG4
18 Nov 2024
People found this helpful0
Adams Estates has been managing my property portfolio for over five years, and their service has been consistently excellent. They know the market and handle everything... Read Full Review
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Positive ...
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5 Star Review
By : 'Eric'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : RG3
13 Nov 2024
People found this helpful0
I had an issue with a leaking tap, and Adams Estates sent a plumber the next day! They make living in their properties a... Read Full Review
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Great First ...
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5 Star Review
By : 'Brian'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : RG5
8 Nov 2024
People found this helpful8
This was my first time renting with Adams Estates, and they exceeded my expectations. Their service is efficient, and I felt valued as a tenant, Talia is... Read Full Review
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Great ...
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5 Star Review
By : 'James'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : RG1
8 Nov 2024
People found this helpful5
The staff at Adams Estates are genuinely friendly and supportive. They've been quick to respond to maintenance issues, making my stay... Read Full Review
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Great ...
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5 Star Review
By : 'Sarah'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : RG1
30 Oct 2024
People found this helpful0
The property I rented through Adams Estates was in perfect condition, and they were incredibly accommodating during my move-in. Great... Read Full Review
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Amazing and ...
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5 Star Review
By : 'Oliver'
Services : 22
Would you recommend ? : Yes
Postcode : DE1
28 Oct 2024
People found this helpful0
Living in an HMO managed by Adams Estates has been fantastic. Any issues are quickly resolved, and they ensure everything runs smoothly. I've recommended them to friends! Jessica was just amazing and super... Read Full Review
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An abomination ...
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1 Star Review
By : 'D'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : RG1
14 Oct 2024
People found this helpful1
NEVER use adams estates. They WILL withhold your deposit unnecessarily every single time and you will have to fight them for months over every single pound and eventually take legal action. They WILL charge you for the stupidest things imaginable such as dust gathering on surfaces between your move ... Read Full Review
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Absolutely amazing and lovely ...
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5 Star Review
By : 'Mr'
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : No
Postcode : RG30
26 Sept 2024
People found this helpful0
Absolutely amazing and lovely service. Lived in the property for nearly 5 years. On time replies. Fixed all issues throughout my tenancy on-time and promptly. Very polite and cooperative staff. I had my full deposit refunded in the end. Special thanks to brother... Read Full Review
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Terrible! Our landlady was ...
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1 Star Review
By : 'Elizabeth'
Services : Letting (As a Tenant)
Rent PCM : £1275
Would you recommend ? : No
Postcode : RG1
18 Sept 2024
People found this helpful0
Terrible! Our landlady was atrocious and didn't give my friend back his deposit until he mentioned courts. Her English was very bad, which made communication hard, and at first she wanted me to pay in cheque, despite how unsafe that would be. She eventually remembered how to use bank... Read Full Review
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Wonderland of rats, mould, ...
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1 Star Review
By : 'Troubled'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : RG6
18 Sept 2024
People found this helpful0
If you’re someone who loves being gaslit, lied to, and taken advantage of, then the is the perfect company! They will gaslight you for months and make you feel as though there is absolutely nothing they can do about the entire walls in your house becoming damp and mouldy. They will talk... Read Full Review
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I Despise You Adams ...
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1 Star Review
By : 'Robin'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : RG1
18 Sept 2024
People found this helpful0
If you love mouldy, leaking houses with unresponsive landlords, check out Adams Estates! During my time at an Adams Property I absolutely loveeeed that water would come sporadically pouring through light fitments, and I loved that the landlord only paid for temporary fixes so the same issue kept... Read Full Review
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Terrible letting agent to ...
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1 Star Review
By : 'Kitman'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : RG6
1 Sept 2024
People found this helpful0
Terrible letting agent to avoid! They charged us additional cleaning costs even we had professional cleaning. They have withheld our deposits in full for more than 2 months after end of... Read Full Review
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The worst real estate agents ...
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1 Star Review
By : 'John'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : RG1
27 Jul 2024
People found this helpful1
The worst real estate agents in the country no doubt about... Read Full Review
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Most Inflexible Agency ...
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1 Star Review
By : 'Venura'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : RG30
24 Jun 2024
People found this helpful1
Be cautious if you're considering renting your next home through this agency. They are inflexible, even when they could be more accommodating. Their main focus is on landlords, not tenants. I had a very bad experience with this agent and ended up paying more than £2000 to sort it... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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