Core Property Management

Core Property Management would like to respond to this complaint in detail. Firstly, Mr Passary. Core Property Management has operated for just under 5 years, in all of this time we have never received any issues that have not been dealt with promptly or needed any further action. we have never in all of our time operating had any negative criticism. We welcome all feedback and always look to improve on the quality of our service. Please if you have time check all records in relation to our company via companies House , Glasgow Sheriff Court or any other creditable avenue that readers wish to peruse. Mr. Passary has a valid complaint that his hoover broke and called the branch to inform us of the situation. I am happy to say that a new hoover has been supplied and delivered. Mr. Passary failed to mention that we provide a rent collection only service. He has the landlord details and the agreement is that the landlord looks after all repairs. Core Property has no authorisation to act on behalf of the landlord, we can certainly take all the points raised to the landlord. In all instances we have an audit trail relating to all conversations between tenant, agent and landlord that we would be happy to submit should you require. Mr. Passary states that there has been no communication from ourselves to him in relation to these matters ( while we understand Mr. Passary's frustration ) we have evidence to the country , a log of conversation backwards and forwards relation to concerns with both himself and his landlord. Mr. Passary stated that the outside landing light has gone out and that the lock on the entrance door does not work. We have also highlighted this to the landlord, the landlord has advised that they have spoken to their tenant and will keep them up to date with any repairs that they are caring out. ( Mr. Passary failed to mention this in his posting to you. The block is self-factored, we understandably cannot beheld account for any issues externally to Mr. Passary's property. As we have stated earlier, we have only a rent collection contract with the landlord, Mr. Passary has been in contact with them over the external issues which have also been omitted from this posting. Mr. Passary is incorrect in his final analysis stating that you will not receive any maintenance from us . We offer a 1hr 3 hr or 24hr callout service depending on the nature and severity of the issues *please note that we would not state a broken hoover as an emergency call out (as Mr. Passary stated to us.) This service is available to the all of our tenants signed up to our fully managed service. We cannot send contractors out to tenants under a let only or rent collection service. We make all our tenants aware of this at viewings and at signing of the lease. In conclusion, Mr. Passary does have a genuine complaint, unfortunately we feel it has been directed to the wrong person, the issue has now been rectified and Core Property Management has acted within the terms and conditions of the lease. Mr. Passary has understandably felt aggrieved and frustrated to the point of posting a review on this site. We however feel it is unjustified and would like the comments removed immediately.

Core Property Management would like to respond to this complaint in detail. Firstly, Mr Passary. Core Property Management has operated for just under 5 years, in all of this time we have never received any issues that have not been dealt with promptly or needed any further action. we have never in all of our time operating had any negative criticism. We welcome all feedback and always look to improve on the quality of our service. Please if you have time check all records in relation to our company via companies House , Glasgow Sheriff Court or any other creditable avenue that readers wish to peruse. Mr. Passary has a valid complaint that his hoover broke and called the branch to inform us of the situation. I am happy to say that a new hoover has been supplied and delivered. Mr. Passary failed to mention that we provide a rent collection only service. He has the landlord details and the agreement is that the landlord looks after all repairs. Core Property has no authorization to act on behalf of the landlord, we can certainly take all the points raised to the landlord. In all instances we have an audit trail relating to all conversations between tenant, agent and landlord that we would be happy to submit should you require. Mr. Passary states that there has been no communication from ourselves to him in relation to these matters ( while we understand Mr. Passary's frustration ) we have evidence to the contrary , a log of conversation backwards and forwards relation to concerns with both himself and his landlord. Mr. Passary stated that the outside landing light has gone out and that the lock on the entrance door does not work. We have also highlighted this to the landlord, the landlord has advised that they have spoken to their tenant and will keep them up to date with any repairs that they are caring out. ( Mr. Passary failed