The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.9/5, 161 Reviews
98% Recommended
100% sales valuation accuracy
98% letting valuation accuracy
79% sales fee satisfaction
79% letting fee satisfaction

Dan
By : 'Kevin'
Services : Letting(Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : M50
WARNING This agent made me homeless!!! I was made homeless by this incompetent estate agent. If you value knowing you have a home to go to I would stay away from Cherry Picked Properties. I was a prospective tenant, viewed an apartment, made an offer, offer was accepted, paid a holding deposit. On the morning of the tenancy start date I called to arrange a time to collect keys. I was told I would get a call back, this did not happen. On the day after my tenancy should have started I called again to chase them up about collecting keys. I was then informed that they had decided to rent the property to another party!!! Apparently I had not completed the references in time. I had however completed everything, Kas the estate agent, had requested me to do. Although Daniel the Director apologised for the poor service, and inadequate communication (no one called, emailed, or texted me, to update me to the status of the situation) I was left without a home. I do not believe the chaps, Dan, Ian, and Kas are doing anything unethical or malicious. They are just not well equipped to handle the basic functions of running an estate agents. Their communication, systems and processes fall woefully short. I will never use this estate agent as a tenant or landlord. If you are looking for a property as a tenant I would look elsewhere. Imagine how you would feel finding out the day after you were meant to move in that your new home has been rented to someone else and they are sorry for forgetting to inform you. If you are a landlord looking to rent a property you may find that lots of your prospective tenants do not complete on the property. This is not the fault of the tenants (as Cherry Picked Properties will have you believe), it is the fault of poor systems, processes and ultimately the inadequate level of communication that occurs between the team at cherry picked, the prospective tenants, and their landlords. I would recommend choosing another provider and you will see a big increase in the number of prospective tenants that end up completing on a tenancy.
By : Dan Sawyer
3 Jun 2021Dear Kevin, Thanks for your time earlier today. I am sorry that we were not able resolve your complaint in full. We check in between 30-80 tenants per week and whilst our service levels fell below your expectations, thankfully the vast majority of our tenants have a great experience. That being said, the fact that you're personally not happy does matter to me. It is with that in mind that I'll be reviewing our procedures to see how we can improve our communication in these instances. As discussed during our phone call, I accept that communication should have been better from our side on certain aspects and there are lessons we can learn from as a company. That being said, for a balanced viewpoint on what happened, I feel that it's important that I am able to point out the following. 1. You were advised that the landlord had instructed us to re-advertise the apartment well over a week prior to the move in date. 2. The full referencing information was only supplied on the actual morning for when you were hoping to move in. Kas had asked you to sign into the Goodlord referencing program. Upon doing this, Goodlord sends out a request for applicants to fill out their full referencing details. I accept that Kas could have explained this further however generally the prompts that Goodlord provide are sufficient for our applicants for them to submit the information. 3. No agency can turn around referencing within one morning so I believe this expectation is unfair. 4. We did what we could to save the move in and for it to go ahead as normal however the landlord's decision was final. You should have been notified immediately when the landlord decided to proceed with another offer and for this I'm sorry. My colleagues had thought you were no longer interested in the property due to the inaction for 2 weeks though clearly a follow up call and email should have been made to advise you of the landlord's decision. I wish you all the very very in the future and I hope you find somewhere else quickly. Best Regards, Dan
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 79% | £122,500 | £680,000 |
| Lettings | 98% | 79% | £425 | £2,500 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 58 | 0 | 67 | 5 | 11 | 0 | 3 | 0 | 14 | 1 |
Cherry Picked Properties
321 Wilmslow Road, Cheadle, Cheshire
SK8 3PW
0161 537 3715

By : 'Emma'
Branch : Stockport, 321 Wilmslow Road
Services : 17
Would you recommend ? : Yes
Postcode : M23
Great communication from Emma throughout dealing with cherry picked ... Read Full Review
By : 'Emma'
Branch : Stockport, 321 Wilmslow Road
Services : 17
Would you recommend ? : Yes
Postcode : M23
Great communication from Emma throughout dealing with cherry picked ... Read Full Review
By : 'Dave'
Branch : Stockport, 321 Wilmslow Road
Services : 1
Sold price : £1000
Would you recommend ? : Yes
Postcode : WA13
Emma was fantastic. Very professional, very knowledgeable and always happy to help. Would definitely ... Read Full Review
By : 'Lisa'
Branch : Stockport, 321 Wilmslow Road
Services : 2
Would you recommend ? : Yes
Postcode : M23
I have just moved into a property and my agent was extremely helpful and accommodating. Thank you the fantastic customer ... Read Full Review
By : 'Nadia'
Branch : Stockport, 321 Wilmslow Road
Services : 17
Would you recommend ? : Yes
Postcode : M19
Dan sawyer and Maryam Raja, are incredibly nice, friendly, and easy to work with. They make you feel welcome and valued from the very beginning. Highly ... Read Full Review
By : 'Lewis'
Branch : Stockport, 321 Wilmslow Road
Services : 18
Would you recommend ? : No
Postcode : SK8
Dan Sawyer is a fraudster and has not been complying with AML and pays landlords illegally. ... Read Full Review
Fraudster who takes illegal commissions

