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Exeter, EX4
4.8/5, 453 Reviews
97% Recommended
96% sales valuation accuracy
100% letting valuation accuracy
99% sales fee satisfaction
93% letting fee satisfaction
Exeter North Street
One of the first Bradleys Offices to open in 1992, the Exeter branch boasts one of the most knowledgeable and longstanding staff teams within the city. Managers Robin and Cathy have worked for Bradleys since the company opened its doors and have nearly 60 years combined experience in Estate Ag
ency. Customers of Bradleys in Exeter, now have the benefit of two offices. The main office located in North Street is in the very heart of the city centre and the second in St Thomas. Both enjoy prominent positions and impressive window displays. Able to offer the Complete Property Service to all sectors of the market, Bradleys Exeter has always covered a wide range of City, Rural, Waterside and New Homes.
"The manager presented the..."
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5 Star Review
By : 'Helen'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : EX1
People found this helpful2
The manager presented the house to its maximum strengths.The staff then got plenty of people in for viewings, for which they did all the showing around, usually giving us plenty of notice first, and generating enough interest for some second viewings. When we had an offer they negotiated with the others in the chain to ensure it was possible, financially, to go ahead. We moved house just four and a half months after putting our old house on the market.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 99% | £24,000 | £2,910,000 |
| Lettings | 100% | 93% | £650 | £925 |
Areas covered
- EX1
- EX11
- EX2
- EX3
- EX4
- EX5
- EX6
- Exeter
Address
Bradleys Estate Agents
47 North Street, Exeter, Devon
EX4 3QR
01392 493300
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Bradleys team in Exeter were ...
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5 Star Review
Robin
Cathy
By : 'Anne'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX2
People found this helpful1
Bradleys team in Exeter were brilliant from the start to the finish of the sale of our Aunties house. They gave feedback on viewings and obtained a very good price after numerous viewings and offers. They also kept us updated with the sales progression and we were impressed with the timing and... Read Full Review
Comments (0)
Bradleys team in Exeter were brilliant from the start to the finish of the sale of our Aunties house.
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Anne Fidler said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 5th Jan 2025
Bradleys team in Exeter were brilliant from the start to the finish of the sale of our Aunties house.
They gave feedback on viewings and obtained a very good price after numerous viewings and offers. They also kept us updated with the sales progression and we were impressed with the timing and how stress free the process was made for us.
I would have no problem in recommending Bradleys to anyone and they are certainly the agent we would use if the need arises again.
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Cathy, Piers and Robin were ...
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5 Star Review
Cathy
Piers
By : 'Laurent'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : EX1
People found this helpful0
Cathy, Piers and Robin were delightful to work with, answered our enquiries in a timely fashion. Would certainly recommend if your selling or buying. Can't beat local knowledge, add professionalism and care for the client makes a winning... Read Full Review
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Laurent said about Bradleys Estate Agents
Services : Sales( As a Buyer )Date: 22nd Dec 2021
Cathy, Piers and Robin were delightful to work with, answered our enquiries in a timely fashion. Would certainly recommend if your selling or buying. Can't beat local knowledge, add professionalism and care for the client makes a winning formula.
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Extremely helpful, and very ...
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5 Star Review
Cathy
By : 'Graham'
Services : Sales( As a Buyer )
Sold price : £575000
Would you recommend ? : Yes
Postcode : EX2
People found this helpful0
Extremely helpful, and very professional. Cathy Nickels at Bradleys did a fantastic job and made sure that the whole process concluded successfully. We live in difficult times, but Cathy put the hours in to ensure that everyone was working together to complete the transaction. All the staff at the ... Read Full Review
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Graham Y said about Bradleys Estate Agents
Services : Sales( As a Buyer )Date: 25th Jan 2021
Extremely helpful, and very professional. Cathy Nickels at Bradleys did a fantastic job and made sure that the whole process concluded successfully. We live in difficult times, but Cathy put the hours in to ensure that everyone was working together to complete the transaction. All the staff at the Exeter North Street branch did a brilliant job and I would highly recommend this estate agent.
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Absolute ...
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1 Star Review
Robin
By : 'Tolulope'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : No
Postcode : EX2
People found this helpful2
I have been privately renting accommodation for the majority of my adult life and Bradleys are by far the worst estate agent I have ever had the displeasure of renting from. Dealing with the referencing company Bradleys use, Van Mildert, was a nightmare. They would ring me asking for... Read Full Review
Comments (0)I have been privately renting accommodation for the majority of my adult life and Bradleys are by far the worst estate agent I have ever had the displeasure of renting from.