to mention this in his posting to you. The block is self-factored, we understandably cannot beheld account for any issues externally to Mr. Passary's property. As we have stated earlier, we have only a rent collection contract with the landlord, Mr. Passary has been in contact with them over the external issues which have also been omitted from this posting. Mr. Passary is incorrect in his final analysis stating that you will not receive any maintenance from us . We offer a 1hr 3 hr or 24hr callout service depending on the nature and severity of the issues *please note that we would not state a broken hoover as an emergency call out (as Mr. Passary stated to us.) This service is available to the all of our tenants signed up to our fully managed service. We cannot send contractors out to tenants under a let only or rent collection service. We make all our tenants aware of this at viewings and at signing of the lease. In conclusion, Mr. Passary does have a genuine complaint, unfortunately we feel it has been directed to the wrong person, the issue has now been rectified and Core Property Management has acted within the terms and conditions of the lease. Mr. Passary has understandably felt aggrieved and frustrated to the point of posting a review on this site. We however feel it is unjustified and would like the comments removed immediately. An open letter to ALL AGENTS Whilst in theory an open transparent review site is a great tool , we have found the service that you offer highly bias and hypocritical and morally wrong. The first sentence on your transparency website section is It easy for Property agents to publish glowing testimonials on their websites and omit any criticism. You then list a glowing array of testimonials from happy clients, there is no hint of any issues that you may have had directly to you. Our initial question is this " Is there negative feedback relating to all agents that they have not been transparent or honest enough to show? " This is what we have found published online about all agents…. All Agents is an enigma. They are passionate about Transparency - says a man who will only identify himself as 'Martin' and whose sole Director is Jodie Maclean. A company only formed last August. They appear accountable to no one and ignore requests to challenge blatantly false reviews. Their site is of little value. 19,000 reviews of 9000 agents over 4 years.... Now they are focussing on individuals when their own terms of business state: "Do not name and criticise individuals." - yet it allowed unchecked. Legal action is afoot I hear... Added by neil on 2012-09-19 22:41:18 Hi All, I am tenant of one of the fully manage property in purely. In the beginning of the tenancy I post an review to appreciate effort of Mathew Jonson, sales guy form street ahead, south Croydon branch. This review was append in the all agent site without having any problem. But I wrote another review last month to express my disappointment about shocking poor property management,, But surprisingly this review didn’t appear.. what a surprise. According to my experience.. all agent site is completely lie and fraud Added by Mark on 2012-04-18 00:50:03 I agree with the spirit of Big Ted's suggestion. From reading through most of the comments below anyone would think that Estate Agents have fully embraced AllAgents. It seems rather unusual that such a large swing of opinion in favour of AllAgents could have materialised so quickly given the very "choice" words being used to describe them only a couple of months ago. I have no evidence whatsoever to suggest that all these glowing comments in support of AllAgents have been falsely planted but "in my opinion" from my knowledge of Estate Agents it seems completely out of character. It will be interesting to see if anyone leaves a few comments attacking my suspicions. It will be interesting to see the wording they use, you know, whether they sound like the normal comments left on this site or whether they read like an advert. Wouldn't it be hilarious if there are some spelling mistakes and grammatical errors possibly to throw us off the scent. I shall keep an eye out in this post and future posts regarding AllAgents. Added by Big Ted on 2012-04-12 22:01:39 Quick note to site admin. Is it feasible to add green thumbs up / red thumbs down reviews to comments a la Yahoo News ? What do other posters think ? No response Added by Big Ted on 2012-04-12 21:45:20 @ Anon, please can I sell you some magic beans. They will make you a really top selling agent. Everyone will be fooled. Added by Big Ted on 2012-04-12 21:42:24 Bunch of ****** lemmings ! Sign up to this and you deserve what you get. A quick fix, and a big push down the concrete stairs. Rm have us by the balls . . .moan . . .moan. WTF do you think this guy is after ? Weak, cann't sell agents to the slaughter. Added by delboy2 on 2012-04-12 11:28:27 what a lot of x&*%£! they are A few weeks ago, I worked my socks off to just about signed a client up just to find out at the last minute they changed their mind. When i eventually got