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Smith Melzack Ltd
4.9/5, 42 Reviews
98% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
97% sales fee satisfaction
97% letting fee satisfaction
Smith Melzack Limited has operated as an independent estate agency in Wembley Park since January 2018 having replaced Smith Melzack Wembley who had successfully been trading for the past four decades in the same premises.
Experienced within the property industry, our team are committed to giving a high level of
professionalism and friendly customer service at all times.
We aim to provide a service that exceeds your expectations and takes all the stress of moving away from you.
With the Director of the business working on the front line, along with the Sales and Lettings Manager, whether you are looking to buy, sell, rent or let a property, Smith Melzack Limited is a name that you can not only trust, but also rely on.
"By far the worst estate..."
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1 Star Review
By : 'MD'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : HA9
8 Dec 2020
People found this helpful38
By far this is the worst experience I've had with any estate agent to date. On the front of it they all seemed very professional but from my recent experience as a buyer they were far from professional. Even before a viewing the estate agent tried to put me off from viewing a property by telling me the house required a lot of work, but after viewing I found no major issues. I put an higher offer and their excuse was that the seller went with a lower offer as they knew someone at first. As this didn't make much sense I went to see the homeowner as I really wanted the house and was willing to put a higher offer. I then found out the seller had no knowledge of my higher offer I put in and there was no “friends son” (agents later claimed it was down to miscommunication). It seems like the agents had already sold the house beforehand at a lower price to someone they liked/already knew and wasted my time and lied. It's sad that an agent would rip off their own customer (the homeowners were an elderly couple which makes it so much worse and they were selling to get a retirement home). At least now the homeowner knew about my offer so hopefully they received a good price for it from who ever they sold it to. The agent eventually informed me that the vendor ended up going with a full cash-buyer (that excuse doesn't really work well with me as I was also a cash-buyer). I would have just appreciated the Truth. The agent gave me a run around for over 3 weeks pretending everything was fine in that my offer was being considered. One thing that I can't fault is that they did definitely keep me updated throughout although I've now come to realise the updates were far from the truth. It felt like the estate agent had a buyer in mind from the start and they were going to let them purchase the property even though there were much higher offers being put forward. I felt sad for the seller as they had no knowledge as to what the estate agents were upto. I thought I would share my experience just in case there's a seller planning to use smiths Melzark as a agent to sell their property. It feels like this estate agency clearly doesn't have the clients best interest at heart rather they just look after their own. I've never experienced such unprofessionalism by any estate agency I've dealt with in the past. I would definitely not recommend selling or buying from this vendor
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By : Tricia Cadogan
9 Dec 2020Dear 'MD' In response to your review I have to say that I am extremely disappointed and feel that your review is inaccurate and has been written more so because you lost out on the property that you wanted to purchase rather than a true reflection of the events that took place. As I recall you viewed the property and put forward an offer at the same time as another buyer, both offers being of the same amount. However the other buyer was in a slightly better purchasing position. As an agent in a position where two buyers want to purchase the same property, in the interest of fairness we went back to both interested parties and others who had previously offered and asked for the best and final offers. After receiving best and final offers, both you and another buyer had both offered the same figure. The other buyer, a cash buyer, and you a buyer part cash and part mortgage (in fact we recommended a broker for you), aligned with the instructions of our client it was decided to go with the buyer that did not require a mortgage and hence a quicker sale. Our role and duty is to protect the interests of our clients ever more so when they are vulnerable, however you saw fit to turn up at the seller's property unannounced demanding a response to your offer leaving the elderly sellers confused and distressed. We have never at any time or during this process "ripped off our customer" nor have we "wasted your time and lied". At no point was a friend of the seller's son mentioned so I am not too sure where you have that information from. We work for our vendor and at every stage have made sure that we protect their best interests. I wish you well in your future property search.