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Tolulope Olabisi said about Bradleys Estate Agents
Services : Letting( As a Tenant )Date: 30th Jul 2020
I have been privately renting accommodation for the majority of my adult life and Bradleys are by far the worst estate agent I have ever had the displeasure of renting from.
Dealing with the referencing company Bradleys use, Van Mildert, was a nightmare. They would ring me asking for documentation that I had already sent because they hadn't bothered to check the notes. When that was finally sorted Bradleys kept changing the move in date. They knew I was relocating from Scotland and, because of the distance, this made it even more stressful.
When I collected the keys from Bradleys Exeter city centre office I had a question about the contract and the branch manager, Robin Middleton, simply said, “oh I don't deal with lettings.” He made absolutely no effort to find out the answer.
I was not given all of the correct keys to the property. The inventory said there was a garage side door key and a key to the back gate. The garage side door key did not fit the lock and the door had been left unlocked, and the padlock to the back gate was not actually locking it and had completely rusted so that the key could not be used. These keys had clearly not been checked and it meant that when I first moved in I was unable to secure the garage, and I had to contact them in order to get it rectified. There was no apology for this.
The incoming inventory completed by Tom Roberts was very wrong. I have mentioned about the keys not being checked, but there were also a lot of maintenance issues which were not noted down and he couldn't even be bothered to change the name on it, he had left it in the name of the previous tenant. The inventory had to be re-written and again there was no apology for this.
I was not told I was living on a permit owners street (and it wasn't obvious because there was only one small sign at the end of the street), and this resulted in a fine being issued. When a complaint was made the response from Alison Wright, group personnel manager, was that it was “outside the remit of our staff” because of the garage. I had told them when the property was viewed that there would be two cars and they still said nothing. Furthermore, when I gave notice and they were showing potential renters around, for the viewings I was present for, every single one of them were told about the residents parking. Therefore, I believe either Alison was lying when she said the staff didn't have to mention it, or I was treated differently for some reason. I'm not sure which is worse. Also, with reference to all of the maintenance issues with the property Alison said “all property, whether privately owned or rented, will have maintenance issues on an ongoing basis.” Now I can appreciate this, however, I do not expect to move into a rented property and the next day have to report a load of maintenance issues that have not even been recorded on the inventory, and I especially expect to be given all of the right keys at the very least. Alison's letter was a very obnoxious response to a legitimate complaint where mistakes had been made by the business.
The tenancy ended during lockdown and I had to contact Bradleys 3 times before I got an answer about what to do with the keys as the office was shut. I understand that this was a difficult time for everyone, but I think the only reason I heard from them then is because I said I was going to post the keys back through the letterbox which could have potentially left the property vulnerable. I said this is what I would do because I didn't want them to keep charging me rent when I had moved out. To be fair, when they did eventually contact me the employee I spoke to was really nice and did apologise. That is the only apology I have ever received when mistakes have been made. Otherwise it has been an “I'm sorry you feel that way” kind of response when at times they have clearly been in the wrong.
I moved out on 1st April 2020 and the property was not inspected until 29th, I assume this was to do with Covid 19. However, I then received an email from Jayne Cardew, group rentals manager, wanting to take an extortionate amount of money from my deposit. I replied with a lengthy email, including pictures, but I never got a response. The next thing I knew it was sent to the Tenancy Deposit Scheme (TDS) without even trying to resolve it. When I questioned this Jayne said they didn't think it could be resolved without taking it to the TDS but, in my opinion, someone could have at least replied to my email to let me know this was happening.
When I got the email from the TDS about the dispute there were things Bradleys were claiming for that they had never even mentioned to me. They wanted money for gardening giving no consideration to the fact that obviously the grass and weeds would have grown because it took them so long to do the inspection. In the outgoing inventory they added that there was a lawnmower at the property and tried to charge me. I made it very clear on the incoming inventory that there was no lawnmower but they conveniently decided not to use this in the evidence, luckily I had asked for a copy so I had proof. They also said I must have been happy with the condition of the property on move in because I had not returned the inventory. This was an outright lie.