By : 'Ellis'
Branch : Stockport, 321 Wilmslow Road
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : M50
Emma Lakin has been fantastic us. Within a week of her picking up our property, she fixed three significant outstanding issues that had not been resolved. She was always available on the phone and would keep us updated on deliverycontractor visits. Her efficiency and communication have made a huge ... Read Full Review

By : 'Confidence'
Branch : Stockport, 321 Wilmslow Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Emma Lakin helped me with the problems that I was experiencing providing a quick response and responding to any follow up questions or issues that I was having. Very responsive, with effective problem solving skills and ... Read Full Review
By : 'David'
Branch : Stockport, 321 Wilmslow Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Emma has been great in tending to our maintenance issues! Very quick and ... Read Full Review

By : 'Ben'
Branch : Stockport, 321 Wilmslow Road
Services : Letting (As a Owner)
Sold price : £1300
Would you recommend ? : Yes
Postcode : M41
Friendly and helpful service. Have served me well in the last few ... Read Full Review

By : 'Jim'
Branch : Stockport, 321 Wilmslow Road
Services : Letting (Property Management)
Sold price : £1100
Would you recommend ? : Yes
Postcode : SK8
She is a helpful and thoughtful agent. She offered many good advice to me on property ... Read Full Review

By : 'S'
Branch : Stockport, 321 Wilmslow Road
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : SK8
Excellence in Property Management: Rebecca Scott of Cherry Picked Properties We, as a law firm, are pleased to provide this review in recognition of the longstanding, consistently positive professional relationship we have with Rebecca Scott, Head of Property Management at Cherry Picked ... Read Full Review
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By : 'David'
Branch : Stockport, 321 Wilmslow Road
Services : Letting (As a Owner)
Sold price : £1275
Would you recommend ? : Yes
Postcode : M41
Cherry Picked has always provided an excellent professional service. Nothing is too much and they always respond and action any requests extremely ... Read Full Review

By : 'Lee'
Branch : Stockport, 321 Wilmslow Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : M41
Cherry Picked Properties have manged one of my properties around 18 months and have provided an excellent service so far . Rebecca Scott has been my main point of contact - promtly resolving any issues with the property. My emails are always answered within minutes I contact her during working ... Read Full Review

By : 'St.Clement'
Branch : Stockport, 321 Wilmslow Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : M41
I have had the privilege of working with Cherry picked and especially Rebecca Scott several years, the company and Rebecca have always been 100% effective and nothing is to much trouble them to ... Read Full Review

By : 'Eoghan'
Branch : Stockport, 321 Wilmslow Road
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : M30
Always very attentive and responsive to queries and very quick at dealing with any ... Read Full Review

By : 'Brian'
Branch : Stockport, 321 Wilmslow Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : M15
Always quick response and great service from Rebecca Scott anytime I have had dealings with her. Promo and ... Read Full Review

By : 'Sean'
Branch : Stockport, 321 Wilmslow Road
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : SK9
Looking after my property in Wilmslow 15 years approx. Most efficient Letting Agents,,proactive and friendly service. Always provides and manages suitable tenants with never any financial issues. Would highly ... Read Full Review
Haven't had increase recently

By : 'Myra'
Branch : Stockport, 321 Wilmslow Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : M4
Rebecca is excellent at her job and always immediately helpful and efficient. She goes over and above in what she does and I cannot recommend her highly enough. She is a great communicator and has a lovely friendly professional manner which really inspires confidence. I cannot rate her highly ... Read Full Review


By : 'Yan'
Branch : Stockport, 321 Wilmslow Road
Services : Letting (As a Owner)
Sold price : £1000
Would you recommend ? : Yes
Postcode : M1
I had been using cherrypicked properties many as my letting agent, I would say no void periods, I got rental payments every month on time. Rebecca and her team are very professional and I would like to recommend her and her team anyone who has property to or say want to buy a ... Read Full Review
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We take complaints very seriously. This is why you can email the Managing Director directly with any issues or feedback.
Last updated at 7/31/2025, 12:18:22 PM by allAgents