I am sorry that you are disappointed with the outcome for you and your family. At the time you offered to buy the flat you did say that you wanted to make enquiries as to what potential changes you would be allowed to do, but it was not subject to you buying the flat. At your request, I took your builder and architect to the flat and was advised there that unless you could make the changes you wanted , you would not purchase the flat. This was very different from what you had advised when you submitted your offer two weeks earlier, and I telephoned you to discuss this. You followed up that same morning with an email to say ‘’ It will certainly not be helpful if they are not cooperative’’ referring to the surveyors for the building and their option as to the specific changes you wished to make. Upon reading this, I felt concerned vis a vis your stance on whether you would buy the flat. Later that afternoon, I received a call from a potential purchaser who wished to view the flat. We had not shown the flat to another buyer since your offer had been agreed, as I had no reason to believe, up until this point, that your intentions could be in doubt. The buyer came up with a higher offer, which by law I had to put up to the sellers and they agreed to accept the offer. I advised the sellers that the fairest way to deal with this situation was to advise you of the higher offer and to give you the chance to increase your offer, and I explained my reasons for showing the flat to another party, as outlined above. You asked me what you would need to offer in order not to lose the flat to someone else and I advised you on this. Your response was “ Thank you for being so frank and giving us the chance, most grateful…. I am going to try my best rest assured “.At no point did I lie to you or treat you in an underhand way. You were given every opportunity to increase your offer- and chose NOT to do so. Our job as Agents is to secure not only the best price we can for our clients, but to ensure that the deal goes through. With the benefit of 20 years’ experience of working as a very successful agent, I had my doubts as I have explained above and acted in the best interest of my clients. I was honest, professional and straight with you throughout the process. I am sorry that you chose not to pursue this opportunity.