In the end the TDS decided Bradleys got no money for cleaning, gardening or the lawnmower, and significantly less for redecoration. I believe the TDS exists because of estate agents like Bradleys. However, the only reason I had proof of their deception was because I had asked for a copy of both inventories and I took my own pictures on move in and move out as evidence of the condition of the property. If you do rent from Bradleys, for example if you have no other choice, then please check the inventory thoroughly and ask for a copy of it, as this is the only way you will get one. Also please take your own pictures so if they try and pull the same crap with you, you will have proof to dispute it like I did.
Bradleys use an online reporting system for any maintenance issues. When the boiler broke down I realised that, to my knowledge, there is no out of hours way to report. The website suggests that you would need to get someone out and pay for it yourself. Whether or not you would get reimbursed for this I don't know.
Judging by the reviews and my experience I am of the opinion that Bradleys treat sellers and buyers a lot better than renters, I assume this is because they make more money out of it.
Personally, due to the way I was treated, I would never use Bradleys again. I found their incompetence and dishonesty is just not worth it.
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We were delighted by the ...
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5 Star Review
Robin
Cathy
By : 'Christine'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX4
People found this helpful1
We were delighted by the professionalism, courtesy and efficiency of this excellent team who got us through a difficult sale/purchase situation and we are now happy in our wonderful new home. Well done,... Read Full Review
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Christine Fraser said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 1st Apr 2020
We were delighted by the professionalism, courtesy and efficiency of this excellent team who got us through a difficult sale/purchase situation and we are now happy in our wonderful new home. Well done, guys!
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Absolutely brilliant ...
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5 Star Review
Cathy
Joe
By : 'Lisa'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : EX4
People found this helpful1
Absolutely brilliant service Agent Cathy Nickels went far above and beyond to help with our purchase. Her compassion, empathy, and resourcefulness definitely helped us through a difficult time. Extremely personalised service, couldn't recommend highly... Read Full Review
Comments (0)Absolutely brilliant service
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Lisa Grundy said about Bradleys Estate Agents
Services : Sales( As a Buyer )Date: 6th Mar 2020
Absolutely brilliant service
Agent Cathy Nickels went far above and beyond to help with our purchase. Her compassion, empathy, and resourcefulness definitely helped us through a difficult time.
Extremely personalised service, couldn't recommend highly enough
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Customer care course ...
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1 Star Review
By : 'Carla'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : EX4
People found this helpful0
Customer care course wouldn't go a miss for one member of staff in the north street e eter branch. Never before have I been spoken to like a second rate citizen. Although the other members of staff were clearly uncomfortable with her behaviour no one spoke up. Rude. Dismissive. Will never... Read Full Review
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Carla Sutton said about Bradleys Estate Agents
Services : Letting( As a Prospective Landlord/Tenant )Date: 21st Feb 2020
Customer care course wouldn't go a miss for one member of staff in the north street e eter branch. Never before have I been spoken to like a second rate citizen. Although the other members of staff were clearly uncomfortable with her behaviour no one spoke up. Rude. Dismissive. Will never recommend this company and certainly not this branch. Shame on you!
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A December ...
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5 Star Review
Cathy
Robin
By : 'Sandra'
Services : Sales( As a Buyer )
Sold price : £365000
Would you recommend ? : Yes
Postcode : EX5
People found this helpful1
We moved into our property in December and so a particularly stressful time of year to move, however Bradley’s made our move as smooth as possible and were always there to talk to if we had any concerns. We would highly recommend... Read Full Review
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Sandra Pollard said about Bradleys Estate Agents
Services : Sales( As a Buyer )Date: 13th Jan 2020
We moved into our property in December and so a particularly stressful time of year to move, however Bradley’s made our move as smooth as possible and were always there to talk to if we had any concerns. We would highly recommend them.
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First class ...
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5 Star Review
Cathy
By : 'Leigh'
Services : Sales( As a Buyer )
Sold price : £235000
Would you recommend ? : Yes
Postcode : EX2
People found this helpful1
I have found all staff at Bradleys to be friendly, helpful, knowledgeable and professional. We have received a first class service from start to finish. This is the 4th time I have used Bradleys for buying/selling a property and I would highly recommend them to anyone considering an estate agent.... Read Full Review
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Leigh Holly said about Bradleys Estate Agents
Services : Sales( As a Buyer )Date: 10th Jan 2020
I have found all staff at Bradleys to be friendly, helpful, knowledgeable and professional. We have received a first class service from start to finish. This is the 4th time I have used Bradleys for buying/selling a property and I would highly recommend them to anyone considering an estate agent. Thanks for making the whole process that much less stressful!