a hold of the client for an explantion, they said it they went with one of their transparency agents instead! Something has got to be done here as we are loosing business from this. God help us all if they do go on Television! Added by IBP on 2012-04-12 10:58:44 Whether we love them or hate them, one thing is for sure they are growing fast and coming up regularly at our network meetings We are all now are of them. Other then RM, FAP and Zoopla, there are not many other websites out there that are now being daily by agents as part of the marketing tools. The point i am trying to make here is that this appears to be getting done with little or no budget. How big and powerful could allagents be if they do manage to get money behind them? Added by men in white coats on 2012-04-12 10:17:46 @ agent from london. So thats 3 tools you take on a val. The ipad, alltheagents and yourself. Nice Added by Bob Peel on 2012-04-11 15:48:53 What a load cr@p! I know people who use the site and how they get their good reviews. Anyone know who the "extension" is who is behind it? Added by scottavinabeer on 2012-04-11 15:45:15 Just enjoyed afternoon break. Thought I would enjoy some browsing on the net. Found Allagents. And next site was called Fall Agents - apparantly they supply zimmer frames with air bags. Which site should I take seriously? Its a difficult one. Added by Rhino on 2012-04-11 14:34:05 @scot - go for the extension - for £400 you will end up with 8" Impressive Added by HD on 2012-04-11 13:47:53 NAEA member The website has not been around since August, it has been running for around 4 years now. Added by NAEA member on 2012-04-11 13:16:29 For a website that's just been around since August, it has certainly got the industry talking about. I have personally never seen them advertise anywhere so if it's true that they gave a tv campaign in September then it can certainly become the Bigger than RM as far as vendor and landlord leads are concerned. Added by Wed 12.37 on 2012-04-11 12:39:05 Where have the survey results been published? Nothing on the 'news' page at AA ..... Added by AceofSpades on 2012-04-11 12:38:46 Idea: Great. Execution: Not so. There is an agent in my area. They have 5 reviews. An average of 4 stars. 3 "recommend" and 1 "disapproves". ALL of that masses of data puts them 670th out of 9333 in the country. Hardly an accuarate reflection?? Especially as they have not had a review since 9 months ago!! Added by scottavinabeer on 2012-04-11 12:37:47 Just enjoyed an early lunch and used the time to do a bit of general browsing on the net. I found Allagents. Followed by a neighbouring site called Small Agents which offered me a 6 inch p*nis extension for £400.00. Which site do I believe and trust the content? Its a difficult one. Added by Wed 12.35 on 2012-04-11 12:36:48 Who was surveyed? If it was folks who've already posted on allagents, doesn't that lend some bias to the results? Added by Lettings Guru on 2012-04-11 12:21:32 The main problem for us is not our service, rather the perception of the same from a) tenants whose Landlords wont give them what they want or b) Landlords who don't get what they want from the tenant Stakeholder = impartial = complaint We had one last week from a Landlord who complained to TPOS, was deemed not to have any complaint whatsoever and we were indeed complimented for our diligence - so let rip out of some misguided vengance - all because she couldn't get £700 for a 9 year old carpet which had a stain. So we have written proof that we were good boys - yet get one star. Added by scottavinabeer on 2012-04-11 12:00:26 @ Dave@CW I wish .................I think Im the only sober person here. I can Google every connotation of estate agent in my area and there is no mention of Allagents. Does this mean there are no disgruntled clients?? Allagents is on the whole reviewed by agents and clients steered to the site by agents. I am not picking an argument here I am just warning anyone who is interested to be careful who they chose to promote as bed partners. Historically Allagents have been anything but transparent and their only interest lies with Allagents. Allagents cannot be compared with Rightmove who are a paid for advertising vehicle. REMEMBER THE WOODEN HORSE OF TROY. Added by Headway on 2012-04-11 11:53:19 Anonymous Coward is spot on. Those moaning are those with bad reviews. We actively promote AllAgents because we have 96% 5star reviews. On a val - we know which other agents are going and often suggest that the vendor look at our reviews - safe in the knowledge they will check out the other agents - whose reviews are rubbish. Bingo. You said "Whats the chances of a client finding this site?" The answer is "Very Likely" - In fact, when we type our company name into Google, All agents comes up just below our actual listing with the words "Customer Reviews" - are you suggesting people wont look? They will - and they do. Added by scottavinabeer on 2012-04-11 09:35:31 No no no guys. Im not having that. Its not a matter of "burying my head in the sand". You need to "wake up and