100% lettings valuation accuracy
60% lettings fee satisfaction
Aug 09,2023
Aug 09,2023
3
people found
this helpful
this helpful
Extremely unprofessional agency who try to scam you out of your money at any opportunity.
On several occasions (i.e. discussing rent recalculations when asking to switch the rent payment day) they have miscalculated (in a way that would mean they receive more money) sums, claiming "our system calculated it wrong" when confronted with calculation inconsistencies after I calculated them myself.
When moving out, I was told my account had an outstanding sum due to missed rent payments months beforehand (there weren't any), and when provided with proof of all payments, they said it was a mistake on the email.
When informed about a rent increase, I asked them to double check if the additional sum each month is also something their "system" generated, just to make sure everything's in order, and got a reply stating how other properties in the area are going for much higher prices and that the landlord demanded a higher increase, and that the agency, in fact, advised the landlord that a lower sum would be more reasonable, which was difficult to believe.
When attempting to receive my deposit back, they demanded that a deduction of 23% was to be made for the removal of an item from the premises originally not on the inventory, whereas the Glasgow City Council would have charged 1.2% of the total deposit sum for said item.
Other things include: waiting over 6 months for a replacement of a broken fridge/freezer with extremely inconsistent correspondence (and receiving an appliance half of the size of the original when they did get round to it), told to "go to Asda" when asked if a small, broken kitchen appliance could possibly be replaced by them, and receiving absolutely no reply when providing them with details of a new flatmate that had moved in with me, so that they could make their deposit and officiate the paperwork/have a proof of address.
Additionally, I just personally found it very rude and frustrating having to correct them in the spelling of my name or clarifying what my previous emails were telling them, as it felt like with every email I was speaking to a different person that's just as clueless as the first (not to mention, with very sloppy and unprofessional email writing style), on the matters being discussed, and as if nobody in their office actually corresponds to one another.
On several occasions (i.e. discussing rent recalculations when asking to switch the rent payment day) they have miscalculated (in a way that would mean they receive more money) sums, claiming "our system calculated it wrong" when confronted with calculation inconsistencies after I calculated them myself.
When moving out, I was told my account had an outstanding sum due to missed rent payments months beforehand (there weren't any), and when provided with proof of all payments, they said it was a mistake on the email.
When informed about a rent increase, I asked them to double check if the additional sum each month is also something their "system" generated, just to make sure everything's in order, and got a reply stating how other properties in the area are going for much higher prices and that the landlord demanded a higher increase, and that the agency, in fact, advised the landlord that a lower sum would be more reasonable, which was difficult to believe.
When attempting to receive my deposit back, they demanded that a deduction of 23% was to be made for the removal of an item from the premises originally not on the inventory, whereas the Glasgow City Council would have charged 1.2% of the total deposit sum for said item.
Other things include: waiting over 6 months for a replacement of a broken fridge/freezer with extremely inconsistent correspondence (and receiving an appliance half of the size of the original when they did get round to it), told to "go to Asda" when asked if a small, broken kitchen appliance could possibly be replaced by them, and receiving absolutely no reply when providing them with details of a new flatmate that had moved in with me, so that they could make their deposit and officiate the paperwork/have a proof of address.
Additionally, I just personally found it very rude and frustrating having to correct them in the spelling of my name or clarifying what my previous emails were telling them, as it felt like with every email I was speaking to a different person that's just as clueless as the first (not to mention, with very sloppy and unprofessional email writing style), on the matters being discussed, and as if nobody in their office actually corresponds to one another.
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Opening Hours
Address
Dial-A-Home
312 Duke Street
Dennistoun,Glasgow
City of Glasgow
G31 1QZ
0141 556 1556
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 60% | £675 | £675 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 09,2023
Aug 09,2023
3
people found
this helpful
this helpful
Extremely unprofessional agency who try to scam you out of your money at any opportunity.
On several occasions (i.e. discussing rent recalculations when asking to switch the rent payment day) they have miscalculated (in a way that would mean they receive more money) sums, ...
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Aug 23,2021
Aug 23,2021
0
people found
this helpful
this helpful
Excellent. You’d expect tenants to leave poor reviews in certain circumstances so for me the proper judge of an agent is the reviews left by landlords, of which I am one. I have now passed my full portfolio of properties to DAH. Smashing fast ...
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Aug 18,2020
Aug 18,2020
1
people found
this helpful
this helpful
Stay away from them.
First of all, they make you pay for the things that no other agency charges you. They require you to do your own referencing (£30+), before you sign the contract. They also make you pay (£25) for the Landlord reference when you need ...
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Jun 05,2019
Jun 05,2019
0
people found
this helpful
this helpful
I am a landlord and have been with dialahome for just over 5 years now, they offered a tailormade service to suit my needs and had that personal touch which I've never had before with other agencies. They are always on hand to help with any ...
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Oct 30,2017
Oct 30,2017
3
people found
this helpful
this helpful
Complete fly by night company who underhandedly do everything to make sure that your deposit is not returned. We had 3 separate house viewings at the end of our tenancy and on each occasion they commented on how well we had kept the place. Once the ...
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Jan 16,2017
Jan 16,2017
2
people found
this helpful
this helpful
BEWARE...Utterly appalling group of people, now over a week and still they refuse to return my deposit, sent numerous requests, NOTHING, NO RESPONSE NOTHING.
Please do not trust anything this company tells you, they lie for a living....
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Comment on agent fees
Very very bad.
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Jan 16, 2017
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(1)
Good afternoon Jeff, Sorry to hear how you feel about the level of service received from dial a home however, unfortunately you did not meet current rental criteria including landlord reference and currently not in employment. It is therefore standard procedure to request additional security e.g. advance rent. As members of SAL (Scottish association of landlords) I can confirm that this is not illegal for letting agents / landlords to ask for this as long as it is reflected on your lease - which ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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