We all know letting agents are a pretty awful breed, but never in my life did I expect to encounter such lying, unprofessional money-hungry jerks.
We rented a property from the agents in 2012 and they as the letting agents they are responsible for anything that goes wrong with the flat.
Since we moved in, we\'ve had countless problems including radiators that won\'t turn off, showers that remain clogged, toilets that don\'t flush, a broken washing machine, a broken bed and countless other pieces of broken furniture. The problem isn\'t with these issues themselves, its with the fact that the letting agents actually ignore your e-mails for weeks on end. We even went into their office to speak to them face to face and the agent who had originally let us the flat walked right by us as if he had never seen us before.
The flat out lie about what they are trying to get fixed leaving us without word for 38 days until we finally threatened them with legal action. On top of all of this one of the agents opened our apartment door unannounced a few weeks back. He came in and yelled at one of my flatmates treating her with complete disrespect. We highly recommend that tenants stay as far away as possible from Michael Charles Letting.