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Very glad we chose Bradleys, ...
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5 Star Review
Cathy
Neal
By : 'Luke'
Services : Sales( As a Vendor )
Sold price : £241500
Would you recommend ? : Yes
Postcode : EX1
People found this helpful1
Very glad we chose Bradleys, a great, friendly team who helped every step of the way. Robin did the valuation having really done his homework on sold properties in the area. We took the "open house" approach, and less than 2 weeks after the open house event we accepted an offer on... Read Full Review
Comments (0)Very glad we chose Bradleys, a great, friendly team who helped every step of the way.
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Luke said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 18th Dec 2019
Very glad we chose Bradleys, a great, friendly team who helped every step of the way.
Robin did the valuation having really done his homework on sold properties in the area. We took the "open house" approach, and less than 2 weeks after the open house event we accepted an offer on the property - fantastic!
Neal was our mortgage and insurance advisor, who really helped us get the best deals as well as look after the applications and minimise the paperwork to us.
Finally, Cathy helped every step of the way from the sale agreement process until the final completion. She really made the whole process go as smoothly and quickly as possible, and helped us understand what was going on and how we could keep momentum going by being one step ahead of what the solicitors would be asking for etc. Most of all Cathy took away a lot of the stress, and nothing was too much trouble with daily phone calls on the oustanding issues in the final couple of weeks which really helped keep us positive - thank you!
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Great Service from Start to ...
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5 Star Review
Robin
Cathy
By : 'Richard'
Services : Sales( As a Vendor )
Sold price : £137000
Would you recommend ? : Yes
Postcode : EX2
People found this helpful1
We used the Exeter branch to sell our small flat. We did consider one of the online agencies, but are glad to have used this established firm. The service was excellent throughout and we are pleased with the price we got - we think probably better than an online... Read Full Review
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Richard Moss said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 10th Dec 2019
We used the Exeter branch to sell our small flat. We did consider one of the online agencies, but are glad to have used this established firm. The service was excellent throughout and we are pleased with the price we got - we think probably better than an online agency.
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Fantastic service - thank ...
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5 Star Review
Cathy
Neal
By : 'Miss'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : EX2
People found this helpful2
Having met Cathy at a previous viewing. She was able to listen to my requirements and follow up by sending suitable suggestions. We quickly followed up with one of her suggestions - viewed and offered. She was able to suggest a mortgage broker (Neal Carr and Emily) - both were also very helpful and ... Read Full Review
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Miss S S said about Bradleys Estate Agents
Services : Sales( As a Buyer )Date: 4th Dec 2019
Having met Cathy at a previous viewing. She was able to listen to my requirements and follow up by sending suitable suggestions. We quickly followed up with one of her suggestions - viewed and offered. She was able to suggest a mortgage broker (Neal Carr and Emily) - both were also very helpful and efficient. Nice to keep things in house. The experience was fantastic and I felt kept in the loop throughout. I will be using Bradleys again in the future! Thank you for everything!
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Outstanding ...
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5 Star Review
Joe
By : 'Mr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX1
People found this helpful0
I just wanted to express our gratitude to Bradleys for all of their hard work selling our property, which had been on with another local agent for 6 months and they sold it within a... Read Full Review
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Mr Woodrow said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 4th Dec 2019
I just wanted to express our gratitude to Bradleys for all of their hard work selling our property, which had been on with another local agent for 6 months and they sold it within a week!
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Neal Carr was my financial ...
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5 Star Review
Neal
By : 'Michelle'
Services : Mortgages
Would you recommend ? : Yes
Postcode : EX1
People found this helpful0
Neal Carr was my financial advisor. He was great from start to finish. He put in lots of time to advise me on the purchase of shared ownership properties and considered my individual needs. Neal worked hard to get me a mortgage and he was very reliable. Would definitely... Read Full Review
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Michelle Kennard said about Bradleys Estate Agents
Services : Mortgages( )Date: 1st Dec 2019
Neal Carr was my financial advisor. He was great from start to finish. He put in lots of time to advise me on the purchase of shared ownership properties and considered my individual needs. Neal worked hard to get me a mortgage and he was very reliable. Would definitely recommend!
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Would highly ...