By : Najib Rahmani
25 Feb 2022VERY DISHONEST AGENTS. If you are a seller wanting to use these guys as agents – think very carefully. They don’t adhere to the code of practice for residential estate agents. I asked for proof of my offer being put forward to the vendor and they failed to provide anything. Will leave it to your imagination why this could be the case. Brad initially said I can even speak to the vendor if I wanted but backtracked immediately when I took him up on the offer. Timeline of events 22rd February 2022 - I put an offer of £650k for 36 Basing Hill, which was put on the market for £675k. 23th of February 2022 – Got a call from Brad, saying the offer has been rejected. Was told there is a cash offer of £675k which the vendor has accepted. I increased the offer to £685k and checked if the offer was put forward to the vendor. Was told that he put the offer to the vendor over the phone, but the vendor rejected it. Apparently, the vendor has a lot of money and didn’t need the additional £10k that I offered over the cash buyer. Over the phone offers to vendors are against the code of conduct for estate agencies. All offers must be put in writing and recorded. Evening of 23th February 2022 – upped my offer to £690k. Was told the next day that the offer had been accepted. Brad checked funds and mortgage in principal which he saw no issues with. Morning 24th February 2022 – Brad called me and tried to dissuade me to not go ahead with the offer – saying that the banks are likely to down value the house on valuation. Evening 24th of February 2022 - I instructed Brad to go ahead with the offer anyways 25th February 2022 – Brad called me saying the vendor is not happy. I took five hours to decide to go ahead with the offer of £690k between the morning and evening of 25th. I needed this time to i) consider Brad’s points on down-valuation, and ii) I have a full time job and had meetings most of the day
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 97% | £345,000 | £525,000 |
| Lettings | 100% | 97% | £800 | £2,900 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 20 | 0 | 12 | 0 | 4 | 0 | 2 | 0 | 3 | 1 |
Areas covered
- Alperton
- Edgware
- HA0
- HA1
- HA2
- HA3
- HA7
- HA8
- HA9
- Harrow
- Kenton
- Kingsbury
- Neasden
- NW10
- NW9
- Preston Road
- Stanmore
- Wembley
Address
Smith Melzack Ltd
Kingsbury House
468 Church Lane, London, Greater London
NW9 8UA
0208 908 4633
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 10:00 - 13:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Great service all ...
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5 Star Review
By : 'Alexandru'
Branch : Wembley, Kingsbury House
468 Church Lane
Services : Letting (As a Tenant)
Rent PCM : £1375
Would you recommend ? : Yes
Postcode : HA1
13 Jun 2022
People found this helpful0
We are more than pleased to see out tenancy deal sorted. We, as family owe Sue Levy many, many thanks giving us your time and energy, helping with everything in your power during this difficult process. You have been there for us and gave us a real chance when many others didn't. If there ... Read Full Review
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By : Sue Levy
13 Jun 2022Thank you for your wonderful review - wishing you, Escarlet and your family the best of luck with your...
Dealt with brad on a sale in ...
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5 Star Review
By : 'Ray'
Branch : Wembley, Kingsbury House
468 Church Lane
Services : Letting (As a Owner)
Rent PCM : £650000
Would you recommend ? : Yes
Postcode : HA9
1 Mar 2022
People found this helpful0
Dealt with brad on a sale in wembley, very pleasent to work with. Decided to go with smith as infound them the best of the rest in the local area. Brad kept me informed updated and reslly appreciated his guidance and advice. I ended up getting more than the listed price so was very happy!. Hoping ... Read Full Review
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Spoke with Tricia and Sue ...
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5 Star Review
By : 'Nebs'
Branch : Wembley, Kingsbury House
468 Church Lane
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : HA9
10 Jan 2022
People found this helpful0
Spoke with Tricia and Sue during the process of renting. Both were very kind, communicative, professional and patient, would recommend and would go to if ever needed to rent in the ... Read Full Review
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Positive experience - very ...
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5 Star Review
By : 'Sue'
Branch : Wembley, Kingsbury House
468 Church Lane
Services : Letting (As a Owner)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : HA9
21 Dec 2021
People found this helpful0
Positive experience - very efficient and prompt service in finding a new tenant. Very professional and a pleasure to deal ... Read Full Review
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I would highly recommend this ...
