When moving in to a rented flat, Latymers had failed to identify that Goodlord (the service to whom they delegate the work which they are too lazy to do) had lost some of the rent money, almost preventing us from moving in (having rented a van for £200+ that day).
Upon moving in we found that the “professionally cleaned” flat was fairly dirty and full of broken furniture.
Communication is always poor with the agents blatantly ignoring messages on the regular. When a plumbing issue arose, they were slow to understand that the flat may not be occupied during the day and sent the plumber multiple times without notice, despite our efforts to educate them about how to book ahead of time.
They were unsympathetic about our lack of experience (we’re students) and failed to remind us to pay rent until over a week after the due date.
Overall unprofessional, lazy and incompetent at best.

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• Experience: Would you recommend ? : No

I rented an apartment through Latymers in Hammersmith which I was assured would be professionally cleaned prior to my move in. When we arrived we found the kitchen caked in black grease, the carpets filthy and the bathroom filled with black mould, I also had to rebuild the pipes under the kitchen sink at move in as they leaked heavily. It took four weeks to obtain the check-in inventory, which when presented to me was a copy of the previous tenant's report from 2012 which had some scruffy handwritten notes over the top. At the same time I was chasing a certificate as proof of my deposit being protected which was difficult to obtain from the office. To rectify the situation they sent the inventory clerk back to re-visit, where I was called a 'spoiled millenial' for asking for a full, up-to-date and professionally written inventory as well as photo evidence of the damages in the flat.

At move out I had to continue to chase up my check-out inventory report and repeatedly phone to ensure my deposit was sent. Initially they attempted to charge me to clean to flat despite the horrendous condition I received it in but after a slightly heated phone call, this charge was removed. I received my deposit back minus a considerable charge for the inventory.

I would also like to point out that the agency has no membership of NAEA, ARLA, NFOPP, Guild of Property Professionals or any other serious governing body to make complaining about their lack of professionalism extremely difficult.

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• Experience: Would you recommend ? : No

Very unprofessional agents. Everything has to go through excessive arguments. They don't do any work required, they don't respect privacy when you give the notice that you're moving out, forcing you to accept visits whenever they want, including Saturday mornings. They will try to charge you abusive amounts from your deposits, even when they don't have the right to do so. I'm relieved I'll never ever have to deal with this agency again. The worst ever.

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• Experience: Would you recommend ? : No

I received a call from Alan two days after giving Latymers the instructions saying that he got me the full asking price from a cash buyer who deposited £10,000 in their clients account. The exchange took place after weeks and whole deal was completed on the sixth week. Very good team work. I highly recommend them and will definately use them again.

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• Experience: Would you recommend ? : No

Excellent service from a very professional team. Thank you Carmel and Alan for making the two years I lived in Windsor Way very comfortable and enjoyable. I would definitely recommend the whole team at Latymers.

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• Rent PCM : £undefined
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• Experience: Would you recommend ? : No