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5 Star Review
Cathy
By : 'Sarah'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX2
People found this helpful2
Would highly recommend Bradley's Estate Agents Exeter were extremely professional from the beginning to the end of the sale process. Many thanks to Cathy for her wise advice and support. We are so pleased we chose... Read Full Review
Comments (0)Would highly recommend
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Sarah Coggin said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 27th Nov 2019
Would highly recommend
Bradley's Estate Agents Exeter were extremely professional from the beginning to the end of the sale process. Many thanks to Cathy for her wise advice and support. We are so pleased we chose Bradley's.
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Fantastic Customer ...
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5 Star Review
Robin
By : 'Dave'
Services : Sales( As a Vendor )
Sold price : £275000
Would you recommend ? : Yes
Postcode : EX20
People found this helpful0
I have known Robin from way back when we purchased our first home from him way 'nineties. So when I called for a valuation on my mother bungalow all these years later! I was so pleased that Robin was still working for Bradleys. As he is very experienced and personable... Ultimately, Robin and ... Read Full Review
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Dave Howell said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 21st Nov 2019
I have known Robin from way back when we purchased our first home from him way 'nineties. So when I called for a valuation on my mother bungalow all these years later! I was so pleased that Robin was still working for Bradleys. As he is very experienced and personable... Ultimately, Robin and his team looked after us incredibly well throughout the sales process...
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I marketed my property with ...
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5 Star Review
Joe
By : 'Sam'
Services : Sales( As a Vendor )
Sold price : £220000
Would you recommend ? : Yes
Postcode : EX14
People found this helpful0
I marketed my property with Bradley's. All of the staff were excellent, especially Joe! He put his all into getting me the best offer out there! He was very helpful, approachable and worked to a high standard, taking care with all the small details. I went to see Dave Lewis for advice on a... Read Full Review
Comments (0)I marketed my property with Bradley's. All of the staff were excellent, especially Joe! He put his all into getting me the best offer out there! He was very helpful, approachable and worked to a high standard, taking care with all the small details.
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Sam L said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 19th Nov 2019
I marketed my property with Bradley's. All of the staff were excellent, especially Joe! He put his all into getting me the best offer out there! He was very helpful, approachable and worked to a high standard, taking care with all the small details.
I went to see Dave Lewis for advice on a mortgage for a bigger project. He worked with me to explain the best routes to take. He was excellent throughout.
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Smooth purchase Thank you ...
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Robin
By : 'Jenny'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : EX8
People found this helpful0
Smooth purchase Thank you very much for all your assistance in the purchase. Very happy with the service from... Read Full Review
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Jenny Naish said about Bradleys Estate Agents
Services : Sales( As a Buyer )Date: 18th Oct 2019
Smooth purchase Thank you very much for all your assistance in the purchase. Very happy with the service from Bradleys.
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Great service particularly ...
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5 Star Review
Cathy
By : 'TM'
Services : Sales( As a Buyer )
Sold price : £525000
Would you recommend ? : Yes
Postcode : EX4
People found this helpful2
Great service particularly with the legal chasing, Cathy kept us informed and manages to prod the solicitors in teh chain to make sure things... Read Full Review
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TM Wadsworth said about Bradleys Estate Agents
Services : Sales( As a Buyer )Date: 10th Oct 2019
Great service particularly with the legal chasing, Cathy kept us informed and manages to prod the solicitors in teh chain to make sure things happened.
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Professional, efficient and ...
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5 Star Review
Robin
Cathy
By : 'Brenda'
Services : Sales( As a Vendor )
Sold price : £345000
Would you recommend ? : Yes
Postcode : EX4
People found this helpful3
Professional, efficient and helpful. Kept me informed and made every effort to find out key information when asked to do... Read Full Review
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Brenda Hall said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 10th Oct 2019
Professional, efficient and helpful. Kept me informed and made every effort to find out key information when asked to do so.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. Bradleys is a Member of The Property Ombudsman\'s Scheme and aims to provide the highest standards of service to all our Customers. To ensure that your interests are safeguarded, an Internal Complaints Procedure has been implemented. This provides for the matter to be dealt with internally by the Office Manager or the Department Head. In the event that we are not able to deal with the matter to our mutual satisfaction after following our Internal Complaints Procedure you may refer your complaint in writing to the Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
Last updated at 10/27/2016, 7:47:59 AM by allAgents