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5 Star Review
By : 'Agata'
Branch : Wembley, Kingsbury House
468 Church Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : HA9
13 Sept 2021
People found this helpful0
I would highly recommend this letting agent. I haven't come across another agent who would care some much about tenants. the house has been refurbished and new carpets refitted before we moved ... Read Full Review
Comments (1)Was this helpful?:
By : Sue Levy
20 Sept 2021Thank you Agata for your kind review. We hope you and Pawel enjoy your new...
Top Notch ...
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5 Star Review
By : 'Sylvana'
Branch : Wembley, Kingsbury House
468 Church Lane
Services : Sales (As a Vendor)
Sold price : £375000
Would you recommend ? : Yes
Postcode : HA9
8 Sept 2021
People found this helpful0
Quick to respond and meet our needs. Within a day on the market our place was sold. Customer service was flexible, calm and friendly at all times. I highly recommend Tricia and the team at Smith ... Read Full Review
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I have just completed the ...
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5 Star Review
By : 'Antony'
Branch : Wembley, Kingsbury House
468 Church Lane
Services : Land & New Homes (I bought a new property)
Sold price : £375000
Would you recommend ? : Yes
Postcode : HA9
26 Aug 2021
People found this helpful0
I have just completed the purchase of a property which was being sold through Smith Melzack. I was not their client. Tricia Cardogan was a model of helpfulness, promptness and courtesy throughout and greatly facilitated a smooth ... Read Full Review
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Great Estate Agency with ...
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5 Star Review
By : 'Vanya'
Branch : Wembley, Kingsbury House
468 Church Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : HA9
2 Aug 2021
People found this helpful1
Great Estate Agency with lovely properties and professional people. Great service, very professional. Definitely recommend! Also thank you for our agent Sue during our 6 and a half years tenancy in Basing Hill. We had a lovely stay in a great place! Thank you to all the Team at Smith ... Read Full Review
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By : Sue Levy
2 Aug 2021Thank you Vanya for your wonderful review. Wishing you and your family much happiness for the...
I being the landlord and ...
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5 Star Review
By : 'R'
Branch : Wembley, Kingsbury House
468 Church Lane
Services : Letting (As a Owner)
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : HA1
27 Jul 2021
People found this helpful0
I being the landlord and wanted to share to experience about SMITH Melzack. This is one of the best agent in the market, especially Tricia. She is brilliant in terms of service, presentation, get the right tenant. What I liked about Tricia is her excellent service, continuous update and feedback. ... Read Full Review
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We have been with Smith ...
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5 Star Review
By : 'Annis'
Branch : Wembley, Kingsbury House
468 Church Lane
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : HA9
13 May 2021
People found this helpful0
We have been with Smith Melzak Ltd for the last few years. They have dealt with our property in a professional ... Read Full Review
Comments (0)Was this helpful?:
Helpful and No ...
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5 Star Review
By : 'Mark'
Branch : Wembley, Kingsbury House
468 Church Lane
Services : Letting (As a Owner)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : HA9
13 May 2021
People found this helpful0
Smith Melzack provided a helpful and straightforward service. No problems, smooth transition and dealt with any handover issues fast and ... Read Full Review
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IDuring the course of the ...
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5 Star Review
By : 'Glenda'
Branch : Wembley, Kingsbury House
468 Church Lane
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : HA7
10 May 2021
People found this helpful0
IDuring the course of the current rental I have felt happy with all the advice given. Sue always does everything immediately and I feel she certainly has my interests at heart. I would happily recommend her to other ... Read Full Review
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By : Sue Levy
10 May 2021It has been a pleasure, thank you for your wonderful...
Bardi was my lettings contact ...