smell the coffee". We all choose our business partners. Remember the wooden horse of Troy. Added by Silver spoon on 2012-04-11 09:31:24 Added by XNAEA on 2012-04-11 09:00:32 Added by scottavinabeer on 2012-04-11 08:37:45 He he he. Another headline grabber. Anyone and everyone connected with the property industry takes "Allagents" and their various press releases with a "pinch of salt". Legal action? Its not worth it. Whats the chances of a client finding this site? If they do happen to fall upon it then any reasonable person will quickly realise that it is an imbalanced soap box for the generation X "victims". Please can we have a daily Allagents press release as I find them so therapeutic. Added by stan on 2012-04-11 08:27:50 its good to see that fees is not a major factor at all when it comes to selecting an agent. Added by LegalEagle on 2012-04-11 08:20:27 All Agents is an enigma. They are passionate about Transparency - says a man who will only identify himself as 'Martin' and whose sole Director is Jodie Maclean. A company only formed last August. They appear accountable to no one and ignore requests to challenge blatantly false reviews. Their site is of little value. 19,000 reviews of 9000 agents over 4 years.... Now they are focussing on individuals when their own terms of business state: "Do not name and criticise individuals." - yet it allowed unchecked. Legal action is afoot I hear... Added by monkey tennis on 2012-04-11 08:02:33 People visiting a review site to post reviews. Whatever next? We cannot find any of this feedback on the all agent transparency site. Why ? please respond ? All agents have allowed a post to be made without checking any facts with us, and has not made an impartial decision and allowed posting, is they because they want us to pay a fee to have this post removed or as suggested that they will ensure we have a positive feedback of 8 or more? Core Property have no representation on your site ( you actually have all the wrong details for us ) yet you allow a review from a client without checking its authenticity, you also do not have any of our company details displayed yet you feel you have the right to list and rate our company? Branch Rankings This branch is ranked in the UK 9951 out of 18796 This branch is ranked in Glasgow 227 out of 351 This branch is ranked in the G41 area 17 out of 28 We feel this is very bias based on 1 review, and as mentioned earlier completely inaccurate ! Finally, I do not wish to sound prudish, but I tried to contact you in relation to the above matters, you list yourselves as a bon affined company, yet you are impossible to contact, listing only a mobile number, I only found this after going through a raft of advertising for Asian, Thai and singles websites, We feel this is immoral and not something that we would ever sign up to ! We would like the posting removed and our questions answered, if we do not hear from you within 7 Days, we will be left with no option other than to take the matter further. Sent without prejudice, Craig McColl Company Director Core Property Management Core Property House 4 Claremont Place Glasgow G3 7YR 0844 335 1183 0141 353 1291 craig@corepropertymanagement.co.uk www.corepropertymanagement.co.uk

Craig, 5 years no negative feedback? Really??? That is a complete lie.

Core Property Management Complaints Procedure 1. A person has been appointed in this office to deal with complaints and you should not hesitate to contact the relevant person. Details are set out below: Carol Brown-Blair – Director of Lettings Core Property Management Limited, Core Property House 4 Claremont Place Glasgow G3 7YR Tel: 0844 335 1183 Direct Line: 0141 353 1291 Email: Carol@corepropertymanagement.co.uk 2. Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it. 3. Once we have received your written summary of the complaint we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this. 4. Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken. 5. If you are dissatisfied with any aspect of our handling of your complaint, you should contact: Craig McColl - Managing Director, Core Property Management Limited Registered Office: 63 Main Street Glasgow G73 2JH. P.A. Maria Alb Office: Tel. 0844 931 0118 6. If you remain dissatisfied with any aspect of our handling of your complaint, then we will attempt to resolve this promptly through negotiations and otherwise agree to enter into mediation with you in accordance with the Centre for Dispute Resolution (CEDR) model mediation procedure, or the mediation process operated by the Disputes Resolution Service of the Royal Institution of Chartered Surveyors. 7. If the complaint has still not been resolved to your satisfaction, we will ask you in writing if you prefer the complaint to be referred to: a) The Surveyors Ombudsman Service, operated by the Institution in Scotland since 2004, and now UK-wide. The Ombudsman is Ian Smith, who can be contacted by letter at PO Box 1021, Warrington, WA4 9FE. Tel: 0845 0508181 Email: enquiries@surveyors-ombudsman.org.uk; or b) Another scheme approved by the Institution.