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5 Star Review
By : 'Thushara'
Branch : Wembley, Kingsbury House
468 Church Lane
Services : Letting (As a Owner)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : NW9
4 May 2021
People found this helpful0
Bardi was my lettings contact at Smith Melzack and managed to get me several appointments for prospective tenant viewing. He was very friendly, professional and courteous at all times sending out email viewing confirmations as well as call check to confirm the scheduled viewing date and time was ... Read Full Review
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Excellent service they are ...
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5 Star Review
By : 'Hamid'
Branch : Wembley, Kingsbury House
468 Church Lane
Services : Letting (As a Tenant)
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : NW9
22 Mar 2021
People found this helpful0
Excellent service they are professional and quick very helpful thank you Smith Melzack everyone who works there are nice highly recommended it’s been pleasure for me. Appreciate ... Read Full Review
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By : Sue Levy
22 Mar 2021Thank you Hamid for your very kind review, we wish you much happiness in your new...
Professionalism is an ...
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5 Star Review
By : 'Majorbond'
Branch : Wembley, Kingsbury House
468 Church Lane
Services : Letting (Property Management)
Rent PCM : £2600
Would you recommend ? : Yes
Postcode : HA9
20 Mar 2021
People found this helpful0
Professionalism is an important word which radiates through all that this firm of estate agents addresses. The word is also most appropriate for Sue Levy, the Property Manager, with whom I have regular dealings in her management of our property portfolio. I cannot recommend the services of this ... Read Full Review
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By : Sue Levy
22 Mar 2021Thank you very much for your fantastic...
A very professional team and ...
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5 Star Review
By : 'Roger'
Branch : Wembley, Kingsbury House
468 Church Lane
Services : Letting (As a Owner)
Rent PCM : £1825
Would you recommend ? : Yes
Postcode : HA9
23 Feb 2021
People found this helpful0
A very professional team and a pleasure to work. Both Tricia and Sue explained everything in a simple way and helped me overcome the legal ... Read Full Review
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They are very good . They are ...
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5 Star Review
By : 'Romeo'
Branch : Wembley, Kingsbury House
468 Church Lane
Services : Letting (As a Tenant)
Rent PCM : £1825
Would you recommend ? : Yes
Postcode : HA9
23 Feb 2021
People found this helpful0
They are very good . They are quick and helpfull.Smith Melzack are excellent . I recommend Smith Meltack Ltd for every one who are looking to rent a house ... Read Full Review
Comments (1)Was this helpful?:
By : Sue Levy
23 Feb 2021Thank you so much Romeo, we wish you much happiness in your new...
I am satisfied with services ...
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5 Star Review
By : 'Tair'
Branch : Wembley, Kingsbury House
468 Church Lane
Services : Sales (As a Buyer)
Sold price : £345000
Would you recommend ? : Yes
Postcode : HA9
3 Feb 2021
People found this helpful0
I am satisfied with services ,very helpful and cooperative all the time till the completion of property.special thanks to Tricia, without her help it wouldn’t be possible to buy ... Read Full Review
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Trisha was amazing and I ...
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5 Star Review
By : 'Dawn'
Branch : Wembley, Kingsbury House
468 Church Lane
Services : Sales (As a Vendor)
Sold price : £525000
Would you recommend ? : Yes
Postcode : HA9
1 Feb 2021
People found this helpful0
Trisha was amazing and I would recommend Smith Melzack to anyone in Wembley and the surrounding areas. Our sale wasn't straightforward but Trish kept us updated at all times. Polite and professional service at all ... Read Full Review
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It didn't take very ...
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5 Star Review
By : 'Simon'
Branch : Wembley, Kingsbury House
468 Church Lane
Services : Sales (As a Vendor)
Sold price : £345000
Would you recommend ? : Yes
Postcode : HA9
1 Feb 2021
People found this helpful1
It didn't take very long to agree a sale on my flat, but that's when the work really started. There was a lot of chasing of solicitors and Brent Council in order to complete the sale. This took a long time, but would have taken considerably longer without the efforts of Tricia. She was ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12/2/2019, 4:04:02 AM by allAgents
